Johannes Van Den Bosch Sends An Email Case Study Solution


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Johannes Van Den Bosch Sends An Email Case Study Solution

Background and Facts

Johannes Van Den Bosch Sends An Email a workplace products store for tiny as well as average sized organisations has actually lately been involved in preparing for a merging with its competitor Home Deport, which has impacted effectiveness levels in departmentswith the elderly supervisor involved in legal problems presented by the federal Profession Payment. With the Advertising Head putting forward the information of his separation from the company in one year, Jeannie Lewis, the existing head of procedures has actually been asked to take the function in the near future. With difficulties in the form of a prospective social adjustment and also low worker morale, the company needs a complete reengineering effort at the advertising division.

Problem Statement

The potential social modification at the advertising department of Johannes Van Den Bosch Sends An Email is enhancing uncertainty in the working environment bring about different difficulties for the Jeannie Lewis who would be replacing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a major role in influencing critical choices given that Stapes Inc. needed to abandon its plans of combining with Office Deport after the Federal Profession Commission's intervention in the process. Provided the reality that the store has a global presence with branches in UK, UNITED STATES, Canada and Germany, political factors in each of these nations might be able to affect efficiency or calculated goals. Federal Trade Compensation's antitrust match versus the merger occupied beneficial time of the company's elderly administration suggesting that 'political' factors can have severe implications for an international business.

Economic Factors: Financial factors such as the appearance of small companies in the global scenario suggest that Johannes Van Den Bosch Sends An Email is prospering in a setting where there is possible growth of businesses. In addition to this, truth that shop consumers are primarily searching for office supplies for office suggests that the marketplace has a rising trend of entrepreneurs and also online companies.

Social factors: Social trends in the economic situation show that consumers are trying to find convenience in addition to attractive rates. Marketing research shows how the client for Johannes Van Den Bosch Sends An Email does not have understanding concerning finding services which can supply a mix of comfort as well as inexpensive.

Technical factors: Modern technology plays an essential function in Johannes Van Den Bosch Sends An Email's service method specifically as the company is piloting Modern technology facilities which would certainly supply modern technology sales as well as support in the kind of memory upgrades, peripheral installments. (Recap of BUG in appendix 2).

OB Issues as well as Effects.

Numerous underlying Business Behavior issues can be seen in Johannes Van Den Bosch Sends An Email's case as highlighted in this section.

Concerns concerning cultural modification: There is apprehension about a social change that would certainly occur when Todd Krasnow leaves from his setting as the Executive Vice Head Of State of Marketing with a lot of the employee already showing discontent over this possible step. This anticipated change has developed stress in the workplace which has been coupled with the previous stress and anxiety of preparing the company for a prospective merging with Home Deport.

Stressful Task Setting for Newcomers: There is scarcity of personnel that can match the difficult atmosphere of a busy organization. Not just does this lead to difficulty in discovering the best individuals, it puts stress and anxiety on new hires as can not withstand the rate as well as stress that the organization anticipates them to bear.

Dual Coverage Lines: Newcomers discover this business society difficult as well as challenging to deal with particularly as dotted line partnerships are meant to be weaker in general as well as unbiased setting and also efficiency analysis is still done by the solid line manager. This means that newbies could shed clarity about their particular duties as well as goals especially as dotted line coverage does not maintain them in straight communication with the solid line supervisors.

Resentment From Cross Departmental Hiring: Krasnow's decision to make Lewis his follower as opposed to Bridget Coles even though it had been speculated that the latter would take Krasnow's placement came as an impact to her spirits. Lewis may have been qualified and ideal for the work yet the fact that Kransnow's departure would certainly make Coles a direct record to Lewis might have been the reason for Coles' resignation from solutions.

Worry & Task Insecurity: Fear as well as insecurity can be determined as 2 significant problems that Lewis would be dealing with especially as the merger has actually currently be terminated and 2 elderly executives of the marketing division would be leaving. The entire responsibility of the department would be dropping on Lewis's shoulders who would not just be in charge of brining regarding a cultural modification but would additionally need to verify herself in her brand-new role.

Inappropriate Management Design of Leader: Lewis's administration design and also its conflict with the advertising and marketing department's function can likewise be seen as an OB challenge especially as she has been utilized to taking care of problems in the operations division where personnel are instructed to focus on processes as well as get them. The marketing division on the other hand can be viewed as a group of individuals that are utilized to being nurtured by Krasnow that focused extra on outcome than procedures.

Interdepartmental Disputes: Interdepartmental differences between 3 divisions, advertising and marketing, merchandizing and also operations specifically over the allocation of the advertising and marketing mix can be identified as another OB issue. The advertising department does not share the same vision as the various other two divisions pertaining to the aloocation of the advertising and marketing mix twoards promotions and advertsing, the merchandizing and procedures departments do not agree over the marketing mix appropriation among one an additional either.

Disintegration in Advertising Division: Disintegration in between the advertising and marketing departments can be identified as another OB issue which could require more attention. The fact that the marketing and advertising areas in the advertising department are separated is avoiding both departments from acquiring from each other's experience and also competence. Assimilation of advertising and marketing with retailing as well as operations would certainly end up being harder if the advertising division itself is broken down which can be one more potential OB issue.

Johannes Van Den Bosch Sends An Email Analysis

Different theories have actually been utilized to clarify the circumstances to obtain further clarity about the situation at hand.

McGregor's Theory X & Y: According to Douglas McGregor's Concept X, most supervisors believe that staffs are passive as well as careless, have little aspiration and also resist adjustment. The scenario at Johannes Van Den Bosch Sends An Email is not completely following Theory X, it can be seen that new hires are locating this setting instead stressful which might ultimately lead to a higher inclination of the monitoring in the direction of Concept X. Also while examining Lewis's administration design, theory X may have been appropriate in the procedures division to some extent yet the Advertising and marketing division would require reliance on Concept Y in order to obtain the creativity as well as originality from the groups.

Tuckman's Synergy Theory: As far as Lewis's worry regarding bringing harmony between the advertising and also marketing division is worried, this would at first lead to contrast as talked about by Bruce Tuckman in his 'Teamwork Concept'. By combining the advertising as well as advertising division's work, there may be the exact same initial detach which could lead to the second phase of 'storming' where the groups challenge one another.

Bridges' Change Model: According To William Bridge's concept (appendix 4), individuals are rather uncomfortable with adjustment, which is apparent by the situation at Johannes Van Den Bosch Sends An Email The circumstance can be seen as a typical course of life if is examined as per Bridge's theory where he describes that individuals go through three stages of transition when they experience modification. 'Ending, losing and Letting go', The Neutral Area and also 'The New Beginning' (Bridges, 2004). When people exist with modification, they go into stage one and so there may be emotions like unhappiness, unpredictability, irritation, rage, worry, rejection and disorientation.The situation at the marketing department of Johannes Van Den Bosch Sends An Email is comparable so Lewis can obtain comfy with the suggestion that it is not remarkable habits. In the second phase, there might be a demand to link the gap between the brand-new and old culture so Lewis might need to face this experience once Krasnow leaves. There may be low spirits and low productivity at this phase which need to not be taken as a problem. It is throughout this phase that Lewis will need to provide advice to the division to ensure that they can discover an orientation. It can be seen just how Krasnow has actually already made this change easier by making Lewis obtain associated with the division a year before his real departure. As per Bridges' Version, stage three will cause visibility to discovering, High energy and commitment as people will certainly welcome the adjustment (Bridges, 2004).

Maslow's Demand pecking order: The OB problem pertaining to instability at the office has been set off first of all by the modification in management as well as secondly by the reality that the merger will certainly no more be launched. Abraham Maslow in his Concept of 'Demands Power structure' (appendix 5) has reviews the significance of 'security needs as being a reduced level requirement of a human for causing motivation. As seen in the pyramid cooperated appendix 3, we can see exactly how 'the requirement to feel safe as well as out of danger' goes to the 2nd degree of demands. Before an employee can be made to develop emotionally, he requires to have his 'Physical 'and 'Security' requires satisfied. This shows that unless the personnel are made to really feel protected about their existing employment standing in Johannes Van Den Bosch Sends An Email they may not reach 'Self-Fulfillment'. (King, 2009).

SWOT Analysis for Johannes Van Den Bosch Sends An Email Case Study

Ramification of Analysis.

The OB analysis has actually looked at numerous concepts to comprehend exactly how to deal with the existing situation available. The following three options have been suggested to assist Lewis handle the business obstacles in the marketing department. Each of these options has actually been proposed for relieving the transition required to bring the marketing division according to the needs of the marketplace and for making the social change that would certainly follow as soon as the existing leader leaves.

Integration of marketing and advertising functions. Dividing Adverting and also Manufacturing functions. Combination of Marketing with Workflow.

Evaluation of Alternatives.

Judith Shapiro who has earlier been talked to by Lewis throughout the earlier merger days has know-how in business-to-business advertising along with company as well as retail advertising experience. When Krasnow leaves, Lewis can employ Shapiro as an EVP for advertising and marketing to manage both advertising as well as advertising and marketing functions.

The benefit of this approach is that it will certainly integrate the two features while minimizing the demand for hiring an added resource for advertising. Along with this, Lewis would be heading the marketing division and in any case her substitute would certainly be required for the current duty that she is carrying out. The disadvantage of this alternative is that outside hiring may produce bitterness from interior employees who may be eying the position of EVP after Lewis takes over Krasnow's placement.

Dividing Adverting and Manufacturing: Offered the affordable stress and premium quality work called for from the advertising agency, it is advised that Lewis must allow the production device to be a separate feature from the marketing system. Since a lot of advertising agencies had these 2 features as different units, it makes more sense to follow the norm. In addition to this, both functions might have the ability to concentrate on their core triggers more efficiently. The negative aspect of this strategy would certainly be that extra costs would have to be birthed for setting up separate manufacturing features. In addition to this, a production head might have to be employed which can raise expenses for the organization.

Combination of Advertising And Marketing with Workflows: Given that Lewis is already taking care of the advertising as well as operations departments all at once; it makes sense to incorporate the two functions since she has been effectively taking treatment of both ends. The reality that Lewis has to adapt her monitoring design for the marketing division suggests that these two departments would be culturally diverse.


An evaluation of the three choices shows that integration of advertising and also operations would certainly not be a viable relocation due to the substantial differences in between the two departments despite the fact that currently Lewis is managing both. While separation of the manufacturing feature might have been a positive step for the advertising department, the reality that it would certainly imply positioning a 3rd feature under Lewis's wing implies this need to be avoided. The combination of the marketing department is the most effective option in terms of obtaining the ideal results from the division. An action plan for this alternative is gone over listed below.

Action Strategy.

Lewis will certainly take control of the function of EVP Advertising and marketing after Krasnow leaves.

Advertising and Marketing functions would be merged.

Judith Shapiro will certainly be hired to take Lewis's location as SVP of advertising and marketing.

Manufacturing function will certainly stay component of marketing under advertising and marketing function.

Lewis will separate herself from operations.

A democratic leadership style with employee empowerment will be used in advertising department.

Open up door plan and also emphasis on cross departmental communication will certainly be focused on getting rid of disharmony.

Backup strategy.

If the combination does not exercise as planned, a contingency plan would comply with which would certainly separate the production feature from the advertising and marketing feature to decrease the tons on the SVP of advertising and marketing. In case Judith Shapiro does not obtain worked with, Lewis will certainly be heading the marketing division without an SVP. In that case the production feature will certainly be divided by positioning it under an SVP manufacturing.