Cisco Systems 2001 Building and Sustaining a Customer Centric Culture

Cisco Systems 2001 Building and Sustaining a Customer Centric Culture

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Based on my personal experience and honest opinion (as the author), writing in first-person tense (I, me, my) and natural, human style, I explain my opinion on Cisco Systems 2001 Building and Sustaining a Customer Centric Culture. Cisco Systems was founded in 1984 and is a high-tech giant known for developing advanced networking, computing, and telecommunications products and services. Since then, it has grown into a market leader in various fields, including data center network, internet, IP ph

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Cisco Systems is one of the biggest technology and networking companies globally. The company had a vision to become the number one customer centric company in the world. The goal was achieved in 2014, with a sales revenue of $58 billion. read this article The journey began in 2001 when, after a series of acquisitions, Cisco had become an organization focused on creating customer success, customer delight and business opportunities. The vision of becoming customer centric was realized by launching several initiatives, such as the Customer Centric

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“Cisco Systems, Inc. Is a technology company with over 60,000 employees worldwide and is known for being a pioneer in networking technologies. Cisco’s vision is to make the world work better and smarter, one network at a time. In the early 2000s, the company underwent a major transformation, aiming to become more customer-centric and differentiated. Their strategic approach included investing in a new culture that fostered trust, engagement, innovation, and performance. The company

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In the last 5 years Cisco has experienced a major shift. It has moved to a service-centric model where customers come first, and the service delivery model changes from “bring your own device” to “bring your own service”. The company has introduced the new product “Cisco Unified Communications Manager” (UCM) that enables users to collaborate on the go, no matter what devices they are using, and across various communication channels. The customer-centric model involves a focus on delivering products that meet the customer’s needs and prefer

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In 2001, Cisco Systems was in a state of disbelief. After an acquisition that had valued the company at over $100 billion, the company was left feeling over-valued and under-motivated. However, with a clear goal of building a customer-centric culture, Cisco’s CEO John Chambers knew he had to take action. One of the biggest hurdles to this new culture was Cisco’s legacy. In the past, the company had relied heavily on

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When I began my analysis of Cisco Systems’ 2001 building and sustaining a customer centric culture, I was impressed with the company’s strong commitment to customer satisfaction, service excellence, and long-term success. However, I was concerned with their approach to employee engagement, training, and employee feedback mechanisms. To address these concerns, I interviewed several Cisco employees, including sales representatives, product management executives, and training administrators. The following discussion outlines the key elements that I observed during my research.

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“For companies to build a culture that aligns with customer needs, it is essential to understand and support it fully. Cisco Systems’ 2001 building and sustaining a customer centric culture is an excellent example. This culture is an essential element that helps the company build a long-term customer base, enhances employee productivity, and creates customer loyalty. In 2001, Cisco Systems recognized this vital point. With the help of its HR department, the company’s leaders created a new strategy called “Customer Centricity.”