The University Store Textbook Travails Case Study Help


Home >> Harvard >> The University Store Textbook Travails >>

The University Store Textbook Travails Case Study Analysis

Background and Facts

The University Store Textbook Travails a workplace materials seller for small as well as moderate sized businesses has actually recently been involved in preparing for a merging with its competitor House Deport, which has impacted performance degrees in departmentswith the senior supervisor associated with legal difficulties put forth by the government Profession Commission. With the Advertising and marketing Head putting forward the information of his separation from the company in one year, Jeannie Lewis, the existing head of procedures has actually been asked to take the role in the near future. With difficulties in the form of a potential cultural adjustment and low worker spirits, the company requires a complete reengineering effort at the marketing department.

Trouble Statement
Porter's 5 Forces Analysis
The potential cultural change at the marketing department of The University Store Textbook Travails is increasing unpredictability in the working environment causing various challenges for the Jeannie Lewis that would certainly be replacing the head of the department in one year. nalysis

PEST analysis

Political Factors: Political factors play a significant function in influencing tactical decisions since Stapes Inc. needed to abandon its strategies of combining with Workplace Deport after the Federal Trade Compensation's treatment at the same time. Given the fact that the shop has a global visibility with branches in UK, U.S.A., Canada as well as Germany, political consider each of these nations might be able to affect efficiency or critical objectives. Federal Trade Commission's antitrust match against the merging occupied useful time of the organization's elderly monitoring suggesting that 'political' factors can have severe implications for a global organisation.

Economic Factors: Economic factors such as the introduction of local business in the international circumstance recommend that The University Store Textbook Travails is thriving in an atmosphere where there is potential development of companies. Reality that store clients are mostly looking for office products for residence offices recommends that the market has a rising trend of entrepreneurs and also house based companies.

Social factors: Social trends in the economic situation reveal that consumers are trying to find convenience as well as eye-catching prices. Marketing research shows how the consumer for The University Store Textbook Travails lacks awareness concerning discovering options which can supply a combination of convenience as well as inexpensive.

Technical factors: Technology plays a vital function in The University Store Textbook Travails's business technique especially as the organization is piloting Modern technology centers which would certainly offer technology sales and assistance in the kind of memory upgrades, outer installations. (Summary of PARASITE in appendix 2).

OB Issues and Effects.

A number of underlying Business Habits problems can be seen in The University Store Textbook Travails's case as highlighted in this section.

Worries concerning social change: There is concern regarding a cultural modification that would take place once Todd Krasnow leaves from his setting as the Executive Vice President of Marketing with most of the staff members already showing unhappiness over this possible relocation. This predicted adjustment has actually developed tension in the workplace which has actually been combined with the previous stress of preparing the firm for a possible merging with Residence Deport.
Pest Analysis
Stressful Job Environment for Newcomers: There is lack of personnel that can match the demanding environment of a busy company. Not only does this result in problem in locating the best individuals, it places anxiety on new hires as can not endure the rate and also pressure that the organization expects them to birth.

Double Reporting Lines: Newcomers locate this business culture troublesome and challenging to cope with especially as populated line partnerships are meant to be weaker as a whole as well as objective setup and also performance analysis is still done by the strong line supervisor. This indicates that newbies could lose clearness about their corresponding roles and also objectives particularly as populated line reporting does not maintain them in direct interaction with the strong line supervisors.

Resentment From Cross Departmental Hiring: Krasnow's choice to make Lewis his successor instead of Bridget Coles although it had been guessed that the last would certainly take Krasnow's placement came as an impact to her morale. Lewis might have been qualified and also appropriate for the work however the truth that Kransnow's departure would make Coles a direct record to Lewis might have been the reason for Coles' resignation from solutions.

Anxiety & Task Insecurity: Worry as well as insecurity can be recognized as 2 significant concerns that Lewis would certainly be handling specifically as the merging has now be terminated as well as two elderly execs of the advertising and marketing division would be leaving. The whole obligation of the department would be falling on Lewis's shoulders that would not simply be in charge of brining regarding a cultural adjustment yet would certainly additionally have to confirm herself in her new function.

Incompatible Monitoring Design of Leader: Lewis's management design as well as its conflict with the advertising department's role can also be seen as an OB difficulty specifically as she has been made use of to taking care of problems in the procedures division where personnel are shown to concentrate on processes and also obtain them. The advertising and marketing division on the various other hand can be viewed as a team of individuals who are utilized to being supported by Krasnow that concentrated extra on result than processes.

Interdepartmental Disagreements: Interdepartmental arguments in between 3 departments, advertising and marketing, merchandizing and operations specifically over the allocation of the advertising and marketing mix can be recognized as one more OB worry. The advertising and marketing department does not share the same vision as the other 2 departments pertaining to the aloocation of the marketing mix twoards promotions and advertsing, the merchandizing and procedures divisions do not agree over the advertising and marketing mix allowance amongst one another either.

Disintegration in Advertising And Marketing Department: Fragmentation in between the advertising and marketing divisions can be identified as an additional OB problem which might need additional focus. The reality that the marketing and advertising sections in the marketing department are detached is avoiding both divisions from getting from each other's experience and also knowledge. Combination of marketing with merchandising and operations would become harder if the marketing division itself is broken down which can be one more prospective OB problem.

The University Store Textbook Travails Analysis

Numerous concepts have actually been utilized to discuss the circumstances to get further clearness about the scenario at hand.
Swot Analysis
McGregor's Theory X & Y: According to Douglas McGregor's Theory X, a lot of supervisors think that juniors are passive and also lazy, have little ambition as well as stand up to change. The difficult version of this concept highlighted coercion, tight controls, dangers as well as penalties. Over time it creates reduced performance, subtle sabotage and competition (Deal, 2003). The situation at The University Store Textbook Travails is not entirely adhering to Theory X, it can be seen that new hires are discovering this atmosphere instead difficult which might ultimately lead to a greater disposition of the monitoring in the direction of Concept X. According to McGregor's supported sight, which he called Concept Y, the crucial task of the monitoring is to prepare organizational conditions so that individuals can achieve their own goals best by guiding their efforts in the direction of organizational incentives. If people discover no satisfaction in their job, the monitoring would have little choice yet to count on theory X and exterior control (Deal, 2003). Also while analyzing Lewis's administration style, theory X might have been suitable in the procedures division to some extent but the Marketing division would call for reliance on Theory Y to get the creativity and also originality from the teams.

Tuckman's Team effort Concept: As far as Lewis's issue concerning bringing consistency in between the marketing as well as advertising and marketing department is worried, this would at first lead to clash as reviewed by Bruce Tuckman in his 'Synergy Theory'. By combining the marketing and advertising and marketing department's work, there may be the exact same preliminary separate which could lead to the 2nd phase of 'storming' where the teams test one an additional.

Bridges' Transition Design: According To William Bridge's theory (appendix 4), people are fairly awkward with adjustment, which is noticeable by the situation at The University Store Textbook Travails The circumstance can be seen as a normal course of life if is examined based on Bridge's concept where he explains that individuals undergo three phases of transition when they experience adjustment. 'Ending, losing and Letting go', The Neutral Zone and 'The New Beginning' (Bridges, 2004). When people exist with adjustment, they go into phase one and so there might be feelings like sadness, unpredictability, frustration, temper, concern, rejection and also disorientation.The situation at the advertising and marketing division of The University Store Textbook Travails is similar so Lewis can obtain comfortable with the idea that it is not extraordinary actions. In the 2nd stage, there might be a need to link the space in between the brand-new as well as old culture so Lewis may have to face this ordeal when Krasnow leaves. There may be low morale and also low performance at this phase which need to not be taken as a problem. It is during this phase that Lewis will certainly need to offer assistance to the department so that they can locate a sense of direction. It can be seen exactly how Krasnow has already made this shift easier by making Lewis obtain involved in the department a year prior to his real departure. Based on Bridges' Design, stage three will produce openness to knowing, High energy and also dedication as people will certainly accept the adjustment (Bridges, 2004).
Vrio Analysis
Maslow's Requirement power structure: The OB problem related to instability at the work environment has actually been activated first of all by the change in administration as well as second of all by the fact that the merging will certainly no more be initiated. Abraham Maslow in his Concept of 'Needs Power structure' (appendix 5) has goes over the importance of 'safety and security requires as being a reduced degree requirement of a human for setting off motivation. As seen in the pyramid shared in appendix 3, we can see how 'the need to really feel protected as well as safe' goes to the second degree of demands. Before a staff member can be made to develop mentally, he needs to have his 'Physiological 'as well as 'Security' needs met. This shows that unless the personnel are made to really feel protected regarding their current employment status in The University Store Textbook Travails they may not get to 'Self-Fulfillment'. (King, 2009).

SWOT Analysis for The University Store Textbook Travails Case Study

Effects of Analysis.

The OB analysis has actually considered different concepts to understand how to deal with the existing situation handy. The following 3 choices have actually been recommended to help Lewis manage the business challenges in the advertising and marketing department. Each of these choices has actually been recommended for alleviating the change required to bring the advertising and marketing division in line with the demands of the market and for making the social change that would adhere to when the current leader leaves.

Integration of advertising and marketing features. Separating Adverting as well as Production functions. Integration of Advertising And Marketing with Procedures.

Assessment of Alternatives.

Assimilation of Advertising & Advertising And Marketing Functions: The internal advertising and marketing firm of The University Store Textbook Travails is already strength for the company in terms of conserving up on expenses associated with advertising and promo. Since no brand-new recruitment has actually been done after Bridget Cole's departure with the reporting line being straight designated to Krasnow for the marketing function, this is a desirable opportunity for incorporating the marketing and advertising functions. Judith Shapiro who has earlier been interviewed by Lewis throughout the earlier merger days has expertise in business-to-business advertising along with company as well as retail advertising and marketing experience. As soon as Krasnow leaves, Lewis can hire Shapiro as an EVP for advertising to deal with both advertising and marketing functions.

The advantage of this technique is that it will certainly incorporate the two features while lowering the demand for employing an added source for marketing. Lewis would be heading the advertising and marketing department as well as in any type of case her substitute would be needed for the present function that she is performing. The downside of this option is that outside hiring may cause animosity from interior workers who might be considering the placement of EVP after Lewis takes control of Krasnow's placement.

Separating Adverting and Production: Provided the competitive stress and high quality job required from the ad agency, it is recommended that Lewis needs to permit the production unit to be a separate feature from the advertising unit. Since most ad agency had these 2 functions as separate devices, it makes even more sense to comply with the norm. Along with this, both features might have the ability to concentrate on their core turns on more effectively. Nevertheless, the downside of this approach would be that extra expenses would certainly have to be birthed for establishing separate production features. A production head may have to be worked with which might raise expenses for the organization.

Combination of Advertising with Workflows: Since Lewis is already taking treatment of the advertising and marketing as well as operations departments concurrently; it makes sense to incorporate the 2 functions because she has been effectively taking care of both ends. The fact that Lewis has to adapt her monitoring style for the marketing division suggests that these 2 divisions would be culturally diverse.


An examination of the three alternatives indicates that integration of marketing as well as procedures would certainly not be a feasible action because of the huge distinctions between the two divisions although that presently Lewis is handling both. While splitting up of the production feature might have been a favorable move for the marketing division, the fact that it would mean placing a third feature under Lewis's wing means this need to be prevented as well. The combination of the advertising division is the very best alternative in terms of getting the ideal arise from the division. An activity prepare for this choice is talked about below.

Action Plan.
Lewis will certainly take over the role of EVP Advertising after Krasnow leaves.

Marketing and advertising features would be combined.

Judith Shapiro will be worked with to take Lewis's place as SVP of advertising and marketing.

Manufacturing function will stay part of advertising and marketing under marketing function.

Lewis will separate herself from operations.

A democratic leadership design with worker empowerment will be used in advertising division.

Open up door policy and emphasis on cross departmental interaction will be focused on removing dissonance.

Contingency strategy.

If the assimilation does not exercise as prepared, a contingency plan would comply with which would separate the production feature from the advertising and marketing function to lower the tons on the SVP of marketing and advertising. In case Judith Shapiro does not obtain worked with, Lewis will certainly be heading the marketing department without an SVP. In that case the manufacturing function will certainly be separated by placing it under an SVP production.