Microsoft Corp Case Study Help


Home >> Harvard >> Microsoft Corp >>

Microsoft Corp Case Study Analysis

Background and Facts

Microsoft Corp an office supplies store for small as well as moderate sized services has actually lately been associated with preparing for a merger with its rival Home Deport, which has actually influenced efficiency levels in departmentswith the elderly manager associated with legal problems presented by the government Trade Commission. With the Marketing Head advancing the news of his departure from the firm in one year, Jeannie Lewis, the existing head of operations has actually been asked to take the duty in the near future. With obstacles in the type of a prospective social change as well as reduced employee spirits, the organization requires a complete reengineering initiative at the advertising department.

Issue Declaration
Porter's 5 Forces Analysis
The potential cultural change at the advertising and marketing department of Microsoft Corp is enhancing unpredictability in the workplace causing different difficulties for the Jeannie Lewis that would be replacing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a significant role in affecting tactical choices because Stapes Inc. needed to abandon its strategies of merging with Workplace Deport after the Federal Profession Payment's treatment at the same time. Given the reality that the store has a worldwide existence with branches in UK, UNITED STATES, Canada as well as Germany, political factors in each of these nations may be able to impact performance or calculated objectives. Federal Trade Compensation's antitrust suit versus the merging used up important time of the organization's elderly management recommending that 'political' factors can have severe implications for a worldwide organisation.

Economic Factors: Financial factors such as the emergence of small businesses in the international situation suggest that Microsoft Corp is prospering in a setting where there is potential growth of organisations. Reality that store customers are mostly looking for workplace supplies for home workplaces recommends that the market has an increasing fad of business owners and also residence based companies.

Social factors: Social patterns in the economy reveal that customers are trying to find comfort along with appealing rates. Market research demonstrates how the consumer for Microsoft Corp does not have understanding regarding discovering services which can offer a mix of ease as well as affordable.

Technical factors: Modern technology plays a crucial function in Microsoft Corp's company technique specifically as the company is piloting Modern technology centers which would offer technology sales as well as support in the form of memory upgrades, outer setups. (Summary of PEST in appendix 2).

OB Issues and Manifestations.

A number of underlying Business Actions issues can be seen in Microsoft Corp's case as highlighted in this section.

Worries about social adjustment: There is apprehension regarding a social modification that would certainly occur as soon as Todd Krasnow leaves from his setting as the Executive Vice Head Of State of Marketing with a lot of the staff members already showing discontent over this possible move. This predicted change has produced tension in the workplace which has been coupled with the previous stress and anxiety of preparing the firm for a prospective merger with Home Deport.
Pest Analysis
Demanding Job Atmosphere for Newcomers: There is shortage of workers that can match the difficult setting of a fast-paced company. Not just does this cause problem in finding the appropriate people, it places stress on brand-new hires as can not hold up against the rate and pressure that the company expects them to bear.

Dual Coverage Lines: Newcomers locate this business society difficult and difficult to handle specifically as populated line relationships are meant to be weaker generally as well as unbiased setup and performance examination is still done by the solid line supervisor. This indicates that beginners might lose quality about their corresponding duties and objectives particularly as populated line reporting does not maintain them in straight communication with the solid line supervisors.

Animosity From Cross Departmental Hiring: Krasnow's decision to make Lewis his successor rather than Bridget Coles despite the fact that it had been hypothesized that the latter would take Krasnow's setting came as a blow to her spirits. Lewis might have been capable and ideal for the work however the truth that Kransnow's departure would certainly make Coles a direct record to Lewis may have been the reason for Coles' resignation from services.

Fear & Job Insecurity: Concern and also instability can be identified as two major concerns that Lewis would be handling especially as the merger has currently be terminated and also 2 senior execs of the advertising division would certainly be leaving. The entire obligation of the department would certainly be falling on Lewis's shoulders who would not just supervise of brining regarding a cultural modification yet would additionally need to verify herself in her brand-new role.

Incompatible Management Style of Leader: Lewis's administration design and also its incompatibility with the advertising and marketing department's role can also be seen as an OB obstacle especially as she has actually been used to dealing with problems in the procedures department where employees are taught to focus on procedures as well as obtain them right. The advertising and marketing department on the other hand can be viewed as a group of individuals who are used to being nurtured by Krasnow who concentrated a lot more on output than processes.

Interdepartmental Disputes: Interdepartmental disputes between three departments, advertising and marketing, merchandizing as well as procedures specifically over the allowance of the advertising mix can be identified as an additional OB issue. Although the marketing department does not share the very same vision as the various other 2 divisions pertaining to the aloocation of the advertising mix twoards promos as well as advertsing, the merchandizing and also operations departments do not concur over the advertising and marketing mix allowance amongst one another either.

Fragmentation in Marketing Department: Disintegration between the marketing and advertising divisions can be recognized as another OB problem which can require more focus. The truth that the advertising and marketing areas in the advertising and marketing department are disconnected is stopping both divisions from acquiring from each other's experience and also expertise. Integration of advertising and marketing with retailing as well as operations would certainly come to be more difficult if the marketing division itself is disintegrated which can be an additional potential OB worry.

Microsoft Corp Analysis

Various concepts have actually been utilized to describe the circumstances to obtain more clearness concerning the situation handy.
Swot Analysis
McGregor's Theory X & Y: According to Douglas McGregor's Theory X, many supervisors believe that subordinates are easy as well as careless, have little ambition and stand up to modification. The situation at Microsoft Corp is not completely complying with Concept X, it can be seen that brand-new hires are locating this atmosphere instead demanding which might ultimately lead to a higher inclination of the management in the direction of Theory X. Even while evaluating Lewis's management design, concept X may have been suitable in the procedures division to some level however the Advertising department would need dependence on Theory Y in order to obtain the creativity as well as creativity from the teams.

Tuckman's Teamwork Concept: Regarding Lewis's problem about bringing harmony between the advertising and marketing department is worried, this would originally bring about contrast as reviewed by Bruce Tuckman in his 'Team effort Theory'. (Tuckman, 1965). According to Tuckman's concept shown in appendix 3, during the preliminary stage of team advancement, individuals may not bond, as they are busy locating their area in the team. By combining the marketing and advertising division's job, there may coincide first separate which might result in the second stage of 'storming' where the groups challenge one another. It is just during the 3rd phase or 'norming' when they would certainly come together to share concepts before the group can bring around harmony in the 4th phase 'carrying out'.

Bridges' Shift Design: As per William Bridge's concept (appendix 4), individuals are quite uneasy with adjustment, which is noticeable by the scenario at Microsoft Corp The situation can be seen as a normal course of life if is studied based on Bridge's concept where he explains that individuals undergo 3 phases of transition when they experience modification. 'Ending, losing and Letting go', The Neutral Zone and 'The New Starting' (Bridges, 2004). When people exist with change, they enter phase one and so there may be emotions like unhappiness, unpredictability, aggravation, temper, worry, rejection and also disorientation.The situation at the advertising and marketing department of Microsoft Corp is similar so Lewis can get comfortable with the idea that it is not phenomenal actions. In the 2nd phase, there may be a need to connect the gap in between the new as well as old society so Lewis may have to face this challenge as soon as Krasnow leaves. There may be low morale and low performance at this phase which must not be taken as a trouble. It is during this phase that Lewis will certainly need to provide assistance to the department to ensure that they can locate a sense of direction. It can be seen exactly how Krasnow has actually currently made this change simpler by making Lewis obtain involved in the division a year before his real separation. Based on Bridges' Version, phase three will certainly bring about openness to discovering, High energy and commitment as individuals will embrace the adjustment (Bridges, 2004).
Vrio Analysis
Maslow's Demand pecking order: The OB concern related to instability at the office has actually been activated to start with by the change in administration as well as secondly by the reality that the merging will certainly no more be started. Abraham Maslow in his Theory of 'Demands Hierarchy' (appendix 5) has talks about the importance of 'safety needs as being a reduced level need of a human for activating motivation. As seen in the pyramid cooperated appendix 3, we can see how 'the need to really feel safe and secure and out of danger' goes to the second degree of requirements. Before an employee can be made to create mentally, he requires to have his 'Physical 'as well as 'Safety' requires fulfilled. This indicates that unless the employees are made to really feel protected about their existing work status in Microsoft Corp they might not reach 'Self-Fulfillment'. (King, 2009).

SWOT Analysis for Microsoft Corp Case Study

Ramification of Analysis.

The OB analysis has actually checked out numerous theories to recognize how to handle the current scenario handy. The following 3 alternatives have been suggested to help Lewis manage the business difficulties in the marketing division. Each of these options has actually been recommended for alleviating the change needed to bring the advertising department in line with the needs of the market and also for making the cultural modification that would adhere to as soon as the present leader leaves.

Assimilation of advertising and marketing features. Dividing Adverting as well as Manufacturing features. Combination of Marketing with Procedures.

Analysis of Alternatives.

Integration of Advertising And Marketing & Advertising And Marketing Functions: The internal advertising firm of Microsoft Corp is already strength for the company in regards to saving up on expenses related to advertising and marketing and promo. Given that no new recruitment has been done after Bridget Cole's separation with the reporting line being directly designated to Krasnow for the marketing function, this is a favorable chance for integrating the marketing and advertising functions. Judith Shapiro who has earlier been spoken with by Lewis during the earlier merger days has proficiency in business-to-business advertising and marketing along with company and retail marketing experience. When Krasnow leaves, Lewis can employ Shapiro as an EVP for advertising and marketing to deal with both advertising and marketing functions.

The benefit of this strategy is that it will incorporate both features while decreasing the need for working with an additional resource for marketing. Lewis would be heading the advertising and marketing division as well as in any case her substitute would be needed for the existing role that she is performing. The negative aspect of this option is that external hiring may bring about resentment from interior personnel that may be considering the placement of EVP after Lewis takes over Krasnow's position.

Dividing Adverting and also Production: Provided the competitive stress and premium quality work called for from the ad agency, it is recommended that Lewis should enable the production system to be a separate function from the marketing system. Because most advertising agencies had these 2 features as different units, it makes more feeling to comply with the standard. In addition to this, both features may have the ability to focus on their core activates extra efficiently. Nevertheless, the negative aspect of this strategy would be that added costs would certainly have to be birthed for establishing separate production features. Along with this, a production head might have to be worked with which could enhance expenses for the organization.

Combination of Advertising with Operations: Given that Lewis is currently looking after the advertising and operations departments concurrently; it makes good sense to incorporate both features since she has actually been effectively dealing with both ends. The truth that the two divisions currently have major distinctions over allotment of sources suggests that this integration may have the ability to produce harmony specifically as Lewis would certainly be heading both ends.However there are various drawbacks of this step specifically as it would certainly put too much concern over Lewis's shoulders. The reality that Lewis needs to adapt her monitoring design for the advertising division recommends that these two divisions would certainly be culturally varied. Lewis may not be able to apply one kind of leadership design to both divisions which can result in ineffectiveness in either one of the 2 functions.


An evaluation of the 3 options shows that combination of marketing as well as procedures would certainly not be a viable move because of the huge differences between the two departments although that currently Lewis is taking care of both. While separation of the manufacturing feature might have been a positive relocation for the advertising division, the truth that it would indicate placing a third function under Lewis's wing means this need to be prevented too. The combination of the advertising division is the best option in regards to getting the optimal arise from the department. An activity plan for this alternative is discussed below.

Action Strategy.
Lewis will take over the role of EVP Advertising and marketing after Krasnow leaves.

Marketing and advertising features would certainly be combined.

Judith Shapiro will be employed to take Lewis's location as SVP of advertising and marketing.

Production feature will certainly remain part of advertising and marketing under advertising and marketing feature.

Lewis will separate herself from operations.

An autonomous management style with staff member empowerment will be utilized in marketing division.

Open up door policy as well as emphasis on cross department interaction will be aimed at getting rid of discord.

Backup plan.

If the integration does not work out as planned, a contingency strategy would certainly comply with which would certainly divide the manufacturing feature from the advertising feature to lower the load on the SVP of marketing and advertising. In case Judith Shapiro does not get worked with, Lewis will certainly be heading the advertising department without an SVP. In that case the manufacturing feature will most definitely be separated by putting it under an SVP production.