Rethinking Legal Services In The Face Of Globalization And Technology Innovation The Case Of Radiant Law Case Study Solution


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Rethinking Legal Services In The Face Of Globalization And Technology Innovation The Case Of Radiant Law Case Study Analysis

Background and Facts

Rethinking Legal Services In The Face Of Globalization And Technology Innovation The Case Of Radiant Law a workplace supplies retailer for small and also average sized companies has lately been involved in preparing for a merging with its rival Home Deport, which has influenced performance levels in departmentswith the senior supervisor involved in legal issues put forth by the federal Trade Commission. With the Marketing Head putting forward the news of his departure from the business in one year, Jeannie Lewis, the present head of procedures has been asked to take the role in the near future. With challenges in the type of a potential social change and reduced employee spirits, the organization is in need of a complete reengineering effort at the advertising and marketing department.

Issue Declaration
Porter's 5 Forces Analysis
The prospective social change at the advertising and marketing department of Rethinking Legal Services In The Face Of Globalization And Technology Innovation The Case Of Radiant Law is increasing unpredictability in the workplace bring about numerous obstacles for the Jeannie Lewis who would certainly be replacing the head of the department in one year. nalysis

PEST analysis

Political Factors: Political factors play a major role in impacting tactical decisions considering that Stapes Inc. needed to abandon its strategies of merging with Office Deport after the Federal Trade Commission's treatment in the process. Offered the reality that the store has a worldwide visibility with branches in UK, USA, Canada and Germany, political factors in each of these nations might have the ability to affect efficiency or calculated objectives. Federal Profession Payment's antitrust suit against the merger used up useful time of the organization's elderly management suggesting that 'political' factors can have major effects for an international organisation.

Economic Factors: Financial factors such as the emergence of local business in the global circumstance recommend that Rethinking Legal Services In The Face Of Globalization And Technology Innovation The Case Of Radiant Law is prospering in a setting where there is prospective development of businesses. In addition to this, truth that store customers are primarily seeking office supplies for office suggests that the marketplace has a climbing pattern of business owners as well as home services.

Social factors: Social patterns in the economy reveal that consumers are searching for benefit as well as appealing costs. Marketing research shows how the client for Rethinking Legal Services In The Face Of Globalization And Technology Innovation The Case Of Radiant Law does not have recognition concerning finding options which can offer a combination of ease and inexpensive.

Technical factors: Technology plays an essential duty in Rethinking Legal Services In The Face Of Globalization And Technology Innovation The Case Of Radiant Law's company method specifically as the organization is piloting Modern technology centers which would certainly use modern technology sales and support in the form of memory upgrades, peripheral setups. (Summary of BUG in appendix 2).

OB Issues and also Symptoms.

Several underlying Organizational Behavior concerns can be seen in Rethinking Legal Services In The Face Of Globalization And Technology Innovation The Case Of Radiant Law's case as highlighted in this area.

Concerns concerning cultural adjustment: There is concern about a social change that would certainly happen as soon as Todd Krasnow leaves from his setting as the Exec Vice President of Advertising with a lot of the personnel already showing discontent over this prospective move. This expected change has developed stress in the work environment which has actually been paired with the previous stress of preparing the company for a prospective merger with Residence Deport.
Pest Analysis
Stressful Task Environment for Newcomers: There is shortage of personnel that can match the difficult atmosphere of a busy company. Not only does this result in difficulty in discovering the right people, it puts anxiety on new hires as can not withstand the speed and also pressure that the organization anticipates them to bear.

Double Reporting Lines: Novices locate this organizational society difficult and also hard to manage especially as dotted line partnerships are meant to be weaker as a whole as well as unbiased setting and efficiency assessment is still done by the strong line supervisor. This means that newbies might shed quality regarding their corresponding functions and objectives specifically as populated line reporting does not maintain them in direct communication with the solid line supervisors.

Bitterness From Cross Departmental Hiring: Krasnow's choice to make Lewis his follower rather than Bridget Coles even though it had actually been hypothesized that the latter would certainly take Krasnow's position came as a strike to her morale. Lewis might have been capable and appropriate for the task but the reality that Kransnow's departure would make Coles a direct record to Lewis might have been the factor for Coles' resignation from solutions.

Anxiety & Task Insecurity: Concern and also insecurity can be identified as 2 significant worries that Lewis would be managing especially as the merger has currently be terminated as well as 2 elderly executives of the advertising division would certainly be leaving. The entire obligation of the department would be dropping on Lewis's shoulders who would certainly not just supervise of brining about a social change however would certainly additionally have to show herself in her new duty.

Incompatible Administration Style of Leader: Lewis's management style as well as its incompatibility with the marketing division's function can also be seen as an OB difficulty especially as she has actually been utilized to managing issues in the procedures department where workers are instructed to concentrate on procedures as well as get them right. The advertising department on the other hand can be seen as a team of people that are made use of to being nurtured by Krasnow that focused much more on result than processes.

Interdepartmental Differences: Interdepartmental differences between three divisions, advertising and marketing, merchandizing and operations specifically over the appropriation of the marketing mix can be recognized as another OB concern. The marketing division does not share the exact same vision as the various other two divisions relating to the aloocation of the advertising mix twoards promos and also advertsing, the merchandizing and also procedures divisions do not concur over the advertising mix allocation amongst one another either.

Disintegration in Advertising And Marketing Division: Disintegration in between the advertising and marketing divisions can be identified as an additional OB problem which could need additional attention. The truth that the advertising and marketing sections in the advertising department are disconnected is avoiding both divisions from acquiring from each various other's experience and knowledge. Assimilation of marketing with retailing as well as procedures would become more difficult if the advertising division itself is disintegrated which can be an additional potential OB problem.

Rethinking Legal Services In The Face Of Globalization And Technology Innovation The Case Of Radiant Law Analysis

Different theories have been made use of to describe the situations to obtain further quality regarding the situation handy.
Swot Analysis
McGregor's Concept X & Y: According to Douglas McGregor's Concept X, a lot of managers believe that juniors are easy and careless, have little passion as well as withstand modification. The difficult version of this concept highlighted coercion, tight controls, hazards and punishments. Over time it generates low performance, refined sabotage as well as rivalry (Deal, 2003). Although the scenario at Rethinking Legal Services In The Face Of Globalization And Technology Innovation The Case Of Radiant Law is not entirely following Theory X, it can be seen that new hires are finding this setting instead demanding which may ultimately cause a higher disposition of the administration in the direction of Concept X. According to McGregor's promoted sight, which he called Concept Y, the crucial task of the management is to set up organizational conditions so that individuals can attain their own goals best by guiding their initiatives towards organizational rewards. If people discover no fulfillment in their job, the administration would certainly have little choice yet to depend on theory X and exterior control (Bargain, 2003). Even while analyzing Lewis's management design, concept X may have appropriated in the operations division somewhat yet the Advertising and marketing division would require dependence on Theory Y in order to get the creativity as well as creativity from the teams.

Tuckman's Teamwork Theory: As much as Lewis's issue about bringing consistency in between the marketing and also advertising division is concerned, this would initially lead to clash as gone over by Bruce Tuckman in his 'Team effort Theory'. By combining the marketing and also advertising department's job, there may be the same preliminary disconnect which might lead to the 2nd phase of 'storming' where the teams challenge one another.

When individuals are presented with change, they enter phase one and also so there might be feelings like sadness, uncertainty, disappointment, anger, concern, denial and also disorientation.The situation at the advertising department of Rethinking Legal Services In The Face Of Globalization And Technology Innovation The Case Of Radiant Law is similar so Lewis can get comfy with the suggestion that it is not remarkable habits. It is during this stage that Lewis will have to offer guidance to the department so that they can locate a sense of direction. It can be seen how Krasnow has actually already made this transition less complicated by making Lewis get involved in the department a year prior to his actual separation.
Vrio Analysis
Abraham Maslow in his Concept of 'Requirements Hierarchy' (appendix 5) has discusses the value of 'security requires as being a lower level requirement of a human for triggering motivation. As seen in the pyramid shared in appendix 3, we can see just how 'the demand to feel secure and also out of danger' is at the 2nd level of requirements. Prior to a staff member can be made to develop psychologically, he requires to have his 'Physiological 'as well as 'Safety' requires satisfied.

SWOT Analysis for Rethinking Legal Services In The Face Of Globalization And Technology Innovation The Case Of Radiant Law Case Study

Ramification of Analysis.

The OB analysis has actually checked out different concepts to understand how to handle the current situation available. The complying with 3 options have actually been suggested to help Lewis handle the business difficulties in the marketing department. Each of these options has been proposed for easing the transition required to bring the marketing department in accordance with the requirements of the market and also for making the social change that would adhere to when the present leader leaves.

Combination of marketing and advertising functions. Separating Adverting and also Production features. Integration of Marketing with Procedures.

Examination of Alternatives.

Judith Shapiro who has actually earlier been talked to by Lewis during the earlier merger days has knowledge in business-to-business marketing along with firm and retail advertising and marketing experience. When Krasnow leaves, Lewis can work with Shapiro as an EVP for marketing to take care of both advertising and marketing as well as advertising and marketing functions.

The advantage of this technique is that it will integrate the two functions while minimizing the demand for working with an added resource for marketing. In addition to this, Lewis would be heading the marketing division and also regardless her replacement would be required for the current function that she is doing. The drawback of this choice is that external hiring may bring about animosity from interior personnel who may be considering the placement of EVP after Lewis takes control of Krasnow's setting.

Dividing Adverting and also Manufacturing: Offered the affordable stress as well as top quality job needed from the ad agency, it is recommended that Lewis needs to enable the production device to be a different function from the advertising device. Considering that many ad agency had these 2 features as separate devices, it makes even more feeling to comply with the norm. Along with this, both functions might have the ability to concentrate on their core activates extra effectively. The drawback of this technique would be that additional costs would have to be birthed for establishing up different production functions. A production head might have to be hired which might increase overheads for the company.

Assimilation of Advertising And Marketing with Procedures: Considering that Lewis is currently taking care of the advertising and procedures divisions at the same time; it makes sense to integrate the two features since she has actually been effectively taking treatment of both ends. The truth that Lewis has to adjust her monitoring design for the advertising and marketing division recommends that these two divisions would be culturally diverse.


An analysis of the 3 alternatives shows that assimilation of advertising and operations would certainly not be a possible relocation due to the vast distinctions in between both departments although that presently Lewis is managing both. While separation of the production feature might have been a beneficial move for the advertising and marketing division, the reality that it would suggest positioning a 3rd function under Lewis's wing means this should be avoided as well. The assimilation of the marketing division is the most effective choice in terms of getting the optimum arise from the department. An action plan for this alternative is talked about listed below.

Activity Plan.
Lewis will certainly take over the duty of EVP Advertising after Krasnow leaves.

Marketing and advertising features would certainly be merged.

Judith Shapiro will certainly be hired to take Lewis's location as SVP of advertising and marketing.

Manufacturing feature will certainly stay part of advertising under advertising feature.

Lewis will certainly divide herself from procedures.

A democratic management design with staff member empowerment will certainly be made use of in advertising and marketing department.

Open door plan and focus on cross departmental interaction will certainly be focused on removing dissonance.

Backup plan.

If the integration does not work out as planned, a backup strategy would follow which would certainly divide the manufacturing feature from the marketing feature to lower the lots on the SVP of advertising and marketing. In case Judith Shapiro does not obtain worked with, Lewis will certainly be heading the marketing department without an SVP. Because case the production feature will most definitely be separated by positioning it under an SVP production.