Band Of Angels Case Study Solution


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Band Of Angels Case Study Solution

Background and Facts

Band Of Angels a workplace products retailer for tiny as well as average sized companies has actually just recently been associated with planning for a merger with its competitor Residence Deport, which has affected efficiency levels in departmentswith the elderly supervisor involved in lawful difficulties presented by the government Trade Payment. With the Advertising and marketing Head putting forward the information of his departure from the firm in one year, Jeannie Lewis, the existing head of procedures has actually been asked to take the duty in the near future. With challenges in the kind of a potential cultural adjustment and reduced employee morale, the company needs a full reengineering initiative at the marketing division.

Problem Statement

The potential social adjustment at the advertising department of Band Of Angels is boosting unpredictability in the workplace bring about various challenges for the Jeannie Lewis who would be replacing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a significant function in influencing tactical decisions since Stapes Inc. had to desert its plans of combining with Office Deport after the Federal Trade Compensation's intervention while doing so. Offered the reality that the store has a global visibility with branches in UK, USA, Canada and Germany, political consider each of these countries may have the ability to influence efficiency or tactical goals. Federal Trade Commission's antitrust match against the merger took up important time of the company's senior management recommending that 'political' factors can have severe effects for a worldwide service.

Economic Factors: Economic factors such as the emergence of local business in the global circumstance recommend that Band Of Angels is flourishing in a setting where there is potential development of businesses. Along with this, fact that store customers are mainly looking for office supplies for office suggests that the marketplace has a rising fad of business owners and online organisations.

Social factors: Social trends in the economic climate show that consumers are trying to find convenience along with eye-catching rates. Market research shows how the client for Band Of Angels does not have understanding concerning finding solutions which can supply a combination of ease and also affordable.

Technical factors: Technology plays a crucial duty in Band Of Angels's organisation approach specifically as the organization is piloting Innovation centers which would certainly offer modern technology sales and also assistance in the type of memory upgrades, peripheral setups. (Recap of BUG in appendix 2).

OB Issues and Symptoms.

Numerous underlying Business Behavior concerns can be seen in Band Of Angels's case as highlighted in this section.

Apprehensions concerning cultural change: There is worry about a social modification that would take place when Todd Krasnow leaves from his position as the Exec Vice President of Advertising And Marketing with most of the employee currently showing unhappiness over this prospective step. This anticipated modification has actually developed stress and anxiety in the work environment which has actually been coupled with the previous anxiety of preparing the firm for a potential merging with Home Deport.

Stressful Work Setting for Newcomers: There is scarcity of employees that can match the difficult setting of a fast-paced organization. Not only does this cause problem in locating the appropriate people, it places tension on new hires as can not hold up against the pace and also pressure that the company expects them to bear.

Twin Reporting Lines: Novices discover this organizational society cumbersome and tough to manage specifically as dotted line connections are meant to be weak generally and also objective setting as well as efficiency analysis is still done by the solid line manager. This implies that newbies could shed clearness concerning their particular duties and objectives particularly as dotted line reporting does not keep them in straight communication with the strong line managers.

Bitterness From Cross Departmental Hiring: Krasnow's decision to make Lewis his follower as opposed to Bridget Coles even though it had been speculated that the last would certainly take Krasnow's position came as an impact to her spirits. Lewis might have been qualified and proper for the task but the truth that Kransnow's departure would certainly make Coles a direct record to Lewis might have been the factor for Coles' resignation from solutions.

Anxiety & Task Insecurity: Anxiety and also insecurity can be identified as 2 significant worries that Lewis would be dealing with particularly as the merger has currently be cancelled and 2 senior execs of the marketing department would be leaving. The entire duty of the division would be falling on Lewis's shoulders that would not simply supervise of brining about a cultural modification however would likewise have to verify herself in her brand-new duty.

Inappropriate Monitoring Design of Leader: Lewis's management style and its incompatibility with the advertising department's function can also be seen as an OB challenge specifically as she has been utilized to taking care of concerns in the operations division where employees are educated to focus on processes and also get them right. The marketing department on the other hand can be seen as a group of people who are made use of to being nurtured by Krasnow who focused a lot more on result than procedures.

Interdepartmental Arguments: Interdepartmental disagreements in between 3 departments, advertising, merchandizing and also procedures specifically over the allocation of the marketing mix can be recognized as another OB problem. Although the advertising and marketing department does not share the very same vision as the various other two divisions regarding the aloocation of the advertising mix twoards promos as well as advertsing, the merchandizing as well as procedures divisions do not concur over the advertising and marketing mix appropriation amongst one another either.

Fragmentation in Advertising Department: Disintegration between the advertising and marketing divisions can be determined as another OB issue which might require additional focus. The fact that the advertising and marketing sections in the marketing division are disconnected is avoiding both divisions from gaining from each various other's experience and experience. Assimilation of advertising with retailing and procedures would become harder if the advertising and marketing department itself is degenerated which can be another prospective OB worry.

Band Of Angels Analysis

Various theories have been utilized to describe the scenarios to get further quality concerning the situation handy.

McGregor's Concept X & Y: According to Douglas McGregor's Concept X, most supervisors think that subordinates are easy as well as careless, have little aspiration and also withstand change. The hard variation of this concept highlighted coercion, tight controls, risks and also punishments. In time it produces low productivity, subtle sabotage and also competition (Offer, 2003). Although the circumstance at Band Of Angels is not entirely complying with Theory X, it can be seen that brand-new hires are finding this atmosphere rather stressful which may at some point cause a greater inclination of the administration towards Concept X. According to McGregor's advocated view, which he called Concept Y, the crucial task of the management is to set up business conditions to make sure that people can attain their very own objectives best by guiding their initiatives in the direction of business rewards. If people find no fulfillment in their job, the administration would have little choice however to depend on theory X as well as exterior control (Bargain, 2003). Also while assessing Lewis's administration design, theory X may have appropriated in the procedures department to some extent but the Advertising department would certainly require dependence on Concept Y to get the creativity and also originality from the groups.

Tuckman's Synergy Concept: As far as Lewis's problem concerning bringing consistency in between the marketing as well as marketing department is concerned, this would at first lead to clash as talked about by Bruce Tuckman in his 'Team effort Theory'. By incorporating the advertising and marketing as well as advertising and marketing department's work, there may be the exact same first detach which can lead to the second stage of 'storming' where the groups test one another.

Bridges' Transition Model: According To William Bridge's concept (appendix 4), individuals are fairly uncomfortable with change, which is obvious by the situation at Band Of Angels The situation can be seen as a normal program of life if is studied according to Bridge's concept where he explains that people go through three stages of transition when they experience change. 'End, losing and also Letting go', The Neutral Area and 'The New Beginning' (Bridges, 2004). When individuals exist with adjustment, they enter phase one and so there may be feelings like sadness, uncertainty, irritation, rage, anxiety, denial and also disorientation.The scenario at the advertising department of Band Of Angels is similar so Lewis can get comfortable with the idea that it is not extraordinary behavior. In the second phase, there might be a demand to link the void between the new as well as old culture so Lewis might need to face this ordeal once Krasnow leaves. There might be reduced morale and also low productivity at this phase which ought to not be taken as a problem. It is during this phase that Lewis will certainly have to offer support to the division to make sure that they can find a sense of direction. It can be seen just how Krasnow has currently made this transition less complicated by making Lewis get involved in the department a year prior to his real departure. Based on Bridges' Design, phase 3 will bring about visibility to learning, High energy and dedication as individuals will welcome the adjustment (Bridges, 2004).

Abraham Maslow in his Theory of 'Demands Power structure' (appendix 5) has discusses the importance of 'protection requires as being a reduced degree need of a human for setting off inspiration. As seen in the pyramid shared in appendix 3, we can see exactly how 'the demand to really feel safe and out of danger' is at the 2nd level of requirements. Before a worker can be made to establish psychologically, he needs to have his 'Physical 'as well as 'Safety and security' needs fulfilled.

SWOT Analysis for Band Of Angels Case Study

Effects of Analysis.

The OB analysis has looked at numerous concepts to comprehend exactly how to cope with the present scenario available. The complying with three options have actually been proposed to aid Lewis deal with the organizational challenges in the marketing division. Each of these alternatives has actually been recommended for relieving the shift required to bring the advertising division according to the demands of the market as well as for making the social change that would follow when the present leader leaves.

Combination of marketing and advertising functions. Dividing Adverting as well as Production features. Integration of Advertising And Marketing with Workflow.

Examination of Alternatives.

Judith Shapiro that has earlier been talked to by Lewis during the earlier merger days has know-how in business-to-business marketing along with agency and retail advertising experience. As soon as Krasnow leaves, Lewis can hire Shapiro as an EVP for advertising and marketing to deal with both advertising and marketing as well as advertising functions.

The benefit of this technique is that it will certainly integrate both features while lowering the requirement for employing an added source for marketing. Lewis would be heading the advertising department and also in any kind of case her replacement would certainly be required for the existing duty that she is doing. The drawback of this alternative is that external hiring may bring about resentment from interior workers that might be considering the setting of EVP after Lewis takes control of Krasnow's placement.

Separating Adverting and also Manufacturing: Provided the affordable pressures as well as premium quality work needed from the advertising agency, it is suggested that Lewis should permit the manufacturing unit to be a different function from the marketing system. Since many ad agency had these 2 functions as separate systems, it makes even more sense to follow the standard. Both functions might be able to focus on their core triggers more successfully. The negative aspect of this approach would be that additional costs would certainly have to be birthed for setting up separate production functions. A production head might have to be employed which might raise expenses for the organization.

Integration of Advertising And Marketing with Procedures: Because Lewis is currently taking treatment of the marketing and also operations divisions at the same time; it makes sense to incorporate the 2 functions given that she has been successfully taking treatment of both ends. The truth that Lewis has to adapt her management design for the marketing department suggests that these 2 departments would certainly be culturally varied.


An evaluation of the 3 alternatives shows that assimilation of advertising and marketing and procedures would certainly not be a practical step due to the huge distinctions in between the two departments regardless of the reality that presently Lewis is managing both. While separation of the production feature may have been a positive action for the advertising division, the fact that it would imply placing a third function under Lewis's wing means this should be avoided.

Activity Strategy.

Lewis will certainly take control of the duty of EVP Advertising and marketing after Krasnow leaves.

Marketing and advertising functions would be merged.

Judith Shapiro will be worked with to take Lewis's place as SVP of advertising and marketing.

Manufacturing function will certainly remain part of advertising under advertising and marketing feature.

Lewis will certainly divide herself from procedures.

An autonomous leadership style with worker empowerment will certainly be made use of in advertising and marketing department.

Open door policy and focus on cross departmental interaction will certainly be focused on getting rid of disharmony.

Contingency strategy.

If the integration does not exercise as intended, a backup plan would certainly follow which would certainly divide the production feature from the advertising function to lower the lots on the SVP of advertising and marketing. In case Judith Shapiro does not get hired, Lewis will be heading the advertising and marketing department without an SVP. In that case the manufacturing function will definitely be divided by placing it under an SVP manufacturing.