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  • Amazon Balancing Customer Centricity with Employee Engagement

    Amazon Balancing Customer Centricity with Employee Engagement

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    I’m writing to you from the heart. I love Amazon’s employee engagement because it’s simple, fun, and meaningful. As a former Amazon employee who experienced it personally, I can give you a fresh and sincere viewpoint, which I’ve gained from working with employees over the past two years. Amazon’s approach towards employee engagement is straightforward and simple: empowering employees to get involved and make their work meaningful. They do so by: 1. Setting high expectations for employee engagement. 2

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    In the current corporate world, the idea of customer-centricity and employee engagement are two related buzzwords. In an interview with the Forbes, Jeff Bezos, co-founder and CEO of Amazon, mentioned the importance of “employees helping customers.” When it comes to Amazon, a company that sells books, movies, music, and electronics, and has been a model of efficiency in technology, customer satisfaction has been a top priority. This is in sharp contrast to some other big companies, such as General Motors (GM), which

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    Amazon’s growth is a model for modern-day business success. The e-commerce giant consistently ranks among the largest and most profitable companies in the world with over $470 billion in sales in 2016 (Bloomberg). It’s not only the size and profitability that make Amazon remarkable, but the company’s sustained focus on customer centricity has allowed it to grow and compete with giants like Walmart, Target, and Best Buy. At Amazon, customer centricity and employee engagement

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    I never thought of customer-centricity and employee engagement as two opposing concepts. Yet Amazon did it. This essay explores how they did this through their 1-Click system. In 1994, Amazon CEO Jeff Bezos launched Amazon.com, an online bookstore that would simplify the search process for customers. The original concept was simple: customers would be able to search for books with one click, and the books would be shipped to their doorstep within two days. But the real breakthrough came when they launched Amazon Prime

  • SOLAGEO Extending Global Value Chains

    SOLAGEO Extending Global Value Chains

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    SOLAGEO Extending Global Value Chains (GVCs) are the primary engines of economic growth around the world. They enable local firms to access the global market at little cost, and to sell to a world market. In the past decade, the growth of GVCs has been driven mainly by China. his explanation Since 2007, China’s economy has grown 60 percent faster than that of its GVC partners, the United States and the European Union. This trend is expected to continue. The International Trade Organisation (ITO)

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  • Oculii

    Oculii

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  • Envy Will Tear Us Apart Role Play

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    In the recent years, there has been a significant rise in the number of people with envy. They feel jealous of others’ achievements, wealth, and life circumstances. In recent times, it’s been observed that there has been an alarming increase in the number of people with envy. The reasons are varied: societal pressures, materialistic ideologies, and the growing wealth gap between rich and poor, to name a few. Envy is a very powerful emotion that can easily undermine the well-being of individuals, families, and communities.

  • Jewels of change Pandoras journey toward a sustainable future

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  • Design Thinking in Action C Experimentation in Action Abridged

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