Colby General Hospital B Case Study Solution


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Colby General Hospital B Case Study Analysis

Background and Facts

Colby General Hospital B an office supplies seller for small as well as medium sized organisations has recently been associated with planning for a merging with its competitor House Deport, which has actually impacted performance degrees in departmentswith the senior manager associated with legal issues presented by the government Profession Compensation. With the Advertising Head putting forward the information of his departure from the firm in one year, Jeannie Lewis, the existing head of procedures has been asked to take the function in the future. With obstacles in the kind of a possible cultural modification and low employee morale, the organization needs a total reengineering effort at the advertising and marketing department.

Trouble Statement

The prospective social adjustment at the marketing department of Colby General Hospital B is boosting uncertainty in the working environment causing various difficulties for the Jeannie Lewis who would be changing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a significant duty in affecting critical decisions given that Stapes Inc. had to desert its strategies of merging with Workplace Deport after the Federal Profession Commission's treatment in the process. Provided the reality that the shop has a worldwide existence with branches in UK, USA, Canada and also Germany, political factors in each of these nations may have the ability to affect performance or strategic objectives. Federal Trade Compensation's antitrust fit against the merging used up important time of the company's senior management suggesting that 'political' factors can have significant implications for a global organisation.

Economic Factors: Financial factors such as the appearance of small companies in the global circumstance suggest that Colby General Hospital B is prospering in a setting where there is possible growth of organisations. Truth that store consumers are mostly looking for workplace products for residence workplaces suggests that the market has a climbing pattern of entrepreneurs as well as residence based companies.

Social factors: Social patterns in the economy reveal that clients are looking for ease as well as attractive costs. Market research demonstrates how the client for Colby General Hospital B does not have understanding about locating solutions which can supply a combination of benefit as well as affordable.

Technical factors: Technology plays a crucial duty in Colby General Hospital B's company method particularly as the organization is piloting Innovation centers which would certainly provide innovation sales and also assistance in the kind of memory upgrades, outer setups. (Recap of BUG in appendix 2).

OB Issues and Effects.

Several underlying Business Behavior problems can be seen in Colby General Hospital B's case as highlighted in this area.

Uneasiness about social change: There is uneasiness concerning a social adjustment that would occur as soon as Todd Krasnow leaves from his setting as the Executive Vice Head Of State of Marketing with the majority of the team member already revealing discontent over this potential action. This anticipated modification has actually produced stress in the work environment which has been coupled with the previous stress and anxiety of preparing the firm for a prospective merger with House Deport.

Stressful Work Setting for Newcomers: There is shortage of employees that can match the difficult setting of a busy organization. Not only does this lead to difficulty in finding the appropriate individuals, it puts stress on brand-new hires as can not stand up to the speed and stress that the organization expects them to birth.

Dual Reporting Lines: Novices locate this business culture troublesome as well as challenging to cope with particularly as dotted line partnerships are indicated to be weaker generally and also objective setting and performance examination is still done by the solid line supervisor. This indicates that beginners might lose clearness about their particular duties and also goals especially as populated line coverage does not maintain them in straight communication with the solid line supervisors.

Resentment From Cross Departmental Hiring: Krasnow's decision to make Lewis his follower instead of Bridget Coles even though it had actually been guessed that the last would certainly take Krasnow's position came as a strike to her morale. Lewis may have been capable as well as appropriate for the job yet the fact that Kransnow's departure would make Coles a direct report to Lewis may have been the factor for Coles' resignation from services.

Anxiety & Job Instability: Worry and also instability can be identified as 2 significant worries that Lewis would certainly be managing especially as the merger has currently be terminated as well as 2 elderly execs of the advertising and marketing department would be leaving. The entire responsibility of the department would certainly be dropping on Lewis's shoulders who would certainly not simply be in charge of brining regarding a social adjustment but would also need to confirm herself in her new duty.

Incompatible Management Style of Leader: Lewis's monitoring design and its incompatibility with the advertising division's role can also be seen as an OB obstacle specifically as she has been used to managing concerns in the procedures department where workers are shown to concentrate on procedures and obtain them. The advertising and marketing division on the other hand can be seen as a team of individuals that are used to being nurtured by Krasnow that focused extra on result than procedures.

Interdepartmental Disputes: Interdepartmental disagreements between 3 divisions, marketing, merchandizing and operations specifically over the appropriation of the advertising mix can be identified as one more OB concern. Although the advertising division does not share the very same vision as the other 2 departments concerning the aloocation of the marketing mix twoards promos as well as advertsing, the merchandizing and operations departments do not concur over the marketing mix allotment among each other either.

Disintegration in Marketing Division: Disintegration in between the advertising and marketing departments can be identified as an additional OB problem which might require further interest. The reality that the marketing and advertising sections in the advertising department are disconnected is avoiding both departments from gaining from each other's experience and experience. Integration of marketing with merchandising and operations would certainly come to be harder if the marketing division itself is disintegrated which can be an additional potential OB concern.

Colby General Hospital B Analysis

Different concepts have actually been used to explain the circumstances to obtain further clarity regarding the circumstance at hand.

McGregor's Concept X & Y: According to Douglas McGregor's Theory X, most managers think that subordinates are easy and careless, have little aspiration and stand up to adjustment. The tough variation of this theory emphasized browbeating, limited controls, threats and punishments. With time it creates low productivity, subtle sabotage and also rivalry (Deal, 2003). Although the situation at Colby General Hospital B is not entirely following Concept X, it can be seen that brand-new hires are discovering this setting rather difficult which may eventually bring about a better inclination of the monitoring in the direction of Concept X. Based on McGregor's advocated sight, which he called Concept Y, the crucial task of the monitoring is to organize business conditions to make sure that people can attain their own objectives best by directing their efforts towards organizational rewards. If individuals find no contentment in their work, the monitoring would have little option however to depend on theory X and exterior control (Offer, 2003). Also while evaluating Lewis's monitoring style, theory X may have been suitable in the operations division to some extent yet the Advertising department would call for dependence on Concept Y so as to get the imagination and originality from the groups.

Tuckman's Team effort Theory: As far as Lewis's concern about bringing harmony in between the advertising and marketing and also advertising department is concerned, this would initially lead to contrast as gone over by Bruce Tuckman in his 'Synergy Theory'. By incorporating the advertising and marketing and advertising division's job, there may be the exact same initial separate which can lead to the second phase of 'storming' where the teams test one another.

When people are provided with change, they go into stage one and also so there may be feelings like sadness, unpredictability, frustration, anger, fear, rejection and disorientation.The circumstance at the marketing division of Colby General Hospital B is comparable so Lewis can obtain comfy with the suggestion that it is not remarkable actions. It is throughout this stage that Lewis will certainly have to provide support to the department so that they can locate a feeling of direction. It can be seen exactly how Krasnow has currently made this transition easier by making Lewis obtain included in the division a year prior to his actual departure.

Maslow's Need power structure: The OB problem related to instability at the office has actually been set off to start with by the modification in management as well as secondly by the fact that the merger will certainly no longer be launched. Abraham Maslow in his Concept of 'Requirements Pecking order' (appendix 5) has goes over the importance of 'security needs as being a lower degree demand of a human for causing motivation. As seen in the pyramid cooperated appendix 3, we can see how 'the demand to feel secure and untouched' is at the second degree of demands. Prior to a worker can be made to create psychologically, he needs to have his 'Physical 'and also 'Safety and security' requires met. This suggests that unless the workers are made to feel protected about their current work standing in Colby General Hospital B they may not get to 'Self-Fulfillment'. (King, 2009).

SWOT Analysis for Colby General Hospital B Case Study

Effects of Analysis.

The OB analysis has considered various theories to comprehend just how to cope with the current scenario available. The adhering to 3 choices have actually been proposed to help Lewis deal with the business obstacles in the marketing department. Each of these alternatives has been proposed for reducing the change needed to bring the advertising division in line with the needs of the market and also for making the cultural change that would comply with once the current leader leaves.

Assimilation of advertising and marketing functions. Separating Adverting and also Production features. Assimilation of Advertising And Marketing with Workflow.

Assessment of Alternatives.

Integration of Advertising And Marketing & Marketing Functions: The internal marketing company of Colby General Hospital B is already toughness for the organization in regards to conserving up on expenses related to marketing and also promo. Given that no new recruitment has actually been done after Bridget Cole's separation with the coverage line being straight assigned to Krasnow for the marketing function, this is a favorable chance for integrating the marketing and advertising features. Judith Shapiro who has earlier been spoken with by Lewis throughout the earlier merging days has expertise in business-to-business advertising along with agency as well as retail marketing experience. As soon as Krasnow leaves, Lewis can work with Shapiro as an EVP for marketing to manage both marketing and advertising features.

The advantage of this strategy is that it will certainly incorporate the two functions while reducing the need for working with an extra source for marketing. In addition to this, Lewis would certainly be heading the advertising and marketing department and all the same her substitute would be needed for the present duty that she is performing. The disadvantage of this alternative is that external hiring might produce bitterness from interior employees who may be eying the placement of EVP after Lewis takes control of Krasnow's position.

Dividing Adverting and also Manufacturing: Offered the competitive pressures and also high quality work needed from the advertising and marketing agency, it is advised that Lewis needs to enable the production unit to be a different feature from the advertising device. Given that the majority of advertising and marketing firms had these two functions as different devices, it makes even more sense to adhere to the norm.

Combination of Advertising with Operations: Considering that Lewis is already taking treatment of the marketing and procedures departments simultaneously; it makes sense to incorporate the 2 features considering that she has been successfully taking treatment of both ends. The reality that Lewis has to adjust her administration design for the advertising department suggests that these 2 divisions would certainly be culturally diverse.


An analysis of the 3 choices shows that assimilation of advertising as well as procedures would not be a feasible relocation due to the huge differences between the two departments regardless of the truth that presently Lewis is dealing with both. While separation of the production feature might have been a favorable relocation for the marketing department, the fact that it would certainly suggest positioning a third feature under Lewis's wing suggests this need to be stayed clear of.

Activity Strategy.

Lewis will certainly take control of the function of EVP Advertising after Krasnow leaves.

Advertising and Marketing features would certainly be merged.

Judith Shapiro will certainly be hired to take Lewis's area as SVP of marketing and advertising.

Manufacturing function will remain part of marketing under advertising and marketing function.

Lewis will certainly divide herself from procedures.

A democratic leadership design with staff member empowerment will be used in marketing division.

Open door plan as well as emphasis on cross department interaction will certainly be targeted at eliminating discord.

Contingency plan.

If the assimilation does not work out as intended, a contingency strategy would adhere to which would certainly divide the production function from the advertising feature to reduce the tons on the SVP of marketing and advertising. In case Judith Shapiro does not obtain worked with, Lewis will be heading the advertising and marketing division without an SVP. In that case the manufacturing feature will definitely be divided by putting it under an SVP production.