Blair Howard Developing An Exceptional Presentation B Case Study Help


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Blair Howard Developing An Exceptional Presentation B Case Study Solution

Background and Facts

Blair Howard Developing An Exceptional Presentation B an office materials retailer for small and also moderate sized companies has lately been involved in preparing for a merging with its competitor Residence Deport, which has impacted performance degrees in departmentswith the elderly supervisor associated with legal problems presented by the government Trade Payment. With the Advertising and marketing Head putting forward the news of his separation from the firm in one year, Jeannie Lewis, the existing head of operations has been asked to take the function in the near future. With difficulties in the form of a prospective cultural adjustment as well as reduced employee morale, the organization needs a total reengineering initiative at the marketing department.

Problem Declaration
Porter's 5 Forces Analysis
The prospective social change at the advertising division of Blair Howard Developing An Exceptional Presentation B is raising unpredictability in the working environment resulting in different difficulties for the Jeannie Lewis that would be changing the head of the department in one year. nalysis

PEST analysis

Political Factors: Political factors play a significant function in affecting tactical decisions because Stapes Inc. needed to desert its strategies of merging with Office Deport after the Federal Trade Compensation's intervention in the process. Offered the reality that the shop has an international presence with branches in UK, USA, Canada and Germany, political consider each of these nations might have the ability to affect efficiency or calculated objectives. Federal Profession Commission's antitrust fit against the merging occupied beneficial time of the company's senior monitoring recommending that 'political' factors can have major ramifications for an international service.

Economic Factors: Economic factors such as the emergence of small companies in the international circumstance suggest that Blair Howard Developing An Exceptional Presentation B is thriving in an environment where there is potential growth of companies. In addition to this, fact that store clients are mainly seeking office materials for home offices suggests that the marketplace has a rising fad of entrepreneurs as well as home based businesses.

Social factors: Social fads in the economy show that consumers are seeking convenience along with eye-catching costs. Marketing research shows how the client for Blair Howard Developing An Exceptional Presentation B does not have understanding concerning finding options which can offer a mix of benefit as well as affordable.

Technological factors: Technology plays an essential duty in Blair Howard Developing An Exceptional Presentation B's business method especially as the organization is piloting Modern technology centers which would offer innovation sales and assistance in the type of memory upgrades, peripheral installments. (Recap of BUG in appendix 2).

OB Issues as well as Symptoms.

A number of underlying Organizational Actions concerns can be seen in Blair Howard Developing An Exceptional Presentation B's case as highlighted in this area.

Concerns regarding cultural adjustment: There is apprehension about a cultural adjustment that would certainly occur as soon as Todd Krasnow leaves from his position as the Executive Vice Head Of State of Advertising with most of the team member currently revealing unhappiness over this potential action. This predicted adjustment has produced stress in the work environment which has been combined with the past stress and anxiety of preparing the firm for a prospective merging with Home Deport.
Pest Analysis
Demanding Work Setting for Newcomers: There is scarcity of personnel that can match the demanding atmosphere of a hectic organization. Not just does this result in trouble in locating the best individuals, it puts stress and anxiety on brand-new hires as can not stand up to the rate as well as stress that the company anticipates them to bear.

Dual Coverage Lines: Newcomers locate this business society difficult as well as difficult to manage particularly as populated line partnerships are indicated to be weak as a whole as well as objective setting and performance assessment is still done by the strong line manager. This suggests that novices can lose clearness regarding their corresponding duties as well as goals specifically as populated line reporting does not keep them in straight interaction with the strong line supervisors.

Resentment From Cross Departmental Hiring: Krasnow's choice to make Lewis his successor as opposed to Bridget Coles although it had actually been hypothesized that the last would certainly take Krasnow's placement came as a blow to her morale. Lewis might have been qualified as well as proper for the work however the fact that Kransnow's separation would make Coles a straight record to Lewis may have been the factor for Coles' resignation from services.

Concern & Task Insecurity: Worry and also instability can be recognized as two significant issues that Lewis would be dealing with particularly as the merging has actually currently be cancelled and also 2 elderly executives of the marketing department would be leaving. The whole obligation of the department would certainly be falling on Lewis's shoulders who would not simply supervise of brining concerning a cultural modification yet would certainly additionally need to verify herself in her new function.

Inappropriate Monitoring Style of Leader: Lewis's administration style as well as its conflict with the marketing division's duty can additionally be seen as an OB obstacle particularly as she has actually been made use of to managing problems in the procedures division where personnel are shown to concentrate on procedures and also get them right. The advertising and marketing department on the other hand can be seen as a group of individuals that are made use of to being supported by Krasnow that focused a lot more on outcome than processes.

Interdepartmental Disputes: Interdepartmental disputes in between three departments, advertising and marketing, merchandizing as well as procedures respectively over the allocation of the advertising and marketing mix can be identified as another OB issue. Although the marketing department does not share the same vision as the various other two divisions regarding the aloocation of the advertising and marketing mix twoards promos and advertsing, the merchandizing as well as procedures departments do not agree over the advertising mix allotment amongst each other either.

Fragmentation in Advertising Division: Fragmentation in between the advertising and marketing departments can be identified as an additional OB concern which can need additional attention. The fact that the marketing and advertising sections in the marketing division are separated is preventing both departments from obtaining from each various other's experience and also know-how. Combination of advertising and marketing with merchandising as well as operations would certainly come to be harder if the advertising department itself is broken down which can be an additional potential OB issue.

Blair Howard Developing An Exceptional Presentation B Analysis

Numerous concepts have been used to clarify the conditions to get more clarity about the circumstance at hand.
Swot Analysis
McGregor's Theory X & Y: According to Douglas McGregor's Theory X, a lot of supervisors believe that juniors are passive as well as lazy, have little aspiration and stand up to change. The scenario at Blair Howard Developing An Exceptional Presentation B is not totally following Theory X, it can be seen that brand-new hires are locating this atmosphere instead stressful which may eventually lead to a better inclination of the monitoring towards Concept X. Also while analyzing Lewis's administration style, concept X might have been appropriate in the procedures division to some degree yet the Advertising and marketing department would certainly call for dependence on Concept Y in order to get the creativity and also creativity from the teams.

Tuckman's Teamwork Concept: As for Lewis's issue concerning bringing consistency between the advertising and marketing division is concerned, this would at first cause conflict as discussed by Bruce Tuckman in his 'Synergy Concept'. (Tuckman, 1965). As per Tuckman's concept received appendix 3, during the initial stage of group advancement, individuals may not bond, as they are active locating their area in the group. By combining the advertising and marketing division's job, there might coincide first disconnect which could lead to the 2nd phase of 'storming' where the groups test each other. However, it is only during the third phase or 'norming' when they would certainly integrate to share ideas prior to the team can bring about harmony in the 4th stage 'carrying out'.

Bridges' Shift Model: According To William Bridge's concept (appendix 4), people are rather awkward with modification, which is evident by the circumstance at Blair Howard Developing An Exceptional Presentation B The scenario can be seen as a regular training course of life if is examined as per Bridge's theory where he clarifies that individuals experience 3 phases of change when they experience adjustment. 'End, shedding as well as Releasing', The Neutral Area and also 'The New Starting' (Bridges, 2004). When individuals exist with modification, they get in stage one therefore there may be feelings like unhappiness, unpredictability, aggravation, temper, worry, denial and disorientation.The scenario at the advertising and marketing department of Blair Howard Developing An Exceptional Presentation B is comparable so Lewis can obtain comfortable with the suggestion that it is not phenomenal behavior. In the 2nd phase, there may be a requirement to bridge the space between the brand-new and old society so Lewis may need to encounter this challenge when Krasnow leaves. There might be low morale as well as low performance at this phase which ought to not be taken as a trouble. It is throughout this stage that Lewis will need to offer guidance to the division so that they can find a sense of direction. It can be seen exactly how Krasnow has actually already made this change simpler by making Lewis get associated with the department a year before his real departure. According to Bridges' Design, phase 3 will certainly bring about visibility to learning, High energy and also commitment as people will embrace the change (Bridges, 2004).
Vrio Analysis
Maslow's Requirement power structure: The OB concern related to insecurity at the workplace has been caused firstly by the modification in administration and also secondly by the truth that the merger will no longer be launched. Abraham Maslow in his Concept of 'Requirements Power structure' (appendix 5) has discusses the relevance of 'protection requires as being a reduced degree need of a human for setting off inspiration. As seen in the pyramid shared in appendix 3, we can see exactly how 'the demand to really feel secure and also unharmed' is at the second level of needs. Before a worker can be made to establish emotionally, he needs to have his 'Physical 'and 'Security' requires fulfilled. This indicates that unless the employees are made to really feel protected about their present employment status in Blair Howard Developing An Exceptional Presentation B they might not reach 'Self-Fulfillment'. (King, 2009).

SWOT Analysis for Blair Howard Developing An Exceptional Presentation B Case Study

Implication of Analysis.

The OB analysis has considered numerous theories to recognize just how to handle the present scenario available. The complying with 3 choices have actually been proposed to aid Lewis take care of the organizational obstacles in the marketing division. Each of these alternatives has been proposed for reducing the change required to bring the marketing division according to the requirements of the market and also for making the cultural change that would certainly comply with once the current leader leaves.

Integration of marketing and advertising features. Separating Adverting and Production functions. Combination of Advertising with Procedures.

Analysis of Alternatives.

Combination of Marketing & Advertising Functions: The internal marketing firm of Blair Howard Developing An Exceptional Presentation B is already strength for the company in regards to saving up on expenses related to advertising and also promotion. Given that no brand-new recruitment has been done after Bridget Cole's departure with the reporting line being straight assigned to Krasnow for the marketing function, this is a beneficial possibility for incorporating the advertising and marketing functions. Judith Shapiro who has earlier been talked to by Lewis during the earlier merging days has know-how in business-to-business marketing together with firm as well as retail advertising and marketing experience. When Krasnow leaves, Lewis can work with Shapiro as an EVP for advertising and marketing to handle both advertising and marketing functions.

The advantage of this technique is that it will certainly incorporate the two functions while decreasing the demand for hiring an additional source for advertising. Along with this, Lewis would be heading the advertising department and regardless her replacement would certainly be required for the current function that she is performing. The negative aspect of this alternative is that external hiring might cause bitterness from inner workers that might be considering the position of EVP after Lewis takes control of Krasnow's position.

Separating Adverting and Production: Offered the affordable stress and also high quality work needed from the marketing firm, it is advised that Lewis ought to enable the production device to be a separate feature from the advertising system. Given that many marketing agencies had these two features as separate units, it makes even more sense to follow the standard.

Assimilation of Advertising And Marketing with Operations: Given that Lewis is currently taking care of the advertising and also operations divisions concurrently; it makes sense to integrate the two functions considering that she has actually been efficiently taking care of both ends. The reality that Lewis has to adjust her monitoring style for the advertising department recommends that these two divisions would certainly be culturally varied.


An evaluation of the three choices shows that assimilation of advertising and marketing and also operations would not be a possible step due to the large differences in between both divisions although that currently Lewis is dealing with both. While splitting up of the production function might have been a beneficial step for the advertising and marketing division, the truth that it would indicate positioning a 3rd function under Lewis's wing suggests this should be prevented. The integration of the advertising department is the very best option in regards to obtaining the optimal arise from the department. An activity plan for this option is discussed listed below.

Action Plan.
Lewis will take control of the function of EVP Marketing after Krasnow leaves.

Advertising and Marketing functions would be combined.

Judith Shapiro will be employed to take Lewis's place as SVP of advertising and marketing.

Production function will remain component of marketing under advertising feature.

Lewis will separate herself from operations.

An autonomous leadership style with employee empowerment will certainly be utilized in marketing division.

Open up door plan and also focus on cross departmental communication will be focused on removing disharmony.

Contingency strategy.

If the integration does not work out as planned, a contingency strategy would certainly follow which would certainly divide the manufacturing function from the advertising feature to reduce the load on the SVP of advertising and marketing. In case Judith Shapiro does not get employed, Lewis will certainly be heading the advertising and marketing department without an SVP. In that case the production function will definitely be separated by positioning it under an SVP production.