Providian Financial Corporation Case Study Solution


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Providian Financial Corporation Case Study Solution

Background and Facts

Providian Financial Corporation a workplace supplies merchant for tiny and also moderate sized services has just recently been involved in preparing for a merger with its rival Home Deport, which has actually influenced performance degrees in departmentswith the elderly supervisor involved in lawful problems presented by the government Profession Payment. With the Marketing Head advancing the information of his separation from the business in one year, Jeannie Lewis, the existing head of operations has been asked to take the function in the future. With obstacles in the type of a potential social modification and also low worker spirits, the company wants a total reengineering initiative at the marketing division.

Issue Statement
Porter's 5 Forces Analysis
The potential cultural modification at the marketing department of Providian Financial Corporation is enhancing uncertainty in the working environment leading to various difficulties for the Jeannie Lewis who would certainly be changing the head of the department in one year. nalysis

PEST analysis

Political Factors: Political factors play a significant duty in impacting critical choices because Stapes Inc. needed to desert its strategies of merging with Workplace Deport after the Federal Trade Commission's treatment in the process. Provided the reality that the store has an international visibility with branches in UK, UNITED STATES, Canada and Germany, political consider each of these nations might have the ability to influence performance or critical objectives. Federal Profession Compensation's antitrust fit versus the merging occupied valuable time of the company's senior monitoring suggesting that 'political' factors can have significant effects for a global business.

Economic Factors: Economic factors such as the development of local business in the worldwide situation suggest that Providian Financial Corporation is thriving in an environment where there is possible growth of services. Truth that store clients are mostly looking for workplace supplies for residence offices recommends that the market has a climbing fad of business owners and also home based organisations.

Social factors: Social fads in the economy show that consumers are trying to find comfort as well as appealing prices. Market research shows how the customer for Providian Financial Corporation does not have recognition concerning locating options which can supply a combination of convenience and also inexpensive.

Technological factors: Innovation plays a vital duty in Providian Financial Corporation's business technique specifically as the organization is piloting Modern technology centers which would use innovation sales and also assistance in the kind of memory upgrades, peripheral installations. (Summary of PEST in appendix 2).

OB Issues and Symptoms.

A number of underlying Organizational Behavior concerns can be seen in Providian Financial Corporation's case as highlighted in this section.

Worries concerning social modification: There is uneasiness concerning a social change that would take place once Todd Krasnow leaves from his setting as the Exec Vice Head Of State of Advertising with most of the employee already revealing unhappiness over this potential move. This predicted adjustment has produced stress and anxiety in the work environment which has been coupled with the previous stress of preparing the company for a potential merging with Residence Deport.
Pest Analysis
Stressful Work Environment for Newcomers: There is scarcity of personnel that can match the demanding setting of a busy company. Not only does this bring about trouble in locating the appropriate individuals, it puts stress and anxiety on new hires as can not hold up against the pace as well as stress that the company expects them to bear.

Dual Coverage Lines: Novices find this business society difficult and difficult to manage particularly as populated line relationships are meant to be weaker generally and objective setting and also performance assessment is still done by the strong line supervisor. This means that beginners could lose quality about their particular functions and also purposes specifically as dotted line reporting does not keep them in straight communication with the solid line managers.

Animosity From Cross Departmental Hiring: Krasnow's choice to make Lewis his follower instead of Bridget Coles despite the fact that it had been guessed that the latter would take Krasnow's placement came as an impact to her morale. Lewis might have been capable and also suitable for the work yet the fact that Kransnow's separation would certainly make Coles a straight record to Lewis may have been the factor for Coles' resignation from services.

Fear & Job Insecurity: Worry as well as insecurity can be identified as two major issues that Lewis would certainly be dealing with especially as the merging has actually currently be terminated as well as two senior executives of the advertising and marketing department would be leaving. The whole duty of the division would be falling on Lewis's shoulders that would not simply supervise of brining regarding a social adjustment but would additionally need to confirm herself in her brand-new role.

Inappropriate Administration Design of Leader: Lewis's monitoring design and also its incompatibility with the advertising division's duty can also be seen as an OB challenge specifically as she has actually been used to handling concerns in the procedures department where personnel are educated to concentrate on processes and obtain them. The advertising and marketing division on the various other hand can be viewed as a team of people that are utilized to being nurtured by Krasnow who focused extra on output than procedures.

Interdepartmental Disputes: Interdepartmental arguments in between three departments, marketing, merchandizing and also procedures specifically over the allowance of the advertising mix can be determined as an additional OB issue. Although the advertising and marketing division does not share the very same vision as the other two divisions concerning the aloocation of the advertising mix twoards promotions and also advertsing, the merchandizing as well as procedures divisions do not concur over the advertising mix allotment among each other either.

Fragmentation in Marketing Division: Disintegration in between the marketing and advertising departments can be identified as one more OB issue which could need additional interest. The fact that the advertising and marketing areas in the advertising and marketing department are detached is preventing both divisions from getting from each various other's experience and experience. Assimilation of advertising with retailing and also procedures would become more difficult if the advertising and marketing division itself is degenerated which can be an additional prospective OB issue.

Providian Financial Corporation Analysis

Numerous theories have been made use of to describe the situations to obtain more quality regarding the situation handy.
Swot Analysis
McGregor's Theory X & Y: According to Douglas McGregor's Theory X, most managers think that juniors are easy as well as lazy, have little ambition and withstand adjustment. The circumstance at Providian Financial Corporation is not entirely following Theory X, it can be seen that new hires are finding this setting rather stressful which might at some point lead to a higher disposition of the administration in the direction of Theory X. Also while assessing Lewis's administration style, theory X may have been suitable in the procedures division to some level however the Advertising department would certainly call for dependence on Concept Y in order to obtain the creative thinking as well as creativity from the groups.

Tuckman's Team effort Concept: As far as Lewis's worry about bringing consistency between the advertising and marketing as well as advertising and marketing division is concerned, this would initially lead to contrast as discussed by Bruce Tuckman in his 'Teamwork Concept'. By combining the marketing as well as advertising and marketing department's job, there may be the same initial disconnect which can lead to the second stage of 'storming' where the teams test one an additional.

Bridges' Change Design: According To William Bridge's concept (appendix 4), individuals are quite uncomfortable with modification, which is noticeable by the circumstance at Providian Financial Corporation The circumstance can be viewed as a normal training course of life if is studied according to Bridge's concept where he clarifies that people undergo three stages of transition when they experience modification. 'Closing, shedding and also Releasing', The Neutral Area and 'The New Beginning' (Bridges, 2004). When individuals exist with change, they get in stage one therefore there might be emotions like sadness, unpredictability, disappointment, temper, concern, rejection and disorientation.The circumstance at the advertising and marketing department of Providian Financial Corporation is comparable so Lewis can get comfy with the concept that it is not extraordinary habits. In the 2nd phase, there may be a need to connect the gap between the brand-new and also old culture so Lewis might have to face this ordeal as soon as Krasnow leaves. There may be reduced morale and also reduced performance at this phase which must not be taken as an obstacle. It is throughout this phase that Lewis will certainly need to provide support to the department so that they can find an orientation. It can be seen how Krasnow has currently made this shift less complicated by making Lewis get involved in the division a year before his real departure. According to Bridges' Version, stage three will produce visibility to discovering, High power and also dedication as individuals will certainly embrace the change (Bridges, 2004).
Vrio Analysis
Maslow's Demand power structure: The OB issue related to instability at the workplace has actually been caused first of all by the modification in management and second of all by the reality that the merging will certainly no more be launched. Abraham Maslow in his Theory of 'Demands Hierarchy' (appendix 5) has reviews the value of 'safety requires as being a reduced level need of a human for triggering motivation. As seen in the pyramid shared in appendix 3, we can see just how 'the need to feel protected as well as untouched' is at the second level of requirements. Before a staff member can be made to establish emotionally, he requires to have his 'Physical 'and 'Safety' requires fulfilled. This shows that unless the workers are made to really feel protected concerning their current employment condition in Providian Financial Corporation they might not reach 'Self-Fulfillment'. (King, 2009).

SWOT Analysis for Providian Financial Corporation Case Study

Ramification of Analysis.

The OB analysis has checked out numerous theories to understand exactly how to manage the present circumstance handy. The adhering to 3 alternatives have been recommended to assist Lewis manage the organizational obstacles in the advertising division. Each of these alternatives has actually been suggested for easing the shift required to bring the advertising division in accordance with the needs of the marketplace and for making the cultural modification that would certainly follow as soon as the current leader leaves.

Assimilation of marketing and advertising features. Separating Adverting as well as Production functions. Assimilation of Advertising with Operations.

Examination of Alternatives.

Judith Shapiro that has earlier been interviewed by Lewis throughout the earlier merger days has expertise in business-to-business marketing along with firm as well as retail advertising experience. Once Krasnow leaves, Lewis can employ Shapiro as an EVP for advertising and marketing to handle both marketing as well as advertising and marketing functions.

The benefit of this strategy is that it will incorporate both features while reducing the requirement for hiring an extra resource for advertising. Lewis would be heading the marketing department and also in any type of case her replacement would be required for the present duty that she is performing. The downside of this choice is that exterior hiring may cause animosity from internal employees who might be considering the placement of EVP after Lewis takes over Krasnow's position.

Separating Adverting as well as Production: Given the affordable pressures as well as high quality job needed from the ad agency, it is recommended that Lewis ought to enable the manufacturing device to be a separate function from the marketing system. Since many advertising agencies had these 2 functions as different systems, it makes more feeling to comply with the norm. Both features might be able to concentrate on their core activates extra effectively. Nevertheless, the drawback of this approach would certainly be that added prices would have to be birthed for setting up different manufacturing features. A manufacturing head might have to be worked with which might increase overheads for the organization.

Assimilation of Marketing with Operations: Because Lewis is currently dealing with the advertising and also operations departments all at once; it makes sense to incorporate both features because she has actually been effectively dealing with both ends. The fact that both departments currently have major distinctions over appropriation of sources suggests that this assimilation might have the ability to bring about consistency particularly as Lewis would certainly be heading both ends.However there are various disadvantages of this relocation especially as it would put excessive problem over Lewis's shoulders. The truth that Lewis needs to adapt her management style for the marketing department suggests that these 2 departments would certainly be culturally varied. Lewis may not be able to use one kind of management design to both departments which might result in ineffectiveness in either one of the 2 functions.


An analysis of the three options indicates that integration of advertising and marketing and also procedures would certainly not be a possible step because of the vast differences between both divisions although that presently Lewis is taking care of both. While splitting up of the manufacturing function may have been a positive move for the advertising and marketing division, the fact that it would certainly suggest placing a 3rd function under Lewis's wing indicates this ought to be prevented as well. The assimilation of the advertising and marketing department is the best choice in terms of getting the optimal arise from the division. An activity plan for this option is reviewed below.

Activity Strategy.
Lewis will take over the function of EVP Advertising after Krasnow leaves.

Marketing and advertising functions would certainly be combined.

Judith Shapiro will be worked with to take Lewis's location as SVP of marketing and advertising.

Manufacturing feature will certainly continue to be component of marketing under marketing feature.

Lewis will certainly separate herself from operations.

An autonomous leadership style with worker empowerment will be used in advertising division.

Open door plan and emphasis on cross department interaction will certainly be targeted at eliminating disharmony.

Contingency strategy.

If the combination does not exercise as intended, a contingency strategy would certainly adhere to which would separate the production function from the marketing function to decrease the load on the SVP of advertising and marketing. In case Judith Shapiro does not get worked with, Lewis will certainly be heading the marketing department without an SVP. Because case the manufacturing function will most definitely be divided by putting it under an SVP manufacturing.