Blair Howard Developing An Exceptional Presentation B Case Study Solution


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Blair Howard Developing An Exceptional Presentation B Case Study Solution

Background and Facts

Blair Howard Developing An Exceptional Presentation B an office products store for small as well as medium sized services has actually recently been involved in preparing for a merging with its rival Residence Deport, which has impacted performance levels in departmentswith the senior manager involved in lawful problems put forth by the federal Profession Payment. With the Marketing Head putting forward the news of his departure from the company in one year, Jeannie Lewis, the existing head of procedures has actually been asked to take the role in the near future. With challenges in the kind of a possible cultural adjustment and reduced worker spirits, the company wants a complete reengineering effort at the marketing division.

Problem Declaration
Porter's 5 Forces Analysis
The potential social modification at the advertising department of Blair Howard Developing An Exceptional Presentation B is enhancing unpredictability in the workplace causing different obstacles for the Jeannie Lewis that would be changing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a major role in impacting calculated choices given that Stapes Inc. had to abandon its plans of combining with Workplace Deport after the Federal Trade Payment's intervention in the process. Provided the truth that the store has a global existence with branches in UK, USA, Canada and also Germany, political consider each of these nations might be able to influence efficiency or calculated objectives. Federal Profession Compensation's antitrust fit versus the merging took up important time of the company's senior management recommending that 'political' factors can have major effects for an international service.

Economic Factors: Economic factors such as the appearance of small companies in the global scenario suggest that Blair Howard Developing An Exceptional Presentation B is prospering in an environment where there is potential growth of services. Reality that shop consumers are mainly looking for office products for house offices recommends that the market has a climbing trend of business owners and also home based services.

Social factors: Social patterns in the economic climate reveal that customers are seeking benefit as well as attractive costs. Marketing research shows how the client for Blair Howard Developing An Exceptional Presentation B does not have understanding regarding locating solutions which can use a combination of comfort and inexpensive.

Technological factors: Modern technology plays an important role in Blair Howard Developing An Exceptional Presentation B's service approach especially as the organization is piloting Innovation centers which would certainly supply technology sales and assistance in the type of memory upgrades, outer installations. (Recap of INSECT in appendix 2).

OB Issues and Symptoms.

Several underlying Business Habits problems can be seen in Blair Howard Developing An Exceptional Presentation B's case as highlighted in this section.

Uneasiness about cultural modification: There is uneasiness about a cultural modification that would occur when Todd Krasnow leaves from his position as the Exec Vice President of Advertising And Marketing with a lot of the team member currently showing unhappiness over this possible action. This predicted adjustment has actually created stress and anxiety in the office which has been coupled with the past stress and anxiety of preparing the firm for a prospective merger with House Deport.
Pest Analysis
Difficult Job Setting for Newcomers: There is scarcity of personnel that can match the demanding environment of a busy company. Not just does this bring about trouble in finding the ideal individuals, it puts tension on brand-new hires as can not withstand the rate and stress that the company anticipates them to birth.

Twin Reporting Lines: Novices find this organizational society cumbersome and hard to deal with specifically as dotted line partnerships are suggested to be weak generally as well as unbiased setting and efficiency analysis is still done by the solid line manager. This suggests that novices can shed clearness about their particular roles and objectives especially as dotted line coverage does not keep them in straight communication with the solid line managers.

Bitterness From Cross Departmental Hiring: Krasnow's choice to make Lewis his successor as opposed to Bridget Coles although it had actually been speculated that the last would take Krasnow's setting came as a blow to her spirits. Lewis might have been qualified and proper for the job but the fact that Kransnow's separation would make Coles a direct record to Lewis may have been the factor for Coles' resignation from solutions.

Anxiety & Job Insecurity: Fear as well as instability can be identified as two major issues that Lewis would certainly be taking care of especially as the merging has now be terminated as well as two senior executives of the marketing division would certainly be leaving. The entire responsibility of the division would certainly be dropping on Lewis's shoulders that would not just be in charge of brining regarding a cultural adjustment however would certainly likewise need to confirm herself in her new duty.

Incompatible Administration Design of Leader: Lewis's administration design and also its conflict with the advertising division's duty can additionally be seen as an OB obstacle particularly as she has actually been made use of to handling problems in the procedures division where personnel are shown to concentrate on processes as well as get them. The advertising and marketing department on the various other hand can be seen as a team of people who are made use of to being supported by Krasnow that concentrated more on outcome than procedures.

Interdepartmental Disputes: Interdepartmental disputes between 3 divisions, advertising, merchandizing and also operations respectively over the allotment of the marketing mix can be recognized as one more OB concern. The marketing department does not share the same vision as the various other 2 departments concerning the aloocation of the advertising and marketing mix twoards promos and also advertsing, the merchandizing as well as procedures departments do not concur over the advertising and marketing mix allocation amongst one an additional either.

Disintegration in Advertising Division: Fragmentation in between the marketing and advertising departments can be identified as another OB problem which might need further focus. The truth that the advertising and marketing areas in the advertising and marketing department are disconnected is protecting against both departments from obtaining from each various other's experience as well as experience. Combination of advertising with retailing as well as procedures would certainly end up being more difficult if the advertising and marketing division itself is disintegrated which can be an additional prospective OB worry.

Blair Howard Developing An Exceptional Presentation B Analysis

Numerous concepts have been made use of to discuss the circumstances to get more quality about the scenario at hand.
Swot Analysis
McGregor's Theory X & Y: According to Douglas McGregor's Concept X, the majority of supervisors believe that subordinates are passive and also careless, have little ambition and withstand change. The hard variation of this concept emphasized threat, limited controls, risks and also punishments. Over time it creates low performance, subtle sabotage as well as rivalry (Bargain, 2003). Although the situation at Blair Howard Developing An Exceptional Presentation B is not entirely following Theory X, it can be seen that new hires are finding this setting rather stressful which might eventually lead to a higher inclination of the monitoring towards Theory X. According to McGregor's advocated view, which he called Concept Y, the crucial task of the administration is to set up business problems so that people can achieve their own goals best by routing their efforts in the direction of organizational benefits. If individuals locate no fulfillment in their job, the monitoring would have little option yet to rely on theory X and also external control (Deal, 2003). Also while evaluating Lewis's monitoring design, theory X may have been suitable in the procedures division somewhat but the Advertising and marketing department would certainly require reliance on Concept Y to get the creative thinking and creativity from the teams.

Tuckman's Team effort Concept: As far as Lewis's worry concerning bringing harmony between the advertising and marketing and advertising and marketing division is worried, this would originally lead to conflict as talked about by Bruce Tuckman in his 'Team effort Theory'. By combining the marketing and also advertising and marketing department's job, there might be the very same initial detach which can lead to the second stage of 'storming' where the teams challenge one an additional.

Bridges' Shift Design: Based On William Bridge's theory (appendix 4), people are rather unpleasant with modification, which is noticeable by the scenario at Blair Howard Developing An Exceptional Presentation B The circumstance can be viewed as a normal program of life if is studied based on Bridge's theory where he explains that people undergo three phases of transition when they experience adjustment. 'Ending, shedding as well as Letting go', The Neutral Zone as well as 'The New Beginning' (Bridges, 2004). When people are presented with modification, they get in phase one and so there might be feelings like despair, uncertainty, stress, temper, worry, rejection as well as disorientation.The circumstance at the advertising division of Blair Howard Developing An Exceptional Presentation B is comparable so Lewis can get comfy with the suggestion that it is not amazing behavior. In the second stage, there might be a requirement to connect the void in between the new as well as old society so Lewis might need to encounter this experience when Krasnow leaves. There may be low spirits as well as reduced efficiency at this stage which must not be taken as a problem. It is throughout this phase that Lewis will need to offer support to the division so that they can find an orientation. It can be seen how Krasnow has currently made this change much easier by making Lewis get associated with the division a year prior to his actual departure. According to Bridges' Design, phase 3 will cause openness to knowing, High energy and also dedication as people will certainly embrace the change (Bridges, 2004).
Vrio Analysis
Maslow's Need pecking order: The OB issue related to insecurity at the workplace has been activated first of all by the change in administration and secondly by the reality that the merging will certainly no more be initiated. Abraham Maslow in his Theory of 'Needs Pecking order' (appendix 5) has discusses the significance of 'safety and security needs as being a lower degree demand of a human for triggering motivation. As seen in the pyramid cooperated appendix 3, we can see just how 'the need to really feel safe and unharmed' goes to the second level of demands. Before a staff member can be made to develop emotionally, he requires to have his 'Physical 'as well as 'Safety and security' requires met. This shows that unless the personnel are made to feel secure concerning their present employment condition in Blair Howard Developing An Exceptional Presentation B they might not get to 'Self-Fulfillment'. (King, 2009).

SWOT Analysis for Blair Howard Developing An Exceptional Presentation B Case Study

Effects of Analysis.

The OB analysis has looked at various theories to recognize how to deal with the present circumstance available. The following three alternatives have been suggested to aid Lewis manage the organizational difficulties in the marketing division. Each of these options has actually been recommended for easing the change needed to bring the advertising and marketing department in accordance with the needs of the market and also for making the social modification that would comply with once the existing leader leaves.

Combination of advertising and marketing functions. Dividing Adverting and Production features. Assimilation of Advertising And Marketing with Procedures.

Examination of Alternatives.

Judith Shapiro who has earlier been spoken with by Lewis throughout the earlier merger days has expertise in business-to-business advertising along with firm and also retail advertising experience. As soon as Krasnow leaves, Lewis can hire Shapiro as an EVP for advertising to take care of both advertising and marketing and also marketing features.

The benefit of this strategy is that it will integrate the two features while decreasing the demand for working with an extra source for advertising. Lewis would be heading the advertising department and also in any case her substitute would certainly be needed for the present function that she is executing. The negative aspect of this option is that outside hiring might produce animosity from internal employees who may be eying the placement of EVP after Lewis takes control of Krasnow's setting.

Separating Adverting as well as Manufacturing: Provided the competitive pressures as well as high top quality work needed from the advertising and marketing company, it is suggested that Lewis ought to permit the manufacturing device to be a different function from the advertising and marketing unit. Considering that the majority of marketing agencies had these two features as different units, it makes even more feeling to comply with the standard.

Combination of Advertising And Marketing with Workflows: Because Lewis is already caring for the advertising and marketing and operations departments at the same time; it makes good sense to integrate the two functions since she has been successfully looking after both ends. The reality that both divisions currently have major distinctions over allocation of sources recommends that this assimilation may have the ability to cause consistency especially as Lewis would certainly be heading both ends.However there are different drawbacks of this action especially as it would put way too much burden over Lewis's shoulders. The fact that Lewis has to adapt her management style for the advertising and marketing department recommends that these two departments would be culturally varied. Lewis might not be able to apply one kind of leadership design to both departments which could result in inefficiency in either one of the 2 functions.


An analysis of the 3 choices shows that integration of advertising and marketing and also procedures would not be a practical action due to the huge distinctions in between the two departments regardless of the fact that currently Lewis is managing both. While separation of the production function may have been a favorable relocation for the advertising and marketing division, the truth that it would mean placing a third function under Lewis's wing indicates this must be prevented.

Action Plan.
Lewis will take control of the duty of EVP Advertising and marketing after Krasnow leaves.

Advertising and Marketing functions would certainly be combined.

Judith Shapiro will certainly be worked with to take Lewis's location as SVP of marketing and advertising.

Production function will certainly continue to be part of marketing under advertising and marketing feature.

Lewis will certainly separate herself from procedures.

An autonomous leadership design with staff member empowerment will be made use of in marketing department.

Open up door policy as well as focus on cross department interaction will be targeted at getting rid of dissonance.

Contingency strategy.

If the integration does not work out as prepared, a contingency strategy would certainly adhere to which would divide the production function from the advertising and marketing function to decrease the tons on the SVP of advertising and marketing. In case Judith Shapiro does not obtain hired, Lewis will be heading the marketing division without an SVP. Because case the manufacturing function will most definitely be separated by positioning it under an SVP manufacturing.