Kbc Mobile Banking Case Study Help


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Kbc Mobile Banking Case Study Solution

Background and Facts

Kbc Mobile Banking an office products retailer for tiny as well as moderate sized organisations has just recently been involved in preparing for a merger with its rival Home Deport, which has actually affected efficiency degrees in departmentswith the elderly manager involved in lawful complications presented by the federal Profession Commission. With the Marketing Head putting forward the information of his separation from the company in one year, Jeannie Lewis, the existing head of procedures has actually been asked to take the function in the near future. With challenges in the type of a prospective cultural modification as well as reduced staff member spirits, the organization wants a total reengineering effort at the marketing department.

Problem Statement
Porter's 5 Forces Analysis
The possible cultural change at the advertising and marketing department of Kbc Mobile Banking is enhancing uncertainty in the working environment leading to numerous challenges for the Jeannie Lewis who would be replacing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a significant role in impacting calculated choices given that Stapes Inc. needed to desert its strategies of combining with Office Deport after the Federal Trade Payment's treatment at the same time. Provided the truth that the shop has a worldwide existence with branches in UK, USA, Canada and Germany, political factors in each of these countries might be able to impact performance or critical objectives. Federal Trade Payment's antitrust match against the merging occupied important time of the company's elderly administration recommending that 'political' factors can have serious ramifications for a worldwide service.

Economic Factors: Financial factors such as the introduction of small companies in the international situation recommend that Kbc Mobile Banking is growing in an atmosphere where there is possible development of organisations. In addition to this, reality that shop customers are mostly looking for workplace supplies for office suggests that the market has a climbing trend of business owners and also online organisations.

Social factors: Social patterns in the economic situation reveal that customers are looking for comfort along with appealing rates. Marketing research shows how the customer for Kbc Mobile Banking lacks understanding regarding finding options which can provide a mix of ease and inexpensive.

Technical factors: Technology plays an essential duty in Kbc Mobile Banking's company strategy particularly as the organization is piloting Modern technology facilities which would supply modern technology sales and assistance in the form of memory upgrades, peripheral setups. (Recap of INSECT in appendix 2).

OB Issues as well as Manifestations.

A number of underlying Organizational Behavior problems can be seen in Kbc Mobile Banking's case as highlighted in this area.

Uneasiness concerning social change: There is uneasiness concerning a social modification that would take place once Todd Krasnow leaves from his position as the Exec Vice Head Of State of Advertising with most of the personnel already revealing unhappiness over this potential step. This predicted change has produced stress in the workplace which has actually been combined with the previous anxiety of preparing the firm for a prospective merging with Residence Deport.
Pest Analysis
Stressful Job Environment for Newcomers: There is scarcity of workers that can match the difficult environment of a fast-paced company. Not only does this lead to difficulty in finding the ideal individuals, it places stress and anxiety on new hires as can not endure the speed and also pressure that the organization anticipates them to bear.

Twin Coverage Lines: Beginners discover this business society difficult as well as difficult to handle specifically as dotted line relationships are suggested to be weaker as a whole as well as unbiased setup as well as efficiency examination is still done by the strong line supervisor. This means that novices could lose clarity about their respective roles and also goals particularly as dotted line coverage does not keep them in straight interaction with the strong line managers.

Resentment From Cross Departmental Hiring: Krasnow's choice to make Lewis his successor as opposed to Bridget Coles although it had actually been hypothesized that the last would take Krasnow's setting came as an impact to her morale. Lewis may have been qualified and also appropriate for the work yet the fact that Kransnow's separation would make Coles a straight report to Lewis may have been the reason for Coles' resignation from solutions.

Concern & Task Instability: Worry as well as insecurity can be determined as two significant issues that Lewis would be dealing with specifically as the merging has actually currently be cancelled as well as 2 elderly execs of the marketing division would be leaving. The whole duty of the department would certainly be dropping on Lewis's shoulders who would not just be in charge of brining regarding a social change however would certainly likewise need to prove herself in her brand-new duty.

Incompatible Administration Style of Leader: Lewis's monitoring design and also its incompatibility with the advertising and marketing department's function can also be seen as an OB difficulty particularly as she has actually been made use of to taking care of concerns in the operations department where personnel are taught to concentrate on processes and also obtain them. The advertising and marketing division on the other hand can be viewed as a team of individuals who are utilized to being nurtured by Krasnow who focused extra on outcome than processes.

Interdepartmental Differences: Interdepartmental differences in between 3 departments, advertising and marketing, merchandizing as well as operations specifically over the appropriation of the advertising mix can be identified as one more OB problem. Although the advertising division does not share the exact same vision as the other 2 departments concerning the aloocation of the marketing mix twoards promos and also advertsing, the merchandizing and procedures divisions do not agree over the advertising mix allowance among one another either.

Fragmentation in Advertising And Marketing Division: Disintegration in between the advertising and marketing departments can be identified as one more OB problem which could need more attention. The truth that the advertising and marketing sections in the marketing department are detached is protecting against both divisions from getting from each various other's experience and expertise. Assimilation of advertising with retailing as well as procedures would come to be harder if the marketing department itself is degenerated which can be another prospective OB problem.

Kbc Mobile Banking Analysis

Different theories have actually been made use of to describe the scenarios to obtain further clearness about the situation at hand.
Swot Analysis
McGregor's Theory X & Y: According to Douglas McGregor's Theory X, most managers believe that subordinates are passive and also careless, have little ambition as well as stand up to change. The difficult version of this concept stressed threat, tight controls, risks and punishments. With time it generates low performance, refined sabotage and competition (Deal, 2003). The circumstance at Kbc Mobile Banking is not completely following Theory X, it can be seen that new hires are finding this setting rather demanding which might ultimately lead to a higher inclination of the administration in the direction of Theory X. Based on McGregor's supported view, which he called Theory Y, the essential job of the monitoring is to prepare business problems to make sure that individuals can achieve their own objectives best by routing their initiatives towards organizational rewards. If people discover no satisfaction in their job, the management would certainly have little choice however to count on concept X and outside control (Bargain, 2003). Even while examining Lewis's management design, concept X might have appropriated in the procedures division to some extent however the Advertising division would certainly call for dependence on Theory Y so as to get the creativity and also creativity from the groups.

Tuckman's Teamwork Concept: As far as Lewis's issue about bringing harmony between the marketing and advertising department is worried, this would at first cause conflict as discussed by Bruce Tuckman in his 'Teamwork Concept'. (Tuckman, 1965). As per Tuckman's theory shown in appendix 3, during the initial phase of group development, people may not bond, as they are active discovering their area in the team. By incorporating the marketing and advertising division's work, there may be the same initial detach which might result in the second phase of 'storming' where the groups test one another. It is just throughout the third stage or 'norming' when they would certainly come together to share concepts before the group can bring about synergy in the fourth phase 'executing'.

Bridges' Change Model: As per William Bridge's theory (appendix 4), individuals are rather uneasy with adjustment, which is evident by the scenario at Kbc Mobile Banking The scenario can be viewed as a regular course of life if is researched according to Bridge's theory where he discusses that people experience 3 stages of transition when they experience modification. 'Closing, losing and also Releasing', The Neutral Zone and 'The New Starting' (Bridges, 2004). When people exist with modification, they get in stage one therefore there might be feelings like sadness, uncertainty, frustration, temper, fear, denial and also disorientation.The situation at the marketing department of Kbc Mobile Banking is similar so Lewis can get comfortable with the concept that it is not remarkable habits. In the second phase, there might be a need to bridge the void between the new and old society so Lewis may have to face this experience as soon as Krasnow leaves. There may be low morale and also reduced performance at this stage which ought to not be taken as a problem. It is throughout this stage that Lewis will need to give assistance to the department to ensure that they can locate a sense of direction. It can be seen exactly how Krasnow has actually already made this transition easier by making Lewis get involved in the division a year before his actual separation. According to Bridges' Model, phase 3 will certainly cause openness to knowing, High energy and commitment as individuals will embrace the change (Bridges, 2004).
Vrio Analysis
Abraham Maslow in his Theory of 'Requirements Hierarchy' (appendix 5) has reviews the value of 'safety needs as being a reduced level demand of a human for causing motivation. As seen in the pyramid shared in appendix 3, we can see exactly how 'the need to feel safe and also out of risk' is at the 2nd degree of requirements. Prior to a staff member can be made to develop emotionally, he requires to have his 'Physiological 'and also 'Safety and security' requires satisfied.

SWOT Analysis for Kbc Mobile Banking Case Study

Ramification of Analysis.

The OB analysis has considered different concepts to understand exactly how to deal with the present circumstance handy. The following three options have been suggested to aid Lewis deal with the organizational difficulties in the advertising department. Each of these choices has been proposed for alleviating the transition required to bring the advertising and marketing department according to the needs of the market as well as for making the social adjustment that would follow as soon as the present leader leaves.

Assimilation of marketing and advertising functions. Separating Adverting as well as Production features. Assimilation of Marketing with Workflow.

Assessment of Alternatives.

Judith Shapiro that has earlier been talked to by Lewis throughout the earlier merger days has know-how in business-to-business advertising along with company as well as retail marketing experience. When Krasnow leaves, Lewis can hire Shapiro as an EVP for marketing to take care of both advertising and marketing and also marketing features.

The advantage of this method is that it will certainly incorporate both functions while lowering the demand for hiring an additional source for advertising. In addition to this, Lewis would certainly be heading the advertising and marketing department and in any case her replacement would be required for the present duty that she is performing. The disadvantage of this alternative is that external hiring might bring about bitterness from interior employees that may be looking at the position of EVP after Lewis takes control of Krasnow's position.

Dividing Adverting as well as Production: Given the affordable stress and high quality job required from the advertising and marketing company, it is recommended that Lewis ought to allow the production device to be a separate feature from the advertising and marketing device. Since the majority of marketing companies had these two functions as different units, it makes more feeling to comply with the standard.

Assimilation of Advertising And Marketing with Operations: Considering that Lewis is currently taking care of the advertising and procedures departments simultaneously; it makes sense to incorporate the two functions considering that she has been efficiently taking treatment of both ends. The fact that Lewis has to adapt her administration style for the marketing division suggests that these 2 divisions would be culturally diverse.


An examination of the 3 options shows that combination of marketing and operations would certainly not be a viable step because of the vast distinctions between both departments despite the fact that presently Lewis is taking care of both. While splitting up of the manufacturing feature may have been a beneficial action for the advertising and marketing division, the reality that it would certainly imply positioning a 3rd feature under Lewis's wing means this ought to be prevented. The integration of the advertising and marketing department is the very best alternative in terms of obtaining the ideal arise from the division. An activity prepare for this alternative is gone over below.

Activity Strategy.
Lewis will take control of the function of EVP Advertising after Krasnow leaves.

Advertising and Marketing functions would certainly be merged.

Judith Shapiro will be employed to take Lewis's location as SVP of advertising and marketing.

Manufacturing feature will continue to be component of marketing under marketing function.

Lewis will certainly separate herself from operations.

An autonomous management style with staff member empowerment will be utilized in marketing department.

Open up door policy as well as emphasis on cross departmental interaction will certainly be aimed at eliminating discord.

Backup strategy.

If the combination does not exercise as intended, a backup plan would follow which would divide the production feature from the advertising function to lower the lots on the SVP of advertising and marketing. In case Judith Shapiro does not obtain employed, Lewis will certainly be heading the marketing department without an SVP. Because case the manufacturing function will absolutely be separated by placing it under an SVP production.