Global Friction Among Information Infrastructures Case Study Solution


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Global Friction Among Information Infrastructures Case Study Help

Background and Facts

Global Friction Among Information Infrastructures a workplace products store for little and also medium sized businesses has actually just recently been involved in preparing for a merger with its competitor House Deport, which has actually influenced performance degrees in departmentswith the elderly supervisor involved in lawful problems presented by the government Trade Payment. With the Marketing Head advancing the news of his separation from the firm in one year, Jeannie Lewis, the existing head of operations has been asked to take the function in the future. With obstacles in the type of a possible cultural change and low employee spirits, the organization wants a full reengineering effort at the advertising and marketing department.

Problem Statement
Porter's 5 Forces Analysis
The potential cultural adjustment at the marketing department of Global Friction Among Information Infrastructures is boosting uncertainty in the working environment resulting in different difficulties for the Jeannie Lewis who would be replacing the head of the department in one year. nalysis

PEST analysis

Political Factors: Political factors play a significant function in affecting strategic decisions since Stapes Inc. needed to abandon its strategies of combining with Office Deport after the Federal Profession Payment's intervention at the same time. Offered the reality that the store has a global existence with branches in UK, UNITED STATES, Canada and also Germany, political consider each of these countries may be able to affect performance or strategic goals. Federal Trade Payment's antitrust suit versus the merger took up valuable time of the company's elderly management suggesting that 'political' factors can have major effects for a worldwide business.

Economic Factors: Financial factors such as the appearance of local business in the international scenario suggest that Global Friction Among Information Infrastructures is growing in an atmosphere where there is potential development of businesses. Fact that store clients are primarily looking for office supplies for residence workplaces recommends that the market has an increasing fad of business owners and also house based organisations.

Social factors: Social patterns in the economic climate show that consumers are trying to find benefit as well as eye-catching rates. Marketing research demonstrates how the customer for Global Friction Among Information Infrastructures does not have awareness about finding solutions which can provide a combination of convenience and inexpensive.

Technological factors: Innovation plays a crucial role in Global Friction Among Information Infrastructures's service technique particularly as the organization is piloting Technology centers which would offer modern technology sales and assistance in the type of memory upgrades, outer installments. (Summary of PARASITE in appendix 2).

OB Issues and also Symptoms.

A number of underlying Organizational Behavior concerns can be seen in Global Friction Among Information Infrastructures's case as highlighted in this section.

Uneasiness regarding cultural modification: There is apprehension regarding a cultural change that would happen as soon as Todd Krasnow leaves from his setting as the Exec Vice President of Marketing with a lot of the staff members currently revealing discontent over this possible step. This predicted adjustment has actually created stress in the office which has actually been coupled with the previous stress of preparing the firm for a potential merging with Residence Deport.
Pest Analysis
Difficult Task Environment for Newcomers: There is shortage of employees that can match the demanding atmosphere of a busy organization. Not only does this bring about problem in locating the best individuals, it puts stress and anxiety on new hires as can not endure the speed and also pressure that the organization expects them to bear.

Dual Coverage Lines: Beginners find this business society cumbersome and also tough to cope with specifically as populated line connections are implied to be weak generally and objective setting as well as performance analysis is still done by the strong line supervisor. This indicates that newbies might shed clearness about their corresponding functions as well as goals especially as dotted line reporting does not keep them in direct interaction with the strong line managers.

Bitterness From Cross Departmental Hiring: Krasnow's choice to make Lewis his follower instead of Bridget Coles although it had been speculated that the latter would certainly take Krasnow's placement came as a strike to her morale. Lewis may have been qualified and suitable for the work however the fact that Kransnow's separation would certainly make Coles a straight record to Lewis may have been the factor for Coles' resignation from services.

Anxiety & Job Instability: Concern and instability can be determined as two significant concerns that Lewis would certainly be handling particularly as the merging has actually now be terminated and two elderly executives of the marketing department would certainly be leaving. The whole obligation of the division would be falling on Lewis's shoulders that would not just supervise of brining regarding a cultural change however would additionally have to confirm herself in her brand-new role.

Inappropriate Management Style of Leader: Lewis's administration style and its conflict with the advertising division's role can additionally be viewed as an OB challenge specifically as she has been utilized to taking care of issues in the operations division where employees are shown to concentrate on processes and also get them right. The marketing division on the various other hand can be viewed as a team of individuals who are used to being supported by Krasnow that focused extra on result than processes.

Interdepartmental Differences: Interdepartmental disputes in between 3 divisions, marketing, merchandizing and also operations respectively over the allowance of the marketing mix can be recognized as another OB problem. Although the advertising and marketing department does not share the exact same vision as the various other 2 departments regarding the aloocation of the advertising mix twoards promos and also advertsing, the merchandizing as well as procedures departments do not concur over the marketing mix allocation amongst one another either.

Disintegration in Marketing Department: Disintegration in between the advertising and marketing divisions can be identified as an additional OB issue which can need additional interest. The reality that the advertising and marketing sections in the marketing department are detached is protecting against both departments from gaining from each various other's experience and also knowledge. Assimilation of advertising with merchandising and procedures would become harder if the advertising department itself is degenerated which can be another potential OB problem.

Global Friction Among Information Infrastructures Analysis

Numerous concepts have actually been used to clarify the situations to get further clearness regarding the circumstance available.
Swot Analysis
McGregor's Concept X & Y: According to Douglas McGregor's Theory X, most supervisors believe that staffs are easy and careless, have little passion as well as resist change. The difficult variation of this concept emphasized threat, tight controls, threats and punishments. Over time it produces reduced efficiency, subtle sabotage as well as rivalry (Deal, 2003). Although the scenario at Global Friction Among Information Infrastructures is not completely complying with Theory X, it can be seen that new hires are finding this atmosphere rather demanding which might at some point lead to a greater inclination of the management in the direction of Theory X. As per McGregor's advocated sight, which he called Theory Y, the important job of the monitoring is to arrange business conditions to ensure that people can attain their very own goals best by routing their efforts in the direction of business benefits. If people discover no contentment in their job, the monitoring would certainly have little selection yet to count on theory X and exterior control (Offer, 2003). Also while examining Lewis's administration design, concept X might have been suitable in the operations department somewhat but the Marketing department would need reliance on Theory Y to get the creativity and also creativity from the teams.

Tuckman's Synergy Concept: As much as Lewis's concern about bringing harmony between the marketing as well as advertising department is worried, this would at first lead to contrast as discussed by Bruce Tuckman in his 'Team effort Concept'. By combining the marketing and advertising and marketing division's job, there may be the very same initial separate which can lead to the 2nd phase of 'storming' where the teams challenge one another.

When individuals are offered with change, they go into phase one as well as so there may be feelings like sadness, uncertainty, stress, temper, concern, denial and disorientation.The circumstance at the marketing department of Global Friction Among Information Infrastructures is comparable so Lewis can get comfortable with the suggestion that it is not remarkable behavior. It is during this stage that Lewis will have to provide assistance to the department so that they can find a feeling of instructions. It can be seen just how Krasnow has currently made this change simpler by making Lewis obtain included in the division a year prior to his actual departure.
Vrio Analysis
Maslow's Need hierarchy: The OB problem related to insecurity at the office has been caused first of all by the change in administration and also secondly by the truth that the merging will no longer be initiated. Abraham Maslow in his Theory of 'Requirements Power structure' (appendix 5) has discusses the value of 'protection needs as being a lower level requirement of a human for setting off inspiration. As seen in the pyramid cooperated appendix 3, we can see how 'the requirement to feel safe and also out of danger' goes to the 2nd level of demands. Prior to a staff member can be made to create psychologically, he needs to have his 'Physiological 'and also 'Security' requires satisfied. This shows that unless the workers are made to feel safe and secure about their present employment status in Global Friction Among Information Infrastructures they might not reach 'Self-Fulfillment'. (King, 2009).

SWOT Analysis for Global Friction Among Information Infrastructures Case Study

Implication of Analysis.

The OB analysis has actually checked out numerous theories to recognize exactly how to manage the current circumstance at hand. The complying with 3 alternatives have actually been proposed to assist Lewis take care of the organizational challenges in the advertising department. Each of these options has been recommended for alleviating the shift needed to bring the advertising division according to the requirements of the marketplace as well as for making the social adjustment that would comply with once the present leader leaves.

Integration of advertising and marketing functions. Separating Adverting and Production functions. Assimilation of Advertising with Operations.

Examination of Alternatives.

Combination of Marketing & Advertising Functions: The in-house advertising agency of Global Friction Among Information Infrastructures is currently toughness for the company in terms of saving up on expenses connected to marketing and also promotion. Because no brand-new recruitment has actually been done after Bridget Cole's separation with the reporting line being directly designated to Krasnow for the advertising function, this is a favorable possibility for incorporating the advertising and marketing features. Judith Shapiro who has actually earlier been interviewed by Lewis during the earlier merger days has proficiency in business-to-business marketing together with agency and retail advertising experience. As soon as Krasnow leaves, Lewis can hire Shapiro as an EVP for advertising to take care of both advertising and marketing functions.

The advantage of this approach is that it will certainly incorporate the two functions while lowering the need for employing an additional resource for marketing. In addition to this, Lewis would certainly be heading the advertising and marketing division as well as regardless her substitute would certainly be needed for the existing duty that she is doing. The disadvantage of this choice is that outside hiring might cause bitterness from internal workers that may be looking at the position of EVP after Lewis takes over Krasnow's setting.

Separating Adverting as well as Production: Provided the competitive pressures and also high quality job called for from the marketing company, it is recommended that Lewis ought to permit the production system to be a separate feature from the advertising and marketing system. Since most marketing companies had these 2 functions as different systems, it makes even more feeling to adhere to the norm.

Integration of Advertising And Marketing with Procedures: Given that Lewis is already dealing with the advertising and also procedures departments all at once; it makes sense to incorporate both features because she has actually been successfully dealing with both ends. The fact that the two divisions currently have major distinctions over allowance of resources suggests that this assimilation might be able to bring about consistency specifically as Lewis would be heading both ends.However there are different negative aspects of this relocation particularly as it would place excessive worry over Lewis's shoulders. The truth that Lewis needs to adjust her administration style for the advertising and marketing department suggests that these 2 divisions would be culturally varied. Along with this, Lewis might not have the ability to use one type of management style to both departments which can lead to ineffectiveness in either one of both features.


An assessment of the 3 alternatives shows that integration of marketing as well as procedures would not be a possible relocation because of the vast differences between the two divisions although that currently Lewis is handling both. While splitting up of the manufacturing function may have been a favorable move for the marketing department, the truth that it would suggest placing a third feature under Lewis's wing means this ought to be prevented as well. The integration of the advertising and marketing division is the best alternative in regards to getting the optimum arise from the division. An activity plan for this choice is discussed below.

Activity Strategy.
Lewis will take over the function of EVP Advertising and marketing after Krasnow leaves.

Advertising and Marketing features would be merged.

Judith Shapiro will be worked with to take Lewis's place as SVP of marketing and advertising.

Manufacturing function will remain part of advertising under advertising function.

Lewis will certainly divide herself from operations.

An autonomous management style with employee empowerment will be made use of in advertising department.

Open up door policy as well as focus on cross departmental interaction will certainly be targeted at eliminating discord.

Backup strategy.

If the assimilation does not work out as prepared, a backup strategy would certainly adhere to which would certainly divide the production feature from the advertising function to reduce the tons on the SVP of advertising and marketing. In case Judith Shapiro does not get employed, Lewis will be heading the advertising and marketing division without an SVP. In that case the production function will certainly be divided by positioning it under an SVP production.