Kalamazoo Zoo Case Study Analysis


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Kalamazoo Zoo Case Study Solution

Background and Facts

Kalamazoo Zoo an office materials retailer for tiny and medium sized companies has actually recently been involved in planning for a merging with its competitor Residence Deport, which has affected performance levels in departmentswith the elderly supervisor associated with legal complications presented by the government Profession Commission. With the Advertising Head putting forward the information of his separation from the business in one year, Jeannie Lewis, the current head of operations has been asked to take the role in the near future. With difficulties in the type of a possible cultural modification and reduced staff member morale, the company wants a full reengineering effort at the advertising division.

Trouble Statement
Porter's 5 Forces Analysis
The potential cultural modification at the advertising and marketing division of Kalamazoo Zoo is boosting uncertainty in the workplace leading to different difficulties for the Jeannie Lewis who would be replacing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a major duty in impacting tactical choices given that Stapes Inc. needed to abandon its plans of combining with Office Deport after the Federal Profession Commission's intervention in the process. Provided the reality that the shop has an international existence with branches in UK, UNITED STATES, Canada and Germany, political consider each of these countries may be able to affect performance or critical objectives. Federal Trade Payment's antitrust suit against the merging took up valuable time of the company's senior monitoring suggesting that 'political' factors can have serious effects for a worldwide organisation.

Economic Factors: Economic factors such as the development of small businesses in the international circumstance suggest that Kalamazoo Zoo is prospering in an environment where there is potential growth of companies. Truth that store consumers are mostly looking for workplace materials for house offices suggests that the market has an increasing pattern of business owners and also home based organisations.

Social factors: Social trends in the economy reveal that customers are searching for ease as well as appealing rates. Market research demonstrates how the client for Kalamazoo Zoo lacks recognition about locating remedies which can offer a mix of ease and also low costs.

Technological factors: Innovation plays an important duty in Kalamazoo Zoo's service strategy particularly as the organization is piloting Technology centers which would certainly supply technology sales as well as assistance in the type of memory upgrades, peripheral setups. (Recap of INSECT in appendix 2).

OB Issues as well as Manifestations.

A number of underlying Organizational Habits problems can be seen in Kalamazoo Zoo's case as highlighted in this section.

Apprehensions concerning cultural change: There is apprehension concerning a social modification that would happen when Todd Krasnow leaves from his placement as the Executive Vice Head Of State of Advertising with the majority of the staff members already showing unhappiness over this possible move. This predicted change has actually produced stress and anxiety in the office which has been paired with the previous stress and anxiety of preparing the company for a possible merger with House Deport.
Pest Analysis
Difficult Job Setting for Newcomers: There is lack of employees that can match the demanding atmosphere of a fast-paced company. Not just does this bring about trouble in discovering the appropriate people, it puts stress on new hires as can not endure the speed and also stress that the organization anticipates them to birth.

Twin Coverage Lines: Newbies discover this organizational society troublesome and also difficult to handle especially as populated line connections are indicated to be weak as a whole as well as objective setup as well as performance analysis is still done by the solid line manager. This implies that newbies can shed clarity about their respective duties as well as objectives particularly as populated line reporting does not maintain them in straight communication with the solid line managers.

Animosity From Cross Departmental Hiring: Krasnow's choice to make Lewis his successor rather than Bridget Coles although it had been hypothesized that the latter would certainly take Krasnow's setting came as a strike to her spirits. Lewis may have been qualified as well as suitable for the job but the fact that Kransnow's departure would certainly make Coles a straight record to Lewis may have been the factor for Coles' resignation from solutions.

Fear & Task Instability: Worry and insecurity can be identified as 2 major concerns that Lewis would be handling specifically as the merging has actually now be terminated and also two senior execs of the advertising and marketing department would certainly be leaving. The whole obligation of the department would be dropping on Lewis's shoulders that would certainly not just be in charge of brining concerning a social change however would certainly also need to show herself in her brand-new role.

Inappropriate Administration Style of Leader: Lewis's administration design as well as its incompatibility with the advertising department's function can likewise be seen as an OB difficulty specifically as she has been utilized to handling concerns in the procedures department where workers are taught to concentrate on processes and obtain them. The marketing department on the other hand can be seen as a team of people that are utilized to being supported by Krasnow that concentrated a lot more on outcome than procedures.

Interdepartmental Disagreements: Interdepartmental differences in between three departments, marketing, merchandizing as well as operations specifically over the allotment of the advertising mix can be determined as an additional OB worry. Although the advertising division does not share the very same vision as the other 2 divisions concerning the aloocation of the marketing mix twoards promos and also advertsing, the merchandizing as well as operations departments do not agree over the advertising and marketing mix appropriation amongst each other either.

Disintegration in Marketing Department: Fragmentation between the advertising and marketing divisions can be determined as another OB problem which might need additional interest. The fact that the advertising and marketing sections in the advertising division are detached is stopping both departments from gaining from each other's experience as well as expertise. Integration of advertising with retailing as well as operations would certainly become harder if the advertising department itself is broken down which can be an additional potential OB problem.

Kalamazoo Zoo Analysis

Various concepts have been utilized to discuss the conditions to get further clarity regarding the circumstance available.
Swot Analysis
McGregor's Concept X & Y: According to Douglas McGregor's Concept X, most managers believe that subordinates are easy and also lazy, have little ambition and also resist change. The hard version of this theory emphasized browbeating, limited controls, dangers and also penalties. In time it creates low productivity, refined sabotage and rivalry (Offer, 2003). Although the circumstance at Kalamazoo Zoo is not entirely complying with Concept X, it can be seen that new hires are finding this environment instead stressful which might at some point cause a better inclination of the administration in the direction of Theory X. Based on McGregor's supported view, which he called Theory Y, the essential job of the monitoring is to arrange organizational conditions to make sure that people can attain their own objectives best by routing their efforts in the direction of business benefits. If individuals locate no satisfaction in their work, the management would certainly have little option however to depend on concept X and also external control (Bargain, 2003). Even while evaluating Lewis's management design, concept X might have been suitable in the operations division to some extent yet the Marketing department would certainly call for dependence on Concept Y to get the creative thinking and also originality from the groups.

Tuckman's Teamwork Concept: As far as Lewis's problem about bringing harmony between the marketing and marketing division is concerned, this would at first lead to conflict as reviewed by Bruce Tuckman in his 'Teamwork Concept'. By combining the advertising and marketing as well as advertising department's work, there may be the exact same initial detach which might lead to the 2nd phase of 'storming' where the teams test one another.

Bridges' Transition Version: According To William Bridge's theory (appendix 4), people are quite uncomfortable with modification, which is obvious by the circumstance at Kalamazoo Zoo The scenario can be seen as a typical training course of life if is examined based on Bridge's theory where he clarifies that individuals go through 3 phases of change when they experience adjustment. 'Ending, losing and also Releasing', The Neutral Area as well as 'The New Starting' (Bridges, 2004). When people are presented with modification, they go into stage one therefore there might be feelings like despair, unpredictability, aggravation, temper, fear, rejection and disorientation.The scenario at the advertising department of Kalamazoo Zoo is comparable so Lewis can obtain comfortable with the concept that it is not phenomenal behavior. In the 2nd stage, there might be a demand to link the gap in between the new as well as old society so Lewis might need to encounter this challenge as soon as Krasnow leaves. There might be low spirits and also low efficiency at this stage which must not be taken as a problem. It is throughout this stage that Lewis will certainly have to give guidance to the department to make sure that they can discover an orientation. It can be seen how Krasnow has currently made this transition much easier by making Lewis get involved in the department a year before his real separation. According to Bridges' Design, phase three will certainly produce openness to discovering, High power and dedication as individuals will welcome the adjustment (Bridges, 2004).
Vrio Analysis
Abraham Maslow in his Theory of 'Needs Pecking order' (appendix 5) has talks about the relevance of 'safety and security requires as being a reduced degree requirement of a human for activating motivation. As seen in the pyramid shared in appendix 3, we can see exactly how 'the demand to really feel safe and out of threat' is at the 2nd degree of needs. Prior to a worker can be made to establish psychologically, he needs to have his 'Physical 'and also 'Safety' requires satisfied.

SWOT Analysis for Kalamazoo Zoo Case Study

Implication of Analysis.

The OB analysis has actually considered numerous theories to comprehend exactly how to handle the existing circumstance at hand. The adhering to three options have actually been proposed to assist Lewis take care of the business obstacles in the advertising and marketing department. Each of these choices has been suggested for reducing the change needed to bring the advertising and marketing department in accordance with the requirements of the marketplace and for making the social adjustment that would adhere to when the present leader leaves.

Assimilation of advertising and marketing functions. Dividing Adverting and Manufacturing features. Combination of Marketing with Workflow.

Assessment of Alternatives.

Judith Shapiro who has earlier been spoken with by Lewis throughout the earlier merging days has experience in business-to-business advertising and marketing along with agency as well as retail advertising experience. Once Krasnow leaves, Lewis can hire Shapiro as an EVP for advertising and marketing to handle both marketing and also advertising and marketing functions.

The advantage of this strategy is that it will integrate the two features while minimizing the demand for hiring an added source for advertising and marketing. In addition to this, Lewis would certainly be heading the marketing division and also in any case her replacement would be required for the present role that she is carrying out. The disadvantage of this choice is that external hiring may bring about bitterness from inner personnel who might be considering the position of EVP after Lewis takes control of Krasnow's setting.

Separating Adverting and Production: Provided the affordable stress and excellent quality job needed from the ad agency, it is recommended that Lewis ought to allow the manufacturing device to be a separate feature from the advertising and marketing unit. Since the majority of advertising agencies had these two functions as different systems, it makes more sense to follow the standard. Along with this, both features may have the ability to focus on their core triggers much more successfully. Nevertheless, the drawback of this technique would certainly be that added prices would certainly need to be borne for establishing different production features. Along with this, a manufacturing head might need to be worked with which could enhance overheads for the organization.

Assimilation of Marketing with Workflows: Considering that Lewis is currently looking after the advertising and marketing and procedures departments simultaneously; it makes sense to integrate the two functions because she has actually been successfully taking care of both ends. The reality that the two divisions currently have major differences over allowance of sources suggests that this combination might have the ability to cause harmony specifically as Lewis would certainly be heading both ends.However there are different downsides of this move especially as it would put way too much burden over Lewis's shoulders. The reality that Lewis has to adapt her monitoring design for the marketing department suggests that these two departments would be culturally diverse. Lewis may not be able to apply one kind of management style to both divisions which can result in inefficiency in either one of the 2 functions.


An analysis of the 3 choices shows that assimilation of advertising as well as operations would not be a viable relocation as a result of the huge differences between the two departments although that presently Lewis is managing both. While splitting up of the production function may have been a beneficial move for the advertising department, the fact that it would suggest putting a third function under Lewis's wing means this should be stayed clear of. The integration of the marketing division is the very best alternative in terms of obtaining the optimum results from the department. An action plan for this alternative is gone over below.

Activity Strategy.
Lewis will certainly take control of the function of EVP Advertising and marketing after Krasnow leaves.

Marketing and advertising functions would be combined.

Judith Shapiro will be employed to take Lewis's area as SVP of advertising and marketing.

Production feature will stay part of advertising under advertising and marketing function.

Lewis will certainly divide herself from procedures.

An autonomous leadership style with staff member empowerment will be utilized in advertising department.

Open up door plan as well as emphasis on cross departmental communication will certainly be focused on removing dissonance.

Backup plan.

If the integration does not work out as intended, a backup plan would certainly comply with which would divide the manufacturing function from the marketing function to lower the tons on the SVP of marketing and advertising. In case Judith Shapiro does not obtain worked with, Lewis will certainly be heading the advertising and marketing department without an SVP. In that case the production function will absolutely be divided by placing it under an SVP manufacturing.