The Man In The Mirror A Case Study Analysis


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Background and Facts

The Man In The Mirror A an office supplies store for tiny and also medium sized companies has just recently been involved in planning for a merging with its rival Home Deport, which has actually affected efficiency levels in departmentswith the elderly supervisor involved in lawful problems presented by the government Profession Payment. With the Advertising Head advancing the information of his separation from the company in one year, Jeannie Lewis, the current head of operations has actually been asked to take the duty in the future. With obstacles in the type of a potential social change and also reduced staff member morale, the organization requires a full reengineering effort at the advertising department.

Trouble Statement
Porter's 5 Forces Analysis
The potential cultural adjustment at the advertising and marketing division of The Man In The Mirror A is boosting unpredictability in the workplace bring about numerous challenges for the Jeannie Lewis that would certainly be changing the head of the department in one year. nalysis

PEST analysis

Political Factors: Political factors play a major function in impacting tactical choices given that Stapes Inc. needed to desert its plans of combining with Office Deport after the Federal Profession Compensation's treatment in the process. Offered the fact that the store has a worldwide presence with branches in UK, UNITED STATES, Canada and Germany, political factors in each of these countries may have the ability to impact efficiency or critical objectives. Federal Profession Commission's antitrust match versus the merging occupied beneficial time of the organization's elderly monitoring suggesting that 'political' factors can have significant effects for a worldwide organisation.

Economic Factors: Financial factors such as the appearance of small businesses in the global circumstance recommend that The Man In The Mirror A is growing in a setting where there is potential growth of companies. Truth that store customers are mainly looking for workplace products for home workplaces recommends that the market has an increasing pattern of entrepreneurs as well as home based companies.

Social factors: Social fads in the economy show that clients are trying to find comfort along with appealing rates. Market research demonstrates how the customer for The Man In The Mirror A lacks awareness concerning locating options which can provide a mix of ease as well as affordable.

Technical factors: Technology plays a crucial duty in The Man In The Mirror A's service method particularly as the company is piloting Technology centers which would provide innovation sales and assistance in the kind of memory upgrades, peripheral installments. (Summary of PARASITE in appendix 2).

OB Issues and Effects.

Several underlying Organizational Habits concerns can be seen in The Man In The Mirror A's case as highlighted in this section.

Apprehensions concerning social modification: There is worry concerning a cultural adjustment that would certainly occur when Todd Krasnow leaves from his placement as the Exec Vice President of Advertising with a lot of the employee currently showing unhappiness over this prospective move. This anticipated change has produced stress and anxiety in the office which has actually been paired with the past anxiety of preparing the firm for a prospective merging with Residence Deport.
Pest Analysis
Difficult Job Atmosphere for Newcomers: There is shortage of workers that can match the demanding environment of a fast-paced organization. Not just does this cause trouble in locating the right people, it puts tension on new hires as can not withstand the rate and also pressure that the organization anticipates them to birth.

Double Reporting Lines: Novices discover this organizational society difficult and also hard to handle particularly as dotted line partnerships are indicated to be weak as a whole and also objective setting and also performance analysis is still done by the solid line manager. This suggests that novices could shed clearness concerning their particular roles and also objectives especially as dotted line coverage does not keep them in direct interaction with the solid line supervisors.

Bitterness From Cross Departmental Hiring: Krasnow's decision to make Lewis his successor instead of Bridget Coles even though it had been hypothesized that the last would certainly take Krasnow's placement came as a blow to her spirits. Lewis may have been capable and also suitable for the job but the fact that Kransnow's separation would certainly make Coles a straight record to Lewis may have been the factor for Coles' resignation from services.

Worry & Work Instability: Fear as well as insecurity can be identified as two significant issues that Lewis would certainly be managing specifically as the merger has actually now be cancelled and two elderly executives of the advertising department would be leaving. The entire duty of the division would certainly be dropping on Lewis's shoulders who would certainly not just supervise of brining concerning a cultural adjustment yet would also need to confirm herself in her brand-new role.

Inappropriate Management Design of Leader: Lewis's monitoring design as well as its incompatibility with the marketing division's role can additionally be viewed as an OB challenge especially as she has been made use of to handling problems in the operations division where employees are educated to focus on processes and also get them right. The marketing department on the other hand can be seen as a team of people who are used to being supported by Krasnow that concentrated extra on output than procedures.

Interdepartmental Differences: Interdepartmental differences between 3 departments, marketing, merchandizing as well as operations specifically over the allotment of the marketing mix can be recognized as another OB concern. The advertising and marketing department does not share the very same vision as the other two departments regarding the aloocation of the advertising and marketing mix twoards promotions and advertsing, the merchandizing and procedures departments do not concur over the marketing mix appropriation amongst one another either.

Disintegration in Marketing Department: Disintegration in between the marketing and advertising departments can be recognized as another OB issue which can require additional interest. The fact that the marketing and advertising sections in the advertising and marketing department are separated is stopping both departments from getting from each other's experience and competence. Combination of advertising and marketing with merchandising as well as operations would end up being more difficult if the advertising department itself is broken down which can be one more prospective OB concern.

The Man In The Mirror A Analysis

Numerous concepts have been utilized to explain the conditions to obtain more clearness regarding the situation at hand.
Swot Analysis
McGregor's Concept X & Y: According to Douglas McGregor's Concept X, most managers think that staffs are passive as well as careless, have little passion as well as stand up to modification. The difficult version of this theory stressed coercion, limited controls, hazards and punishments. Gradually it generates low efficiency, subtle sabotage as well as rivalry (Bargain, 2003). Although the scenario at The Man In The Mirror A is not completely adhering to Theory X, it can be seen that new hires are discovering this atmosphere instead difficult which may at some point result in a better inclination of the management towards Concept X. According to McGregor's advocated sight, which he called Concept Y, the vital task of the management is to arrange business problems to ensure that people can achieve their own objectives best by guiding their initiatives towards organizational benefits. If people locate no satisfaction in their job, the administration would have little option but to count on concept X and also exterior control (Deal, 2003). Even while examining Lewis's administration design, concept X might have been suitable in the operations division to some extent but the Advertising division would require dependence on Theory Y so as to get the imagination as well as originality from the groups.

Tuckman's Team effort Concept: Regarding Lewis's concern about bringing consistency between the marketing and advertising department is worried, this would initially lead to clash as talked about by Bruce Tuckman in his 'Team effort Theory'. (Tuckman, 1965). As per Tuckman's theory displayed in appendix 3, during the first stage of team growth, individuals might not bond, as they are hectic locating their area in the team. By incorporating the marketing and advertising department's job, there might coincide first separate which might lead to the second phase of 'storming' where the teams test each other. Nevertheless, it is just during the 3rd phase or 'norming' when they would certainly collaborate to share concepts before the team can bring about synergy in the 4th stage 'carrying out'.

Bridges' Shift Version: According To William Bridge's theory (appendix 4), individuals are quite uncomfortable with adjustment, which is apparent by the situation at The Man In The Mirror A The scenario can be seen as a regular program of life if is studied as per Bridge's concept where he clarifies that individuals undergo three phases of shift when they experience change. 'Ending, shedding and Releasing', The Neutral Area and 'The New Starting' (Bridges, 2004). When individuals are presented with change, they go into stage one and so there might be emotions like sadness, unpredictability, disappointment, temper, concern, rejection and also disorientation.The scenario at the marketing department of The Man In The Mirror A is comparable so Lewis can get comfortable with the suggestion that it is not extraordinary habits. In the 2nd stage, there may be a demand to bridge the gap in between the brand-new and old culture so Lewis may need to encounter this experience when Krasnow leaves. There may be low morale and also low productivity at this phase which should not be taken as an obstacle. It is throughout this stage that Lewis will certainly need to offer assistance to the division to make sure that they can discover a sense of direction. It can be seen just how Krasnow has already made this transition easier by making Lewis get involved in the division a year before his real separation. According to Bridges' Version, stage three will bring about openness to understanding, High energy as well as dedication as individuals will certainly accept the modification (Bridges, 2004).
Vrio Analysis
Abraham Maslow in his Concept of 'Requirements Hierarchy' (appendix 5) has goes over the relevance of 'protection requires as being a reduced degree requirement of a human for setting off motivation. As seen in the pyramid shared in appendix 3, we can see just how 'the requirement to feel secure and out of danger' is at the 2nd level of requirements. Before a staff member can be made to develop mentally, he requires to have his 'Physiological 'and 'Security' needs satisfied.

SWOT Analysis for The Man In The Mirror A Case Study

Effects of Analysis.

The OB analysis has actually taken a look at numerous concepts to understand just how to manage the present circumstance at hand. The complying with three choices have actually been recommended to help Lewis handle the organizational difficulties in the advertising and marketing department. Each of these alternatives has been proposed for alleviating the change needed to bring the marketing department according to the needs of the marketplace and for making the social modification that would comply with once the current leader leaves.

Combination of advertising and marketing functions. Separating Adverting and Manufacturing features. Integration of Advertising with Procedures.

Analysis of Alternatives.

Judith Shapiro that has actually earlier been interviewed by Lewis throughout the earlier merging days has experience in business-to-business advertising along with agency as well as retail advertising experience. Once Krasnow leaves, Lewis can hire Shapiro as an EVP for advertising and marketing to manage both advertising and advertising features.

The advantage of this strategy is that it will certainly integrate the two functions while lowering the need for hiring an additional resource for advertising. Lewis would be heading the marketing department and also in any case her replacement would certainly be required for the existing duty that she is doing. The downside of this alternative is that exterior hiring might produce animosity from interior personnel who may be eying the position of EVP after Lewis takes control of Krasnow's position.

Dividing Adverting and also Production: Given the affordable pressures and premium quality work needed from the ad agency, it is recommended that Lewis must allow the production device to be a separate feature from the advertising and marketing device. Considering that a lot of ad agency had these 2 functions as separate units, it makes even more sense to follow the norm. In addition to this, both functions might have the ability to focus on their core triggers extra efficiently. Nonetheless, the negative aspect of this method would certainly be that added prices would need to be birthed for setting up different manufacturing features. Along with this, a production head may need to be hired which might boost overheads for the organization.

Assimilation of Advertising with Procedures: Considering that Lewis is currently taking treatment of the advertising and marketing and also procedures departments all at once; it makes sense to incorporate the two functions considering that she has been efficiently taking care of both ends. The fact that Lewis has to adjust her management design for the advertising department suggests that these 2 departments would certainly be culturally varied.


An examination of the three alternatives suggests that integration of advertising and marketing as well as procedures would certainly not be a possible step because of the vast distinctions in between both divisions although that presently Lewis is handling both. While separation of the manufacturing function might have been a beneficial step for the marketing division, the reality that it would certainly suggest placing a third function under Lewis's wing suggests this must be prevented as well. The integration of the advertising and marketing division is the most effective choice in regards to getting the optimal results from the department. An action plan for this option is discussed below.

Action Plan.
Lewis will take over the role of EVP Marketing after Krasnow leaves.

Advertising and Marketing features would be merged.

Judith Shapiro will be worked with to take Lewis's area as SVP of marketing and advertising.

Manufacturing function will certainly stay part of marketing under marketing function.

Lewis will divide herself from operations.

An autonomous leadership design with staff member empowerment will be used in advertising and marketing department.

Open up door plan and emphasis on cross department interaction will certainly be focused on eliminating dissonance.

Contingency strategy.

If the assimilation does not exercise as prepared, a backup plan would comply with which would divide the production feature from the advertising function to decrease the tons on the SVP of marketing and advertising. In case Judith Shapiro does not obtain hired, Lewis will certainly be heading the marketing division without an SVP. In that case the production function will most definitely be separated by positioning it under an SVP production.