Snowfall And A Stolen Laptop Case Study Analysis


Home >> Chicago Booth >> Snowfall And A Stolen Laptop >>

Snowfall And A Stolen Laptop Case Study Help

Background and Facts

Snowfall And A Stolen Laptop a workplace products store for tiny and average sized companies has actually just recently been involved in planning for a merging with its rival Residence Deport, which has influenced performance degrees in departmentswith the senior supervisor involved in legal issues put forth by the federal Trade Compensation. With the Advertising Head advancing the news of his separation from the business in one year, Jeannie Lewis, the existing head of procedures has actually been asked to take the role in the future. With challenges in the type of a prospective social change as well as low staff member spirits, the organization needs a complete reengineering effort at the advertising and marketing division.

Problem Declaration

The prospective social change at the advertising division of Snowfall And A Stolen Laptop is raising unpredictability in the working environment leading to various difficulties for the Jeannie Lewis that would be changing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a significant duty in affecting tactical decisions considering that Stapes Inc. had to abandon its strategies of merging with Workplace Deport after the Federal Trade Payment's treatment in the process. Offered the reality that the store has a worldwide visibility with branches in UK, USA, Canada and also Germany, political consider each of these countries might have the ability to influence efficiency or strategic goals. Federal Profession Payment's antitrust match against the merger occupied beneficial time of the company's elderly management recommending that 'political' factors can have significant implications for an international service.

Economic Factors: Economic factors such as the introduction of small companies in the international situation suggest that Snowfall And A Stolen Laptop is growing in an atmosphere where there is potential growth of companies. Fact that store clients are primarily looking for workplace supplies for home offices recommends that the market has a climbing fad of entrepreneurs and also home based companies.

Social factors: Social patterns in the economic climate show that clients are looking for convenience in addition to appealing prices. Marketing research shows how the customer for Snowfall And A Stolen Laptop lacks understanding concerning discovering options which can offer a combination of convenience and low costs.

Technical factors: Modern technology plays an essential role in Snowfall And A Stolen Laptop's organisation technique specifically as the organization is piloting Technology centers which would provide technology sales and also assistance in the form of memory upgrades, peripheral installments. (Recap of PARASITE in appendix 2).

OB Issues and Symptoms.

A number of underlying Organizational Actions issues can be seen in Snowfall And A Stolen Laptop's case as highlighted in this area.

Worries regarding cultural adjustment: There is worry concerning a social modification that would occur as soon as Todd Krasnow leaves from his placement as the Executive Vice Head Of State of Advertising And Marketing with the majority of the staff members currently showing discontent over this prospective action. This anticipated modification has actually produced stress and anxiety in the work environment which has been coupled with the previous tension of preparing the firm for a potential merging with Home Deport.

Difficult Task Environment for Newcomers: There is shortage of employees that can match the demanding atmosphere of a fast-paced company. Not only does this lead to problem in finding the right people, it places stress and anxiety on new hires as can not hold up against the rate and stress that the company anticipates them to bear.

Dual Reporting Lines: Novices discover this organizational culture difficult and also hard to manage particularly as dotted line partnerships are suggested to be weak as a whole and also objective setup and also efficiency examination is still done by the strong line manager. This suggests that newbies might shed clarity concerning their respective roles and purposes specifically as populated line coverage does not keep them in direct interaction with the solid line managers.

Bitterness From Cross Departmental Hiring: Krasnow's choice to make Lewis his successor as opposed to Bridget Coles despite the fact that it had been hypothesized that the last would certainly take Krasnow's setting came as a blow to her morale. Lewis may have been capable as well as appropriate for the task however the truth that Kransnow's separation would certainly make Coles a direct record to Lewis may have been the factor for Coles' resignation from services.

Worry & Work Instability: Fear and also insecurity can be identified as two significant concerns that Lewis would certainly be dealing with specifically as the merging has actually now be cancelled and also 2 senior executives of the advertising department would be leaving. The entire duty of the division would be falling on Lewis's shoulders who would not simply supervise of brining about a social modification but would additionally have to verify herself in her new role.

Incompatible Management Style of Leader: Lewis's administration design and its conflict with the advertising division's function can additionally be viewed as an OB obstacle specifically as she has been utilized to taking care of problems in the procedures department where workers are taught to focus on procedures and also obtain them right. The marketing division on the various other hand can be seen as a group of people that are used to being supported by Krasnow who concentrated much more on result than processes.

Interdepartmental Disputes: Interdepartmental disputes in between 3 departments, advertising, merchandizing as well as operations respectively over the allocation of the advertising and marketing mix can be determined as an additional OB issue. Although the marketing department does not share the same vision as the various other two departments pertaining to the aloocation of the advertising and marketing mix twoards promos and advertsing, the merchandizing as well as operations departments do not concur over the advertising mix allocation among each other either.

Disintegration in Advertising Department: Fragmentation between the marketing and advertising divisions can be identified as one more OB problem which might need further focus. The fact that the advertising and marketing sections in the advertising division are separated is avoiding both divisions from getting from each various other's experience and also experience. Integration of advertising and marketing with retailing and operations would become more difficult if the advertising and marketing department itself is broken down which can be another potential OB issue.

Snowfall And A Stolen Laptop Analysis

Numerous theories have been utilized to clarify the scenarios to obtain further clarity about the circumstance available.

McGregor's Theory X & Y: According to Douglas McGregor's Concept X, a lot of managers think that juniors are easy as well as careless, have little ambition as well as resist adjustment. The scenario at Snowfall And A Stolen Laptop is not entirely following Theory X, it can be seen that brand-new hires are finding this environment rather demanding which might eventually lead to a greater inclination of the monitoring in the direction of Theory X. Also while analyzing Lewis's administration design, theory X might have been appropriate in the procedures department to some extent yet the Advertising and marketing department would certainly require dependence on Concept Y in order to get the creativity and also creativity from the groups.

Tuckman's Synergy Concept: As far as Lewis's problem about bringing consistency in between the advertising and marketing and advertising and marketing division is worried, this would initially lead to contrast as reviewed by Bruce Tuckman in his 'Team effort Theory'. By integrating the marketing and advertising division's job, there might be the same preliminary separate which might lead to the 2nd stage of 'storming' where the groups test one an additional.

Bridges' Shift Design: According To William Bridge's theory (appendix 4), people are fairly uneasy with change, which is apparent by the scenario at Snowfall And A Stolen Laptop The situation can be seen as a normal course of life if is studied based on Bridge's theory where he describes that people go through three phases of transition when they experience modification. 'End, shedding and also Letting go', The Neutral Area and also 'The New Starting' (Bridges, 2004). When individuals are presented with adjustment, they get in phase one and so there may be emotions like sadness, uncertainty, disappointment, rage, anxiety, denial and also disorientation.The scenario at the marketing department of Snowfall And A Stolen Laptop is comparable so Lewis can obtain comfortable with the concept that it is not remarkable behavior. In the second phase, there may be a requirement to link the void between the new and also old society so Lewis might need to encounter this challenge as soon as Krasnow leaves. There may be low morale as well as reduced productivity at this phase which ought to not be taken as a setback. It is during this stage that Lewis will certainly need to offer support to the division to ensure that they can discover an orientation. It can be seen how Krasnow has currently made this change easier by making Lewis get involved in the division a year prior to his actual departure. According to Bridges' Version, phase 3 will certainly cause visibility to knowing, High power and also dedication as people will accept the adjustment (Bridges, 2004).

Abraham Maslow in his Theory of 'Needs Pecking order' (appendix 5) has reviews the importance of 'protection requires as being a lower level demand of a human for causing inspiration. As seen in the pyramid shared in appendix 3, we can see exactly how 'the requirement to really feel secure and also out of threat' is at the 2nd degree of needs. Prior to a worker can be made to establish psychologically, he requires to have his 'Physical 'and 'Safety' needs met.

SWOT Analysis for Snowfall And A Stolen Laptop Case Study

Implication of Analysis.

The OB analysis has actually looked at numerous concepts to comprehend exactly how to manage the current scenario handy. The adhering to 3 options have been suggested to help Lewis deal with the organizational challenges in the marketing division. Each of these options has been proposed for alleviating the shift required to bring the advertising division in line with the requirements of the marketplace as well as for making the cultural adjustment that would adhere to once the current leader leaves.

Integration of advertising and marketing features. Separating Adverting and also Manufacturing functions. Assimilation of Advertising And Marketing with Operations.

Assessment of Alternatives.

Combination of Advertising And Marketing & Advertising And Marketing Functions: The internal advertising agency of Snowfall And A Stolen Laptop is already strength for the company in terms of conserving up on overheads connected to marketing and also promotion. Since no brand-new employment has been done after Bridget Cole's departure with the reporting line being directly appointed to Krasnow for the advertising and marketing feature, this is a desirable chance for integrating the marketing and advertising functions. Judith Shapiro who has earlier been spoken with by Lewis during the earlier merger days has know-how in business-to-business advertising along with firm and retail marketing experience. As soon as Krasnow leaves, Lewis can employ Shapiro as an EVP for advertising and marketing to take care of both marketing and advertising features.

The advantage of this method is that it will certainly incorporate the two functions while decreasing the need for employing an added resource for advertising and marketing. Along with this, Lewis would be heading the advertising and marketing department and in any case her replacement would certainly be required for the present role that she is carrying out. The disadvantage of this alternative is that outside hiring might produce animosity from inner workers who may be looking at the placement of EVP after Lewis takes over Krasnow's setting.

Separating Adverting and also Production: Given the affordable stress and also high quality job needed from the advertising company, it is recommended that Lewis ought to enable the production system to be a different feature from the advertising and marketing device. Given that a lot of advertising and marketing agencies had these two features as different units, it makes more feeling to follow the standard.

Combination of Advertising And Marketing with Workflows: Since Lewis is currently taking care of the advertising and marketing as well as operations departments simultaneously; it makes sense to incorporate the two functions considering that she has been effectively taking care of both ends. The reality that Lewis has to adjust her management style for the advertising and marketing department suggests that these 2 departments would certainly be culturally varied.


An examination of the 3 options indicates that combination of advertising and marketing and procedures would not be a viable move due to the vast distinctions between the 2 departments despite the fact that presently Lewis is managing both. While splitting up of the production feature might have been a beneficial move for the marketing department, the reality that it would mean placing a 3rd feature under Lewis's wing suggests this ought to be prevented.

Activity Plan.

Lewis will certainly take over the function of EVP Advertising after Krasnow leaves.

Advertising and Marketing features would certainly be merged.

Judith Shapiro will be employed to take Lewis's location as SVP of marketing and advertising.

Production function will certainly remain component of advertising and marketing under advertising and marketing feature.

Lewis will certainly separate herself from operations.

An autonomous management style with staff member empowerment will certainly be used in marketing division.

Open up door plan and focus on cross departmental interaction will be targeted at removing dissonance.

Contingency strategy.

If the assimilation does not work out as prepared, a contingency plan would certainly adhere to which would separate the manufacturing feature from the advertising feature to reduce the lots on the SVP of marketing and advertising. In case Judith Shapiro does not get employed, Lewis will be heading the advertising division without an SVP. In that case the production feature will absolutely be separated by positioning it under an SVP production.