The Scotts Company Note To The A Case What Happened In 2000 2003 Case Study Analysis


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The Scotts Company Note To The A Case What Happened In 2000 2003 Case Study Solution

Background and Facts

The Scotts Company Note To The A Case What Happened In 2000 2003 an office products seller for small as well as moderate sized companies has recently been involved in planning for a merging with its rival Home Deport, which has actually affected performance degrees in departmentswith the senior manager associated with legal issues put forth by the federal Trade Compensation. With the Advertising and marketing Head putting forward the information of his departure from the firm in one year, Jeannie Lewis, the present head of procedures has actually been asked to take the function in the near future. With challenges in the form of a potential social change as well as reduced employee morale, the company requires a full reengineering initiative at the advertising and marketing division.

Issue Declaration

The prospective cultural change at the advertising and marketing department of The Scotts Company Note To The A Case What Happened In 2000 2003 is boosting unpredictability in the working environment bring about various obstacles for the Jeannie Lewis who would certainly be changing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a major role in affecting tactical decisions because Stapes Inc. needed to abandon its strategies of merging with Workplace Deport after the Federal Profession Commission's intervention at the same time. Given the truth that the shop has a worldwide presence with branches in UK, UNITED STATES, Canada as well as Germany, political factors in each of these countries may have the ability to affect efficiency or strategic goals. Federal Profession Commission's antitrust match against the merger took up beneficial time of the company's elderly monitoring suggesting that 'political' factors can have severe ramifications for an international organisation.

Economic Factors: Economic factors such as the development of small companies in the worldwide situation suggest that The Scotts Company Note To The A Case What Happened In 2000 2003 is prospering in an atmosphere where there is possible growth of companies. Truth that store clients are mainly looking for workplace materials for home offices suggests that the market has an increasing trend of entrepreneurs and home based businesses.

Social factors: Social trends in the economic situation show that customers are seeking convenience as well as attractive prices. Marketing research shows how the customer for The Scotts Company Note To The A Case What Happened In 2000 2003 does not have understanding concerning locating options which can provide a combination of comfort and affordable.

Technological factors: Innovation plays a crucial role in The Scotts Company Note To The A Case What Happened In 2000 2003's organisation approach specifically as the organization is piloting Innovation facilities which would supply technology sales as well as assistance in the form of memory upgrades, peripheral setups. (Recap of INSECT in appendix 2).

OB Issues as well as Symptoms.

Numerous underlying Business Actions problems can be seen in The Scotts Company Note To The A Case What Happened In 2000 2003's case as highlighted in this area.

Apprehensions concerning cultural change: There is worry regarding a social change that would take place as soon as Todd Krasnow leaves from his setting as the Executive Vice President of Marketing with a lot of the personnel already revealing discontent over this potential move. This expected adjustment has produced stress and anxiety in the workplace which has actually been paired with the past stress and anxiety of preparing the firm for a prospective merging with House Deport.

Demanding Task Atmosphere for Newcomers: There is scarcity of employees that can match the demanding setting of a fast-paced organization. Not only does this result in trouble in locating the ideal people, it puts tension on new hires as can not hold up against the rate as well as pressure that the organization expects them to bear.

Double Coverage Lines: Newcomers find this organizational society troublesome and difficult to deal with especially as dotted line relationships are implied to be weaker generally and also unbiased setup as well as efficiency examination is still done by the strong line manager. This indicates that novices might lose quality concerning their respective roles and also objectives especially as populated line coverage does not maintain them in straight communication with the solid line supervisors.

Animosity From Cross Departmental Hiring: Krasnow's choice to make Lewis his follower instead of Bridget Coles even though it had been hypothesized that the last would certainly take Krasnow's setting came as an impact to her spirits. Lewis might have been capable and appropriate for the task yet the fact that Kransnow's departure would certainly make Coles a straight report to Lewis may have been the reason for Coles' resignation from services.

Worry & Job Insecurity: Concern and also insecurity can be determined as 2 significant problems that Lewis would be handling specifically as the merging has actually now be cancelled as well as 2 senior executives of the marketing department would certainly be leaving. The whole responsibility of the division would certainly be dropping on Lewis's shoulders who would certainly not just be in charge of brining regarding a cultural change but would certainly also have to show herself in her brand-new function.

Inappropriate Monitoring Style of Leader: Lewis's management style and also its conflict with the advertising and marketing division's role can also be viewed as an OB obstacle especially as she has been made use of to handling problems in the operations department where employees are taught to concentrate on processes and also get them right. The advertising department on the various other hand can be viewed as a group of individuals who are used to being supported by Krasnow who focused more on output than processes.

Interdepartmental Disputes: Interdepartmental disagreements in between three divisions, marketing, merchandizing as well as procedures specifically over the allowance of the marketing mix can be recognized as another OB issue. The marketing division does not share the exact same vision as the various other two departments pertaining to the aloocation of the marketing mix twoards promotions and advertsing, the merchandizing and also procedures departments do not concur over the advertising and marketing mix allocation amongst one another either.

Fragmentation in Marketing Division: Disintegration between the marketing and advertising divisions can be identified as one more OB concern which can need further focus. The reality that the marketing and advertising areas in the advertising department are disconnected is avoiding both departments from acquiring from each other's experience and also experience. Assimilation of advertising and marketing with merchandising and operations would become more difficult if the advertising and marketing department itself is degenerated which can be another potential OB issue.

The Scotts Company Note To The A Case What Happened In 2000 2003 Analysis

Different theories have actually been made use of to describe the situations to obtain additional quality regarding the situation handy.

McGregor's Theory X & Y: According to Douglas McGregor's Concept X, a lot of supervisors think that staffs are passive as well as careless, have little aspiration and withstand change. The tough variation of this theory stressed browbeating, limited controls, hazards as well as punishments. Gradually it creates low productivity, refined sabotage and also competition (Bargain, 2003). Although the scenario at The Scotts Company Note To The A Case What Happened In 2000 2003 is not totally adhering to Theory X, it can be seen that new hires are discovering this environment instead difficult which might eventually result in a higher inclination of the management towards Concept X. As per McGregor's supported sight, which he called Concept Y, the crucial job of the monitoring is to prepare business conditions to ensure that individuals can achieve their own goals best by routing their initiatives towards business benefits. If individuals find no satisfaction in their work, the administration would have little selection yet to depend on concept X and external control (Bargain, 2003). Even while examining Lewis's management style, concept X may have been suitable in the procedures department somewhat however the Marketing division would need reliance on Theory Y in order to get the imagination and also originality from the groups.

Tuckman's Synergy Theory: Regarding Lewis's concern regarding bringing harmony in between the advertising and marketing division is worried, this would initially lead to conflict as discussed by Bruce Tuckman in his 'Synergy Concept'. (Tuckman, 1965). As per Tuckman's concept received appendix 3, during the initial stage of group growth, individuals might not bond, as they are busy discovering their location in the team. By integrating the advertising and marketing department's job, there may be the same preliminary disconnect which could result in the 2nd phase of 'storming' where the groups test one another. It is only during the 3rd phase or 'norming' when they would come together to share concepts before the group can bring around harmony in the 4th phase 'executing'.

Bridges' Shift Design: Based On William Bridge's theory (appendix 4), people are fairly uncomfortable with change, which is apparent by the circumstance at The Scotts Company Note To The A Case What Happened In 2000 2003 The scenario can be seen as a typical course of life if is researched according to Bridge's theory where he discusses that individuals experience 3 phases of change when they experience change. 'End, losing and Letting go', The Neutral Zone and also 'The New Starting' (Bridges, 2004). When individuals are presented with change, they go into phase one and so there may be feelings like despair, unpredictability, stress, rage, anxiety, denial and also disorientation.The scenario at the marketing division of The Scotts Company Note To The A Case What Happened In 2000 2003 is similar so Lewis can get comfy with the concept that it is not remarkable behavior. In the second phase, there may be a requirement to bridge the gap between the brand-new and old culture so Lewis might need to face this challenge when Krasnow leaves. There may be low spirits and also reduced productivity at this stage which should not be taken as a trouble. It is during this stage that Lewis will need to offer support to the department so that they can find an orientation. It can be seen exactly how Krasnow has currently made this shift less complicated by making Lewis obtain involved in the division a year prior to his actual departure. As per Bridges' Model, stage three will certainly produce openness to knowing, High energy as well as dedication as people will embrace the adjustment (Bridges, 2004).

Maslow's Demand hierarchy: The OB issue pertaining to instability at the workplace has actually been set off first of all by the modification in management as well as secondly by the reality that the merging will no longer be started. Abraham Maslow in his Theory of 'Needs Power structure' (appendix 5) has talks about the importance of 'security needs as being a lower level need of a human for causing inspiration. As seen in the pyramid shared in appendix 3, we can see exactly how 'the demand to feel safe and out of danger' goes to the second level of demands. Prior to a staff member can be made to establish psychologically, he requires to have his 'Physiological 'as well as 'Security' needs met. This shows that unless the workers are made to feel safe concerning their present work standing in The Scotts Company Note To The A Case What Happened In 2000 2003 they might not reach 'Self-Fulfillment'. (King, 2009).

SWOT Analysis for The Scotts Company Note To The A Case What Happened In 2000 2003 Case Study

Ramification of Analysis.

The OB analysis has actually looked at various theories to recognize exactly how to manage the existing situation handy. The adhering to 3 alternatives have actually been suggested to help Lewis deal with the business obstacles in the marketing division. Each of these alternatives has actually been proposed for alleviating the shift needed to bring the marketing division according to the needs of the market and for making the social modification that would certainly follow once the present leader leaves.

Integration of marketing and advertising functions. Separating Adverting as well as Manufacturing functions. Combination of Marketing with Workflow.

Evaluation of Alternatives.

Judith Shapiro who has earlier been talked to by Lewis during the earlier merger days has knowledge in business-to-business advertising and marketing along with company as well as retail marketing experience. Once Krasnow leaves, Lewis can employ Shapiro as an EVP for marketing to manage both advertising and advertising features.

The benefit of this strategy is that it will incorporate both features while minimizing the requirement for hiring an added source for marketing. Lewis would certainly be heading the marketing division and also in any case her replacement would be needed for the existing duty that she is doing. The downside of this option is that external hiring might produce resentment from interior personnel that might be looking at the placement of EVP after Lewis takes control of Krasnow's setting.

Separating Adverting and Production: Given the affordable stress and high quality job required from the marketing agency, it is recommended that Lewis needs to permit the production system to be a different function from the marketing system. Because most advertising and marketing companies had these two features as separate units, it makes even more feeling to comply with the standard.

Assimilation of Marketing with Workflows: Because Lewis is currently taking treatment of the advertising and marketing and also operations departments simultaneously; it makes feeling to integrate the two features considering that she has been effectively taking treatment of both ends. The truth that Lewis has to adjust her management style for the marketing department suggests that these two divisions would be culturally diverse.


An assessment of the 3 options suggests that integration of advertising and marketing and procedures would certainly not be a possible action as a result of the vast distinctions between the two divisions despite the fact that presently Lewis is handling both. While separation of the production feature might have been a positive move for the advertising and marketing division, the fact that it would mean putting a third function under Lewis's wing means this need to be prevented. The combination of the marketing division is the very best option in regards to obtaining the optimal results from the division. An action prepare for this alternative is gone over below.

Action Plan.

Lewis will take control of the function of EVP Advertising and marketing after Krasnow leaves.

Advertising and Marketing functions would be merged.

Judith Shapiro will be worked with to take Lewis's location as SVP of marketing and advertising.

Manufacturing function will stay part of advertising under marketing function.

Lewis will separate herself from operations.

A democratic management design with staff member empowerment will be utilized in advertising and marketing division.

Open door plan and focus on cross departmental communication will certainly be focused on eliminating dissonance.

Backup strategy.

If the integration does not work out as intended, a backup strategy would certainly follow which would certainly divide the production feature from the advertising feature to lower the tons on the SVP of marketing and advertising. In case Judith Shapiro does not get employed, Lewis will be heading the marketing department without an SVP. In that case the production feature will certainly be divided by positioning it under an SVP manufacturing.