Online Music Case A Napster Faces The Music Starting A Revolution In The Music Business Case Study Help


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Online Music Case A Napster Faces The Music Starting A Revolution In The Music Business Case Study Help

Background and Facts

Online Music Case A Napster Faces The Music Starting A Revolution In The Music Business a workplace products seller for little as well as moderate sized companies has lately been involved in preparing for a merging with its competitor Home Deport, which has affected effectiveness degrees in departmentswith the elderly manager associated with lawful difficulties put forth by the government Trade Payment. With the Advertising and marketing Head advancing the news of his departure from the company in one year, Jeannie Lewis, the present head of procedures has been asked to take the role in the near future. With challenges in the form of a potential social change and also reduced staff member morale, the company is in need of a total reengineering effort at the marketing division.

Problem Declaration

The potential cultural change at the advertising division of Online Music Case A Napster Faces The Music Starting A Revolution In The Music Business is raising unpredictability in the working environment leading to various challenges for the Jeannie Lewis that would certainly be changing the head of the department in one year. nalysis

PEST analysis

Political Factors: Political factors play a major duty in impacting critical decisions because Stapes Inc. needed to desert its strategies of combining with Office Deport after the Federal Profession Commission's intervention while doing so. Provided the fact that the shop has a global visibility with branches in UK, USA, Canada and also Germany, political consider each of these nations might be able to influence efficiency or tactical objectives. Federal Trade Commission's antitrust match versus the merger used up important time of the organization's senior management recommending that 'political' factors can have serious implications for an international service.

Economic Factors: Economic factors such as the appearance of local business in the international circumstance suggest that Online Music Case A Napster Faces The Music Starting A Revolution In The Music Business is flourishing in a setting where there is potential development of companies. Truth that shop consumers are mostly looking for workplace supplies for house offices suggests that the market has an increasing fad of business owners and also home based businesses.

Social factors: Social patterns in the economic climate show that consumers are looking for convenience along with appealing prices. Market research demonstrates how the customer for Online Music Case A Napster Faces The Music Starting A Revolution In The Music Business lacks recognition concerning finding remedies which can use a combination of benefit and low costs.

Technical factors: Technology plays a vital role in Online Music Case A Napster Faces The Music Starting A Revolution In The Music Business's organisation technique particularly as the company is piloting Modern technology centers which would certainly offer innovation sales as well as assistance in the type of memory upgrades, outer installments. (Summary of BUG in appendix 2).

OB Issues and also Effects.

A number of underlying Organizational Actions problems can be seen in Online Music Case A Napster Faces The Music Starting A Revolution In The Music Business's case as highlighted in this section.

Worries regarding social modification: There is apprehension concerning a cultural change that would certainly take place when Todd Krasnow leaves from his setting as the Executive Vice President of Marketing with the majority of the staff members currently revealing discontent over this prospective move. This expected adjustment has produced anxiety in the office which has actually been paired with the past stress and anxiety of preparing the company for a possible merging with Residence Deport.

Difficult Work Atmosphere for Newcomers: There is lack of employees that can match the stressful setting of a busy company. Not only does this result in problem in finding the right individuals, it puts stress on new hires as can not endure the speed and pressure that the company anticipates them to birth.

Twin Coverage Lines: Beginners find this organizational society troublesome and also difficult to manage specifically as populated line connections are meant to be weaker in general and unbiased setting and also efficiency evaluation is still done by the strong line supervisor. This means that newbies could shed clarity concerning their particular duties as well as objectives particularly as dotted line reporting does not maintain them in direct interaction with the strong line managers.

Bitterness From Cross Departmental Hiring: Krasnow's decision to make Lewis his follower as opposed to Bridget Coles despite the fact that it had been speculated that the latter would certainly take Krasnow's placement came as a strike to her spirits. Lewis may have been capable as well as appropriate for the work but the reality that Kransnow's separation would certainly make Coles a straight report to Lewis may have been the factor for Coles' resignation from services.

Fear & Job Insecurity: Anxiety and also insecurity can be recognized as 2 significant worries that Lewis would be dealing with particularly as the merger has now be terminated and also 2 senior executives of the advertising and marketing division would certainly be leaving. The entire responsibility of the division would certainly be falling on Lewis's shoulders who would certainly not simply be in charge of brining regarding a cultural change however would also have to prove herself in her brand-new function.

Inappropriate Monitoring Design of Leader: Lewis's administration style and its conflict with the advertising and marketing division's function can also be seen as an OB challenge specifically as she has actually been made use of to handling issues in the procedures division where employees are instructed to focus on procedures and obtain them right. The advertising division on the various other hand can be seen as a group of people who are utilized to being nurtured by Krasnow who focused more on output than procedures.

Interdepartmental Disputes: Interdepartmental disagreements in between 3 divisions, marketing, merchandizing and also procedures respectively over the allotment of the advertising mix can be identified as another OB problem. Although the marketing department does not share the same vision as the various other two divisions pertaining to the aloocation of the advertising and marketing mix twoards promos and also advertsing, the merchandizing as well as operations divisions do not concur over the advertising and marketing mix allotment among one another either.

Fragmentation in Marketing Division: Disintegration between the advertising and marketing departments can be determined as another OB concern which might require further interest. The fact that the advertising and marketing sections in the advertising division are detached is avoiding both divisions from obtaining from each other's experience and also expertise. Integration of marketing with merchandising and also operations would certainly come to be harder if the marketing department itself is disintegrated which can be an additional potential OB issue.

Online Music Case A Napster Faces The Music Starting A Revolution In The Music Business Analysis

Different concepts have been made use of to describe the scenarios to obtain additional quality concerning the circumstance available.

McGregor's Theory X & Y: According to Douglas McGregor's Concept X, most supervisors believe that staffs are passive and careless, have little ambition as well as stand up to change. The circumstance at Online Music Case A Napster Faces The Music Starting A Revolution In The Music Business is not entirely adhering to Concept X, it can be seen that new hires are discovering this environment instead stressful which may ultimately lead to a higher disposition of the administration in the direction of Theory X. Also while examining Lewis's monitoring style, theory X may have been appropriate in the operations department to some degree however the Advertising and marketing division would certainly call for dependence on Theory Y in order to obtain the imagination and also originality from the groups.

Tuckman's Team effort Concept: As for Lewis's concern concerning bringing harmony in between the marketing and advertising department is worried, this would at first cause conflict as reviewed by Bruce Tuckman in his 'Team effort Theory'. (Tuckman, 1965). Based on Tuckman's concept shown in appendix 3, during the preliminary stage of team development, people may not bond, as they are active discovering their location in the group. By incorporating the advertising and marketing department's work, there may be the same first disconnect which could lead to the 2nd phase of 'storming' where the groups test one another. It is just throughout the 3rd phase or 'norming' when they would come with each other to share ideas prior to the group can bring around harmony in the fourth stage 'performing'.

When individuals are offered with modification, they get in phase one and so there may be emotions like despair, unpredictability, irritation, rage, worry, denial and also disorientation.The situation at the advertising and marketing division of Online Music Case A Napster Faces The Music Starting A Revolution In The Music Business is comparable so Lewis can obtain comfy with the concept that it is not phenomenal habits. It is throughout this stage that Lewis will certainly have to provide support to the department so that they can find a sense of instructions. It can be seen just how Krasnow has actually already made this transition simpler by making Lewis get involved in the division a year prior to his actual departure.

Abraham Maslow in his Theory of 'Needs Pecking order' (appendix 5) has talks about the value of 'security needs as being a lower level need of a human for causing motivation. As seen in the pyramid shared in appendix 3, we can see how 'the demand to really feel protected and out of threat' is at the 2nd degree of requirements. Prior to a staff member can be made to develop emotionally, he needs to have his 'Physical 'as well as 'Security' needs satisfied.

SWOT Analysis for Online Music Case A Napster Faces The Music Starting A Revolution In The Music Business Case Study

Implication of Analysis.

The OB analysis has considered different theories to recognize how to handle the existing situation available. The adhering to three alternatives have actually been recommended to help Lewis take care of the organizational obstacles in the marketing department. Each of these choices has actually been proposed for reducing the change needed to bring the advertising division according to the requirements of the market and also for making the cultural change that would certainly adhere to once the present leader leaves.

Integration of marketing and advertising functions. Dividing Adverting and Manufacturing features. Assimilation of Marketing with Operations.

Analysis of Alternatives.

Integration of Marketing & Advertising And Marketing Functions: The in-house marketing firm of Online Music Case A Napster Faces The Music Starting A Revolution In The Music Business is currently strength for the organization in terms of saving up on overheads related to advertising and marketing and promotion. Given that no new employment has been done after Bridget Cole's departure with the reporting line being straight assigned to Krasnow for the advertising and marketing feature, this is a favorable possibility for integrating the advertising and marketing functions. Judith Shapiro that has earlier been interviewed by Lewis during the earlier merger days has experience in business-to-business advertising in addition to company and also retail marketing experience. Once Krasnow leaves, Lewis can employ Shapiro as an EVP for advertising to take care of both marketing and advertising functions.

The benefit of this method is that it will certainly incorporate both functions while decreasing the requirement for hiring an added source for marketing. Along with this, Lewis would certainly be heading the marketing department and in any case her replacement would certainly be needed for the present duty that she is carrying out. The drawback of this option is that outside hiring may bring about animosity from inner workers who may be considering the placement of EVP after Lewis takes over Krasnow's setting.

Separating Adverting and also Production: Offered the affordable pressures and high top quality job called for from the marketing firm, it is suggested that Lewis must enable the manufacturing device to be a different function from the advertising unit. Because most marketing agencies had these two functions as different devices, it makes even more sense to adhere to the standard.

Combination of Marketing with Procedures: Given that Lewis is already caring for the advertising and marketing as well as operations divisions concurrently; it makes sense to incorporate both functions because she has been effectively caring for both ends. The reality that the two divisions already have major differences over appropriation of sources recommends that this assimilation might have the ability to cause harmony especially as Lewis would be heading both ends.However there are numerous downsides of this relocation especially as it would certainly place too much burden over Lewis's shoulders. The truth that Lewis has to adapt her administration style for the advertising and marketing department suggests that these two departments would certainly be culturally diverse. Lewis may not be able to apply one kind of management design to both divisions which might result in inadequacy in either one of the two functions.


An evaluation of the three choices suggests that assimilation of advertising and marketing and also procedures would certainly not be a viable move because of the huge distinctions in between both divisions although that presently Lewis is managing both. While splitting up of the production function may have been a positive action for the advertising department, the reality that it would certainly mean positioning a third function under Lewis's wing suggests this need to be prevented too. The assimilation of the marketing department is the very best alternative in regards to getting the optimum arise from the division. An activity plan for this alternative is gone over below.

Activity Strategy.

Lewis will take over the function of EVP Marketing after Krasnow leaves.

Advertising and Marketing functions would certainly be combined.

Judith Shapiro will be hired to take Lewis's area as SVP of marketing and advertising.

Manufacturing feature will certainly continue to be part of advertising and marketing under advertising and marketing function.

Lewis will divide herself from operations.

An autonomous management style with worker empowerment will be made use of in marketing department.

Open door policy and focus on cross department communication will be targeted at eliminating discord.

Contingency plan.

If the combination does not exercise as prepared, a contingency plan would certainly adhere to which would separate the manufacturing feature from the marketing function to decrease the lots on the SVP of advertising and marketing. In case Judith Shapiro does not get hired, Lewis will be heading the marketing division without an SVP. Because case the manufacturing feature will most definitely be separated by placing it under an SVP production.