The Trois Fois Louise Duchamp V 125 Case Study Solution


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Background and Facts

The Trois Fois Louise Duchamp V 125 an office supplies retailer for tiny as well as moderate sized organisations has recently been involved in planning for a merger with its competitor Home Deport, which has impacted efficiency levels in departmentswith the senior manager associated with legal difficulties put forth by the federal Trade Compensation. With the Advertising Head advancing the information of his departure from the company in one year, Jeannie Lewis, the existing head of operations has been asked to take the duty in the near future. With obstacles in the type of a potential cultural modification and also low worker spirits, the company wants a complete reengineering effort at the marketing department.

Problem Statement
Porter's 5 Forces Analysis
The possible social modification at the marketing department of The Trois Fois Louise Duchamp V 125 is enhancing unpredictability in the workplace causing various obstacles for the Jeannie Lewis who would be replacing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a major duty in impacting strategic choices because Stapes Inc. had to desert its plans of combining with Office Deport after the Federal Profession Commission's treatment in the process. Given the truth that the shop has a global visibility with branches in UK, USA, Canada and also Germany, political factors in each of these countries may be able to influence efficiency or calculated objectives. Federal Profession Payment's antitrust fit versus the merging occupied useful time of the organization's senior monitoring suggesting that 'political' factors can have serious implications for a global organisation.

Economic Factors: Economic factors such as the emergence of small companies in the worldwide scenario suggest that The Trois Fois Louise Duchamp V 125 is prospering in an environment where there is potential development of businesses. In addition to this, fact that store customers are primarily looking for office supplies for home offices suggests that the market has a climbing pattern of business owners as well as home based companies.

Social factors: Social fads in the economic situation reveal that clients are trying to find comfort along with appealing prices. Marketing research shows how the customer for The Trois Fois Louise Duchamp V 125 lacks understanding regarding discovering solutions which can offer a mix of comfort as well as low costs.

Technological factors: Modern technology plays an essential duty in The Trois Fois Louise Duchamp V 125's service method particularly as the company is piloting Technology centers which would certainly offer modern technology sales and support in the kind of memory upgrades, peripheral installations. (Recap of PARASITE in appendix 2).

OB Issues as well as Manifestations.

Numerous underlying Business Habits problems can be seen in The Trois Fois Louise Duchamp V 125's case as highlighted in this section.

Uneasiness concerning social change: There is apprehension concerning a social adjustment that would certainly occur as soon as Todd Krasnow leaves from his position as the Exec Vice Head Of State of Advertising with the majority of the employee already revealing unhappiness over this potential step. This anticipated change has actually developed anxiety in the office which has been paired with the past stress of preparing the firm for a potential merger with Home Deport.
Pest Analysis
Demanding Task Environment for Newcomers: There is scarcity of employees that can match the demanding environment of a fast-paced organization. Not only does this lead to problem in discovering the appropriate people, it puts anxiety on new hires as can not endure the rate as well as pressure that the company expects them to birth.

Twin Reporting Lines: Newcomers discover this business culture troublesome and difficult to cope with specifically as dotted line connections are implied to be weak as a whole and objective setting as well as efficiency assessment is still done by the solid line manager. This indicates that beginners might lose clarity regarding their respective functions and purposes especially as dotted line reporting does not keep them in direct communication with the strong line managers.

Resentment From Cross Departmental Hiring: Krasnow's decision to make Lewis his successor rather than Bridget Coles despite the fact that it had actually been speculated that the latter would certainly take Krasnow's position came as a strike to her spirits. Lewis may have been qualified as well as proper for the task but the reality that Kransnow's separation would certainly make Coles a direct report to Lewis might have been the reason for Coles' resignation from solutions.

Fear & Work Insecurity: Anxiety and instability can be determined as two major problems that Lewis would be handling particularly as the merging has now be cancelled as well as two senior execs of the advertising and marketing division would be leaving. The whole obligation of the department would be falling on Lewis's shoulders that would certainly not just supervise of brining about a social change yet would certainly likewise have to verify herself in her brand-new function.

Incompatible Monitoring Style of Leader: Lewis's management design and its conflict with the marketing division's function can also be viewed as an OB obstacle particularly as she has actually been made use of to managing problems in the operations division where employees are taught to focus on processes and also obtain them right. The marketing division on the various other hand can be viewed as a team of people that are made use of to being nurtured by Krasnow who concentrated extra on outcome than processes.

Interdepartmental Arguments: Interdepartmental arguments in between three departments, marketing, merchandizing and also procedures specifically over the appropriation of the marketing mix can be identified as one more OB concern. Although the advertising department does not share the very same vision as the other two divisions regarding the aloocation of the advertising and marketing mix twoards promotions and advertsing, the merchandizing as well as operations departments do not concur over the marketing mix appropriation among one another either.

Disintegration in Advertising Division: Disintegration between the advertising and marketing departments can be identified as one more OB issue which can require more focus. The reality that the advertising and marketing sections in the advertising and marketing department are separated is avoiding both departments from getting from each other's experience and also know-how. Combination of advertising with merchandising and also procedures would certainly come to be harder if the advertising and marketing department itself is disintegrated which can be one more prospective OB problem.

The Trois Fois Louise Duchamp V 125 Analysis

Various concepts have actually been utilized to discuss the circumstances to get more clarity regarding the circumstance at hand.
Swot Analysis
McGregor's Theory X & Y: According to Douglas McGregor's Concept X, many supervisors believe that subordinates are easy as well as lazy, have little aspiration and also stand up to adjustment. The circumstance at The Trois Fois Louise Duchamp V 125 is not totally following Concept X, it can be seen that new hires are locating this setting rather difficult which may ultimately lead to a better inclination of the monitoring towards Concept X. Also while examining Lewis's management design, theory X may have been appropriate in the operations division to some level but the Marketing department would certainly call for reliance on Concept Y in order to obtain the imagination and also originality from the groups.

Tuckman's Synergy Theory: As far as Lewis's issue regarding bringing harmony in between the advertising and marketing and also marketing division is concerned, this would initially lead to clash as reviewed by Bruce Tuckman in his 'Synergy Concept'. By combining the advertising as well as marketing department's work, there might be the exact same preliminary disconnect which can lead to the second stage of 'storming' where the groups challenge one another.

When individuals are presented with modification, they enter stage one as well as so there might be feelings like unhappiness, unpredictability, stress, temper, anxiety, denial as well as disorientation.The circumstance at the marketing department of The Trois Fois Louise Duchamp V 125 is comparable so Lewis can get comfortable with the suggestion that it is not extraordinary behavior. It is during this stage that Lewis will have to give assistance to the department so that they can find a sense of direction. It can be seen exactly how Krasnow has actually currently made this transition easier by making Lewis obtain involved in the department a year before his actual separation.
Vrio Analysis
Abraham Maslow in his Concept of 'Requirements Power structure' (appendix 5) has goes over the importance of 'safety and security needs as being a lower level requirement of a human for triggering motivation. As seen in the pyramid shared in appendix 3, we can see exactly how 'the demand to feel safe and also out of danger' is at the second level of requirements. Before an employee can be made to develop emotionally, he requires to have his 'Physiological 'as well as 'Security' requires fulfilled.

SWOT Analysis for The Trois Fois Louise Duchamp V 125 Case Study

Ramification of Analysis.

The OB analysis has actually taken a look at various theories to recognize just how to manage the present situation handy. The following three choices have actually been recommended to aid Lewis take care of the organizational difficulties in the advertising and marketing division. Each of these options has actually been recommended for alleviating the transition needed to bring the marketing division according to the demands of the market and also for making the cultural modification that would certainly comply with when the existing leader leaves.

Assimilation of marketing and advertising features. Dividing Adverting as well as Production functions. Assimilation of Marketing with Procedures.

Evaluation of Alternatives.

Combination of Advertising & Advertising Functions: The in-house advertising firm of The Trois Fois Louise Duchamp V 125 is already stamina for the organization in regards to saving up on expenses associated with advertising and promo. Since no new recruitment has been done after Bridget Cole's separation with the coverage line being directly assigned to Krasnow for the marketing function, this is a positive possibility for integrating the marketing and advertising functions. Judith Shapiro that has earlier been talked to by Lewis throughout the earlier merger days has knowledge in business-to-business marketing along with company as well as retail advertising and marketing experience. When Krasnow leaves, Lewis can work with Shapiro as an EVP for advertising to deal with both marketing and advertising features.

The benefit of this method is that it will certainly incorporate both features while decreasing the requirement for hiring an additional source for marketing. Along with this, Lewis would be heading the advertising and marketing department as well as regardless her replacement would be required for the current role that she is carrying out. The disadvantage of this alternative is that external hiring might cause animosity from interior workers who may be looking at the placement of EVP after Lewis takes over Krasnow's setting.

Dividing Adverting as well as Production: Provided the competitive stress and top quality job called for from the ad agency, it is recommended that Lewis should allow the manufacturing device to be a different feature from the advertising device. Since the majority of ad agency had these two features as separate units, it makes even more feeling to comply with the norm. Along with this, both functions may be able to focus on their core activates much more effectively. The negative aspect of this technique would certainly be that added prices would have to be borne for setting up different production functions. A production head might have to be worked with which could increase expenses for the company.

Integration of Marketing with Workflows: Given that Lewis is already taking care of the marketing as well as procedures divisions concurrently; it makes good sense to incorporate both functions since she has been efficiently looking after both ends. The truth that both departments currently have major differences over allowance of sources recommends that this integration might be able to produce consistency especially as Lewis would certainly be heading both ends.However there are numerous drawbacks of this move especially as it would certainly place excessive burden over Lewis's shoulders. The truth that Lewis needs to adapt her monitoring design for the advertising department recommends that these two departments would certainly be culturally diverse. Along with this, Lewis might not have the ability to apply one type of management style to both divisions which might result in inefficiency in either among both features.


An evaluation of the 3 alternatives shows that combination of marketing and procedures would not be a viable relocation because of the huge distinctions in between both departments although that presently Lewis is taking care of both. While separation of the production feature might have been a desirable action for the advertising and marketing department, the reality that it would mean positioning a 3rd feature under Lewis's wing means this ought to be prevented as well. The combination of the advertising and marketing department is the very best alternative in regards to obtaining the ideal results from the division. An action prepare for this alternative is discussed listed below.

Action Strategy.
Lewis will certainly take over the role of EVP Advertising and marketing after Krasnow leaves.

Advertising and Marketing features would certainly be combined.

Judith Shapiro will be worked with to take Lewis's area as SVP of marketing and advertising.

Manufacturing feature will certainly remain component of marketing under advertising function.

Lewis will certainly divide herself from procedures.

A democratic management design with staff member empowerment will be used in advertising department.

Open up door policy and also emphasis on cross departmental interaction will be focused on removing disharmony.

Backup strategy.

If the assimilation does not work out as prepared, a contingency strategy would follow which would certainly separate the production feature from the advertising feature to decrease the load on the SVP of advertising and marketing. In case Judith Shapiro does not obtain hired, Lewis will be heading the marketing division without an SVP. Because case the production feature will definitely be separated by placing it under an SVP manufacturing.