Broadmoor Lives A New Orleans Neighborhoods Battle To Recover From Hurricane Katrina B Case Study Solution


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Broadmoor Lives A New Orleans Neighborhoods Battle To Recover From Hurricane Katrina B Case Study Help

Background and Facts

Broadmoor Lives A New Orleans Neighborhoods Battle To Recover From Hurricane Katrina B a workplace products merchant for little and average sized organisations has actually lately been involved in preparing for a merger with its rival Home Deport, which has actually impacted efficiency levels in departmentswith the elderly manager associated with legal problems presented by the government Profession Payment. With the Advertising Head putting forward the information of his departure from the firm in one year, Jeannie Lewis, the current head of procedures has been asked to take the function in the near future. With obstacles in the type of a prospective social adjustment as well as low employee morale, the company requires a total reengineering initiative at the marketing division.

Trouble Declaration

The possible social change at the advertising department of Broadmoor Lives A New Orleans Neighborhoods Battle To Recover From Hurricane Katrina B is increasing unpredictability in the workplace causing various obstacles for the Jeannie Lewis that would certainly be changing the head of the department in one year. nalysis

PEST analysis

Political Factors: Political factors play a major role in impacting strategic decisions since Stapes Inc. had to desert its plans of combining with Office Deport after the Federal Trade Payment's treatment while doing so. Given the truth that the store has a worldwide visibility with branches in UK, U.S.A., Canada and also Germany, political factors in each of these nations may be able to affect performance or strategic goals. Federal Trade Payment's antitrust match against the merger took up useful time of the organization's senior monitoring suggesting that 'political' factors can have serious ramifications for a worldwide organisation.

Economic Factors: Economic factors such as the emergence of local business in the global circumstance recommend that Broadmoor Lives A New Orleans Neighborhoods Battle To Recover From Hurricane Katrina B is thriving in an environment where there is prospective growth of organisations. Fact that shop consumers are primarily looking for workplace supplies for home workplaces suggests that the market has an increasing fad of entrepreneurs as well as house based organisations.

Social factors: Social patterns in the economy reveal that consumers are searching for comfort in addition to appealing prices. Market research shows how the client for Broadmoor Lives A New Orleans Neighborhoods Battle To Recover From Hurricane Katrina B lacks understanding about finding remedies which can provide a mix of ease and affordable.

Technical factors: Innovation plays an essential function in Broadmoor Lives A New Orleans Neighborhoods Battle To Recover From Hurricane Katrina B's company strategy particularly as the organization is piloting Modern technology facilities which would offer innovation sales as well as assistance in the kind of memory upgrades, peripheral installments. (Summary of INSECT in appendix 2).

OB Issues and also Symptoms.

Numerous underlying Business Behavior problems can be seen in Broadmoor Lives A New Orleans Neighborhoods Battle To Recover From Hurricane Katrina B's case as highlighted in this section.

Concerns about social modification: There is apprehension regarding a social change that would occur when Todd Krasnow leaves from his placement as the Executive Vice President of Advertising with most of the personnel already revealing unhappiness over this possible relocation. This anticipated change has actually produced anxiety in the office which has actually been coupled with the past stress and anxiety of preparing the firm for a possible merger with House Deport.

Difficult Work Setting for Newcomers: There is shortage of employees that can match the demanding atmosphere of a hectic organization. Not just does this cause problem in discovering the appropriate people, it places tension on brand-new hires as can not withstand the rate and also pressure that the company anticipates them to bear.

Double Coverage Lines: Novices discover this business society cumbersome as well as difficult to cope with particularly as dotted line relationships are meant to be weak in general and objective setting as well as efficiency examination is still done by the solid line manager. This implies that newbies might shed quality concerning their corresponding functions as well as purposes specifically as populated line coverage does not maintain them in straight communication with the solid line supervisors.

Animosity From Cross Departmental Hiring: Krasnow's choice to make Lewis his successor rather than Bridget Coles although it had been hypothesized that the last would take Krasnow's setting came as a strike to her spirits. Lewis might have been capable and appropriate for the job but the truth that Kransnow's separation would certainly make Coles a direct record to Lewis might have been the reason for Coles' resignation from solutions.

Worry & Work Instability: Fear and also insecurity can be determined as two major problems that Lewis would be dealing with particularly as the merger has actually currently be cancelled as well as two elderly executives of the advertising department would be leaving. The whole responsibility of the department would certainly be falling on Lewis's shoulders that would certainly not simply be in charge of brining about a social adjustment but would certainly additionally have to verify herself in her brand-new duty.

Incompatible Administration Style of Leader: Lewis's management design and its incompatibility with the advertising division's role can also be seen as an OB obstacle particularly as she has actually been used to dealing with issues in the procedures division where workers are educated to focus on processes as well as get them. The advertising department on the various other hand can be viewed as a group of individuals who are made use of to being nurtured by Krasnow who focused a lot more on outcome than procedures.

Interdepartmental Differences: Interdepartmental differences between 3 departments, advertising, merchandizing and procedures specifically over the allotment of the marketing mix can be recognized as an additional OB issue. Although the marketing division does not share the very same vision as the other 2 departments pertaining to the aloocation of the advertising and marketing mix twoards promotions and advertsing, the merchandizing as well as procedures divisions do not agree over the advertising and marketing mix allotment amongst one another either.

Disintegration in Advertising Division: Fragmentation in between the marketing and advertising departments can be identified as an additional OB problem which can require additional focus. The reality that the advertising and marketing sections in the advertising division are separated is protecting against both divisions from getting from each other's experience and also competence. Assimilation of advertising with retailing as well as operations would certainly end up being harder if the marketing division itself is degenerated which can be one more possible OB issue.

Broadmoor Lives A New Orleans Neighborhoods Battle To Recover From Hurricane Katrina B Analysis

Different concepts have actually been utilized to discuss the circumstances to get more clearness regarding the situation handy.

McGregor's Concept X & Y: According to Douglas McGregor's Theory X, a lot of managers believe that subordinates are passive as well as lazy, have little ambition as well as stand up to modification. The circumstance at Broadmoor Lives A New Orleans Neighborhoods Battle To Recover From Hurricane Katrina B is not completely complying with Concept X, it can be seen that new hires are finding this environment instead stressful which may eventually lead to a higher disposition of the administration in the direction of Theory X. Also while examining Lewis's management style, theory X may have been appropriate in the operations department to some level however the Advertising department would certainly call for dependence on Theory Y in order to get the creativity as well as originality from the teams.

Tuckman's Synergy Concept: As far as Lewis's issue regarding bringing harmony between the marketing and advertising division is concerned, this would at first lead to conflict as talked about by Bruce Tuckman in his 'Teamwork Concept'. (Tuckman, 1965). As per Tuckman's concept displayed in appendix 3, during the first phase of team development, individuals might not bond, as they are busy locating their location in the team. By integrating the marketing and advertising department's work, there might coincide preliminary separate which could lead to the 2nd phase of 'storming' where the teams test one another. It is only during the third phase or 'norming' when they would certainly come together to share suggestions before the group can bring about synergy in the 4th stage 'performing'.

When people are presented with adjustment, they go into stage one as well as so there may be feelings like unhappiness, uncertainty, irritation, temper, concern, rejection and also disorientation.The situation at the advertising and marketing department of Broadmoor Lives A New Orleans Neighborhoods Battle To Recover From Hurricane Katrina B is comparable so Lewis can get comfy with the concept that it is not amazing behavior. It is throughout this stage that Lewis will have to give advice to the department so that they can discover a feeling of direction. It can be seen how Krasnow has actually already made this transition less complicated by making Lewis get involved in the department a year prior to his actual departure.

Maslow's Demand hierarchy: The OB issue pertaining to instability at the office has actually been activated first of all by the modification in management and also second of all by the reality that the merging will no more be launched. Abraham Maslow in his Theory of 'Demands Power structure' (appendix 5) has reviews the value of 'safety requires as being a lower degree demand of a human for triggering inspiration. As seen in the pyramid shared in appendix 3, we can see just how 'the need to feel protected and also safe' goes to the 2nd level of demands. Prior to a staff member can be made to establish mentally, he needs to have his 'Physiological 'as well as 'Safety' needs fulfilled. This suggests that unless the workers are made to feel protected about their present work status in Broadmoor Lives A New Orleans Neighborhoods Battle To Recover From Hurricane Katrina B they may not get to 'Self-Fulfillment'. (King, 2009).

SWOT Analysis for Broadmoor Lives A New Orleans Neighborhoods Battle To Recover From Hurricane Katrina B Case Study

Ramification of Analysis.

The OB analysis has considered numerous concepts to understand how to handle the current scenario available. The complying with three alternatives have been suggested to aid Lewis deal with the business obstacles in the marketing department. Each of these options has actually been recommended for reducing the change required to bring the marketing department according to the requirements of the marketplace and also for making the social adjustment that would follow once the existing leader leaves.

Combination of advertising and marketing features. Dividing Adverting and also Manufacturing functions. Combination of Marketing with Operations.

Assessment of Alternatives.

Judith Shapiro that has actually earlier been talked to by Lewis during the earlier merging days has proficiency in business-to-business advertising and marketing along with agency as well as retail marketing experience. When Krasnow leaves, Lewis can employ Shapiro as an EVP for advertising and marketing to handle both advertising and marketing and also advertising and marketing features.

The advantage of this strategy is that it will certainly incorporate both functions while lowering the need for working with an added resource for advertising and marketing. Lewis would certainly be heading the advertising division as well as in any case her substitute would certainly be required for the existing role that she is carrying out. The downside of this alternative is that external hiring may bring about resentment from internal workers who may be looking at the placement of EVP after Lewis takes over Krasnow's position.

Dividing Adverting and also Production: Given the affordable stress and top quality work required from the ad agency, it is advised that Lewis ought to allow the manufacturing system to be a different feature from the marketing system. Given that many ad agency had these two features as separate systems, it makes more feeling to comply with the standard. Both functions might be able to concentrate on their core activates extra successfully. The downside of this method would be that added expenses would have to be birthed for setting up separate production functions. In addition to this, a production head might have to be worked with which might raise overheads for the company.

Combination of Marketing with Procedures: Since Lewis is currently caring for the advertising and marketing as well as procedures divisions concurrently; it makes sense to incorporate both functions considering that she has been efficiently caring for both ends. The fact that both departments already have major differences over allocation of resources suggests that this assimilation might be able to cause consistency specifically as Lewis would be heading both ends.However there are numerous drawbacks of this move specifically as it would certainly put way too much problem over Lewis's shoulders. The reality that Lewis needs to adapt her management design for the advertising department recommends that these 2 departments would be culturally diverse. Lewis may not be able to apply one kind of management design to both divisions which might result in ineffectiveness in either one of the two functions.


An assessment of the 3 alternatives indicates that assimilation of advertising and also operations would not be a possible action due to the huge distinctions between the two departments in spite of the reality that currently Lewis is taking care of both. While splitting up of the production function might have been a positive step for the advertising and marketing department, the reality that it would imply placing a 3rd feature under Lewis's wing suggests this ought to be avoided.

Activity Plan.

Lewis will certainly take control of the role of EVP Advertising and marketing after Krasnow leaves.

Marketing and advertising features would certainly be merged.

Judith Shapiro will be hired to take Lewis's location as SVP of marketing and advertising.

Production function will certainly remain part of advertising under advertising and marketing feature.

Lewis will divide herself from procedures.

An autonomous leadership design with worker empowerment will be utilized in advertising and marketing division.

Open door policy and also emphasis on cross departmental interaction will be aimed at eliminating discord.

Backup strategy.

If the combination does not work out as intended, a backup strategy would adhere to which would divide the manufacturing function from the marketing function to decrease the load on the SVP of advertising and marketing. In case Judith Shapiro does not get hired, Lewis will be heading the advertising and marketing department without an SVP. Because case the manufacturing function will most definitely be separated by positioning it under an SVP manufacturing.