Jet Propulsion Laboratory Case Study Analysis


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Jet Propulsion Laboratory Case Study Solution

Background and Facts

Jet Propulsion Laboratory a workplace products seller for small as well as moderate sized businesses has actually recently been associated with preparing for a merger with its rival Home Deport, which has affected efficiency degrees in departmentswith the elderly supervisor involved in legal issues put forth by the government Trade Compensation. With the Advertising Head advancing the information of his separation from the company in one year, Jeannie Lewis, the current head of procedures has been asked to take the duty in the near future. With challenges in the type of a possible cultural change and reduced employee morale, the organization requires a total reengineering effort at the advertising and marketing division.

Problem Statement
Porter's 5 Forces Analysis
The possible cultural modification at the marketing division of Jet Propulsion Laboratory is boosting uncertainty in the working environment bring about various challenges for the Jeannie Lewis who would certainly be changing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a significant function in influencing strategic choices since Stapes Inc. had to desert its strategies of combining with Workplace Deport after the Federal Profession Payment's treatment at the same time. Offered the fact that the shop has a global existence with branches in UK, UNITED STATES, Canada as well as Germany, political factors in each of these nations may have the ability to impact efficiency or strategic objectives. Federal Profession Commission's antitrust match versus the merging took up valuable time of the organization's senior administration suggesting that 'political' factors can have serious implications for an international business.

Economic Factors: Financial factors such as the development of small businesses in the international situation recommend that Jet Propulsion Laboratory is flourishing in an environment where there is prospective growth of companies. Along with this, truth that shop clients are mainly searching for workplace supplies for home offices suggests that the marketplace has an increasing pattern of business owners and also home businesses.

Social factors: Social fads in the economic climate reveal that clients are seeking convenience as well as eye-catching rates. Market research demonstrates how the client for Jet Propulsion Laboratory lacks recognition about discovering options which can use a combination of comfort and also inexpensive.

Technical factors: Modern technology plays an important duty in Jet Propulsion Laboratory's business approach particularly as the organization is piloting Innovation facilities which would provide innovation sales and support in the type of memory upgrades, outer installations. (Recap of PARASITE in appendix 2).

OB Issues and also Effects.

A number of underlying Business Actions problems can be seen in Jet Propulsion Laboratory's case as highlighted in this section.

Worries about social adjustment: There is uneasiness about a cultural adjustment that would take place when Todd Krasnow leaves from his position as the Executive Vice Head Of State of Advertising And Marketing with the majority of the employee already showing discontent over this potential move. This anticipated adjustment has developed stress and anxiety in the office which has been coupled with the previous stress and anxiety of preparing the firm for a possible merging with Residence Deport.
Pest Analysis
Difficult Work Setting for Newcomers: There is shortage of personnel that can match the stressful environment of a busy organization. Not just does this lead to difficulty in finding the right individuals, it puts tension on new hires as can not stand up to the rate and stress that the company anticipates them to birth.

Dual Reporting Lines: Novices discover this organizational society difficult as well as challenging to manage especially as dotted line partnerships are implied to be weaker as a whole as well as unbiased setup and also performance examination is still done by the solid line supervisor. This implies that beginners can lose clarity concerning their corresponding roles and purposes particularly as populated line reporting does not maintain them in straight interaction with the solid line supervisors.

Animosity From Cross Departmental Hiring: Krasnow's decision to make Lewis his follower instead of Bridget Coles even though it had actually been speculated that the last would certainly take Krasnow's placement came as an impact to her spirits. Lewis might have been qualified and proper for the work however the truth that Kransnow's separation would make Coles a direct report to Lewis might have been the reason for Coles' resignation from services.

Worry & Task Insecurity: Anxiety and also insecurity can be recognized as 2 significant issues that Lewis would certainly be dealing with particularly as the merging has now be terminated and also 2 senior execs of the advertising and marketing department would be leaving. The entire obligation of the division would be falling on Lewis's shoulders that would certainly not just be in charge of brining regarding a cultural change yet would likewise have to verify herself in her new duty.

Incompatible Management Design of Leader: Lewis's monitoring style and its incompatibility with the advertising division's duty can additionally be viewed as an OB difficulty particularly as she has actually been made use of to handling problems in the operations division where workers are educated to concentrate on processes and also get them right. The advertising and marketing division on the other hand can be seen as a group of individuals who are made use of to being nurtured by Krasnow who concentrated extra on output than processes.

Interdepartmental Differences: Interdepartmental differences in between three departments, advertising and marketing, merchandizing and also operations respectively over the allocation of the advertising mix can be recognized as an additional OB issue. The advertising and marketing division does not share the very same vision as the various other two divisions relating to the aloocation of the advertising mix twoards promos and advertsing, the merchandizing and also procedures divisions do not agree over the advertising and marketing mix appropriation among one another either.

Fragmentation in Advertising Department: Fragmentation between the marketing and advertising divisions can be recognized as another OB issue which can need more focus. The truth that the marketing and advertising sections in the advertising division are detached is stopping both departments from acquiring from each various other's experience as well as expertise. Integration of marketing with retailing and also operations would come to be harder if the advertising and marketing division itself is disintegrated which can be another prospective OB problem.

Jet Propulsion Laboratory Analysis

Different theories have been made use of to describe the scenarios to obtain further clearness concerning the scenario available.
Swot Analysis
McGregor's Concept X & Y: According to Douglas McGregor's Theory X, most supervisors believe that juniors are easy as well as lazy, have little ambition and also stand up to modification. The scenario at Jet Propulsion Laboratory is not entirely following Concept X, it can be seen that new hires are discovering this atmosphere instead difficult which may eventually lead to a greater inclination of the management in the direction of Concept X. Even while evaluating Lewis's administration style, theory X might have been suitable in the procedures department to some level however the Advertising department would need reliance on Concept Y in order to obtain the creativity as well as creativity from the groups.

Tuckman's Team effort Theory: As much as Lewis's problem regarding bringing consistency in between the advertising and marketing and advertising and marketing department is concerned, this would initially lead to clash as gone over by Bruce Tuckman in his 'Team effort Concept'. By integrating the marketing and advertising and marketing division's job, there may be the exact same initial detach which can lead to the 2nd stage of 'storming' where the groups test one an additional.

When people are offered with change, they go into phase one and so there may be emotions like unhappiness, uncertainty, disappointment, anger, concern, rejection and also disorientation.The circumstance at the marketing division of Jet Propulsion Laboratory is similar so Lewis can obtain comfy with the idea that it is not remarkable actions. It is during this phase that Lewis will have to offer advice to the division so that they can discover a feeling of instructions. It can be seen how Krasnow has actually already made this transition simpler by making Lewis obtain involved in the department a year prior to his real separation.
Vrio Analysis
Abraham Maslow in his Concept of 'Requirements Pecking order' (appendix 5) has reviews the significance of 'security requires as being a lower degree need of a human for triggering inspiration. As seen in the pyramid shared in appendix 3, we can see just how 'the need to really feel safe and secure and out of risk' is at the 2nd degree of needs. Before an employee can be made to develop mentally, he requires to have his 'Physical 'as well as 'Safety' requires met.

SWOT Analysis for Jet Propulsion Laboratory Case Study

Ramification of Analysis.

The OB analysis has considered numerous concepts to recognize how to manage the current circumstance available. The following 3 alternatives have actually been recommended to help Lewis deal with the business difficulties in the advertising and marketing division. Each of these options has actually been proposed for reducing the change needed to bring the advertising division in accordance with the demands of the market and also for making the social change that would certainly comply with once the existing leader leaves.

Combination of marketing and advertising features. Separating Adverting and also Manufacturing functions. Combination of Advertising And Marketing with Procedures.

Analysis of Alternatives.

Judith Shapiro that has actually earlier been interviewed by Lewis during the earlier merging days has experience in business-to-business advertising along with agency as well as retail advertising experience. Once Krasnow leaves, Lewis can employ Shapiro as an EVP for advertising and marketing to take care of both advertising and marketing and advertising features.

The benefit of this method is that it will certainly incorporate the two functions while minimizing the demand for employing an additional source for advertising and marketing. Lewis would certainly be heading the advertising department and also in any case her substitute would be required for the existing duty that she is doing. The drawback of this alternative is that exterior hiring might produce animosity from interior employees who might be eying the setting of EVP after Lewis takes over Krasnow's placement.

Dividing Adverting and Production: Provided the affordable pressures and also premium quality work called for from the ad agency, it is suggested that Lewis should permit the manufacturing system to be a separate feature from the advertising unit. Because many ad agency had these 2 features as separate systems, it makes more feeling to follow the standard. Along with this, both functions might be able to concentrate on their core triggers a lot more successfully. Nonetheless, the negative aspect of this method would be that additional expenses would certainly need to be birthed for establishing different production functions. A production head might have to be worked with which might enhance overheads for the organization.

Integration of Advertising And Marketing with Workflows: Since Lewis is currently taking treatment of the advertising and procedures divisions simultaneously; it makes sense to integrate the two features because she has been efficiently taking care of both ends. The truth that Lewis has to adjust her administration design for the marketing department suggests that these 2 departments would be culturally diverse.


An analysis of the three options suggests that integration of advertising and also operations would not be a practical step due to the vast distinctions between the 2 departments despite the truth that presently Lewis is dealing with both. While separation of the production feature might have been a beneficial step for the advertising division, the reality that it would indicate putting a third feature under Lewis's wing implies this should be stayed clear of.

Activity Plan.
Lewis will certainly take over the role of EVP Advertising and marketing after Krasnow leaves.

Marketing and advertising features would be merged.

Judith Shapiro will be worked with to take Lewis's location as SVP of marketing and advertising.

Manufacturing function will certainly stay component of marketing under advertising feature.

Lewis will divide herself from operations.

A democratic management style with staff member empowerment will be utilized in advertising department.

Open up door policy and emphasis on cross departmental interaction will be focused on getting rid of disharmony.

Backup strategy.

If the assimilation does not work out as planned, a backup plan would follow which would certainly divide the manufacturing function from the advertising and marketing feature to reduce the load on the SVP of marketing and advertising. In case Judith Shapiro does not get worked with, Lewis will certainly be heading the marketing division without an SVP. In that case the production function will definitely be divided by positioning it under an SVP manufacturing.