London Water B Case Study Analysis


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Background and Facts

London Water B a workplace materials retailer for tiny and also average sized services has actually lately been involved in planning for a merging with its rival House Deport, which has actually impacted effectiveness levels in departmentswith the senior manager involved in legal difficulties put forth by the government Profession Payment. With the Advertising and marketing Head advancing the news of his separation from the firm in one year, Jeannie Lewis, the current head of procedures has actually been asked to take the role in the future. With challenges in the type of a prospective social modification and also low worker morale, the company needs a full reengineering initiative at the marketing department.

Trouble Declaration
Porter's 5 Forces Analysis
The prospective social modification at the marketing department of London Water B is increasing unpredictability in the working environment bring about various difficulties for the Jeannie Lewis that would be changing the head of the department in one year. nalysis

PEST analysis

Political Factors: Political factors play a major duty in impacting tactical choices because Stapes Inc. needed to desert its plans of combining with Workplace Deport after the Federal Trade Payment's treatment in the process. Provided the fact that the store has a global visibility with branches in UK, USA, Canada and also Germany, political consider each of these countries might have the ability to impact performance or calculated objectives. Federal Profession Commission's antitrust suit versus the merging used up beneficial time of the company's senior management recommending that 'political' factors can have severe effects for an international company.

Economic Factors: Economic factors such as the appearance of local business in the global circumstance suggest that London Water B is flourishing in an atmosphere where there is possible development of organisations. Truth that store customers are mostly looking for office products for home workplaces recommends that the market has an increasing fad of business owners and home based companies.

Social factors: Social trends in the economy reveal that clients are seeking ease as well as eye-catching prices. Market research demonstrates how the customer for London Water B lacks recognition regarding discovering services which can use a mix of comfort and affordable.

Technical factors: Innovation plays a crucial role in London Water B's company approach especially as the company is piloting Modern technology facilities which would certainly use technology sales and also assistance in the kind of memory upgrades, peripheral installments. (Recap of BUG in appendix 2).

OB Issues and Effects.

Several underlying Organizational Habits concerns can be seen in London Water B's case as highlighted in this section.

Worries about cultural change: There is worry regarding a social adjustment that would happen when Todd Krasnow leaves from his position as the Exec Vice President of Marketing with the majority of the staff members currently showing unhappiness over this possible move. This expected modification has produced tension in the work environment which has actually been coupled with the previous stress and anxiety of preparing the company for a possible merger with House Deport.
Pest Analysis
Difficult Work Setting for Newcomers: There is scarcity of personnel that can match the difficult atmosphere of a hectic organization. Not just does this bring about problem in locating the ideal people, it places stress and anxiety on new hires as can not endure the rate and stress that the organization anticipates them to birth.

Twin Coverage Lines: Novices discover this business society troublesome and challenging to manage especially as dotted line relationships are implied to be weaker in general and unbiased setup and efficiency assessment is still done by the strong line supervisor. This implies that newbies could lose clarity regarding their particular duties and also objectives especially as dotted line coverage does not keep them in direct interaction with the strong line supervisors.

Resentment From Cross Departmental Hiring: Krasnow's decision to make Lewis his follower instead of Bridget Coles although it had actually been guessed that the latter would certainly take Krasnow's position came as an impact to her spirits. Lewis might have been capable and proper for the task but the reality that Kransnow's departure would make Coles a straight record to Lewis might have been the factor for Coles' resignation from solutions.

Anxiety & Work Insecurity: Anxiety and also instability can be identified as 2 significant worries that Lewis would be managing especially as the merger has actually now be cancelled and also two senior execs of the marketing department would certainly be leaving. The entire responsibility of the division would be falling on Lewis's shoulders who would not just supervise of brining about a cultural change yet would certainly also need to prove herself in her new function.

Inappropriate Management Design of Leader: Lewis's administration style as well as its conflict with the advertising and marketing division's function can also be seen as an OB difficulty particularly as she has actually been made use of to managing concerns in the procedures department where workers are taught to focus on processes and get them. The marketing department on the various other hand can be seen as a group of people that are used to being nurtured by Krasnow who concentrated extra on output than processes.

Interdepartmental Disputes: Interdepartmental disputes between 3 divisions, advertising, merchandizing as well as procedures respectively over the appropriation of the advertising and marketing mix can be determined as an additional OB problem. Although the advertising and marketing division does not share the exact same vision as the various other two departments regarding the aloocation of the marketing mix twoards promotions and advertsing, the merchandizing as well as procedures divisions do not agree over the advertising mix allowance among one another either.

Disintegration in Marketing Division: Disintegration in between the marketing and advertising divisions can be determined as one more OB concern which might need further interest. The truth that the marketing and advertising sections in the marketing department are separated is avoiding both divisions from gaining from each other's experience as well as know-how. Assimilation of advertising and marketing with retailing and also procedures would come to be harder if the marketing department itself is broken down which can be one more potential OB issue.

London Water B Analysis

Different theories have actually been utilized to clarify the circumstances to get further clarity about the circumstance handy.
Swot Analysis
McGregor's Concept X & Y: According to Douglas McGregor's Theory X, a lot of managers believe that staffs are passive as well as careless, have little ambition and also resist change. The hard version of this concept emphasized coercion, tight controls, dangers and also punishments. In time it generates low productivity, subtle sabotage as well as competition (Bargain, 2003). Although the situation at London Water B is not totally following Concept X, it can be seen that new hires are locating this setting rather stressful which might ultimately result in a greater disposition of the monitoring in the direction of Theory X. According to McGregor's advocated view, which he called Theory Y, the essential job of the management is to prepare organizational conditions to make sure that individuals can achieve their very own objectives best by guiding their initiatives towards organizational incentives. If individuals find no satisfaction in their work, the monitoring would certainly have little choice but to rely on theory X and also exterior control (Offer, 2003). Also while examining Lewis's monitoring style, theory X may have appropriated in the procedures department to some extent but the Advertising and marketing division would require dependence on Theory Y to get the creative thinking and creativity from the groups.

Tuckman's Synergy Concept: As far as Lewis's issue regarding bringing consistency between the marketing and advertising division is worried, this would at first lead to conflict as reviewed by Bruce Tuckman in his 'Synergy Concept'. (Tuckman, 1965). According to Tuckman's theory received appendix 3, during the first phase of team advancement, people may not bond, as they are hectic discovering their place in the group. By incorporating the advertising and marketing division's job, there may be the same initial detach which can result in the 2nd phase of 'storming' where the teams test one another. Nevertheless, it is just throughout the third phase or 'norming' when they would certainly collaborate to share ideas prior to the group can produce harmony in the fourth stage 'performing'.

Bridges' Shift Design: Based On William Bridge's concept (appendix 4), individuals are rather awkward with change, which is evident by the scenario at London Water B The circumstance can be viewed as a normal training course of life if is researched as per Bridge's concept where he describes that people experience 3 stages of change when they experience modification. 'Closing, shedding and Releasing', The Neutral Zone as well as 'The New Starting' (Bridges, 2004). When individuals are presented with modification, they go into phase one and so there might be emotions like sadness, uncertainty, frustration, rage, concern, rejection as well as disorientation.The situation at the marketing department of London Water B is comparable so Lewis can get comfy with the idea that it is not extraordinary actions. In the 2nd stage, there may be a demand to link the gap in between the new and also old society so Lewis may need to face this experience as soon as Krasnow leaves. There might be low spirits as well as low performance at this phase which ought to not be taken as an obstacle. It is throughout this stage that Lewis will certainly need to provide support to the department so that they can locate an orientation. It can be seen just how Krasnow has actually already made this transition easier by making Lewis get associated with the department a year prior to his real separation. According to Bridges' Version, phase 3 will bring about openness to learning, High power as well as dedication as people will welcome the modification (Bridges, 2004).
Vrio Analysis
Abraham Maslow in his Concept of 'Requirements Power structure' (appendix 5) has discusses the importance of 'security requires as being a reduced degree need of a human for activating motivation. As seen in the pyramid shared in appendix 3, we can see just how 'the need to really feel safe and out of threat' is at the second degree of needs. Prior to a worker can be made to create psychologically, he needs to have his 'Physical 'and also 'Safety and security' needs satisfied.

SWOT Analysis for London Water B Case Study

Effects of Analysis.

The OB analysis has actually checked out various concepts to understand just how to handle the current scenario handy. The complying with three choices have been proposed to aid Lewis handle the business obstacles in the advertising division. Each of these choices has actually been recommended for reducing the shift needed to bring the advertising division in line with the demands of the marketplace and for making the cultural change that would certainly adhere to once the current leader leaves.

Assimilation of marketing and advertising features. Dividing Adverting and also Production functions. Integration of Marketing with Workflow.

Assessment of Alternatives.

Combination of Advertising & Advertising Functions: The internal advertising and marketing agency of London Water B is already strength for the company in terms of saving up on expenses related to advertising and promotion. Since no brand-new recruitment has actually been done after Bridget Cole's departure with the reporting line being directly designated to Krasnow for the marketing feature, this is a favorable opportunity for incorporating the advertising and marketing features. Judith Shapiro that has actually earlier been interviewed by Lewis throughout the earlier merger days has competence in business-to-business advertising along with firm and retail advertising and marketing experience. As soon as Krasnow leaves, Lewis can employ Shapiro as an EVP for advertising and marketing to manage both advertising and marketing functions.

The advantage of this strategy is that it will incorporate the two functions while lowering the requirement for hiring an extra resource for marketing. Lewis would certainly be heading the marketing division and also in any kind of case her replacement would be required for the present duty that she is executing. The negative aspect of this option is that external hiring might cause resentment from inner employees who may be eying the position of EVP after Lewis takes control of Krasnow's placement.

Separating Adverting as well as Manufacturing: Given the affordable pressures and also high quality work needed from the marketing company, it is advised that Lewis needs to allow the manufacturing unit to be a different function from the marketing device. Considering that many advertising and marketing firms had these two functions as separate systems, it makes more sense to comply with the standard.

Integration of Marketing with Operations: Considering that Lewis is currently taking care of the advertising and also operations divisions at the same time; it makes good sense to integrate both functions considering that she has been effectively taking care of both ends. The truth that the two divisions currently have major differences over appropriation of resources recommends that this integration may have the ability to produce harmony specifically as Lewis would certainly be heading both ends.However there are different disadvantages of this step particularly as it would place way too much burden over Lewis's shoulders. The reality that Lewis has to adapt her administration design for the advertising department suggests that these two divisions would be culturally diverse. In addition to this, Lewis may not have the ability to apply one sort of management style to both departments which can lead to inadequacy in either among both features.


An evaluation of the three alternatives suggests that integration of advertising and marketing and operations would not be a practical move due to the large distinctions in between the two departments despite the fact that currently Lewis is managing both. While splitting up of the production feature may have been a positive step for the marketing division, the reality that it would certainly mean positioning a third feature under Lewis's wing suggests this need to be prevented also. The combination of the advertising and marketing department is the most effective alternative in terms of obtaining the ideal arise from the department. An activity prepare for this option is discussed below.

Action Plan.
Lewis will certainly take control of the duty of EVP Advertising and marketing after Krasnow leaves.

Advertising and Marketing features would certainly be merged.

Judith Shapiro will certainly be hired to take Lewis's place as SVP of marketing and advertising.

Production function will continue to be part of advertising under marketing function.

Lewis will divide herself from operations.

A democratic management style with worker empowerment will certainly be made use of in advertising department.

Open door policy and also emphasis on cross department communication will be focused on eliminating dissonance.

Backup strategy.

If the combination does not exercise as intended, a contingency strategy would adhere to which would separate the manufacturing feature from the advertising and marketing feature to lower the load on the SVP of marketing and advertising. In case Judith Shapiro does not get hired, Lewis will be heading the advertising and marketing department without an SVP. Because case the manufacturing feature will certainly be divided by positioning it under an SVP production.