The Circle Chart A Negotiation Framework For Problem Solving In Tough Communication Environments Case Study Solution


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The Circle Chart A Negotiation Framework For Problem Solving In Tough Communication Environments Case Study Analysis

Background and Facts

The Circle Chart A Negotiation Framework For Problem Solving In Tough Communication Environments an office materials seller for little as well as average sized businesses has lately been associated with preparing for a merging with its competitor Home Deport, which has actually impacted effectiveness levels in departmentswith the elderly supervisor associated with legal complications put forth by the federal Trade Compensation. With the Advertising Head advancing the information of his departure from the company in one year, Jeannie Lewis, the existing head of procedures has been asked to take the function in the near future. With obstacles in the form of a prospective social adjustment and low employee morale, the organization requires a complete reengineering initiative at the marketing division.

Issue Statement

The possible cultural change at the advertising and marketing division of The Circle Chart A Negotiation Framework For Problem Solving In Tough Communication Environments is increasing unpredictability in the workplace bring about numerous challenges for the Jeannie Lewis who would certainly be replacing the head of the department in one year. nalysis

PEST analysis

Political Factors: Political factors play a major function in impacting calculated choices considering that Stapes Inc. had to desert its strategies of merging with Office Deport after the Federal Profession Payment's treatment in the process. Provided the reality that the shop has a global visibility with branches in UK, UNITED STATES, Canada and Germany, political consider each of these nations might be able to affect performance or strategic goals. Federal Trade Commission's antitrust fit against the merger occupied useful time of the organization's elderly administration suggesting that 'political' factors can have significant ramifications for a worldwide service.

Economic Factors: Economic factors such as the development of local business in the global scenario recommend that The Circle Chart A Negotiation Framework For Problem Solving In Tough Communication Environments is prospering in an environment where there is potential development of organisations. Along with this, fact that shop customers are primarily looking for office products for office suggests that the marketplace has a rising trend of business owners as well as online companies.

Social factors: Social patterns in the economy reveal that clients are trying to find comfort as well as appealing prices. Market research shows how the client for The Circle Chart A Negotiation Framework For Problem Solving In Tough Communication Environments does not have awareness regarding finding remedies which can use a combination of ease as well as inexpensive.

Technological factors: Technology plays an important function in The Circle Chart A Negotiation Framework For Problem Solving In Tough Communication Environments's organisation technique specifically as the organization is piloting Modern technology centers which would provide modern technology sales and assistance in the kind of memory upgrades, peripheral setups. (Recap of PEST in appendix 2).

OB Issues and Effects.

A number of underlying Business Behavior problems can be seen in The Circle Chart A Negotiation Framework For Problem Solving In Tough Communication Environments's case as highlighted in this section.

Concerns concerning social change: There is uneasiness concerning a cultural modification that would certainly occur as soon as Todd Krasnow leaves from his setting as the Exec Vice President of Marketing with the majority of the staff members already revealing unhappiness over this potential action. This expected modification has created stress and anxiety in the workplace which has actually been coupled with the previous tension of preparing the firm for a prospective merger with Residence Deport.

Stressful Job Atmosphere for Newcomers: There is lack of workers that can match the difficult environment of a fast-paced organization. Not just does this lead to difficulty in locating the right individuals, it places stress and anxiety on brand-new hires as can not hold up against the rate as well as stress that the organization expects them to bear.

Twin Reporting Lines: Newcomers discover this organizational culture troublesome as well as hard to manage specifically as dotted line partnerships are indicated to be weaker as a whole as well as unbiased setup and efficiency evaluation is still done by the solid line supervisor. This implies that novices can shed clearness regarding their respective duties and also goals particularly as dotted line reporting does not maintain them in direct communication with the solid line supervisors.

Bitterness From Cross Departmental Hiring: Krasnow's decision to make Lewis his successor rather than Bridget Coles although it had actually been hypothesized that the last would take Krasnow's position came as an impact to her morale. Lewis might have been qualified as well as appropriate for the work yet the reality that Kransnow's departure would certainly make Coles a direct report to Lewis may have been the factor for Coles' resignation from services.

Concern & Task Instability: Fear as well as instability can be recognized as two significant issues that Lewis would certainly be handling specifically as the merger has now be cancelled and also two senior execs of the advertising and marketing division would certainly be leaving. The whole obligation of the division would certainly be falling on Lewis's shoulders that would certainly not just supervise of brining concerning a cultural modification yet would additionally need to verify herself in her new function.

Incompatible Management Style of Leader: Lewis's management style and its conflict with the advertising and marketing division's function can also be seen as an OB obstacle particularly as she has actually been used to taking care of concerns in the procedures division where employees are educated to concentrate on processes as well as get them right. The advertising department on the various other hand can be viewed as a team of individuals who are used to being supported by Krasnow that focused more on output than procedures.

Interdepartmental Disagreements: Interdepartmental disagreements in between three divisions, advertising, merchandizing as well as procedures respectively over the allotment of the marketing mix can be identified as one more OB problem. Although the advertising department does not share the very same vision as the various other 2 departments pertaining to the aloocation of the marketing mix twoards promotions as well as advertsing, the merchandizing and operations departments do not agree over the marketing mix appropriation amongst one another either.

Disintegration in Marketing Division: Fragmentation between the marketing and advertising divisions can be identified as one more OB problem which can need more interest. The reality that the marketing and advertising sections in the advertising division are detached is avoiding both divisions from obtaining from each other's experience and also expertise. Combination of marketing with merchandising as well as operations would certainly end up being harder if the advertising and marketing department itself is broken down which can be one more prospective OB concern.

The Circle Chart A Negotiation Framework For Problem Solving In Tough Communication Environments Analysis

Different theories have been used to clarify the circumstances to obtain further clearness about the situation available.

McGregor's Theory X & Y: According to Douglas McGregor's Concept X, a lot of supervisors think that juniors are passive and also lazy, have little aspiration and also resist adjustment. The situation at The Circle Chart A Negotiation Framework For Problem Solving In Tough Communication Environments is not completely complying with Concept X, it can be seen that brand-new hires are locating this environment instead demanding which may eventually lead to a higher inclination of the administration in the direction of Theory X. Even while examining Lewis's management design, theory X may have been ideal in the procedures department to some degree but the Advertising division would require dependence on Theory Y in order to obtain the creativity and also originality from the groups.

Tuckman's Teamwork Theory: As much as Lewis's concern regarding bringing consistency between the advertising as well as advertising division is concerned, this would initially lead to conflict as reviewed by Bruce Tuckman in his 'Team effort Theory'. By combining the advertising and marketing as well as advertising and marketing department's work, there might be the same initial disconnect which can lead to the 2nd stage of 'storming' where the teams challenge one an additional.

Bridges' Change Model: As per William Bridge's theory (appendix 4), individuals are rather uncomfortable with modification, which is evident by the situation at The Circle Chart A Negotiation Framework For Problem Solving In Tough Communication Environments The situation can be viewed as a regular course of life if is examined as per Bridge's concept where he clarifies that people experience 3 stages of shift when they experience adjustment. 'End, losing and Releasing', The Neutral Zone and also 'The New Starting' (Bridges, 2004). When people are presented with modification, they go into phase one and so there might be emotions like unhappiness, uncertainty, aggravation, temper, worry, rejection and also disorientation.The situation at the advertising division of The Circle Chart A Negotiation Framework For Problem Solving In Tough Communication Environments is similar so Lewis can get comfy with the concept that it is not amazing habits. In the second phase, there may be a demand to link the gap in between the new and old society so Lewis may need to encounter this ordeal once Krasnow leaves. There might be low spirits and also low performance at this stage which ought to not be taken as a trouble. It is during this stage that Lewis will certainly need to give assistance to the division to make sure that they can find an orientation. It can be seen exactly how Krasnow has actually already made this change much easier by making Lewis get associated with the department a year before his real departure. According to Bridges' Design, phase three will certainly produce visibility to knowing, High energy and dedication as individuals will embrace the modification (Bridges, 2004).

Abraham Maslow in his Concept of 'Needs Hierarchy' (appendix 5) has talks about the relevance of 'safety and security requires as being a lower level demand of a human for activating inspiration. As seen in the pyramid shared in appendix 3, we can see exactly how 'the need to feel safe as well as out of danger' is at the 2nd degree of demands. Prior to an employee can be made to develop emotionally, he needs to have his 'Physical 'as well as 'Safety and security' requires met.

SWOT Analysis for The Circle Chart A Negotiation Framework For Problem Solving In Tough Communication Environments Case Study

Ramification of Analysis.

The OB analysis has actually taken a look at different theories to comprehend how to cope with the present circumstance handy. The following 3 options have actually been suggested to assist Lewis handle the organizational challenges in the marketing department. Each of these choices has been suggested for easing the change needed to bring the advertising department according to the requirements of the marketplace as well as for making the social change that would certainly follow as soon as the current leader leaves.

Combination of advertising and marketing functions. Separating Adverting and also Production functions. Integration of Marketing with Procedures.

Evaluation of Alternatives.

Judith Shapiro who has actually earlier been talked to by Lewis during the earlier merging days has competence in business-to-business advertising along with company and retail marketing experience. As soon as Krasnow leaves, Lewis can work with Shapiro as an EVP for marketing to deal with both marketing as well as marketing features.

The advantage of this approach is that it will integrate both features while lowering the requirement for hiring an added resource for advertising. Lewis would be heading the advertising division and in any type of case her substitute would certainly be required for the current role that she is performing. The disadvantage of this option is that external hiring may bring about animosity from inner personnel who may be looking at the position of EVP after Lewis takes control of Krasnow's position.

Dividing Adverting and Production: Given the affordable stress as well as high top quality job required from the advertising and marketing firm, it is recommended that Lewis should enable the manufacturing unit to be a different function from the advertising and marketing system. Since the majority of marketing agencies had these 2 features as separate devices, it makes more sense to adhere to the standard.

Assimilation of Marketing with Operations: Because Lewis is already caring for the advertising and marketing and operations departments at the same time; it makes sense to integrate the two functions since she has been successfully caring for both ends. The reality that both departments already have significant differences over allowance of resources suggests that this assimilation might be able to bring about consistency especially as Lewis would certainly be heading both ends.However there are numerous disadvantages of this step especially as it would certainly place too much worry over Lewis's shoulders. The fact that Lewis has to adjust her monitoring style for the marketing division suggests that these 2 divisions would certainly be culturally varied. In addition to this, Lewis might not have the ability to use one sort of management design to both departments which can result in inadequacy in either one of both features.


An analysis of the three alternatives shows that assimilation of advertising and operations would not be a possible step due to the huge differences in between the 2 departments despite the reality that presently Lewis is managing both. While splitting up of the production function may have been a beneficial move for the marketing department, the fact that it would certainly suggest placing a 3rd feature under Lewis's wing implies this ought to be prevented.

Activity Strategy.

Lewis will take control of the function of EVP Marketing after Krasnow leaves.

Marketing and advertising features would be merged.

Judith Shapiro will certainly be hired to take Lewis's location as SVP of marketing and advertising.

Manufacturing function will certainly continue to be part of advertising and marketing under marketing feature.

Lewis will certainly separate herself from procedures.

A democratic leadership style with employee empowerment will be utilized in advertising department.

Open door policy and also emphasis on cross department communication will be aimed at removing dissonance.

Contingency plan.

If the assimilation does not work out as planned, a contingency strategy would certainly adhere to which would certainly divide the manufacturing function from the advertising function to lower the load on the SVP of advertising and marketing. In case Judith Shapiro does not get employed, Lewis will be heading the advertising division without an SVP. In that case the production function will most definitely be separated by placing it under an SVP manufacturing.