Avon Products Case Study Solution


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Avon Products Case Study Analysis

Background and Facts

Avon Products a workplace products merchant for tiny and average sized organisations has lately been involved in planning for a merger with its competitor Residence Deport, which has actually influenced efficiency degrees in departmentswith the elderly supervisor associated with lawful complications put forth by the federal Profession Commission. With the Advertising and marketing Head advancing the information of his separation from the firm in one year, Jeannie Lewis, the existing head of operations has actually been asked to take the role in the near future. With obstacles in the type of a possible cultural adjustment and reduced staff member spirits, the organization wants a total reengineering effort at the advertising department.

Trouble Statement
Porter's 5 Forces Analysis
The potential social change at the marketing division of Avon Products is raising unpredictability in the working environment leading to various obstacles for the Jeannie Lewis who would be replacing the head of the department in one year. nalysis

PEST analysis

Political Factors: Political factors play a significant duty in affecting tactical choices given that Stapes Inc. had to desert its plans of combining with Office Deport after the Federal Profession Payment's intervention while doing so. Provided the truth that the store has an international existence with branches in UK, USA, Canada as well as Germany, political consider each of these nations may have the ability to affect efficiency or strategic goals. Federal Trade Compensation's antitrust match versus the merging used up valuable time of the company's senior administration recommending that 'political' factors can have serious effects for an international service.

Economic Factors: Economic factors such as the appearance of local business in the worldwide situation recommend that Avon Products is flourishing in an environment where there is potential growth of organisations. Truth that store consumers are mostly looking for office supplies for residence workplaces suggests that the market has a climbing trend of entrepreneurs as well as residence based businesses.

Social factors: Social patterns in the economy reveal that consumers are trying to find convenience as well as appealing rates. Market research demonstrates how the client for Avon Products does not have recognition about locating options which can offer a combination of benefit as well as inexpensive.

Technological factors: Modern technology plays an important duty in Avon Products's service technique specifically as the organization is piloting Modern technology centers which would offer technology sales and support in the form of memory upgrades, outer setups. (Summary of PEST in appendix 2).

OB Issues as well as Effects.

A number of underlying Organizational Actions problems can be seen in Avon Products's case as highlighted in this area.

Concerns regarding social adjustment: There is uneasiness concerning a cultural change that would occur when Todd Krasnow leaves from his setting as the Executive Vice Head Of State of Marketing with the majority of the personnel currently showing discontent over this potential relocation. This expected adjustment has produced anxiety in the office which has actually been coupled with the previous anxiety of preparing the company for a possible merging with House Deport.
Pest Analysis
Difficult Task Setting for Newcomers: There is scarcity of employees that can match the difficult setting of a fast-paced company. Not just does this lead to trouble in locating the appropriate people, it puts anxiety on new hires as can not endure the rate as well as pressure that the organization expects them to bear.

Twin Reporting Lines: Newcomers discover this business culture cumbersome and also challenging to handle especially as dotted line connections are implied to be weaker generally and also objective setup as well as performance evaluation is still done by the solid line manager. This implies that novices can lose clearness about their particular roles as well as purposes especially as populated line reporting does not keep them in straight interaction with the strong line managers.

Bitterness From Cross Departmental Hiring: Krasnow's choice to make Lewis his follower as opposed to Bridget Coles even though it had been hypothesized that the last would take Krasnow's placement came as a blow to her morale. Lewis might have been qualified as well as proper for the work yet the truth that Kransnow's separation would certainly make Coles a straight report to Lewis may have been the reason for Coles' resignation from services.

Worry & Job Instability: Concern as well as insecurity can be determined as 2 major issues that Lewis would be handling specifically as the merging has currently be cancelled and 2 elderly executives of the advertising and marketing division would certainly be leaving. The entire responsibility of the division would be falling on Lewis's shoulders who would certainly not just be in charge of brining about a social adjustment yet would certainly also have to verify herself in her brand-new duty.

Inappropriate Administration Style of Leader: Lewis's administration style as well as its conflict with the advertising division's duty can additionally be seen as an OB challenge especially as she has actually been used to dealing with issues in the procedures division where workers are taught to focus on procedures and also obtain them. The advertising department on the other hand can be viewed as a group of individuals that are utilized to being nurtured by Krasnow who focused much more on output than processes.

Interdepartmental Differences: Interdepartmental disputes in between three divisions, advertising and marketing, merchandizing and procedures specifically over the allowance of the marketing mix can be identified as one more OB worry. The marketing division does not share the exact same vision as the other 2 departments relating to the aloocation of the marketing mix twoards promos as well as advertsing, the merchandizing as well as operations departments do not concur over the advertising mix appropriation among one another either.

Fragmentation in Advertising And Marketing Division: Disintegration in between the marketing and advertising departments can be identified as an additional OB concern which can need more attention. The reality that the advertising and marketing areas in the advertising and marketing department are disconnected is protecting against both divisions from getting from each other's experience as well as expertise. Integration of marketing with retailing and procedures would come to be harder if the advertising and marketing division itself is broken down which can be one more possible OB worry.

Avon Products Analysis

Different concepts have actually been utilized to clarify the conditions to obtain further quality concerning the circumstance handy.
Swot Analysis
McGregor's Theory X & Y: According to Douglas McGregor's Theory X, many managers think that staffs are easy as well as careless, have little ambition and also stand up to change. The circumstance at Avon Products is not totally adhering to Concept X, it can be seen that brand-new hires are finding this setting rather demanding which may at some point lead to a higher inclination of the management towards Concept X. Even while examining Lewis's administration design, concept X might have been appropriate in the procedures department to some degree however the Marketing division would certainly call for dependence on Concept Y in order to obtain the creative thinking and also originality from the teams.

Tuckman's Teamwork Concept: As much as Lewis's problem regarding bringing harmony in between the advertising and marketing division is concerned, this would at first lead to conflict as reviewed by Bruce Tuckman in his 'Teamwork Concept'. By incorporating the advertising and marketing as well as advertising division's work, there may be the same initial disconnect which might lead to the 2nd phase of 'storming' where the groups test one another.

Bridges' Shift Model: As per William Bridge's theory (appendix 4), people are fairly unpleasant with change, which is apparent by the scenario at Avon Products The scenario can be viewed as a regular training course of life if is studied as per Bridge's concept where he explains that people undergo 3 stages of change when they experience adjustment. 'Ending, losing and also Letting go', The Neutral Zone as well as 'The New Starting' (Bridges, 2004). When individuals exist with adjustment, they enter stage one and so there might be emotions like sadness, unpredictability, irritation, anger, worry, denial and also disorientation.The situation at the advertising department of Avon Products is similar so Lewis can obtain comfy with the suggestion that it is not remarkable habits. In the 2nd stage, there may be a need to connect the void between the brand-new as well as old culture so Lewis might have to encounter this ordeal once Krasnow leaves. There might be reduced spirits as well as low productivity at this phase which must not be taken as a trouble. It is during this phase that Lewis will certainly have to give guidance to the department to ensure that they can find an orientation. It can be seen exactly how Krasnow has currently made this shift easier by making Lewis get associated with the department a year prior to his actual separation. Based on Bridges' Version, stage 3 will cause openness to knowing, High power and commitment as people will welcome the change (Bridges, 2004).
Vrio Analysis
Maslow's Need power structure: The OB problem pertaining to insecurity at the work environment has actually been caused first of all by the modification in monitoring and also second of all by the truth that the merger will no longer be launched. Abraham Maslow in his Concept of 'Requirements Hierarchy' (appendix 5) has reviews the significance of 'safety and security requires as being a lower degree requirement of a human for setting off motivation. As seen in the pyramid cooperated appendix 3, we can see how 'the need to really feel protected and out of danger' goes to the second degree of demands. Prior to a staff member can be made to establish psychologically, he requires to have his 'Physiological 'and 'Safety and security' requires satisfied. This shows that unless the workers are made to feel safe concerning their existing employment status in Avon Products they may not get to 'Self-Fulfillment'. (King, 2009).

SWOT Analysis for Avon Products Case Study

Effects of Analysis.

The OB analysis has checked out different theories to comprehend exactly how to deal with the present circumstance handy. The adhering to 3 alternatives have been recommended to help Lewis handle the organizational difficulties in the marketing department. Each of these options has actually been recommended for easing the shift needed to bring the advertising division in line with the requirements of the market as well as for making the social modification that would certainly follow when the existing leader leaves.

Integration of advertising and marketing functions. Separating Adverting and Production features. Integration of Advertising And Marketing with Operations.

Analysis of Alternatives.

Combination of Advertising And Marketing & Advertising And Marketing Functions: The in-house marketing agency of Avon Products is currently toughness for the organization in regards to conserving up on overheads related to marketing and also promo. Since no new recruitment has actually been done after Bridget Cole's separation with the reporting line being directly appointed to Krasnow for the marketing feature, this is a favorable opportunity for incorporating the advertising and marketing functions. Judith Shapiro that has earlier been interviewed by Lewis throughout the earlier merger days has competence in business-to-business marketing in addition to agency and also retail advertising experience. When Krasnow leaves, Lewis can work with Shapiro as an EVP for advertising and marketing to handle both marketing and advertising features.

The advantage of this strategy is that it will incorporate the two features while lowering the demand for working with an added source for marketing. Along with this, Lewis would be heading the advertising and marketing division and regardless her substitute would be needed for the current function that she is doing. The drawback of this choice is that exterior hiring may produce bitterness from inner employees who might be looking at the position of EVP after Lewis takes control of Krasnow's position.

Dividing Adverting and also Manufacturing: Provided the competitive pressures and top quality work needed from the ad agency, it is suggested that Lewis ought to allow the manufacturing device to be a different function from the advertising system. Because many ad agency had these two functions as different units, it makes more feeling to adhere to the norm. In addition to this, both functions might have the ability to concentrate on their core turns on more efficiently. Nevertheless, the drawback of this technique would certainly be that added prices would have to be birthed for setting up separate manufacturing functions. A production head might have to be worked with which might increase expenses for the organization.

Assimilation of Advertising with Workflows: Considering that Lewis is already taking treatment of the advertising and marketing and procedures departments all at once; it makes feeling to incorporate the two features because she has been successfully taking care of both ends. The reality that Lewis has to adapt her monitoring style for the marketing division recommends that these two departments would certainly be culturally varied.


An assessment of the three alternatives indicates that assimilation of advertising and operations would not be a possible action due to the vast distinctions in between the two divisions regardless of the fact that presently Lewis is dealing with both. While separation of the manufacturing function might have been a beneficial step for the advertising division, the reality that it would indicate putting a 3rd function under Lewis's wing indicates this ought to be stayed clear of.

Activity Plan.
Lewis will certainly take control of the duty of EVP Marketing after Krasnow leaves.

Marketing and advertising features would be merged.

Judith Shapiro will certainly be employed to take Lewis's area as SVP of advertising and marketing.

Production function will stay part of advertising under marketing function.

Lewis will separate herself from procedures.

A democratic leadership style with staff member empowerment will be utilized in marketing department.

Open up door plan and emphasis on cross department communication will be aimed at getting rid of discord.

Contingency strategy.

If the integration does not exercise as planned, a backup plan would follow which would divide the manufacturing feature from the advertising and marketing feature to decrease the lots on the SVP of advertising and marketing. In case Judith Shapiro does not obtain worked with, Lewis will be heading the advertising and marketing division without an SVP. Because case the production function will most definitely be divided by placing it under an SVP production.