The Healthcaregov Project Case Study Solution


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The Healthcaregov Project Case Study Solution

Background and Facts

The Healthcaregov Project an office materials store for little and also average sized services has just recently been associated with planning for a merger with its competitor House Deport, which has affected performance degrees in departmentswith the elderly supervisor involved in lawful issues presented by the government Profession Commission. With the Advertising Head putting forward the news of his departure from the business in one year, Jeannie Lewis, the existing head of procedures has actually been asked to take the function in the near future. With obstacles in the form of a prospective social change and also reduced employee spirits, the company is in need of a total reengineering effort at the advertising department.

Problem Declaration
Porter's 5 Forces Analysis
The prospective social change at the advertising and marketing department of The Healthcaregov Project is boosting unpredictability in the workplace resulting in numerous challenges for the Jeannie Lewis who would be changing the head of the department in one year. nalysis

PEST analysis

Political Factors: Political factors play a significant duty in influencing tactical choices since Stapes Inc. had to desert its strategies of combining with Office Deport after the Federal Trade Commission's treatment while doing so. Offered the reality that the shop has an international visibility with branches in UK, USA, Canada and also Germany, political factors in each of these countries may have the ability to impact efficiency or strategic objectives. Federal Trade Compensation's antitrust suit versus the merger took up useful time of the company's elderly administration recommending that 'political' factors can have significant implications for an international company.

Economic Factors: Economic factors such as the development of small businesses in the worldwide scenario suggest that The Healthcaregov Project is flourishing in an atmosphere where there is prospective development of businesses. Reality that store clients are mainly looking for office materials for residence workplaces suggests that the market has a climbing trend of entrepreneurs and also home based businesses.

Social factors: Social patterns in the economy show that consumers are seeking benefit as well as eye-catching costs. Market research demonstrates how the consumer for The Healthcaregov Project lacks awareness about finding remedies which can use a combination of benefit as well as inexpensive.

Technical factors: Innovation plays a crucial role in The Healthcaregov Project's business method especially as the organization is piloting Innovation facilities which would certainly provide technology sales and assistance in the form of memory upgrades, peripheral installments. (Recap of BUG in appendix 2).

OB Issues and Manifestations.

Numerous underlying Business Habits issues can be seen in The Healthcaregov Project's case as highlighted in this area.

Apprehensions about cultural change: There is uneasiness about a cultural change that would occur when Todd Krasnow leaves from his placement as the Exec Vice Head Of State of Marketing with the majority of the staff members already showing unhappiness over this prospective action. This expected change has produced anxiety in the workplace which has been coupled with the previous anxiety of preparing the company for a prospective merger with House Deport.
Pest Analysis
Difficult Task Setting for Newcomers: There is scarcity of employees that can match the demanding atmosphere of a hectic company. Not only does this bring about difficulty in locating the right individuals, it places anxiety on brand-new hires as can not endure the rate and stress that the organization expects them to birth.

Dual Coverage Lines: Newbies locate this business society difficult and also hard to manage specifically as dotted line partnerships are implied to be weaker as a whole as well as objective setting and performance examination is still done by the strong line supervisor. This indicates that beginners can shed quality about their corresponding duties and objectives specifically as populated line coverage does not maintain them in straight communication with the strong line managers.

Animosity From Cross Departmental Hiring: Krasnow's decision to make Lewis his successor as opposed to Bridget Coles even though it had been guessed that the latter would certainly take Krasnow's position came as an impact to her spirits. Lewis may have been qualified and ideal for the work yet the truth that Kransnow's departure would make Coles a straight record to Lewis might have been the factor for Coles' resignation from services.

Concern & Job Instability: Worry and also insecurity can be recognized as 2 major concerns that Lewis would be handling specifically as the merger has currently be cancelled and two senior execs of the advertising division would be leaving. The whole responsibility of the department would certainly be falling on Lewis's shoulders who would not simply supervise of brining about a social change however would certainly additionally need to verify herself in her brand-new duty.

Incompatible Monitoring Design of Leader: Lewis's administration design and its incompatibility with the advertising department's role can likewise be viewed as an OB obstacle particularly as she has actually been made use of to handling issues in the procedures division where workers are instructed to focus on procedures and also obtain them right. The marketing department on the other hand can be seen as a team of people who are made use of to being supported by Krasnow that focused more on result than procedures.

Interdepartmental Differences: Interdepartmental disagreements in between 3 divisions, marketing, merchandizing and procedures specifically over the allocation of the marketing mix can be determined as an additional OB problem. Although the marketing division does not share the very same vision as the various other two departments regarding the aloocation of the marketing mix twoards promotions and advertsing, the merchandizing and procedures divisions do not concur over the advertising and marketing mix allowance among each other either.

Fragmentation in Advertising And Marketing Division: Fragmentation in between the marketing and advertising divisions can be determined as an additional OB issue which could need more interest. The fact that the marketing and advertising sections in the advertising and marketing division are disconnected is preventing both divisions from gaining from each other's experience and also know-how. Integration of advertising and marketing with retailing and operations would end up being more difficult if the marketing department itself is disintegrated which can be one more potential OB issue.

The Healthcaregov Project Analysis

Numerous concepts have been made use of to describe the situations to obtain more quality regarding the situation handy.
Swot Analysis
McGregor's Theory X & Y: According to Douglas McGregor's Theory X, the majority of managers think that staffs are passive and careless, have little aspiration and also stand up to modification. The tough version of this concept stressed browbeating, limited controls, dangers and also punishments. Over time it produces low performance, refined sabotage and competition (Bargain, 2003). The scenario at The Healthcaregov Project is not completely adhering to Theory X, it can be seen that new hires are finding this atmosphere rather demanding which may at some point lead to a higher disposition of the management towards Concept X. Based on McGregor's promoted sight, which he called Concept Y, the essential task of the management is to arrange organizational problems to make sure that people can accomplish their own objectives best by routing their initiatives towards organizational benefits. If people discover no contentment in their job, the management would have little selection however to rely upon concept X as well as outside control (Deal, 2003). Even while evaluating Lewis's monitoring style, theory X may have been suitable in the operations department to some extent however the Marketing division would call for dependence on Theory Y so as to get the imagination and creativity from the groups.

Tuckman's Team effort Concept: As much as Lewis's concern concerning bringing consistency between the marketing and advertising and marketing department is concerned, this would originally lead to contrast as talked about by Bruce Tuckman in his 'Synergy Theory'. By combining the advertising and advertising department's work, there might be the same preliminary separate which might lead to the second phase of 'storming' where the teams challenge one another.

Bridges' Change Design: Based On William Bridge's theory (appendix 4), individuals are fairly awkward with adjustment, which is apparent by the situation at The Healthcaregov Project The situation can be viewed as a typical course of life if is examined based on Bridge's theory where he describes that individuals experience 3 phases of shift when they experience change. 'End, losing and also Letting go', The Neutral Area and 'The New Beginning' (Bridges, 2004). When individuals are presented with modification, they go into phase one and so there may be feelings like sadness, unpredictability, stress, anger, anxiety, rejection and also disorientation.The circumstance at the marketing division of The Healthcaregov Project is comparable so Lewis can get comfy with the suggestion that it is not remarkable habits. In the 2nd stage, there may be a requirement to link the space in between the brand-new as well as old culture so Lewis may have to face this experience when Krasnow leaves. There might be low morale and also reduced productivity at this stage which should not be taken as a trouble. It is during this stage that Lewis will need to give assistance to the division to ensure that they can discover an orientation. It can be seen exactly how Krasnow has actually currently made this change less complicated by making Lewis obtain associated with the division a year prior to his real departure. As per Bridges' Model, stage 3 will cause visibility to learning, High power as well as commitment as individuals will certainly welcome the adjustment (Bridges, 2004).
Vrio Analysis
Maslow's Demand power structure: The OB issue pertaining to insecurity at the work environment has been triggered first of all by the change in monitoring and second of all by the reality that the merger will no longer be launched. Abraham Maslow in his Concept of 'Needs Pecking order' (appendix 5) has talks about the significance of 'safety needs as being a reduced degree need of a human for triggering motivation. As seen in the pyramid shared in appendix 3, we can see how 'the requirement to really feel protected as well as out of danger' is at the 2nd degree of requirements. Prior to an employee can be made to create emotionally, he requires to have his 'Physical 'and also 'Security' requires satisfied. This suggests that unless the employees are made to really feel safe about their current work standing in The Healthcaregov Project they might not reach 'Self-Fulfillment'. (King, 2009).

SWOT Analysis for The Healthcaregov Project Case Study

Implication of Analysis.

The OB analysis has looked at numerous concepts to recognize how to cope with the existing circumstance available. The complying with three choices have actually been proposed to help Lewis deal with the organizational obstacles in the advertising division. Each of these choices has actually been recommended for easing the change required to bring the marketing division in accordance with the requirements of the marketplace as well as for making the social modification that would follow when the existing leader leaves.

Combination of marketing and advertising functions. Separating Adverting as well as Manufacturing functions. Assimilation of Advertising And Marketing with Operations.

Evaluation of Alternatives.

Combination of Marketing & Advertising And Marketing Functions: The in-house advertising company of The Healthcaregov Project is already stamina for the organization in terms of conserving up on expenses associated with advertising and marketing and promo. Since no new recruitment has actually been done after Bridget Cole's separation with the reporting line being straight designated to Krasnow for the advertising feature, this is a desirable chance for incorporating the marketing and advertising features. Judith Shapiro that has actually earlier been talked to by Lewis during the earlier merging days has experience in business-to-business advertising and marketing together with agency and retail marketing experience. As soon as Krasnow leaves, Lewis can employ Shapiro as an EVP for marketing to deal with both advertising and marketing functions.

The advantage of this method is that it will incorporate the two functions while decreasing the requirement for hiring an extra resource for marketing. Along with this, Lewis would be heading the marketing division and also all the same her replacement would certainly be required for the current role that she is carrying out. The disadvantage of this choice is that exterior hiring may cause animosity from internal employees that might be looking at the setting of EVP after Lewis takes control of Krasnow's position.

Separating Adverting as well as Production: Provided the affordable pressures and also top quality job needed from the advertising agency, it is recommended that Lewis ought to permit the manufacturing device to be a separate function from the advertising and marketing system. Given that many advertising agencies had these 2 functions as different units, it makes more feeling to adhere to the standard. Both functions may be able to focus on their core turns on more effectively. The drawback of this method would be that added costs would have to be birthed for establishing up different manufacturing features. In addition to this, a manufacturing head may have to be employed which could increase expenses for the company.

Combination of Advertising with Workflows: Considering that Lewis is currently dealing with the advertising and marketing and operations divisions all at once; it makes sense to integrate both functions since she has been efficiently caring for both ends. The truth that the two divisions already have significant differences over allotment of sources recommends that this assimilation may be able to cause consistency specifically as Lewis would certainly be heading both ends.However there are different drawbacks of this step especially as it would certainly place excessive worry over Lewis's shoulders. The truth that Lewis has to adjust her management design for the advertising department recommends that these two divisions would certainly be culturally varied. Lewis may not be able to use one kind of management style to both divisions which can result in inefficiency in either one of the 2 features.


An examination of the 3 options indicates that integration of marketing and procedures would not be a possible action due to the huge differences in between both departments despite the fact that presently Lewis is dealing with both. While separation of the production function may have been a desirable move for the advertising and marketing division, the truth that it would indicate putting a 3rd feature under Lewis's wing indicates this should be stayed clear of as well. The integration of the advertising and marketing department is the best choice in regards to getting the ideal results from the division. An action prepare for this alternative is reviewed below.

Action Plan.
Lewis will certainly take control of the function of EVP Advertising and marketing after Krasnow leaves.

Advertising and Marketing features would be merged.

Judith Shapiro will certainly be hired to take Lewis's area as SVP of advertising and marketing.

Production feature will stay part of marketing under advertising and marketing function.

Lewis will certainly separate herself from procedures.

A democratic leadership style with employee empowerment will be used in advertising department.

Open up door policy and also emphasis on cross department communication will be targeted at eliminating discord.

Backup plan.

If the assimilation does not exercise as prepared, a contingency strategy would certainly adhere to which would certainly divide the manufacturing function from the marketing feature to reduce the tons on the SVP of marketing and advertising. In case Judith Shapiro does not obtain worked with, Lewis will be heading the marketing department without an SVP. In that case the production function will most definitely be separated by putting it under an SVP manufacturing.