The Circle Chart A Negotiation Framework For Problem Solving In Tough Communication Environments Case Study Solution


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The Circle Chart A Negotiation Framework For Problem Solving In Tough Communication Environments Case Study Analysis

Background and Facts

The Circle Chart A Negotiation Framework For Problem Solving In Tough Communication Environments an office products store for little and also medium sized companies has recently been associated with preparing for a merging with its competitor House Deport, which has actually influenced performance degrees in departmentswith the senior manager associated with legal issues put forth by the government Trade Compensation. With the Advertising and marketing Head advancing the news of his separation from the company in one year, Jeannie Lewis, the present head of operations has been asked to take the role in the future. With difficulties in the form of a prospective social change and low employee spirits, the organization needs a total reengineering effort at the marketing division.

Trouble Statement
Porter's 5 Forces Analysis
The prospective social modification at the marketing department of The Circle Chart A Negotiation Framework For Problem Solving In Tough Communication Environments is raising uncertainty in the workplace causing various challenges for the Jeannie Lewis who would certainly be changing the head of the department in one year. nalysis

PEST analysis

Political Factors: Political factors play a significant role in influencing critical decisions because Stapes Inc. needed to desert its plans of combining with Workplace Deport after the Federal Profession Commission's intervention while doing so. Provided the truth that the shop has an international presence with branches in UK, USA, Canada and also Germany, political consider each of these countries might be able to impact performance or critical objectives. Federal Trade Payment's antitrust fit versus the merging occupied important time of the organization's elderly administration recommending that 'political' factors can have significant effects for an international organisation.

Economic Factors: Economic factors such as the development of small businesses in the worldwide scenario recommend that The Circle Chart A Negotiation Framework For Problem Solving In Tough Communication Environments is prospering in an environment where there is prospective development of companies. Along with this, truth that store consumers are primarily searching for workplace products for office suggests that the marketplace has a climbing pattern of entrepreneurs and home based services.

Social factors: Social patterns in the economy show that customers are looking for benefit in addition to eye-catching rates. Market research demonstrates how the consumer for The Circle Chart A Negotiation Framework For Problem Solving In Tough Communication Environments does not have awareness regarding discovering solutions which can offer a combination of benefit as well as low costs.

Technological factors: Innovation plays a vital function in The Circle Chart A Negotiation Framework For Problem Solving In Tough Communication Environments's service method especially as the organization is piloting Modern technology facilities which would use innovation sales and support in the form of memory upgrades, peripheral installments. (Recap of PEST in appendix 2).

OB Issues as well as Effects.

A number of underlying Business Habits issues can be seen in The Circle Chart A Negotiation Framework For Problem Solving In Tough Communication Environments's case as highlighted in this area.

Apprehensions concerning social modification: There is uneasiness regarding a cultural change that would happen once Todd Krasnow leaves from his setting as the Exec Vice President of Advertising with the majority of the team member already showing unhappiness over this prospective action. This predicted adjustment has created tension in the office which has actually been paired with the past stress and anxiety of preparing the firm for a prospective merger with House Deport.
Pest Analysis
Stressful Task Environment for Newcomers: There is scarcity of employees that can match the stressful atmosphere of a hectic company. Not only does this bring about problem in finding the best people, it places anxiety on brand-new hires as can not stand up to the pace as well as pressure that the company expects them to birth.

Twin Reporting Lines: Newcomers find this business society cumbersome and challenging to handle specifically as dotted line connections are suggested to be weak in general and objective setup and also performance evaluation is still done by the solid line manager. This suggests that novices could lose clearness regarding their particular roles as well as goals especially as populated line reporting does not keep them in direct interaction with the solid line managers.

Resentment From Cross Departmental Hiring: Krasnow's choice to make Lewis his follower rather than Bridget Coles although it had been speculated that the last would certainly take Krasnow's position came as an impact to her morale. Lewis may have been qualified and ideal for the task yet the fact that Kransnow's departure would certainly make Coles a direct report to Lewis may have been the reason for Coles' resignation from services.

Worry & Task Insecurity: Anxiety and insecurity can be identified as two significant issues that Lewis would be handling particularly as the merger has actually currently be cancelled and also two elderly executives of the advertising division would be leaving. The entire responsibility of the division would be dropping on Lewis's shoulders that would certainly not simply be in charge of brining concerning a cultural change however would also need to verify herself in her new function.

Incompatible Monitoring Design of Leader: Lewis's administration style and also its conflict with the advertising and marketing department's role can additionally be seen as an OB obstacle especially as she has been made use of to managing problems in the procedures division where personnel are educated to concentrate on procedures and also get them right. The advertising division on the various other hand can be viewed as a group of individuals who are utilized to being nurtured by Krasnow who focused a lot more on result than processes.

Interdepartmental Disputes: Interdepartmental differences between three divisions, advertising and marketing, merchandizing and operations specifically over the allocation of the marketing mix can be recognized as one more OB worry. The advertising and marketing division does not share the very same vision as the various other 2 departments relating to the aloocation of the advertising and marketing mix twoards promos as well as advertsing, the merchandizing as well as procedures divisions do not concur over the advertising mix allowance amongst one an additional either.

Fragmentation in Advertising Department: Disintegration between the advertising and marketing departments can be recognized as one more OB problem which can need additional attention. The truth that the marketing and advertising sections in the marketing division are disconnected is stopping both departments from obtaining from each various other's experience and also expertise. Integration of advertising and marketing with merchandising and procedures would end up being harder if the marketing division itself is degenerated which can be another potential OB concern.

The Circle Chart A Negotiation Framework For Problem Solving In Tough Communication Environments Analysis

Numerous concepts have been used to clarify the circumstances to get additional quality about the circumstance at hand.
Swot Analysis
McGregor's Concept X & Y: According to Douglas McGregor's Theory X, most managers think that juniors are easy as well as careless, have little aspiration and stand up to adjustment. The difficult version of this concept stressed coercion, limited controls, threats as well as punishments. Over time it creates reduced productivity, refined sabotage and rivalry (Offer, 2003). Although the situation at The Circle Chart A Negotiation Framework For Problem Solving In Tough Communication Environments is not completely adhering to Concept X, it can be seen that new hires are locating this atmosphere instead stressful which may ultimately lead to a greater inclination of the management towards Theory X. According to McGregor's supported sight, which he called Theory Y, the crucial task of the administration is to prepare organizational problems to ensure that individuals can accomplish their very own goals best by directing their initiatives towards business rewards. If people discover no contentment in their work, the monitoring would certainly have little selection but to depend on concept X and also external control (Offer, 2003). Also while examining Lewis's administration design, concept X may have appropriated in the procedures department to some extent however the Advertising division would require dependence on Concept Y in order to get the imagination and originality from the groups.

Tuckman's Teamwork Concept: As for Lewis's problem regarding bringing consistency between the marketing and advertising department is worried, this would originally result in conflict as gone over by Bruce Tuckman in his 'Team effort Theory'. (Tuckman, 1965). Based on Tuckman's theory shown in appendix 3, throughout the first stage of team advancement, individuals might not bond, as they are active discovering their location in the group. By incorporating the advertising and marketing division's work, there might coincide initial detach which could result in the 2nd stage of 'storming' where the teams challenge each other. Nonetheless, it is just during the 3rd phase or 'norming' when they would come together to share suggestions before the group can cause synergy in the 4th phase 'performing'.

When people are provided with change, they enter phase one and also so there may be feelings like unhappiness, uncertainty, stress, rage, worry, rejection and disorientation.The situation at the advertising and marketing department of The Circle Chart A Negotiation Framework For Problem Solving In Tough Communication Environments is comparable so Lewis can get comfy with the idea that it is not phenomenal habits. It is during this stage that Lewis will have to provide guidance to the department so that they can discover a feeling of instructions. It can be seen how Krasnow has actually currently made this transition easier by making Lewis obtain involved in the department a year before his actual departure.
Vrio Analysis
Abraham Maslow in his Concept of 'Requirements Hierarchy' (appendix 5) has goes over the value of 'safety and security needs as being a lower level demand of a human for activating inspiration. As seen in the pyramid shared in appendix 3, we can see how 'the need to really feel safe and secure and also out of threat' is at the 2nd level of needs. Prior to a worker can be made to develop psychologically, he needs to have his 'Physiological 'and 'Safety' needs fulfilled.

SWOT Analysis for The Circle Chart A Negotiation Framework For Problem Solving In Tough Communication Environments Case Study

Ramification of Analysis.

The OB analysis has actually looked at different theories to understand just how to deal with the existing scenario handy. The following three options have actually been suggested to help Lewis handle the organizational challenges in the advertising division. Each of these alternatives has been recommended for easing the shift needed to bring the advertising and marketing department according to the requirements of the marketplace and for making the social modification that would certainly follow as soon as the present leader leaves.

Assimilation of advertising and marketing features. Dividing Adverting as well as Manufacturing features. Integration of Advertising with Procedures.

Assessment of Alternatives.

Assimilation of Advertising & Advertising Functions: The internal marketing firm of The Circle Chart A Negotiation Framework For Problem Solving In Tough Communication Environments is already stamina for the organization in terms of conserving up on overheads associated with advertising as well as promotion. Since no brand-new employment has been done after Bridget Cole's separation with the coverage line being directly assigned to Krasnow for the marketing function, this is a desirable possibility for integrating the advertising and marketing features. Judith Shapiro that has earlier been talked to by Lewis during the earlier merging days has proficiency in business-to-business advertising along with firm as well as retail advertising experience. When Krasnow leaves, Lewis can work with Shapiro as an EVP for advertising and marketing to deal with both marketing and advertising functions.

The advantage of this strategy is that it will certainly integrate the two functions while decreasing the requirement for hiring an extra resource for advertising. Lewis would certainly be heading the advertising division and also in any case her replacement would certainly be required for the existing function that she is performing. The disadvantage of this choice is that external hiring may produce resentment from inner personnel that might be looking at the placement of EVP after Lewis takes control of Krasnow's position.

Dividing Adverting and Production: Provided the affordable stress and high top quality job required from the marketing firm, it is recommended that Lewis must permit the manufacturing device to be a separate feature from the marketing system. Considering that a lot of advertising companies had these 2 functions as separate units, it makes more sense to follow the norm.

Integration of Marketing with Workflows: Since Lewis is already taking treatment of the marketing and procedures departments simultaneously; it makes feeling to integrate the 2 functions since she has actually been successfully taking care of both ends. The truth that Lewis has to adapt her management style for the marketing division suggests that these two departments would be culturally varied.


An analysis of the three options shows that combination of advertising and marketing and procedures would certainly not be a possible action due to the vast distinctions between both divisions although that presently Lewis is taking care of both. While separation of the production function may have been a favorable action for the advertising department, the truth that it would certainly suggest placing a third feature under Lewis's wing means this need to be prevented. The integration of the advertising and marketing division is the most effective choice in regards to getting the optimal results from the department. An action prepare for this choice is gone over below.

Activity Strategy.
Lewis will certainly take over the role of EVP Advertising and marketing after Krasnow leaves.

Advertising and Marketing features would be merged.

Judith Shapiro will be hired to take Lewis's area as SVP of marketing and advertising.

Manufacturing feature will certainly remain part of advertising under advertising feature.

Lewis will divide herself from procedures.

An autonomous leadership design with employee empowerment will certainly be made use of in marketing department.

Open up door policy as well as emphasis on cross departmental interaction will be focused on eliminating disharmony.

Backup plan.

If the assimilation does not exercise as prepared, a contingency plan would certainly follow which would certainly separate the manufacturing function from the advertising and marketing feature to lower the load on the SVP of advertising and marketing. In case Judith Shapiro does not get worked with, Lewis will be heading the marketing department without an SVP. In that case the manufacturing function will most definitely be separated by placing it under an SVP production.