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Note On The Confrontation Strategy Case Study Analysis

Background and Facts

Note On The Confrontation Strategy a workplace supplies retailer for tiny and medium sized organisations has actually recently been involved in planning for a merging with its competitor Home Deport, which has affected effectiveness levels in departmentswith the elderly supervisor involved in legal complications put forth by the government Profession Payment. With the Advertising Head advancing the information of his departure from the business in one year, Jeannie Lewis, the current head of procedures has been asked to take the role in the future. With difficulties in the type of a prospective cultural change as well as low worker morale, the company is in need of a total reengineering effort at the marketing division.

Issue Statement
Porter's 5 Forces Analysis
The possible social modification at the marketing division of Note On The Confrontation Strategy is raising uncertainty in the workplace causing different challenges for the Jeannie Lewis who would certainly be changing the head of the department in one year. nalysis

PEST analysis

Political Factors: Political factors play a significant function in influencing tactical decisions given that Stapes Inc. had to desert its plans of merging with Workplace Deport after the Federal Trade Compensation's intervention at the same time. Given the fact that the store has a global visibility with branches in UK, U.S.A., Canada and also Germany, political consider each of these countries might have the ability to affect performance or strategic goals. Federal Profession Commission's antitrust suit versus the merging took up beneficial time of the company's senior management recommending that 'political' factors can have serious effects for an international company.

Economic Factors: Economic factors such as the introduction of small businesses in the international circumstance recommend that Note On The Confrontation Strategy is flourishing in a setting where there is possible growth of businesses. Along with this, truth that shop consumers are primarily searching for workplace products for office suggests that the marketplace has an increasing pattern of business owners and home based organisations.

Social factors: Social patterns in the economic situation reveal that customers are trying to find ease in addition to eye-catching prices. Market research demonstrates how the customer for Note On The Confrontation Strategy lacks recognition regarding locating services which can supply a combination of benefit as well as low costs.

Technical factors: Modern technology plays a vital duty in Note On The Confrontation Strategy's business approach especially as the company is piloting Innovation facilities which would offer innovation sales as well as support in the type of memory upgrades, outer setups. (Summary of PARASITE in appendix 2).

OB Issues and Symptoms.

Numerous underlying Organizational Habits concerns can be seen in Note On The Confrontation Strategy's case as highlighted in this section.

Concerns concerning social modification: There is worry about a cultural modification that would certainly happen as soon as Todd Krasnow leaves from his placement as the Executive Vice Head Of State of Marketing with a lot of the team member currently revealing discontent over this prospective step. This anticipated adjustment has developed anxiety in the workplace which has been combined with the previous stress of preparing the company for a possible merging with Residence Deport.
Pest Analysis
Difficult Job Setting for Newcomers: There is lack of personnel that can match the stressful atmosphere of a fast-paced organization. Not just does this result in difficulty in locating the right people, it places tension on brand-new hires as can not stand up to the rate and also pressure that the organization expects them to birth.

Dual Coverage Lines: Newbies locate this business society cumbersome and also difficult to cope with especially as populated line relationships are suggested to be weaker generally as well as unbiased setting as well as efficiency assessment is still done by the strong line manager. This means that newcomers could shed clearness about their respective functions and goals specifically as dotted line coverage does not keep them in straight interaction with the strong line supervisors.

Bitterness From Cross Departmental Hiring: Krasnow's decision to make Lewis his successor instead of Bridget Coles although it had been guessed that the last would certainly take Krasnow's position came as a blow to her spirits. Lewis may have been qualified as well as suitable for the task yet the fact that Kransnow's departure would certainly make Coles a straight record to Lewis may have been the factor for Coles' resignation from solutions.

Fear & Work Insecurity: Concern and instability can be identified as two major concerns that Lewis would be dealing with especially as the merger has now be cancelled and also two elderly execs of the advertising department would certainly be leaving. The whole obligation of the department would certainly be dropping on Lewis's shoulders that would not simply be in charge of brining regarding a cultural modification however would additionally need to verify herself in her new role.

Incompatible Administration Design of Leader: Lewis's administration style and its conflict with the marketing department's duty can also be viewed as an OB obstacle specifically as she has been utilized to taking care of issues in the procedures division where personnel are taught to concentrate on processes as well as obtain them right. The advertising department on the various other hand can be seen as a group of people that are utilized to being supported by Krasnow that focused a lot more on result than procedures.

Interdepartmental Disputes: Interdepartmental differences in between three divisions, advertising and marketing, merchandizing and procedures respectively over the allotment of the advertising mix can be identified as one more OB concern. The advertising division does not share the very same vision as the various other 2 divisions regarding the aloocation of the marketing mix twoards promotions as well as advertsing, the merchandizing and also procedures divisions do not concur over the marketing mix allotment amongst one an additional either.

Disintegration in Advertising And Marketing Division: Disintegration in between the marketing and advertising divisions can be determined as an additional OB concern which can require more interest. The truth that the advertising and marketing areas in the advertising division are disconnected is protecting against both departments from gaining from each other's experience as well as experience. Assimilation of advertising with retailing as well as procedures would come to be more difficult if the marketing department itself is broken down which can be one more potential OB concern.

Note On The Confrontation Strategy Analysis

Different theories have been made use of to explain the circumstances to obtain more clarity concerning the situation at hand.
Swot Analysis
McGregor's Concept X & Y: According to Douglas McGregor's Concept X, most managers think that staffs are passive and also lazy, have little aspiration as well as resist modification. The scenario at Note On The Confrontation Strategy is not entirely following Concept X, it can be seen that brand-new hires are locating this environment instead stressful which may eventually lead to a better inclination of the administration in the direction of Concept X. Also while analyzing Lewis's management style, theory X might have been appropriate in the procedures department to some degree yet the Advertising and marketing division would certainly call for dependence on Theory Y in order to get the creative thinking as well as originality from the groups.

Tuckman's Synergy Theory: As far as Lewis's worry regarding bringing consistency in between the marketing and advertising and marketing department is concerned, this would initially lead to clash as discussed by Bruce Tuckman in his 'Synergy Concept'. By incorporating the marketing and advertising department's work, there might be the exact same initial disconnect which could lead to the second phase of 'storming' where the groups test one another.

Bridges' Transition Design: According To William Bridge's concept (appendix 4), individuals are quite unpleasant with adjustment, which is obvious by the circumstance at Note On The Confrontation Strategy The scenario can be viewed as a regular program of life if is researched as per Bridge's concept where he describes that people go through three phases of shift when they experience adjustment. 'Closing, shedding and Letting go', The Neutral Area and 'The New Starting' (Bridges, 2004). When people exist with adjustment, they enter stage one therefore there may be emotions like sadness, uncertainty, aggravation, anger, fear, rejection and disorientation.The situation at the advertising department of Note On The Confrontation Strategy is comparable so Lewis can obtain comfy with the suggestion that it is not phenomenal habits. In the second stage, there may be a requirement to connect the space in between the new and old society so Lewis might need to encounter this experience as soon as Krasnow leaves. There might be low spirits as well as low efficiency at this phase which ought to not be taken as a problem. It is during this stage that Lewis will certainly have to provide guidance to the division so that they can find an orientation. It can be seen exactly how Krasnow has currently made this shift simpler by making Lewis obtain involved in the department a year prior to his actual separation. According to Bridges' Version, phase three will cause openness to learning, High power and also commitment as individuals will accept the adjustment (Bridges, 2004).
Vrio Analysis
Abraham Maslow in his Concept of 'Requirements Power structure' (appendix 5) has talks about the importance of 'safety and security needs as being a lower level requirement of a human for triggering inspiration. As seen in the pyramid shared in appendix 3, we can see exactly how 'the need to feel secure and also out of risk' is at the second degree of needs. Before a worker can be made to establish mentally, he needs to have his 'Physical 'as well as 'Safety and security' requires satisfied.

SWOT Analysis for Note On The Confrontation Strategy Case Study

Effects of Analysis.

The OB analysis has actually checked out different theories to comprehend how to cope with the present scenario handy. The complying with 3 options have been suggested to help Lewis handle the business difficulties in the marketing division. Each of these choices has actually been proposed for easing the change needed to bring the marketing department in accordance with the requirements of the marketplace as well as for making the cultural modification that would adhere to when the existing leader leaves.

Combination of advertising and marketing features. Dividing Adverting and also Manufacturing functions. Assimilation of Advertising with Procedures.

Assessment of Alternatives.

Assimilation of Marketing & Advertising Functions: The internal marketing firm of Note On The Confrontation Strategy is already toughness for the organization in regards to saving up on overheads connected to advertising as well as promotion. Because no new recruitment has been done after Bridget Cole's separation with the reporting line being directly appointed to Krasnow for the advertising and marketing function, this is a beneficial possibility for integrating the marketing and advertising functions. Judith Shapiro that has earlier been spoken with by Lewis throughout the earlier merger days has knowledge in business-to-business advertising along with agency as well as retail marketing experience. As soon as Krasnow leaves, Lewis can work with Shapiro as an EVP for advertising to manage both marketing and advertising functions.

The benefit of this approach is that it will incorporate the two functions while minimizing the need for working with an extra source for advertising and marketing. Lewis would be heading the advertising division and also in any type of case her substitute would certainly be required for the present duty that she is doing. The drawback of this option is that exterior hiring may produce animosity from interior employees that might be considering the placement of EVP after Lewis takes over Krasnow's setting.

Dividing Adverting and also Production: Provided the affordable pressures as well as premium quality work required from the advertising agency, it is advised that Lewis should enable the manufacturing unit to be a different function from the advertising and marketing device. Considering that many advertising agencies had these two features as different systems, it makes more feeling to follow the norm. In addition to this, both features may be able to concentrate on their core triggers much more efficiently. The drawback of this strategy would be that extra expenses would certainly have to be borne for setting up separate manufacturing functions. A manufacturing head may have to be worked with which might boost expenses for the company.

Assimilation of Advertising And Marketing with Procedures: Considering that Lewis is currently taking care of the advertising and marketing as well as procedures departments concurrently; it makes feeling to integrate the 2 functions because she has actually been successfully taking treatment of both ends. The fact that Lewis has to adjust her management design for the marketing department suggests that these 2 departments would certainly be culturally diverse.


An analysis of the 3 choices suggests that combination of marketing and also operations would certainly not be a viable action due to the substantial distinctions in between the two departments despite the truth that currently Lewis is handling both. While separation of the manufacturing function may have been a desirable move for the advertising and marketing department, the reality that it would certainly indicate positioning a 3rd feature under Lewis's wing means this must be stayed clear of.

Action Plan.
Lewis will certainly take over the function of EVP Advertising after Krasnow leaves.

Advertising and Marketing features would be combined.

Judith Shapiro will certainly be hired to take Lewis's location as SVP of advertising and marketing.

Production feature will continue to be component of advertising under marketing feature.

Lewis will divide herself from operations.

A democratic leadership style with staff member empowerment will certainly be made use of in advertising division.

Open up door plan and focus on cross department communication will be aimed at eliminating disharmony.

Contingency plan.

If the assimilation does not exercise as prepared, a backup strategy would certainly adhere to which would certainly divide the production feature from the advertising feature to lower the lots on the SVP of marketing and advertising. In case Judith Shapiro does not get worked with, Lewis will be heading the advertising and marketing department without an SVP. In that case the production function will certainly be divided by positioning it under an SVP manufacturing.