Snowfall And A Stolen Laptop Case Study Solution


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Snowfall And A Stolen Laptop Case Study Help

Background and Facts

Snowfall And A Stolen Laptop a workplace materials seller for small and also medium sized organisations has just recently been associated with preparing for a merger with its rival Home Deport, which has actually affected efficiency levels in departmentswith the senior supervisor associated with legal difficulties presented by the federal Profession Commission. With the Advertising Head putting forward the information of his departure from the business in one year, Jeannie Lewis, the present head of operations has been asked to take the function in the near future. With difficulties in the type of a possible cultural adjustment and also reduced staff member spirits, the organization needs a complete reengineering effort at the advertising and marketing division.

Problem Statement
Porter's 5 Forces Analysis
The prospective cultural modification at the marketing department of Snowfall And A Stolen Laptop is enhancing uncertainty in the working environment resulting in various difficulties for the Jeannie Lewis who would certainly be changing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a major role in influencing tactical choices because Stapes Inc. had to abandon its plans of merging with Office Deport after the Federal Profession Payment's intervention while doing so. Provided the fact that the store has an international visibility with branches in UK, U.S.A., Canada as well as Germany, political factors in each of these countries might be able to affect performance or critical objectives. Federal Profession Commission's antitrust fit against the merger occupied valuable time of the company's elderly management suggesting that 'political' factors can have significant effects for a global company.

Economic Factors: Financial factors such as the appearance of local business in the global situation recommend that Snowfall And A Stolen Laptop is thriving in an environment where there is possible development of businesses. Along with this, reality that store consumers are mostly trying to find workplace products for home offices recommends that the marketplace has a rising trend of entrepreneurs and also home based businesses.

Social factors: Social fads in the economic situation show that clients are searching for comfort in addition to attractive prices. Marketing research shows how the client for Snowfall And A Stolen Laptop does not have understanding regarding discovering solutions which can use a mix of convenience as well as inexpensive.

Technological factors: Modern technology plays an important duty in Snowfall And A Stolen Laptop's business strategy particularly as the company is piloting Modern technology centers which would provide innovation sales as well as support in the type of memory upgrades, outer installments. (Recap of PARASITE in appendix 2).

OB Issues and also Effects.

Several underlying Business Habits concerns can be seen in Snowfall And A Stolen Laptop's case as highlighted in this section.

Apprehensions concerning cultural modification: There is apprehension regarding a cultural modification that would certainly happen once Todd Krasnow leaves from his position as the Exec Vice Head Of State of Marketing with a lot of the team member already showing unhappiness over this prospective relocation. This anticipated modification has actually developed stress in the workplace which has been paired with the previous anxiety of preparing the firm for a prospective merging with Home Deport.
Pest Analysis
Difficult Work Atmosphere for Newcomers: There is lack of employees that can match the stressful environment of a hectic organization. Not just does this cause trouble in discovering the ideal people, it puts tension on brand-new hires as can not hold up against the speed and pressure that the company expects them to birth.

Twin Reporting Lines: Newcomers find this organizational society cumbersome as well as difficult to handle specifically as populated line relationships are indicated to be weak as a whole and also objective setup as well as performance evaluation is still done by the solid line manager. This suggests that beginners could lose quality concerning their particular roles and objectives specifically as dotted line reporting does not maintain them in direct interaction with the solid line managers.

Animosity From Cross Departmental Hiring: Krasnow's choice to make Lewis his successor instead of Bridget Coles even though it had actually been hypothesized that the last would certainly take Krasnow's placement came as a strike to her morale. Lewis might have been qualified and also suitable for the job yet the truth that Kransnow's separation would certainly make Coles a direct report to Lewis may have been the factor for Coles' resignation from solutions.

Worry & Job Insecurity: Worry and instability can be determined as two significant problems that Lewis would certainly be taking care of particularly as the merging has actually now be terminated as well as 2 senior execs of the advertising division would be leaving. The whole duty of the department would be falling on Lewis's shoulders who would certainly not just be in charge of brining concerning a cultural modification but would certainly likewise have to verify herself in her new role.

Incompatible Monitoring Design of Leader: Lewis's management design and also its conflict with the advertising and marketing department's duty can also be viewed as an OB obstacle especially as she has been used to dealing with problems in the procedures division where personnel are educated to focus on procedures and also get them right. The advertising and marketing division on the other hand can be seen as a team of people that are utilized to being nurtured by Krasnow who focused more on output than processes.

Interdepartmental Disagreements: Interdepartmental differences between three departments, advertising, merchandizing as well as procedures specifically over the allowance of the marketing mix can be determined as another OB problem. The advertising and marketing department does not share the very same vision as the various other two divisions pertaining to the aloocation of the advertising mix twoards promotions and advertsing, the merchandizing and procedures divisions do not concur over the marketing mix allotment amongst one an additional either.

Disintegration in Advertising Division: Fragmentation between the advertising and marketing departments can be determined as one more OB concern which might require additional interest. The truth that the marketing and advertising areas in the advertising division are separated is preventing both divisions from gaining from each various other's experience as well as know-how. Combination of advertising with merchandising as well as operations would certainly end up being more difficult if the advertising and marketing division itself is disintegrated which can be an additional potential OB issue.

Snowfall And A Stolen Laptop Analysis

Numerous concepts have actually been made use of to describe the situations to obtain further clarity concerning the scenario handy.
Swot Analysis
McGregor's Concept X & Y: According to Douglas McGregor's Theory X, many supervisors believe that juniors are passive and also lazy, have little passion and stand up to modification. The tough version of this theory stressed coercion, limited controls, threats as well as penalties. Over time it generates low productivity, subtle sabotage and also competition (Bargain, 2003). The situation at Snowfall And A Stolen Laptop is not completely adhering to Concept X, it can be seen that brand-new hires are locating this setting instead difficult which might eventually lead to a higher disposition of the monitoring towards Concept X. According to McGregor's supported view, which he called Theory Y, the necessary task of the administration is to set up business problems to ensure that individuals can achieve their own objectives best by routing their efforts towards organizational rewards. If people discover no complete satisfaction in their job, the administration would certainly have little option but to count on concept X as well as external control (Deal, 2003). Also while analyzing Lewis's administration style, theory X might have been suitable in the procedures division to some extent but the Marketing department would certainly call for dependence on Theory Y so as to get the creativity and also originality from the teams.

Tuckman's Team effort Concept: As far as Lewis's worry concerning bringing consistency in between the advertising and marketing as well as marketing department is concerned, this would originally lead to clash as discussed by Bruce Tuckman in his 'Team effort Concept'. By integrating the advertising and advertising and marketing department's work, there might be the same initial disconnect which could lead to the 2nd phase of 'storming' where the groups challenge one an additional.

Bridges' Shift Design: As per William Bridge's theory (appendix 4), individuals are rather awkward with modification, which is obvious by the scenario at Snowfall And A Stolen Laptop The scenario can be viewed as a regular program of life if is studied according to Bridge's concept where he explains that people undergo three phases of change when they experience adjustment. 'Ending, shedding as well as Releasing', The Neutral Zone and also 'The New Beginning' (Bridges, 2004). When people exist with change, they get in phase one therefore there may be feelings like unhappiness, uncertainty, frustration, temper, anxiety, rejection and also disorientation.The situation at the marketing department of Snowfall And A Stolen Laptop is similar so Lewis can get comfortable with the idea that it is not phenomenal actions. In the 2nd stage, there may be a requirement to bridge the gap in between the new and also old society so Lewis might need to face this challenge as soon as Krasnow leaves. There might be low spirits and also low efficiency at this phase which ought to not be taken as a trouble. It is during this phase that Lewis will certainly have to offer guidance to the division so that they can discover a sense of direction. It can be seen exactly how Krasnow has actually currently made this transition less complicated by making Lewis obtain associated with the division a year prior to his actual departure. According to Bridges' Design, phase three will certainly produce openness to understanding, High energy and also dedication as individuals will certainly accept the adjustment (Bridges, 2004).
Vrio Analysis
Maslow's Need pecking order: The OB concern pertaining to instability at the work environment has been caused firstly by the change in management and also secondly by the fact that the merging will certainly no longer be initiated. Abraham Maslow in his Concept of 'Demands Pecking order' (appendix 5) has discusses the value of 'security requires as being a reduced level requirement of a human for activating inspiration. As seen in the pyramid shared in appendix 3, we can see how 'the requirement to feel safe and secure as well as out of danger' is at the 2nd level of requirements. Before a worker can be made to establish emotionally, he requires to have his 'Physiological 'and also 'Safety' requires met. This shows that unless the personnel are made to feel safe regarding their current employment status in Snowfall And A Stolen Laptop they may not get to 'Self-Fulfillment'. (King, 2009).

SWOT Analysis for Snowfall And A Stolen Laptop Case Study

Ramification of Analysis.

The OB analysis has actually checked out various theories to recognize just how to handle the current situation handy. The adhering to 3 choices have actually been suggested to aid Lewis take care of the organizational difficulties in the marketing division. Each of these alternatives has actually been proposed for easing the change needed to bring the advertising division in accordance with the demands of the marketplace as well as for making the social modification that would certainly comply with when the present leader leaves.

Combination of marketing and advertising functions. Dividing Adverting and also Manufacturing functions. Integration of Advertising And Marketing with Operations.

Evaluation of Alternatives.

Integration of Advertising & Advertising And Marketing Functions: The in-house advertising and marketing agency of Snowfall And A Stolen Laptop is currently stamina for the company in terms of saving up on overheads connected to advertising and also promotion. Since no new employment has actually been done after Bridget Cole's separation with the coverage line being straight appointed to Krasnow for the advertising feature, this is a desirable opportunity for incorporating the marketing and advertising functions. Judith Shapiro that has actually earlier been interviewed by Lewis during the earlier merging days has expertise in business-to-business advertising and marketing along with agency as well as retail advertising and marketing experience. As soon as Krasnow leaves, Lewis can hire Shapiro as an EVP for marketing to take care of both advertising and marketing features.

The advantage of this method is that it will certainly incorporate both functions while lowering the demand for employing an extra source for advertising and marketing. Lewis would be heading the advertising and marketing department as well as in any case her replacement would be needed for the present duty that she is executing. The drawback of this choice is that exterior hiring may produce resentment from interior personnel that might be looking at the placement of EVP after Lewis takes control of Krasnow's position.

Separating Adverting as well as Manufacturing: Offered the affordable stress and high quality work needed from the advertising agency, it is suggested that Lewis ought to allow the production system to be a different function from the advertising system. Because many advertising agencies had these two features as separate systems, it makes even more feeling to adhere to the standard. Both functions might be able to concentrate on their core turns on extra successfully. The negative aspect of this technique would be that added prices would have to be birthed for setting up separate production functions. A manufacturing head might have to be hired which could boost expenses for the organization.

Integration of Advertising And Marketing with Workflows: Considering that Lewis is already taking treatment of the advertising and procedures divisions concurrently; it makes sense to integrate the two functions considering that she has been effectively taking care of both ends. The fact that Lewis has to adjust her administration style for the advertising and marketing department suggests that these 2 divisions would be culturally diverse.


An evaluation of the three alternatives suggests that integration of marketing and operations would not be a viable step due to the vast distinctions in between the 2 divisions despite the reality that presently Lewis is managing both. While separation of the manufacturing feature may have been a beneficial move for the advertising and marketing division, the fact that it would certainly indicate putting a 3rd feature under Lewis's wing implies this need to be stayed clear of.

Activity Plan.
Lewis will certainly take control of the role of EVP Marketing after Krasnow leaves.

Advertising and Marketing functions would be combined.

Judith Shapiro will certainly be employed to take Lewis's place as SVP of advertising and marketing.

Production feature will stay component of advertising under advertising feature.

Lewis will certainly separate herself from procedures.

A democratic leadership style with staff member empowerment will certainly be made use of in advertising division.

Open door plan and also focus on cross department communication will be aimed at removing discord.

Contingency plan.

If the assimilation does not exercise as intended, a backup plan would adhere to which would divide the production function from the marketing feature to reduce the lots on the SVP of marketing and advertising. In case Judith Shapiro does not obtain employed, Lewis will certainly be heading the advertising division without an SVP. In that case the production feature will certainly be separated by putting it under an SVP manufacturing.