The Accellion Service Guarantee Case Study Solution


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The Accellion Service Guarantee Case Study Solution

Background and Facts

The Accellion Service Guarantee a workplace products store for little and also average sized companies has actually just recently been associated with preparing for a merger with its rival Residence Deport, which has impacted effectiveness levels in departmentswith the elderly supervisor associated with legal problems presented by the federal Profession Payment. With the Advertising Head advancing the news of his departure from the company in one year, Jeannie Lewis, the present head of operations has actually been asked to take the role in the future. With challenges in the kind of a potential social modification and also low staff member morale, the company wants a full reengineering effort at the advertising and marketing department.

Issue Statement

The prospective social adjustment at the advertising department of The Accellion Service Guarantee is increasing unpredictability in the working environment bring about various obstacles for the Jeannie Lewis who would be replacing the head of the department in one year. nalysis

PEST analysis

Political Factors: Political factors play a significant duty in influencing strategic choices because Stapes Inc. had to desert its plans of merging with Office Deport after the Federal Trade Payment's treatment at the same time. Provided the truth that the store has an international visibility with branches in UK, UNITED STATES, Canada and also Germany, political consider each of these nations might be able to influence efficiency or strategic objectives. Federal Profession Payment's antitrust fit against the merging used up beneficial time of the organization's senior management recommending that 'political' factors can have serious ramifications for a worldwide business.

Economic Factors: Economic factors such as the development of local business in the worldwide scenario recommend that The Accellion Service Guarantee is thriving in a setting where there is possible growth of organisations. Reality that store consumers are mostly looking for workplace products for house workplaces recommends that the market has a climbing fad of entrepreneurs and also house based organisations.

Social factors: Social trends in the economy reveal that clients are trying to find convenience as well as appealing rates. Market research shows how the customer for The Accellion Service Guarantee does not have understanding concerning discovering services which can use a mix of comfort as well as low costs.

Technological factors: Modern technology plays a vital role in The Accellion Service Guarantee's organisation approach specifically as the organization is piloting Technology facilities which would certainly supply technology sales as well as support in the form of memory upgrades, outer installments. (Summary of PARASITE in appendix 2).

OB Issues as well as Effects.

Several underlying Organizational Behavior problems can be seen in The Accellion Service Guarantee's case as highlighted in this area.

Uneasiness about social modification: There is worry concerning a social modification that would take place when Todd Krasnow leaves from his setting as the Exec Vice Head Of State of Marketing with most of the team member currently showing discontent over this potential action. This predicted adjustment has created anxiety in the office which has been combined with the previous tension of preparing the company for a prospective merging with Residence Deport.

Demanding Task Setting for Newcomers: There is scarcity of employees that can match the stressful atmosphere of a busy organization. Not just does this cause trouble in discovering the appropriate individuals, it places anxiety on brand-new hires as can not withstand the rate as well as stress that the organization expects them to birth.

Double Coverage Lines: Newbies discover this organizational culture cumbersome and challenging to handle particularly as dotted line relationships are meant to be weak generally and also unbiased setup and also performance assessment is still done by the solid line manager. This indicates that newbies can lose clarity about their corresponding roles and objectives specifically as populated line coverage does not maintain them in direct communication with the strong line managers.

Resentment From Cross Departmental Hiring: Krasnow's decision to make Lewis his follower rather than Bridget Coles despite the fact that it had been hypothesized that the latter would take Krasnow's setting came as an impact to her morale. Lewis may have been qualified and also suitable for the job however the reality that Kransnow's departure would certainly make Coles a straight report to Lewis may have been the reason for Coles' resignation from services.

Fear & Job Insecurity: Worry as well as instability can be determined as 2 major problems that Lewis would be taking care of specifically as the merger has now be cancelled as well as two senior execs of the advertising department would be leaving. The whole responsibility of the department would be falling on Lewis's shoulders who would not just be in charge of brining concerning a social change but would likewise have to confirm herself in her brand-new duty.

Incompatible Administration Design of Leader: Lewis's monitoring design as well as its conflict with the marketing division's role can additionally be seen as an OB difficulty especially as she has actually been made use of to handling problems in the operations department where workers are taught to concentrate on procedures and get them right. The advertising and marketing department on the other hand can be seen as a group of people who are used to being supported by Krasnow that concentrated much more on output than procedures.

Interdepartmental Disputes: Interdepartmental differences in between three departments, marketing, merchandizing and operations respectively over the allotment of the advertising mix can be identified as an additional OB concern. The advertising division does not share the exact same vision as the other two divisions pertaining to the aloocation of the advertising and marketing mix twoards promos as well as advertsing, the merchandizing as well as procedures divisions do not concur over the advertising and marketing mix allocation among one an additional either.

Disintegration in Advertising Division: Disintegration between the marketing and advertising departments can be identified as one more OB concern which could need additional attention. The truth that the advertising and marketing areas in the marketing department are disconnected is stopping both divisions from getting from each other's experience and also know-how. Integration of advertising with retailing and procedures would certainly become more difficult if the advertising and marketing department itself is disintegrated which can be an additional prospective OB problem.

The Accellion Service Guarantee Analysis

Different concepts have been made use of to discuss the circumstances to obtain further clarity concerning the scenario handy.

McGregor's Theory X & Y: According to Douglas McGregor's Concept X, the majority of managers think that juniors are easy as well as lazy, have little ambition and also resist adjustment. The circumstance at The Accellion Service Guarantee is not entirely following Concept X, it can be seen that new hires are finding this atmosphere rather difficult which may ultimately lead to a greater disposition of the monitoring towards Concept X. Also while assessing Lewis's monitoring style, concept X might have been ideal in the procedures division to some degree however the Advertising and marketing department would need reliance on Concept Y in order to get the creativity as well as originality from the teams.

Tuckman's Team effort Theory: As far as Lewis's concern about bringing consistency in between the marketing as well as advertising and marketing division is concerned, this would at first lead to contrast as reviewed by Bruce Tuckman in his 'Team effort Concept'. By incorporating the advertising and marketing and also marketing division's work, there might be the same initial detach which could lead to the second phase of 'storming' where the teams test one another.

When people are presented with change, they enter phase one and also so there may be emotions like sadness, uncertainty, frustration, rage, concern, rejection as well as disorientation.The circumstance at the advertising and marketing division of The Accellion Service Guarantee is comparable so Lewis can get comfy with the suggestion that it is not amazing behavior. It is throughout this phase that Lewis will have to provide advice to the department so that they can discover a sense of direction. It can be seen just how Krasnow has already made this shift less complicated by making Lewis get entailed in the department a year before his actual departure.

Maslow's Demand power structure: The OB problem pertaining to insecurity at the workplace has been activated firstly by the change in administration and also secondly by the reality that the merger will no more be initiated. Abraham Maslow in his Concept of 'Needs Pecking order' (appendix 5) has reviews the importance of 'safety requires as being a lower degree need of a human for causing motivation. As seen in the pyramid cooperated appendix 3, we can see how 'the demand to really feel safe and secure and also unharmed' goes to the second degree of needs. Before a staff member can be made to develop psychologically, he requires to have his 'Physical 'as well as 'Safety' needs satisfied. This shows that unless the employees are made to feel safe regarding their current work standing in The Accellion Service Guarantee they may not get to 'Self-Fulfillment'. (King, 2009).

SWOT Analysis for The Accellion Service Guarantee Case Study

Effects of Analysis.

The OB analysis has actually taken a look at different theories to understand exactly how to manage the present circumstance at hand. The adhering to 3 choices have been proposed to aid Lewis manage the organizational obstacles in the advertising division. Each of these alternatives has actually been recommended for easing the change needed to bring the marketing department according to the needs of the marketplace and also for making the social modification that would comply with as soon as the present leader leaves.

Integration of advertising and marketing features. Dividing Adverting and Manufacturing functions. Assimilation of Advertising And Marketing with Workflow.

Examination of Alternatives.

Judith Shapiro that has earlier been talked to by Lewis throughout the earlier merging days has experience in business-to-business marketing along with firm as well as retail marketing experience. Once Krasnow leaves, Lewis can work with Shapiro as an EVP for marketing to take care of both advertising as well as advertising and marketing functions.

The benefit of this strategy is that it will certainly incorporate the two functions while reducing the requirement for hiring an extra resource for marketing. Lewis would certainly be heading the advertising department as well as in any kind of case her replacement would be needed for the current role that she is carrying out. The downside of this choice is that external hiring might produce resentment from internal personnel that may be eying the placement of EVP after Lewis takes control of Krasnow's setting.

Separating Adverting as well as Production: Offered the competitive stress as well as premium quality job needed from the advertising agency, it is recommended that Lewis must allow the manufacturing system to be a separate feature from the marketing unit. Considering that the majority of ad agency had these 2 features as different devices, it makes even more feeling to comply with the standard. Both features may be able to focus on their core activates more effectively. The negative aspect of this technique would certainly be that additional costs would certainly have to be birthed for establishing up different production features. A manufacturing head might have to be worked with which might enhance expenses for the company.

Integration of Advertising And Marketing with Workflows: Considering that Lewis is currently taking treatment of the advertising and marketing as well as procedures divisions all at once; it makes feeling to incorporate the 2 functions considering that she has actually been efficiently taking care of both ends. The truth that Lewis has to adjust her monitoring style for the advertising and marketing division recommends that these 2 divisions would certainly be culturally varied.


An examination of the three alternatives shows that integration of marketing and also operations would certainly not be a viable step due to the large differences in between the two departments regardless of the reality that currently Lewis is taking care of both. While separation of the production feature might have been a desirable move for the marketing department, the reality that it would certainly suggest putting a third feature under Lewis's wing implies this must be prevented.

Action Plan.

Lewis will take over the function of EVP Advertising after Krasnow leaves.

Advertising and Marketing features would certainly be combined.

Judith Shapiro will be worked with to take Lewis's location as SVP of advertising and marketing.

Production function will continue to be part of advertising and marketing under advertising function.

Lewis will divide herself from operations.

An autonomous management style with worker empowerment will certainly be used in marketing division.

Open door policy and focus on cross departmental communication will be targeted at removing disharmony.

Backup strategy.

If the assimilation does not exercise as intended, a contingency plan would certainly follow which would divide the production function from the advertising feature to lower the load on the SVP of marketing and advertising. In case Judith Shapiro does not obtain hired, Lewis will be heading the advertising and marketing division without an SVP. Because case the manufacturing feature will absolutely be divided by placing it under an SVP manufacturing.