Consulting Team Robin Haskell Case Study Analysis


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Consulting Team Robin Haskell Case Study Analysis

Background and Facts

Consulting Team Robin Haskell a workplace materials merchant for small and also medium sized companies has actually recently been involved in planning for a merging with its rival House Deport, which has actually impacted performance levels in departmentswith the senior supervisor associated with lawful difficulties put forth by the government Profession Commission. With the Advertising and marketing Head putting forward the news of his departure from the business in one year, Jeannie Lewis, the existing head of procedures has actually been asked to take the duty in the near future. With challenges in the type of a potential social change and low staff member morale, the organization is in need of a total reengineering initiative at the advertising and marketing division.

Issue Declaration
Porter's 5 Forces Analysis
The potential social modification at the marketing department of Consulting Team Robin Haskell is increasing unpredictability in the workplace bring about various challenges for the Jeannie Lewis that would be replacing the head of the department in one year. nalysis

PEST analysis

Political Factors: Political factors play a significant duty in influencing tactical choices given that Stapes Inc. needed to abandon its plans of combining with Office Deport after the Federal Trade Compensation's treatment in the process. Given the reality that the store has an international visibility with branches in UK, U.S.A., Canada and Germany, political consider each of these nations might have the ability to impact efficiency or calculated objectives. Federal Trade Compensation's antitrust match against the merger occupied valuable time of the company's senior administration recommending that 'political' factors can have major implications for an international company.

Economic Factors: Financial factors such as the appearance of small companies in the worldwide scenario recommend that Consulting Team Robin Haskell is prospering in an environment where there is prospective development of companies. Truth that shop clients are mainly looking for workplace materials for residence offices recommends that the market has a climbing pattern of business owners and also residence based businesses.

Social factors: Social patterns in the economic climate show that customers are looking for comfort in addition to attractive prices. Market research shows how the consumer for Consulting Team Robin Haskell does not have recognition about finding remedies which can offer a mix of benefit and also low costs.

Technical factors: Innovation plays a vital role in Consulting Team Robin Haskell's service strategy specifically as the company is piloting Innovation facilities which would certainly offer technology sales and also assistance in the kind of memory upgrades, outer installments. (Summary of PARASITE in appendix 2).

OB Issues as well as Effects.

Numerous underlying Organizational Behavior concerns can be seen in Consulting Team Robin Haskell's case as highlighted in this section.

Apprehensions about social modification: There is worry about a social adjustment that would occur as soon as Todd Krasnow leaves from his placement as the Executive Vice President of Marketing with the majority of the staff members currently showing discontent over this prospective action. This expected modification has actually produced stress in the office which has actually been paired with the previous stress of preparing the company for a possible merger with House Deport.
Pest Analysis
Difficult Task Atmosphere for Newcomers: There is lack of employees that can match the stressful environment of a fast-paced company. Not just does this cause trouble in locating the ideal people, it places anxiety on new hires as can not hold up against the rate as well as pressure that the company anticipates them to birth.

Twin Reporting Lines: Newcomers find this business society difficult as well as hard to deal with specifically as populated line partnerships are implied to be weak in general and also unbiased setup as well as efficiency evaluation is still done by the solid line manager. This implies that newbies can shed quality regarding their particular duties and also purposes particularly as dotted line coverage does not keep them in straight communication with the strong line supervisors.

Animosity From Cross Departmental Hiring: Krasnow's choice to make Lewis his successor rather than Bridget Coles although it had been guessed that the last would take Krasnow's placement came as an impact to her morale. Lewis might have been qualified as well as suitable for the job yet the fact that Kransnow's separation would certainly make Coles a straight record to Lewis may have been the reason for Coles' resignation from solutions.

Fear & Job Instability: Anxiety and also instability can be identified as 2 major concerns that Lewis would certainly be dealing with especially as the merging has now be cancelled as well as two senior executives of the marketing department would be leaving. The entire duty of the division would certainly be falling on Lewis's shoulders that would certainly not just supervise of brining regarding a social adjustment however would likewise have to show herself in her new function.

Incompatible Management Style of Leader: Lewis's administration design as well as its conflict with the advertising department's function can also be seen as an OB difficulty especially as she has been made use of to managing concerns in the procedures department where workers are shown to focus on processes and also get them. The advertising department on the various other hand can be viewed as a team of individuals that are utilized to being nurtured by Krasnow who concentrated much more on outcome than processes.

Interdepartmental Differences: Interdepartmental disputes in between three departments, advertising, merchandizing and also procedures specifically over the allotment of the advertising and marketing mix can be determined as one more OB problem. The advertising department does not share the same vision as the various other 2 departments regarding the aloocation of the marketing mix twoards promotions and also advertsing, the merchandizing and procedures departments do not agree over the marketing mix appropriation amongst one another either.

Disintegration in Advertising Department: Disintegration between the advertising and marketing departments can be recognized as another OB concern which might require further attention. The fact that the marketing and advertising areas in the advertising department are separated is stopping both divisions from gaining from each other's experience and expertise. Assimilation of advertising and marketing with merchandising and procedures would certainly come to be harder if the advertising department itself is degenerated which can be one more potential OB problem.

Consulting Team Robin Haskell Analysis

Numerous theories have been used to describe the circumstances to obtain further clarity regarding the scenario at hand.
Swot Analysis
McGregor's Theory X & Y: According to Douglas McGregor's Theory X, the majority of managers think that staffs are easy and also careless, have little ambition and also stand up to change. The difficult variation of this concept stressed coercion, limited controls, hazards and also penalties. Gradually it produces low productivity, subtle sabotage and also rivalry (Deal, 2003). Although the circumstance at Consulting Team Robin Haskell is not totally adhering to Theory X, it can be seen that new hires are finding this atmosphere rather stressful which might at some point lead to a greater inclination of the monitoring in the direction of Concept X. According to McGregor's supported view, which he called Theory Y, the necessary task of the management is to organize organizational problems to make sure that individuals can attain their own goals best by routing their efforts in the direction of business incentives. If individuals locate no complete satisfaction in their work, the management would have little choice yet to rely on theory X and also exterior control (Bargain, 2003). Also while examining Lewis's administration style, theory X may have appropriated in the operations department somewhat but the Advertising division would need dependence on Theory Y in order to get the creativity as well as creativity from the groups.

Tuckman's Synergy Theory: As far as Lewis's problem about bringing consistency in between the advertising and marketing and also advertising and marketing division is worried, this would at first lead to clash as talked about by Bruce Tuckman in his 'Team effort Theory'. By incorporating the advertising and marketing and also advertising and marketing division's work, there might be the very same first disconnect which might lead to the second phase of 'storming' where the groups challenge one another.

When people are provided with modification, they go into stage one and also so there may be emotions like unhappiness, unpredictability, stress, anger, anxiety, rejection as well as disorientation.The circumstance at the advertising department of Consulting Team Robin Haskell is comparable so Lewis can get comfortable with the concept that it is not remarkable behavior. It is during this stage that Lewis will have to provide guidance to the department so that they can discover a feeling of instructions. It can be seen exactly how Krasnow has actually currently made this shift much easier by making Lewis get included in the department a year prior to his real departure.
Vrio Analysis
Maslow's Need pecking order: The OB problem pertaining to instability at the work environment has been triggered firstly by the modification in management and second of all by the reality that the merging will no longer be launched. Abraham Maslow in his Theory of 'Needs Hierarchy' (appendix 5) has talks about the importance of 'protection requires as being a reduced degree requirement of a human for triggering motivation. As seen in the pyramid cooperated appendix 3, we can see how 'the need to really feel safe as well as out of danger' goes to the second level of needs. Before a staff member can be made to develop mentally, he needs to have his 'Physiological 'and 'Safety' needs satisfied. This indicates that unless the personnel are made to feel protected about their present employment status in Consulting Team Robin Haskell they might not reach 'Self-Fulfillment'. (King, 2009).

SWOT Analysis for Consulting Team Robin Haskell Case Study

Effects of Analysis.

The OB analysis has actually taken a look at various concepts to comprehend exactly how to handle the existing situation handy. The adhering to 3 alternatives have actually been suggested to aid Lewis take care of the business difficulties in the marketing department. Each of these choices has been suggested for alleviating the change needed to bring the marketing department according to the needs of the market and also for making the social modification that would follow as soon as the existing leader leaves.

Assimilation of advertising and marketing functions. Separating Adverting and also Manufacturing functions. Integration of Advertising And Marketing with Operations.

Assessment of Alternatives.

Combination of Advertising And Marketing & Advertising Functions: The internal advertising and marketing firm of Consulting Team Robin Haskell is already stamina for the organization in terms of conserving up on overheads associated with advertising and marketing as well as promo. Because no new recruitment has actually been done after Bridget Cole's departure with the reporting line being straight appointed to Krasnow for the advertising and marketing function, this is a beneficial chance for incorporating the marketing and advertising features. Judith Shapiro who has earlier been talked to by Lewis during the earlier merging days has expertise in business-to-business advertising and marketing in addition to firm and retail advertising and marketing experience. When Krasnow leaves, Lewis can hire Shapiro as an EVP for marketing to deal with both marketing and advertising features.

The benefit of this approach is that it will incorporate both features while minimizing the demand for employing an extra resource for advertising. In addition to this, Lewis would certainly be heading the advertising and marketing division and also regardless her replacement would certainly be needed for the current role that she is executing. The negative aspect of this choice is that outside hiring might produce animosity from interior workers that might be eying the placement of EVP after Lewis takes control of Krasnow's setting.

Separating Adverting and also Production: Offered the affordable stress and also high quality work required from the advertising and marketing firm, it is recommended that Lewis must enable the manufacturing unit to be a separate function from the advertising device. Because a lot of advertising agencies had these two features as separate systems, it makes more sense to follow the standard.

Combination of Marketing with Operations: Because Lewis is currently taking care of the marketing as well as procedures departments simultaneously; it makes sense to incorporate the two features since she has been efficiently taking care of both ends. The fact that Lewis has to adapt her monitoring style for the advertising department suggests that these two divisions would certainly be culturally diverse.


An assessment of the 3 options suggests that integration of advertising as well as procedures would not be a possible action due to the vast differences in between the 2 divisions despite the fact that presently Lewis is dealing with both. While splitting up of the production function may have been a favorable action for the advertising division, the fact that it would suggest positioning a third function under Lewis's wing means this ought to be avoided.

Activity Strategy.
Lewis will certainly take control of the duty of EVP Advertising and marketing after Krasnow leaves.

Advertising and Marketing features would be merged.

Judith Shapiro will certainly be worked with to take Lewis's area as SVP of advertising and marketing.

Manufacturing feature will certainly continue to be part of marketing under advertising function.

Lewis will separate herself from procedures.

An autonomous leadership style with employee empowerment will certainly be used in advertising and marketing department.

Open door policy and also emphasis on cross departmental communication will be focused on removing dissonance.

Backup strategy.

If the combination does not work out as planned, a backup strategy would adhere to which would certainly divide the production function from the advertising and marketing feature to reduce the lots on the SVP of advertising and marketing. In case Judith Shapiro does not obtain worked with, Lewis will be heading the marketing department without an SVP. Because case the production feature will most definitely be divided by putting it under an SVP production.