Pilot Testing A Pediatric Complex Care Coordination Service Case Study Solution


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Pilot Testing A Pediatric Complex Care Coordination Service Case Study Solution

Background and Facts

Pilot Testing A Pediatric Complex Care Coordination Service a workplace supplies seller for small as well as average sized companies has actually lately been associated with preparing for a merger with its competitor House Deport, which has influenced effectiveness levels in departmentswith the elderly manager involved in legal complications put forth by the government Trade Payment. With the Marketing Head advancing the news of his departure from the firm in one year, Jeannie Lewis, the current head of operations has actually been asked to take the duty in the near future. With challenges in the form of a potential cultural modification as well as low employee spirits, the company requires a full reengineering effort at the advertising and marketing department.

Trouble Statement
Porter's 5 Forces Analysis
The prospective social change at the marketing department of Pilot Testing A Pediatric Complex Care Coordination Service is boosting uncertainty in the working environment leading to different obstacles for the Jeannie Lewis who would certainly be replacing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a major function in influencing strategic choices because Stapes Inc. needed to abandon its plans of combining with Workplace Deport after the Federal Profession Commission's treatment in the process. Offered the truth that the shop has a worldwide presence with branches in UK, USA, Canada as well as Germany, political consider each of these nations might have the ability to impact efficiency or strategic goals. Federal Trade Commission's antitrust fit against the merging occupied important time of the company's senior management suggesting that 'political' factors can have severe implications for a worldwide organisation.

Economic Factors: Economic factors such as the introduction of small companies in the worldwide situation suggest that Pilot Testing A Pediatric Complex Care Coordination Service is prospering in an environment where there is potential development of companies. Reality that shop clients are mainly looking for office materials for residence workplaces recommends that the market has an increasing trend of business owners and also house based businesses.

Social factors: Social fads in the economy show that consumers are seeking convenience in addition to eye-catching prices. Marketing research shows how the customer for Pilot Testing A Pediatric Complex Care Coordination Service does not have understanding regarding locating services which can use a mix of ease as well as affordable.

Technological factors: Technology plays a crucial duty in Pilot Testing A Pediatric Complex Care Coordination Service's business strategy specifically as the company is piloting Technology centers which would supply modern technology sales and support in the kind of memory upgrades, outer setups. (Recap of BUG in appendix 2).

OB Issues as well as Effects.

Numerous underlying Business Habits concerns can be seen in Pilot Testing A Pediatric Complex Care Coordination Service's case as highlighted in this section.

Concerns regarding social modification: There is uneasiness about a social modification that would take place as soon as Todd Krasnow leaves from his setting as the Executive Vice President of Marketing with the majority of the team member already showing discontent over this potential move. This anticipated change has actually produced stress in the office which has been combined with the previous tension of preparing the company for a prospective merging with House Deport.
Pest Analysis
Difficult Work Setting for Newcomers: There is shortage of employees that can match the stressful atmosphere of a fast-paced company. Not just does this cause problem in discovering the ideal people, it places stress and anxiety on brand-new hires as can not hold up against the rate and also pressure that the organization expects them to birth.

Twin Coverage Lines: Newbies find this organizational society difficult and also hard to handle especially as populated line relationships are implied to be weak as a whole and unbiased setup as well as efficiency examination is still done by the strong line manager. This indicates that novices can lose quality regarding their particular duties as well as purposes particularly as dotted line coverage does not keep them in straight interaction with the solid line managers.

Bitterness From Cross Departmental Hiring: Krasnow's choice to make Lewis his follower rather than Bridget Coles despite the fact that it had been guessed that the last would take Krasnow's placement came as a blow to her morale. Lewis may have been qualified and proper for the task but the truth that Kransnow's departure would make Coles a direct report to Lewis might have been the factor for Coles' resignation from solutions.

Concern & Task Insecurity: Fear and also insecurity can be identified as 2 significant concerns that Lewis would certainly be dealing with especially as the merger has currently be terminated as well as two senior execs of the advertising and marketing division would be leaving. The whole obligation of the division would certainly be dropping on Lewis's shoulders that would not just supervise of brining about a social modification yet would likewise need to prove herself in her brand-new function.

Incompatible Management Style of Leader: Lewis's monitoring design and its incompatibility with the advertising and marketing department's role can also be seen as an OB obstacle especially as she has been used to dealing with problems in the procedures department where employees are shown to focus on processes and obtain them. The advertising and marketing division on the other hand can be seen as a group of people who are used to being supported by Krasnow who concentrated much more on output than procedures.

Interdepartmental Arguments: Interdepartmental differences between 3 departments, advertising and marketing, merchandizing and operations respectively over the appropriation of the marketing mix can be identified as another OB problem. Although the marketing department does not share the very same vision as the other two divisions pertaining to the aloocation of the advertising and marketing mix twoards promotions as well as advertsing, the merchandizing and also procedures divisions do not concur over the advertising and marketing mix allotment amongst each other either.

Disintegration in Advertising Division: Disintegration between the marketing and advertising departments can be determined as another OB concern which can require more focus. The fact that the advertising and marketing areas in the advertising and marketing department are separated is preventing both divisions from obtaining from each other's experience and proficiency. Assimilation of marketing with merchandising and also procedures would become more difficult if the advertising division itself is degenerated which can be one more potential OB problem.

Pilot Testing A Pediatric Complex Care Coordination Service Analysis

Numerous theories have been used to discuss the circumstances to obtain more quality regarding the situation available.
Swot Analysis
McGregor's Theory X & Y: According to Douglas McGregor's Theory X, a lot of supervisors believe that subordinates are passive as well as lazy, have little aspiration and also withstand change. The circumstance at Pilot Testing A Pediatric Complex Care Coordination Service is not totally following Concept X, it can be seen that new hires are locating this environment rather stressful which might ultimately lead to a better inclination of the monitoring in the direction of Concept X. Also while analyzing Lewis's monitoring style, theory X might have been ideal in the procedures department to some degree but the Marketing division would require reliance on Concept Y in order to get the creativity and creativity from the teams.

Tuckman's Teamwork Concept: As for Lewis's issue regarding bringing harmony between the marketing and advertising division is concerned, this would originally cause conflict as gone over by Bruce Tuckman in his 'Teamwork Concept'. (Tuckman, 1965). According to Tuckman's concept received appendix 3, throughout the initial phase of team advancement, individuals may not bond, as they are active finding their place in the team. By incorporating the marketing and advertising department's job, there might coincide preliminary detach which might result in the 2nd stage of 'storming' where the groups challenge one another. Nevertheless, it is only throughout the 3rd stage or 'norming' when they would certainly integrate to share ideas before the group can bring about harmony in the fourth phase 'performing'.

When people are offered with modification, they go into stage one and so there might be feelings like despair, unpredictability, frustration, rage, concern, rejection and also disorientation.The scenario at the marketing division of Pilot Testing A Pediatric Complex Care Coordination Service is similar so Lewis can get comfortable with the concept that it is not phenomenal actions. It is during this phase that Lewis will certainly have to give assistance to the division so that they can locate a feeling of instructions. It can be seen just how Krasnow has currently made this transition less complicated by making Lewis get entailed in the department a year prior to his real departure.
Vrio Analysis
Abraham Maslow in his Theory of 'Requirements Pecking order' (appendix 5) has discusses the significance of 'safety and security needs as being a lower level need of a human for activating inspiration. As seen in the pyramid shared in appendix 3, we can see just how 'the demand to really feel secure and out of danger' is at the 2nd level of needs. Prior to a worker can be made to develop mentally, he requires to have his 'Physiological 'and also 'Safety' requires met.

SWOT Analysis for Pilot Testing A Pediatric Complex Care Coordination Service Case Study

Ramification of Analysis.

The OB analysis has actually considered numerous theories to comprehend how to deal with the current situation handy. The complying with 3 options have been proposed to help Lewis deal with the organizational challenges in the advertising and marketing department. Each of these options has been recommended for easing the shift required to bring the marketing division according to the needs of the marketplace and for making the social change that would certainly follow once the existing leader leaves.

Assimilation of advertising and marketing functions. Separating Adverting and also Manufacturing features. Assimilation of Advertising And Marketing with Procedures.

Assessment of Alternatives.

Judith Shapiro that has actually earlier been interviewed by Lewis during the earlier merging days has expertise in business-to-business advertising along with agency as well as retail marketing experience. Once Krasnow leaves, Lewis can hire Shapiro as an EVP for advertising and marketing to deal with both marketing as well as marketing features.

The advantage of this method is that it will integrate both functions while minimizing the demand for hiring an extra source for marketing. Lewis would certainly be heading the advertising division as well as in any kind of case her substitute would be needed for the existing function that she is carrying out. The downside of this option is that outside hiring may bring about resentment from internal personnel that might be looking at the setting of EVP after Lewis takes over Krasnow's setting.

Dividing Adverting and Manufacturing: Provided the affordable stress and also high top quality job called for from the advertising agency, it is suggested that Lewis should allow the manufacturing unit to be a different feature from the advertising unit. Considering that a lot of marketing agencies had these two functions as separate systems, it makes more sense to follow the standard.

Assimilation of Marketing with Procedures: Considering that Lewis is already looking after the advertising and also procedures departments all at once; it makes sense to integrate both functions because she has been effectively looking after both ends. The fact that both departments already have major differences over allowance of sources suggests that this combination may be able to produce harmony particularly as Lewis would certainly be heading both ends.However there are different drawbacks of this step specifically as it would put too much problem over Lewis's shoulders. The fact that Lewis has to adjust her monitoring design for the marketing department suggests that these two departments would certainly be culturally varied. Lewis may not be able to apply one type of management style to both divisions which could result in inefficiency in either one of the two functions.


An assessment of the 3 alternatives indicates that assimilation of advertising and also operations would not be a possible action due to the large differences in between the two divisions regardless of the fact that currently Lewis is taking care of both. While separation of the production function might have been a desirable relocation for the advertising and marketing division, the fact that it would certainly suggest putting a 3rd feature under Lewis's wing indicates this should be avoided.

Activity Plan.
Lewis will certainly take control of the function of EVP Advertising after Krasnow leaves.

Advertising and Marketing functions would certainly be combined.

Judith Shapiro will certainly be worked with to take Lewis's area as SVP of marketing and advertising.

Manufacturing feature will remain part of marketing under marketing function.

Lewis will separate herself from procedures.

A democratic management design with worker empowerment will be utilized in marketing division.

Open up door plan and also focus on cross departmental communication will certainly be focused on eliminating dissonance.

Contingency strategy.

If the combination does not exercise as intended, a contingency strategy would certainly comply with which would separate the production feature from the advertising function to reduce the tons on the SVP of advertising and marketing. In case Judith Shapiro does not get employed, Lewis will certainly be heading the advertising division without an SVP. Because case the production feature will most definitely be separated by placing it under an SVP manufacturing.