Joe Smiths Closing Analysis B Case Study Help


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Joe Smiths Closing Analysis B Case Study Solution

Background and Facts

Joe Smiths Closing Analysis B a workplace products seller for small and also medium sized businesses has recently been associated with preparing for a merging with its rival Residence Deport, which has actually impacted efficiency levels in departmentswith the elderly supervisor involved in legal complications presented by the government Profession Commission. With the Advertising Head putting forward the news of his departure from the company in one year, Jeannie Lewis, the existing head of procedures has been asked to take the function in the near future. With difficulties in the kind of a possible cultural modification and also reduced employee morale, the company wants a total reengineering effort at the advertising division.

Issue Statement

The prospective cultural change at the marketing department of Joe Smiths Closing Analysis B is raising uncertainty in the workplace leading to numerous challenges for the Jeannie Lewis who would be replacing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a major role in impacting critical decisions since Stapes Inc. needed to abandon its plans of combining with Office Deport after the Federal Trade Compensation's intervention in the process. Provided the fact that the store has a global existence with branches in UK, U.S.A., Canada and also Germany, political consider each of these nations might have the ability to influence efficiency or tactical goals. Federal Trade Commission's antitrust suit against the merging occupied beneficial time of the organization's elderly management suggesting that 'political' factors can have serious implications for a global service.

Economic Factors: Economic factors such as the development of small companies in the global situation recommend that Joe Smiths Closing Analysis B is thriving in an atmosphere where there is prospective development of businesses. Fact that shop consumers are mostly looking for workplace supplies for house workplaces recommends that the market has a rising fad of business owners as well as residence based services.

Social factors: Social fads in the economic climate reveal that customers are seeking comfort in addition to appealing costs. Market research demonstrates how the consumer for Joe Smiths Closing Analysis B lacks recognition concerning finding services which can offer a combination of comfort as well as inexpensive.

Technical factors: Modern technology plays a crucial role in Joe Smiths Closing Analysis B's service technique particularly as the company is piloting Modern technology centers which would certainly provide technology sales and also assistance in the form of memory upgrades, peripheral setups. (Recap of PARASITE in appendix 2).

OB Issues and Symptoms.

Several underlying Organizational Actions issues can be seen in Joe Smiths Closing Analysis B's case as highlighted in this section.

Apprehensions concerning social change: There is worry regarding a social adjustment that would certainly happen as soon as Todd Krasnow leaves from his position as the Executive Vice Head Of State of Marketing with most of the personnel already revealing discontent over this potential relocation. This expected change has created stress and anxiety in the office which has been coupled with the past tension of preparing the firm for a possible merger with Residence Deport.

Stressful Work Setting for Newcomers: There is shortage of workers that can match the difficult atmosphere of a busy organization. Not only does this lead to difficulty in locating the ideal people, it places tension on new hires as can not hold up against the rate as well as stress that the organization anticipates them to birth.

Double Coverage Lines: Beginners locate this business culture difficult and tough to manage specifically as dotted line relationships are implied to be weak in general and also unbiased setup and also efficiency assessment is still done by the solid line manager. This suggests that newbies could shed clearness about their respective duties and goals specifically as populated line coverage does not maintain them in direct communication with the solid line supervisors.

Resentment From Cross Departmental Hiring: Krasnow's decision to make Lewis his follower as opposed to Bridget Coles despite the fact that it had actually been speculated that the last would certainly take Krasnow's position came as a blow to her spirits. Lewis might have been capable as well as ideal for the work yet the truth that Kransnow's departure would certainly make Coles a direct report to Lewis might have been the factor for Coles' resignation from solutions.

Concern & Task Instability: Concern and instability can be recognized as two major problems that Lewis would be dealing with specifically as the merging has now be terminated and 2 senior executives of the advertising department would certainly be leaving. The whole obligation of the department would certainly be dropping on Lewis's shoulders that would not just be in charge of brining about a cultural change yet would additionally have to prove herself in her brand-new duty.

Inappropriate Management Style of Leader: Lewis's management style as well as its conflict with the marketing division's function can likewise be viewed as an OB obstacle particularly as she has actually been utilized to managing concerns in the procedures department where workers are instructed to concentrate on procedures and obtain them right. The advertising department on the various other hand can be viewed as a group of individuals who are utilized to being supported by Krasnow who concentrated extra on outcome than processes.

Interdepartmental Differences: Interdepartmental disagreements between 3 departments, marketing, merchandizing and procedures specifically over the appropriation of the advertising and marketing mix can be recognized as an additional OB concern. Although the marketing department does not share the same vision as the various other two divisions relating to the aloocation of the advertising and marketing mix twoards promos and advertsing, the merchandizing as well as procedures divisions do not concur over the advertising and marketing mix allotment amongst each other either.

Fragmentation in Advertising Department: Disintegration in between the advertising and marketing divisions can be determined as an additional OB problem which could require additional interest. The reality that the marketing and advertising sections in the advertising and marketing department are detached is protecting against both departments from acquiring from each various other's experience and also knowledge. Integration of advertising and marketing with retailing and operations would end up being more difficult if the advertising and marketing department itself is degenerated which can be one more prospective OB concern.

Joe Smiths Closing Analysis B Analysis

Various concepts have actually been made use of to discuss the conditions to obtain further clarity regarding the situation available.

McGregor's Concept X & Y: According to Douglas McGregor's Concept X, many managers think that staffs are easy and also lazy, have little aspiration as well as withstand change. The hard version of this concept highlighted threat, limited controls, dangers as well as punishments. With time it produces low efficiency, refined sabotage as well as rivalry (Offer, 2003). Although the circumstance at Joe Smiths Closing Analysis B is not completely complying with Concept X, it can be seen that brand-new hires are finding this setting instead difficult which might eventually cause a better inclination of the management in the direction of Concept X. Based on McGregor's promoted view, which he called Theory Y, the essential job of the administration is to arrange organizational problems to make sure that people can attain their very own goals best by routing their initiatives towards business benefits. If people locate no fulfillment in their job, the management would certainly have little choice but to depend on concept X and also exterior control (Bargain, 2003). Also while evaluating Lewis's management design, theory X might have appropriated in the procedures department to some extent but the Advertising and marketing division would require reliance on Theory Y in order to get the creative thinking and also creativity from the teams.

Tuckman's Synergy Theory: As for Lewis's problem about bringing harmony between the marketing and advertising department is worried, this would originally bring about contrast as gone over by Bruce Tuckman in his 'Teamwork Concept'. (Tuckman, 1965). Based on Tuckman's concept displayed in appendix 3, during the initial stage of group advancement, individuals might not bond, as they are hectic discovering their location in the group. By combining the marketing and advertising department's job, there might be the same preliminary disconnect which might lead to the 2nd stage of 'storming' where the teams test one another. It is only during the 3rd stage or 'norming' when they would come with each other to share concepts before the group can bring about synergy in the fourth stage 'performing'.

Bridges' Shift Design: As per William Bridge's concept (appendix 4), individuals are fairly uncomfortable with adjustment, which is obvious by the circumstance at Joe Smiths Closing Analysis B The circumstance can be viewed as a regular program of life if is examined as per Bridge's concept where he describes that people undergo three stages of transition when they experience change. 'Ending, losing as well as Letting go', The Neutral Zone and 'The New Starting' (Bridges, 2004). When people exist with change, they go into phase one and so there may be emotions like despair, unpredictability, frustration, temper, worry, rejection and disorientation.The situation at the marketing division of Joe Smiths Closing Analysis B is comparable so Lewis can obtain comfortable with the idea that it is not extraordinary actions. In the second stage, there might be a need to connect the void between the new and old society so Lewis might have to face this ordeal once Krasnow leaves. There might be reduced morale and also low productivity at this stage which must not be taken as a setback. It is during this phase that Lewis will have to give guidance to the department to ensure that they can find a sense of direction. It can be seen exactly how Krasnow has currently made this shift much easier by making Lewis obtain associated with the division a year prior to his real departure. According to Bridges' Model, phase 3 will certainly bring about visibility to knowing, High power and also commitment as people will embrace the change (Bridges, 2004).

Maslow's Need hierarchy: The OB issue related to insecurity at the work environment has actually been caused to start with by the change in management and secondly by the fact that the merging will no more be initiated. Abraham Maslow in his Concept of 'Needs Hierarchy' (appendix 5) has talks about the value of 'security requires as being a lower level demand of a human for causing inspiration. As seen in the pyramid cooperated appendix 3, we can see just how 'the need to really feel safe and secure as well as out of danger' is at the 2nd degree of requirements. Before a staff member can be made to create mentally, he requires to have his 'Physiological 'and also 'Safety' requires satisfied. This indicates that unless the personnel are made to feel safe and secure about their present employment standing in Joe Smiths Closing Analysis B they may not get to 'Self-Fulfillment'. (King, 2009).

SWOT Analysis for Joe Smiths Closing Analysis B Case Study

Effects of Analysis.

The OB analysis has looked at numerous theories to comprehend just how to manage the existing circumstance at hand. The following three alternatives have actually been recommended to aid Lewis manage the organizational obstacles in the advertising department. Each of these choices has been suggested for easing the shift needed to bring the marketing department in line with the needs of the market and also for making the social change that would certainly adhere to as soon as the present leader leaves.

Assimilation of marketing and advertising features. Separating Adverting and also Production functions. Combination of Advertising And Marketing with Workflow.

Assessment of Alternatives.

Judith Shapiro who has earlier been talked to by Lewis during the earlier merger days has competence in business-to-business marketing along with firm and also retail advertising experience. When Krasnow leaves, Lewis can employ Shapiro as an EVP for advertising to deal with both advertising and marketing and advertising functions.

The advantage of this technique is that it will incorporate both functions while lowering the demand for hiring an additional source for advertising. Along with this, Lewis would be heading the marketing department and in any case her substitute would certainly be needed for the existing function that she is carrying out. The negative aspect of this option is that outside hiring might bring about resentment from interior workers that might be looking at the position of EVP after Lewis takes over Krasnow's position.

Separating Adverting and also Production: Given the affordable stress and high top quality work required from the advertising firm, it is recommended that Lewis should permit the manufacturing unit to be a different feature from the marketing system. Since the majority of marketing companies had these 2 functions as separate devices, it makes more sense to adhere to the standard.

Combination of Marketing with Procedures: Given that Lewis is currently taking care of the advertising as well as operations divisions concurrently; it makes sense to incorporate the 2 functions since she has been efficiently taking treatment of both ends. The reality that Lewis has to adapt her administration style for the advertising and marketing department recommends that these 2 departments would certainly be culturally varied.


An analysis of the 3 alternatives shows that integration of marketing as well as operations would not be a practical step because of the large distinctions in between both divisions despite the fact that presently Lewis is taking care of both. While splitting up of the manufacturing feature may have been a positive relocation for the advertising and marketing division, the truth that it would certainly suggest putting a third feature under Lewis's wing suggests this should be prevented. The integration of the advertising division is the most effective alternative in terms of getting the optimum arise from the division. An activity plan for this option is discussed below.

Action Strategy.

Lewis will take control of the function of EVP Marketing after Krasnow leaves.

Marketing and advertising functions would certainly be combined.

Judith Shapiro will certainly be employed to take Lewis's place as SVP of marketing and advertising.

Production function will stay part of advertising under marketing function.

Lewis will certainly separate herself from operations.

An autonomous leadership design with worker empowerment will be made use of in marketing division.

Open up door policy as well as focus on cross departmental interaction will be focused on removing disharmony.

Backup plan.

If the combination does not exercise as intended, a backup plan would certainly comply with which would separate the production feature from the advertising feature to lower the load on the SVP of advertising and marketing. In case Judith Shapiro does not obtain employed, Lewis will be heading the marketing department without an SVP. Because case the manufacturing function will absolutely be divided by positioning it under an SVP production.