Lending Club Case Study Solution


Home >> Harvard >> Lending Club >>

Lending Club Case Study Solution

Background and Facts

Lending Club an office products retailer for little as well as medium sized companies has actually lately been involved in planning for a merger with its rival Home Deport, which has influenced effectiveness levels in departmentswith the senior manager involved in lawful complications put forth by the federal Trade Payment. With the Advertising Head advancing the information of his departure from the business in one year, Jeannie Lewis, the existing head of operations has actually been asked to take the role in the near future. With difficulties in the type of a possible social modification as well as low employee spirits, the company requires a full reengineering effort at the marketing department.

Issue Declaration
Porter's 5 Forces Analysis
The possible social change at the marketing department of Lending Club is boosting unpredictability in the working environment resulting in numerous difficulties for the Jeannie Lewis that would certainly be changing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a major duty in impacting critical choices given that Stapes Inc. had to desert its plans of merging with Workplace Deport after the Federal Profession Commission's intervention in the process. Given the reality that the store has an international visibility with branches in UK, USA, Canada and Germany, political consider each of these nations might have the ability to affect efficiency or calculated objectives. Federal Trade Payment's antitrust match versus the merging took up useful time of the organization's elderly administration recommending that 'political' factors can have severe effects for a global company.

Economic Factors: Financial factors such as the appearance of small companies in the international scenario recommend that Lending Club is flourishing in an atmosphere where there is possible development of organisations. In addition to this, truth that store customers are mostly trying to find office materials for office recommends that the market has an increasing fad of business owners and also online organisations.

Social factors: Social fads in the economic climate reveal that consumers are seeking comfort as well as eye-catching costs. Market research shows how the customer for Lending Club does not have understanding about finding solutions which can use a mix of benefit as well as low costs.

Technical factors: Technology plays an essential duty in Lending Club's company method specifically as the organization is piloting Modern technology centers which would certainly supply innovation sales and also support in the type of memory upgrades, peripheral installations. (Summary of PARASITE in appendix 2).

OB Issues and Manifestations.

Numerous underlying Business Behavior problems can be seen in Lending Club's case as highlighted in this section.

Concerns concerning cultural adjustment: There is apprehension concerning a social adjustment that would happen when Todd Krasnow leaves from his position as the Executive Vice Head Of State of Advertising And Marketing with most of the team member already revealing discontent over this prospective step. This predicted change has developed stress in the office which has actually been combined with the previous stress and anxiety of preparing the company for a prospective merger with Residence Deport.
Pest Analysis
Difficult Work Setting for Newcomers: There is lack of workers that can match the demanding setting of a fast-paced company. Not just does this lead to trouble in discovering the right individuals, it puts tension on new hires as can not endure the speed and pressure that the company expects them to birth.

Double Reporting Lines: Novices find this business culture cumbersome and also tough to cope with specifically as dotted line partnerships are suggested to be weaker generally as well as objective setup and performance examination is still done by the strong line supervisor. This means that beginners can lose clearness regarding their particular roles and also goals specifically as dotted line coverage does not maintain them in straight interaction with the strong line managers.

Bitterness From Cross Departmental Hiring: Krasnow's decision to make Lewis his successor rather than Bridget Coles despite the fact that it had actually been hypothesized that the latter would certainly take Krasnow's placement came as an impact to her morale. Lewis might have been capable and appropriate for the task however the truth that Kransnow's departure would make Coles a direct report to Lewis might have been the factor for Coles' resignation from services.

Concern & Task Instability: Fear and insecurity can be identified as 2 significant concerns that Lewis would certainly be taking care of especially as the merging has actually currently be terminated and also two elderly execs of the advertising department would certainly be leaving. The whole obligation of the division would certainly be falling on Lewis's shoulders that would not simply be in charge of brining about a social adjustment but would likewise have to verify herself in her new function.

Incompatible Management Style of Leader: Lewis's monitoring style and its incompatibility with the advertising and marketing division's role can also be seen as an OB challenge specifically as she has been made use of to managing problems in the procedures division where workers are educated to concentrate on processes and obtain them right. The marketing division on the various other hand can be viewed as a team of people that are made use of to being nurtured by Krasnow that concentrated much more on output than processes.

Interdepartmental Differences: Interdepartmental disputes in between 3 divisions, advertising, merchandizing and operations respectively over the allocation of the marketing mix can be determined as another OB problem. The advertising and marketing department does not share the exact same vision as the other two departments regarding the aloocation of the advertising and marketing mix twoards promotions and also advertsing, the merchandizing and procedures divisions do not concur over the advertising and marketing mix appropriation among one an additional either.

Disintegration in Advertising And Marketing Division: Disintegration between the advertising and marketing divisions can be identified as one more OB issue which could require more attention. The fact that the advertising and marketing sections in the marketing division are disconnected is preventing both departments from acquiring from each other's experience as well as know-how. Integration of marketing with merchandising and also operations would certainly end up being more difficult if the advertising and marketing department itself is broken down which can be an additional potential OB problem.

Lending Club Analysis

Numerous concepts have been made use of to discuss the circumstances to get more clearness about the circumstance handy.
Swot Analysis
McGregor's Theory X & Y: According to Douglas McGregor's Theory X, most supervisors think that staffs are passive and also careless, have little aspiration and resist modification. The hard version of this theory highlighted coercion, limited controls, threats as well as punishments. In time it generates reduced efficiency, refined sabotage as well as rivalry (Bargain, 2003). Although the circumstance at Lending Club is not completely adhering to Theory X, it can be seen that new hires are finding this environment rather difficult which may eventually bring about a better inclination of the administration towards Concept X. According to McGregor's supported sight, which he called Theory Y, the crucial job of the monitoring is to set up business conditions so that people can achieve their very own goals best by routing their initiatives in the direction of organizational incentives. If individuals find no satisfaction in their job, the administration would certainly have little choice yet to count on concept X and exterior control (Offer, 2003). Even while evaluating Lewis's administration style, theory X may have been suitable in the operations division to some extent however the Advertising department would call for dependence on Theory Y in order to get the creativity as well as originality from the teams.

Tuckman's Teamwork Theory: As far as Lewis's worry about bringing harmony in between the advertising and marketing and also advertising and marketing department is concerned, this would originally lead to contrast as talked about by Bruce Tuckman in his 'Team effort Concept'. By combining the advertising and marketing department's work, there may be the same initial separate which might lead to the second phase of 'storming' where the teams challenge one an additional.

Bridges' Transition Version: As per William Bridge's concept (appendix 4), individuals are fairly uncomfortable with adjustment, which is apparent by the situation at Lending Club The circumstance can be seen as a normal course of life if is examined as per Bridge's theory where he explains that individuals go through 3 phases of shift when they experience modification. 'End, shedding and also Releasing', The Neutral Zone and also 'The New Beginning' (Bridges, 2004). When individuals are presented with adjustment, they get in phase one and so there may be emotions like sadness, unpredictability, irritation, rage, fear, denial and disorientation.The circumstance at the advertising and marketing division of Lending Club is similar so Lewis can obtain comfy with the suggestion that it is not phenomenal behavior. In the 2nd phase, there might be a demand to connect the space in between the brand-new and old culture so Lewis may have to face this ordeal as soon as Krasnow leaves. There might be reduced morale and also low performance at this stage which should not be taken as a setback. It is throughout this stage that Lewis will certainly need to give assistance to the division so that they can discover a sense of direction. It can be seen exactly how Krasnow has actually currently made this transition simpler by making Lewis get associated with the department a year before his actual separation. Based on Bridges' Model, stage 3 will certainly bring about openness to learning, High energy and dedication as individuals will embrace the modification (Bridges, 2004).
Vrio Analysis
Abraham Maslow in his Theory of 'Requirements Power structure' (appendix 5) has goes over the importance of 'safety needs as being a reduced level demand of a human for causing inspiration. As seen in the pyramid shared in appendix 3, we can see just how 'the demand to really feel protected and out of threat' is at the 2nd degree of demands. Prior to a staff member can be made to create emotionally, he requires to have his 'Physical 'and also 'Safety' requires fulfilled.

SWOT Analysis for Lending Club Case Study

Effects of Analysis.

The OB analysis has taken a look at different theories to understand exactly how to manage the existing scenario at hand. The adhering to 3 alternatives have actually been recommended to assist Lewis handle the business challenges in the marketing division. Each of these alternatives has actually been proposed for relieving the change required to bring the advertising department in accordance with the requirements of the marketplace as well as for making the social change that would certainly follow when the current leader leaves.

Combination of advertising and marketing features. Dividing Adverting and also Manufacturing features. Assimilation of Advertising And Marketing with Operations.

Examination of Alternatives.

Assimilation of Advertising And Marketing & Marketing Functions: The in-house marketing firm of Lending Club is already strength for the organization in terms of conserving up on overheads connected to advertising and marketing as well as promo. Given that no brand-new recruitment has been done after Bridget Cole's separation with the reporting line being directly assigned to Krasnow for the marketing function, this is a desirable possibility for integrating the marketing and advertising functions. Judith Shapiro who has earlier been talked to by Lewis throughout the earlier merger days has proficiency in business-to-business advertising together with company and retail marketing experience. Once Krasnow leaves, Lewis can hire Shapiro as an EVP for marketing to manage both advertising and marketing functions.

The advantage of this technique is that it will certainly integrate the two functions while lowering the need for hiring an additional source for marketing. Lewis would be heading the advertising department and also in any case her substitute would be required for the present duty that she is executing. The disadvantage of this option is that outside hiring may cause resentment from inner personnel that may be eying the position of EVP after Lewis takes over Krasnow's position.

Separating Adverting and Manufacturing: Given the competitive stress as well as high top quality work needed from the marketing agency, it is recommended that Lewis should enable the production system to be a separate feature from the advertising and marketing system. Considering that most advertising firms had these 2 features as separate devices, it makes even more sense to comply with the norm.

Assimilation of Advertising with Workflows: Considering that Lewis is currently looking after the advertising and marketing and also procedures departments all at once; it makes good sense to incorporate both functions given that she has actually been successfully dealing with both ends. The fact that both divisions already have significant differences over appropriation of sources suggests that this combination might be able to produce harmony especially as Lewis would be heading both ends.However there are numerous downsides of this relocation especially as it would certainly place too much burden over Lewis's shoulders. The truth that Lewis has to adjust her monitoring design for the marketing department recommends that these two divisions would certainly be culturally diverse. Lewis may not be able to apply one type of management design to both departments which might result in ineffectiveness in either one of the two features.


An analysis of the 3 alternatives shows that combination of advertising and marketing and procedures would not be a viable step as a result of the huge differences between the two departments despite the fact that currently Lewis is taking care of both. While separation of the manufacturing feature may have been a desirable action for the advertising and marketing division, the reality that it would suggest positioning a 3rd feature under Lewis's wing implies this need to be avoided also. The integration of the marketing department is the best alternative in terms of getting the ideal results from the department. An action plan for this option is reviewed below.

Action Strategy.
Lewis will take over the function of EVP Advertising and marketing after Krasnow leaves.

Marketing and advertising features would certainly be combined.

Judith Shapiro will be worked with to take Lewis's area as SVP of advertising and marketing.

Production function will certainly stay component of advertising under advertising and marketing feature.

Lewis will certainly divide herself from operations.

An autonomous leadership style with employee empowerment will be utilized in advertising department.

Open up door plan and also emphasis on cross departmental interaction will be aimed at removing dissonance.

Contingency strategy.

If the assimilation does not exercise as planned, a backup plan would comply with which would divide the manufacturing function from the advertising function to lower the tons on the SVP of marketing and advertising. In case Judith Shapiro does not obtain employed, Lewis will be heading the marketing department without an SVP. In that case the production function will absolutely be separated by placing it under an SVP manufacturing.