Fischer Francis Trees And Watts Case Study Solution


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Fischer Francis Trees And Watts Case Study Solution

Background and Facts

Fischer Francis Trees And Watts a workplace supplies store for tiny and medium sized companies has actually just recently been associated with planning for a merging with its competitor Residence Deport, which has impacted efficiency levels in departmentswith the senior supervisor involved in lawful issues put forth by the government Profession Payment. With the Marketing Head advancing the news of his departure from the firm in one year, Jeannie Lewis, the present head of operations has been asked to take the role in the future. With obstacles in the form of a prospective cultural adjustment and reduced worker morale, the company requires a complete reengineering effort at the marketing division.

Trouble Declaration
Porter's 5 Forces Analysis
The prospective social modification at the advertising department of Fischer Francis Trees And Watts is enhancing uncertainty in the workplace leading to numerous obstacles for the Jeannie Lewis that would be replacing the head of the department in one year. nalysis

PEST analysis

Political Factors: Political factors play a significant duty in influencing calculated choices since Stapes Inc. needed to abandon its strategies of combining with Office Deport after the Federal Trade Payment's intervention in the process. Given the reality that the store has a worldwide presence with branches in UK, UNITED STATES, Canada and Germany, political consider each of these nations might be able to influence performance or critical goals. Federal Trade Commission's antitrust fit versus the merger took up valuable time of the company's senior administration suggesting that 'political' factors can have significant implications for a worldwide organisation.

Economic Factors: Financial factors such as the development of local business in the international circumstance recommend that Fischer Francis Trees And Watts is prospering in an atmosphere where there is prospective growth of organisations. Reality that store consumers are mostly looking for workplace products for residence offices suggests that the market has an increasing fad of entrepreneurs and also residence based organisations.

Social factors: Social trends in the economy show that clients are trying to find ease in addition to eye-catching prices. Market research shows how the consumer for Fischer Francis Trees And Watts does not have recognition concerning locating options which can offer a mix of benefit and inexpensive.

Technological factors: Innovation plays a crucial duty in Fischer Francis Trees And Watts's organisation approach particularly as the company is piloting Innovation centers which would certainly use innovation sales and also assistance in the kind of memory upgrades, outer setups. (Recap of PEST in appendix 2).

OB Issues and also Symptoms.

A number of underlying Organizational Behavior concerns can be seen in Fischer Francis Trees And Watts's case as highlighted in this section.

Uneasiness regarding cultural adjustment: There is worry concerning a cultural modification that would occur once Todd Krasnow leaves from his position as the Exec Vice Head Of State of Advertising with the majority of the staff members currently revealing unhappiness over this prospective action. This expected modification has actually produced tension in the workplace which has been paired with the previous stress and anxiety of preparing the company for a potential merger with House Deport.
Pest Analysis
Stressful Job Atmosphere for Newcomers: There is scarcity of employees that can match the demanding setting of a hectic organization. Not just does this bring about problem in locating the best people, it places tension on brand-new hires as can not endure the speed and pressure that the company expects them to birth.

Twin Coverage Lines: Beginners find this business culture cumbersome and also hard to manage particularly as populated line relationships are suggested to be weaker in general as well as objective setup and efficiency evaluation is still done by the strong line manager. This means that newcomers might shed clearness regarding their particular functions and also goals particularly as populated line coverage does not maintain them in direct interaction with the solid line managers.

Bitterness From Cross Departmental Hiring: Krasnow's decision to make Lewis his successor as opposed to Bridget Coles although it had actually been guessed that the last would certainly take Krasnow's setting came as a strike to her spirits. Lewis may have been capable and ideal for the job yet the reality that Kransnow's separation would certainly make Coles a direct report to Lewis may have been the factor for Coles' resignation from services.

Concern & Job Instability: Anxiety and also instability can be determined as two major issues that Lewis would certainly be handling especially as the merger has actually now be terminated as well as 2 elderly execs of the marketing department would certainly be leaving. The entire obligation of the department would certainly be dropping on Lewis's shoulders who would certainly not simply supervise of brining concerning a social adjustment however would additionally have to prove herself in her brand-new duty.

Incompatible Management Design of Leader: Lewis's monitoring style and its conflict with the marketing division's duty can additionally be seen as an OB difficulty especially as she has actually been utilized to taking care of issues in the operations department where personnel are educated to focus on procedures as well as obtain them right. The marketing department on the other hand can be seen as a group of individuals who are made use of to being supported by Krasnow that focused more on outcome than procedures.

Interdepartmental Disagreements: Interdepartmental arguments in between 3 departments, advertising and marketing, merchandizing and also operations respectively over the allowance of the advertising mix can be determined as an additional OB issue. The marketing division does not share the very same vision as the various other two divisions pertaining to the aloocation of the advertising mix twoards promotions as well as advertsing, the merchandizing and also operations departments do not agree over the advertising and marketing mix allocation among one another either.

Fragmentation in Marketing Division: Disintegration in between the marketing and advertising divisions can be recognized as an additional OB issue which might require additional focus. The reality that the advertising and marketing areas in the advertising department are separated is protecting against both departments from acquiring from each various other's experience as well as knowledge. Integration of advertising and marketing with merchandising and procedures would end up being harder if the advertising and marketing division itself is broken down which can be an additional prospective OB concern.

Fischer Francis Trees And Watts Analysis

Various theories have been utilized to describe the situations to get more clarity regarding the scenario available.
Swot Analysis
McGregor's Theory X & Y: According to Douglas McGregor's Concept X, a lot of supervisors believe that subordinates are easy and lazy, have little ambition and withstand adjustment. The situation at Fischer Francis Trees And Watts is not entirely adhering to Theory X, it can be seen that brand-new hires are finding this atmosphere rather difficult which might ultimately lead to a higher inclination of the monitoring in the direction of Theory X. Even while evaluating Lewis's administration style, theory X might have been suitable in the operations department to some extent but the Advertising and marketing division would certainly call for dependence on Concept Y in order to obtain the creativity and also creativity from the groups.

Tuckman's Team effort Theory: As much as Lewis's issue about bringing harmony in between the marketing and also advertising and marketing division is concerned, this would initially lead to contrast as reviewed by Bruce Tuckman in his 'Synergy Theory'. By combining the advertising and marketing as well as advertising department's work, there might be the very same first disconnect which might lead to the second stage of 'storming' where the groups challenge one another.

When individuals are presented with change, they get in phase one and also so there might be feelings like despair, uncertainty, stress, temper, anxiety, denial as well as disorientation.The scenario at the advertising division of Fischer Francis Trees And Watts is comparable so Lewis can obtain comfortable with the suggestion that it is not extraordinary behavior. It is throughout this stage that Lewis will certainly have to provide assistance to the division so that they can locate a sense of direction. It can be seen exactly how Krasnow has currently made this change simpler by making Lewis get entailed in the division a year before his real departure.
Vrio Analysis
Abraham Maslow in his Theory of 'Demands Hierarchy' (appendix 5) has reviews the importance of 'safety and security needs as being a lower level demand of a human for triggering inspiration. As seen in the pyramid shared in appendix 3, we can see how 'the demand to really feel protected and also out of danger' is at the 2nd degree of needs. Prior to a worker can be made to establish psychologically, he needs to have his 'Physiological 'and also 'Safety and security' requires met.

SWOT Analysis for Fischer Francis Trees And Watts Case Study

Ramification of Analysis.

The OB analysis has actually checked out numerous concepts to understand exactly how to handle the existing situation handy. The adhering to three alternatives have actually been recommended to aid Lewis manage the business obstacles in the advertising and marketing division. Each of these options has been proposed for alleviating the shift required to bring the advertising and marketing department in accordance with the requirements of the marketplace and also for making the cultural adjustment that would certainly follow when the current leader leaves.

Combination of marketing and advertising features. Dividing Adverting and Manufacturing functions. Combination of Marketing with Workflow.

Examination of Alternatives.

Judith Shapiro who has actually earlier been interviewed by Lewis during the earlier merging days has experience in business-to-business marketing along with firm as well as retail marketing experience. Once Krasnow leaves, Lewis can work with Shapiro as an EVP for advertising to deal with both advertising and marketing and also marketing functions.

The advantage of this approach is that it will integrate the two functions while minimizing the need for employing an added source for marketing. In addition to this, Lewis would be heading the advertising and marketing department and all the same her substitute would be needed for the existing role that she is doing. The drawback of this alternative is that exterior hiring might cause resentment from internal employees who might be looking at the position of EVP after Lewis takes control of Krasnow's position.

Dividing Adverting as well as Manufacturing: Given the competitive stress and excellent quality job called for from the ad agency, it is recommended that Lewis ought to enable the manufacturing unit to be a separate function from the marketing unit. Since the majority of ad agency had these two functions as separate systems, it makes even more feeling to comply with the norm. In addition to this, both features may be able to concentrate on their core activates extra effectively. The negative aspect of this technique would be that extra prices would have to be borne for establishing up different manufacturing functions. Along with this, a manufacturing head may have to be hired which could increase expenses for the organization.

Combination of Advertising And Marketing with Procedures: Because Lewis is already taking care of the advertising and marketing as well as procedures departments simultaneously; it makes feeling to incorporate the 2 functions because she has been efficiently taking treatment of both ends. The reality that Lewis has to adjust her management style for the advertising and marketing division recommends that these two departments would be culturally diverse.


An assessment of the 3 options suggests that combination of advertising and marketing as well as procedures would certainly not be a practical relocation due to the vast distinctions between both divisions despite the fact that currently Lewis is taking care of both. While separation of the production function might have been a desirable step for the advertising division, the reality that it would imply placing a third function under Lewis's wing suggests this must be prevented. The integration of the advertising and marketing division is the most effective option in terms of obtaining the ideal results from the department. An action plan for this option is reviewed below.

Activity Strategy.
Lewis will certainly take control of the role of EVP Advertising after Krasnow leaves.

Marketing and advertising functions would be merged.

Judith Shapiro will certainly be employed to take Lewis's place as SVP of marketing and advertising.

Manufacturing feature will certainly continue to be component of marketing under advertising and marketing feature.

Lewis will separate herself from procedures.

A democratic leadership design with employee empowerment will be used in advertising and marketing division.

Open up door policy and also focus on cross departmental communication will certainly be targeted at getting rid of disharmony.

Contingency strategy.

If the combination does not work out as prepared, a backup plan would certainly comply with which would certainly separate the production function from the advertising feature to reduce the lots on the SVP of marketing and advertising. In case Judith Shapiro does not get hired, Lewis will certainly be heading the advertising and marketing division without an SVP. Because case the production feature will absolutely be separated by placing it under an SVP manufacturing.