The Scotts Company Note To The A Case What Happened In 2000 2003 Case Study Help


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The Scotts Company Note To The A Case What Happened In 2000 2003 Case Study Solution

Background and Facts

The Scotts Company Note To The A Case What Happened In 2000 2003 an office supplies store for small and medium sized companies has actually lately been involved in planning for a merger with its rival Home Deport, which has actually affected performance degrees in departmentswith the senior supervisor associated with lawful issues put forth by the government Profession Payment. With the Advertising and marketing Head putting forward the news of his separation from the business in one year, Jeannie Lewis, the present head of procedures has been asked to take the function in the near future. With difficulties in the type of a prospective cultural change as well as reduced worker spirits, the company is in need of a total reengineering effort at the advertising and marketing division.

Issue Declaration
Porter's 5 Forces Analysis
The potential social modification at the advertising and marketing division of The Scotts Company Note To The A Case What Happened In 2000 2003 is increasing uncertainty in the working environment resulting in numerous obstacles for the Jeannie Lewis who would certainly be replacing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a significant duty in impacting tactical decisions given that Stapes Inc. needed to abandon its plans of merging with Workplace Deport after the Federal Profession Compensation's intervention while doing so. Provided the fact that the shop has an international presence with branches in UK, USA, Canada as well as Germany, political factors in each of these nations may be able to impact performance or strategic objectives. Federal Trade Compensation's antitrust fit against the merging used up beneficial time of the organization's elderly monitoring recommending that 'political' factors can have major implications for a global organisation.

Economic Factors: Economic factors such as the introduction of small businesses in the worldwide scenario recommend that The Scotts Company Note To The A Case What Happened In 2000 2003 is growing in a setting where there is possible growth of organisations. In addition to this, reality that store consumers are mostly looking for workplace supplies for home offices suggests that the market has a rising trend of entrepreneurs and online companies.

Social factors: Social fads in the economy show that consumers are trying to find comfort in addition to appealing prices. Marketing research shows how the consumer for The Scotts Company Note To The A Case What Happened In 2000 2003 lacks awareness regarding locating solutions which can use a mix of ease as well as affordable.

Technical factors: Innovation plays an important role in The Scotts Company Note To The A Case What Happened In 2000 2003's organisation method especially as the organization is piloting Technology centers which would use modern technology sales and also assistance in the type of memory upgrades, peripheral setups. (Summary of PEST in appendix 2).

OB Issues as well as Symptoms.

A number of underlying Business Actions concerns can be seen in The Scotts Company Note To The A Case What Happened In 2000 2003's case as highlighted in this section.

Worries concerning cultural adjustment: There is apprehension concerning a social adjustment that would certainly happen when Todd Krasnow leaves from his placement as the Executive Vice President of Marketing with most of the team member currently revealing unhappiness over this potential relocation. This anticipated change has created tension in the office which has been coupled with the previous anxiety of preparing the firm for a potential merger with House Deport.
Pest Analysis
Demanding Job Atmosphere for Newcomers: There is shortage of workers that can match the stressful atmosphere of a hectic company. Not just does this lead to trouble in locating the best individuals, it places stress and anxiety on brand-new hires as can not endure the rate as well as stress that the company anticipates them to birth.

Double Reporting Lines: Novices find this business culture difficult and also challenging to cope with particularly as populated line connections are indicated to be weaker generally as well as unbiased setting and efficiency examination is still done by the solid line manager. This implies that beginners could lose clarity regarding their corresponding functions as well as purposes particularly as dotted line coverage does not keep them in direct communication with the solid line supervisors.

Animosity From Cross Departmental Hiring: Krasnow's decision to make Lewis his follower rather than Bridget Coles even though it had been guessed that the latter would certainly take Krasnow's setting came as a blow to her morale. Lewis may have been capable as well as appropriate for the work however the fact that Kransnow's departure would make Coles a straight record to Lewis might have been the factor for Coles' resignation from solutions.

Anxiety & Work Insecurity: Anxiety and also insecurity can be identified as two significant problems that Lewis would certainly be managing specifically as the merger has actually now be terminated and two elderly executives of the advertising department would certainly be leaving. The entire duty of the division would certainly be dropping on Lewis's shoulders that would not just be in charge of brining concerning a social modification however would also need to confirm herself in her new function.

Inappropriate Administration Style of Leader: Lewis's administration style as well as its conflict with the advertising division's duty can likewise be seen as an OB difficulty especially as she has been utilized to dealing with issues in the procedures department where employees are shown to focus on processes as well as get them. The marketing division on the other hand can be viewed as a team of people that are utilized to being nurtured by Krasnow that concentrated a lot more on outcome than procedures.

Interdepartmental Differences: Interdepartmental arguments between 3 divisions, advertising and marketing, merchandizing and also procedures respectively over the appropriation of the marketing mix can be recognized as another OB problem. Although the advertising division does not share the very same vision as the other two divisions relating to the aloocation of the advertising and marketing mix twoards promotions and also advertsing, the merchandizing and procedures departments do not concur over the advertising and marketing mix allotment amongst one another either.

Fragmentation in Advertising And Marketing Department: Fragmentation between the marketing and advertising divisions can be determined as an additional OB problem which might require further focus. The fact that the advertising and marketing sections in the advertising and marketing division are separated is avoiding both divisions from gaining from each other's experience as well as know-how. Combination of advertising with retailing as well as operations would end up being harder if the marketing division itself is broken down which can be one more prospective OB problem.

The Scotts Company Note To The A Case What Happened In 2000 2003 Analysis

Various concepts have actually been utilized to discuss the conditions to get more clearness about the circumstance at hand.
Swot Analysis
McGregor's Theory X & Y: According to Douglas McGregor's Theory X, a lot of supervisors believe that juniors are easy and also careless, have little ambition as well as withstand adjustment. The scenario at The Scotts Company Note To The A Case What Happened In 2000 2003 is not completely adhering to Theory X, it can be seen that new hires are finding this setting rather difficult which may ultimately lead to a higher inclination of the monitoring towards Concept X. Also while examining Lewis's administration style, theory X might have been ideal in the operations division to some extent but the Advertising department would need reliance on Theory Y in order to obtain the creativity and also creativity from the groups.

Tuckman's Synergy Concept: As far as Lewis's issue about bringing consistency between the marketing and advertising department is concerned, this would originally result in conflict as reviewed by Bruce Tuckman in his 'Team effort Concept'. (Tuckman, 1965). According to Tuckman's theory received appendix 3, during the initial phase of team growth, people may not bond, as they are hectic locating their place in the team. By integrating the marketing and advertising division's work, there might coincide preliminary detach which could cause the 2nd stage of 'storming' where the groups challenge one another. It is only throughout the third phase or 'norming' when they would certainly come together to share concepts before the team can bring around synergy in the fourth stage 'performing'.

When people are offered with change, they enter phase one and also so there might be feelings like sadness, unpredictability, stress, anger, worry, rejection and also disorientation.The situation at the marketing division of The Scotts Company Note To The A Case What Happened In 2000 2003 is similar so Lewis can obtain comfy with the suggestion that it is not phenomenal habits. It is during this phase that Lewis will certainly have to give guidance to the department so that they can locate a sense of direction. It can be seen how Krasnow has actually already made this transition simpler by making Lewis get entailed in the division a year before his real separation.
Vrio Analysis
Abraham Maslow in his Theory of 'Demands Hierarchy' (appendix 5) has talks about the significance of 'protection needs as being a lower degree requirement of a human for triggering inspiration. As seen in the pyramid shared in appendix 3, we can see just how 'the requirement to feel safe and secure as well as out of risk' is at the 2nd level of needs. Prior to a staff member can be made to establish mentally, he needs to have his 'Physical 'and also 'Safety' requires met.

SWOT Analysis for The Scotts Company Note To The A Case What Happened In 2000 2003 Case Study

Implication of Analysis.

The OB analysis has checked out different concepts to comprehend exactly how to manage the current situation available. The following three alternatives have actually been recommended to help Lewis manage the organizational difficulties in the advertising division. Each of these alternatives has been recommended for reducing the change required to bring the advertising division in line with the demands of the market and for making the social adjustment that would adhere to as soon as the existing leader leaves.

Combination of advertising and marketing features. Separating Adverting and also Manufacturing features. Combination of Marketing with Operations.

Assessment of Alternatives.

Combination of Advertising & Marketing Functions: The internal advertising company of The Scotts Company Note To The A Case What Happened In 2000 2003 is already toughness for the organization in regards to conserving up on expenses associated with marketing as well as promotion. Considering that no new recruitment has actually been done after Bridget Cole's separation with the reporting line being directly designated to Krasnow for the advertising function, this is a desirable possibility for integrating the advertising and marketing functions. Judith Shapiro that has actually earlier been spoken with by Lewis during the earlier merging days has knowledge in business-to-business advertising and marketing in addition to firm as well as retail advertising experience. Once Krasnow leaves, Lewis can work with Shapiro as an EVP for advertising and marketing to handle both advertising and marketing features.

The advantage of this technique is that it will incorporate both functions while reducing the need for hiring an additional source for advertising. Lewis would be heading the advertising and marketing division and also in any case her substitute would certainly be required for the current role that she is doing. The disadvantage of this choice is that external hiring might cause bitterness from internal workers who might be eying the setting of EVP after Lewis takes control of Krasnow's placement.

Dividing Adverting as well as Manufacturing: Offered the competitive stress and also high quality job needed from the marketing agency, it is advised that Lewis should enable the production unit to be a different function from the advertising system. Because most advertising firms had these 2 features as different devices, it makes more feeling to comply with the norm.

Assimilation of Advertising with Operations: Given that Lewis is already taking care of the advertising as well as operations departments all at once; it makes sense to integrate the two features because she has actually been successfully taking treatment of both ends. The reality that Lewis has to adapt her management design for the advertising and marketing division suggests that these 2 departments would certainly be culturally varied.


An analysis of the 3 alternatives shows that combination of advertising and marketing and also operations would not be a feasible move due to the vast distinctions between the 2 divisions despite the reality that currently Lewis is taking care of both. While splitting up of the manufacturing function might have been a desirable step for the marketing division, the fact that it would indicate positioning a 3rd feature under Lewis's wing suggests this should be prevented.

Action Strategy.
Lewis will take control of the role of EVP Advertising and marketing after Krasnow leaves.

Marketing and advertising features would certainly be combined.

Judith Shapiro will certainly be hired to take Lewis's location as SVP of advertising and marketing.

Manufacturing function will stay component of marketing under advertising and marketing function.

Lewis will divide herself from procedures.

An autonomous leadership style with worker empowerment will certainly be made use of in advertising division.

Open up door plan and emphasis on cross departmental communication will be focused on removing discord.

Backup plan.

If the combination does not work out as planned, a backup strategy would adhere to which would certainly divide the production function from the marketing feature to lower the load on the SVP of marketing and advertising. In case Judith Shapiro does not obtain worked with, Lewis will certainly be heading the advertising and marketing division without an SVP. In that case the production function will definitely be separated by putting it under an SVP manufacturing.