Otis Elevator Accelerating Business Transformation with IT 2004
Problem Statement of the Case Study
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In 1995, Otis Elevator Company (OTIS), a manufacturer of elevators and escalators, had a plan to modernize its entire elevator operation. A leading player in the elevator industry, OTIS was looking to leverage IT as a tool to enable business transformation across its global operations. IT would have a pivotal role in automating, synchronizing and streamlining the company’s elevator operations, enabling new business opportunities and improving customer experiences. I was selected to join the OTIS
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The article titled “Otis Elevator Accelerating Business Transformation with IT 2004” was published in the American Institute of Aeronautics and Astronautics’ Journal. In my 160-word essay, I narrated my personal experience, insights, and emotions regarding the same. This paper deals with the theme of business transformation, which encompasses a complete change of a company’s activities, process, and culture. Otis Elevator Company is one of the largest elevator manufacturers and maintains its
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It was 2004, and Otis Elevator, one of the global market leader in elevator business, was facing severe challenges to achieve strategic transformation. With increasing globalization, market competition, regulatory pressures, and consumer behavior changing, Otis had to reposition and transform its business into a global leader in innovative elevator services. why not find out more To achieve this, it had to leverage its IT investments and technology to increase business efficiency, agility, and profitability. Case Study: Otis’ legacy of 1
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I am a long-standing contributor to a prominent business publication. Earlier this year, I received a call from a team from the executive office who asked me to participate in their annual conference as a keynote speaker on the topic of the business transformation strategy. At that conference, I was introduced to their CEO, who is known for his strategic vision, and who invited me to attend his board meetings where we discuss the success of their current business strategy and what has motivated the company to take this specific turn. My brief, however, was to give a 1