Band Of Angels Case Study Analysis


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Background and Facts

Band Of Angels an office products retailer for little and moderate sized companies has actually recently been associated with preparing for a merging with its rival Residence Deport, which has actually impacted performance levels in departmentswith the senior manager associated with legal problems presented by the federal Profession Payment. With the Advertising and marketing Head advancing the information of his separation from the firm in one year, Jeannie Lewis, the present head of operations has been asked to take the role in the near future. With obstacles in the type of a prospective cultural change and reduced worker morale, the company is in need of a complete reengineering effort at the advertising division.

Issue Statement
Porter's 5 Forces Analysis
The prospective cultural change at the marketing department of Band Of Angels is enhancing uncertainty in the working environment resulting in numerous challenges for the Jeannie Lewis who would certainly be replacing the head of the department in one year. nalysis

PEST analysis

Political Factors: Political factors play a major duty in impacting calculated choices considering that Stapes Inc. had to abandon its strategies of combining with Workplace Deport after the Federal Profession Compensation's intervention at the same time. Given the fact that the store has an international presence with branches in UK, U.S.A., Canada and Germany, political consider each of these nations might have the ability to affect performance or tactical objectives. Federal Profession Commission's antitrust suit against the merging occupied important time of the company's elderly management suggesting that 'political' factors can have serious ramifications for a global organisation.

Economic Factors: Economic factors such as the development of small businesses in the worldwide scenario recommend that Band Of Angels is flourishing in an environment where there is possible development of companies. Along with this, truth that store clients are mainly seeking workplace supplies for office recommends that the market has a rising pattern of business owners and home organisations.

Social factors: Social patterns in the economic climate reveal that consumers are trying to find benefit in addition to attractive costs. Marketing research demonstrates how the client for Band Of Angels does not have understanding regarding finding solutions which can offer a combination of benefit as well as low costs.

Technological factors: Innovation plays an essential role in Band Of Angels's service method specifically as the company is piloting Technology facilities which would supply innovation sales and assistance in the kind of memory upgrades, peripheral installments. (Summary of BUG in appendix 2).

OB Issues and also Effects.

Several underlying Business Actions concerns can be seen in Band Of Angels's case as highlighted in this area.

Worries concerning social adjustment: There is worry about a cultural modification that would certainly occur as soon as Todd Krasnow leaves from his setting as the Executive Vice President of Marketing with the majority of the employee already showing discontent over this prospective move. This expected change has actually produced anxiety in the work environment which has been combined with the previous anxiety of preparing the firm for a possible merger with Home Deport.
Pest Analysis
Difficult Task Atmosphere for Newcomers: There is scarcity of personnel that can match the stressful environment of a busy organization. Not just does this result in difficulty in discovering the right individuals, it places anxiety on brand-new hires as can not hold up against the rate and pressure that the company anticipates them to birth.

Double Reporting Lines: Newcomers find this organizational society cumbersome and also challenging to deal with especially as dotted line relationships are implied to be weak in general and also objective setup and also efficiency evaluation is still done by the strong line manager. This implies that beginners could lose quality about their corresponding duties and also goals particularly as populated line reporting does not maintain them in straight interaction with the strong line managers.

Animosity From Cross Departmental Hiring: Krasnow's choice to make Lewis his successor rather than Bridget Coles despite the fact that it had actually been speculated that the last would take Krasnow's placement came as a blow to her spirits. Lewis may have been qualified and appropriate for the work yet the truth that Kransnow's departure would certainly make Coles a straight record to Lewis may have been the factor for Coles' resignation from services.

Concern & Work Insecurity: Concern as well as instability can be recognized as two significant worries that Lewis would be dealing with especially as the merger has actually currently be cancelled as well as 2 senior executives of the advertising division would certainly be leaving. The whole responsibility of the division would be falling on Lewis's shoulders that would not simply be in charge of brining regarding a social adjustment but would additionally need to verify herself in her brand-new function.

Inappropriate Monitoring Design of Leader: Lewis's management design and also its conflict with the marketing division's role can likewise be seen as an OB obstacle especially as she has been utilized to dealing with issues in the procedures department where employees are instructed to concentrate on processes and obtain them. The advertising and marketing department on the various other hand can be viewed as a group of individuals who are used to being supported by Krasnow that concentrated extra on outcome than procedures.

Interdepartmental Arguments: Interdepartmental differences between three departments, marketing, merchandizing as well as procedures respectively over the allocation of the marketing mix can be determined as another OB concern. Although the advertising and marketing division does not share the same vision as the other two departments regarding the aloocation of the advertising and marketing mix twoards promotions as well as advertsing, the merchandizing and procedures departments do not concur over the advertising and marketing mix allocation amongst one another either.

Disintegration in Marketing Division: Disintegration between the marketing and advertising departments can be determined as an additional OB concern which could need further focus. The fact that the advertising and marketing sections in the marketing department are separated is avoiding both departments from getting from each various other's experience and expertise. Integration of marketing with merchandising and operations would certainly end up being more difficult if the advertising department itself is broken down which can be one more prospective OB issue.

Band Of Angels Analysis

Different theories have been used to describe the circumstances to obtain more clearness regarding the circumstance available.
Swot Analysis
McGregor's Concept X & Y: According to Douglas McGregor's Concept X, many supervisors think that subordinates are passive and careless, have little ambition and withstand adjustment. The scenario at Band Of Angels is not entirely adhering to Theory X, it can be seen that brand-new hires are discovering this environment instead stressful which may at some point lead to a higher disposition of the administration in the direction of Concept X. Even while evaluating Lewis's administration design, concept X might have been ideal in the operations department to some extent yet the Marketing division would certainly call for reliance on Concept Y in order to obtain the imagination and creativity from the groups.

Tuckman's Team effort Concept: As far as Lewis's issue about bringing harmony in between the advertising and marketing department is concerned, this would originally result in clash as reviewed by Bruce Tuckman in his 'Team effort Concept'. (Tuckman, 1965). According to Tuckman's concept received appendix 3, throughout the preliminary stage of group development, people may not bond, as they are busy discovering their place in the group. By combining the marketing and advertising division's job, there may be the same first detach which could lead to the 2nd stage of 'storming' where the teams test one another. Nevertheless, it is only throughout the third phase or 'norming' when they would certainly integrate to share suggestions before the group can produce synergy in the fourth stage 'doing'.

Bridges' Transition Design: Based On William Bridge's concept (appendix 4), people are quite awkward with adjustment, which is evident by the situation at Band Of Angels The situation can be seen as a typical program of life if is examined according to Bridge's concept where he explains that people undergo three phases of change when they experience modification. 'End, shedding and Releasing', The Neutral Zone and also 'The New Beginning' (Bridges, 2004). When people exist with change, they get in phase one and so there might be emotions like unhappiness, uncertainty, stress, temper, concern, denial and disorientation.The circumstance at the advertising department of Band Of Angels is comparable so Lewis can obtain comfy with the concept that it is not amazing behavior. In the second phase, there might be a demand to connect the space between the new and old culture so Lewis may need to encounter this ordeal once Krasnow leaves. There may be low spirits and low productivity at this stage which should not be taken as a trouble. It is throughout this phase that Lewis will certainly have to give support to the division so that they can find an orientation. It can be seen just how Krasnow has currently made this transition less complicated by making Lewis obtain associated with the division a year before his real departure. According to Bridges' Model, phase 3 will certainly produce openness to discovering, High energy and commitment as individuals will certainly welcome the modification (Bridges, 2004).
Vrio Analysis
Abraham Maslow in his Theory of 'Requirements Pecking order' (appendix 5) has discusses the value of 'security needs as being a reduced degree requirement of a human for causing motivation. As seen in the pyramid shared in appendix 3, we can see how 'the demand to feel safe as well as out of threat' is at the 2nd level of needs. Prior to a worker can be made to create mentally, he requires to have his 'Physical 'and also 'Safety' needs met.

SWOT Analysis for Band Of Angels Case Study

Implication of Analysis.

The OB analysis has actually taken a look at various theories to understand how to cope with the current situation at hand. The following three options have been suggested to help Lewis deal with the organizational obstacles in the advertising department. Each of these options has been recommended for easing the shift required to bring the marketing department in accordance with the requirements of the marketplace and for making the social modification that would comply with as soon as the current leader leaves.

Combination of advertising and marketing functions. Dividing Adverting and also Manufacturing features. Combination of Advertising with Workflow.

Evaluation of Alternatives.

Assimilation of Advertising And Marketing & Advertising Functions: The internal marketing company of Band Of Angels is already strength for the organization in regards to conserving up on expenses associated with marketing as well as promotion. Given that no new recruitment has actually been done after Bridget Cole's departure with the coverage line being straight designated to Krasnow for the marketing function, this is a positive possibility for incorporating the marketing and advertising functions. Judith Shapiro who has earlier been spoken with by Lewis during the earlier merger days has experience in business-to-business advertising and marketing together with company and also retail marketing experience. Once Krasnow leaves, Lewis can hire Shapiro as an EVP for marketing to manage both advertising and marketing functions.

The benefit of this method is that it will certainly incorporate both features while reducing the requirement for hiring an added resource for advertising and marketing. Along with this, Lewis would be heading the advertising department as well as in any case her replacement would certainly be required for the current role that she is doing. The negative aspect of this choice is that outside hiring may bring about resentment from internal personnel who might be eying the position of EVP after Lewis takes over Krasnow's setting.

Dividing Adverting as well as Manufacturing: Offered the affordable stress and high quality job needed from the advertising company, it is recommended that Lewis ought to permit the manufacturing system to be a different feature from the marketing device. Given that most marketing agencies had these 2 features as different systems, it makes more sense to follow the norm.

Integration of Advertising with Workflows: Since Lewis is currently taking treatment of the marketing as well as operations divisions at the same time; it makes sense to integrate the 2 functions because she has actually been efficiently taking treatment of both ends. The reality that Lewis has to adjust her administration style for the advertising division recommends that these 2 departments would certainly be culturally varied.


An examination of the three alternatives suggests that integration of advertising and marketing as well as procedures would not be a viable step due to the vast distinctions between both divisions despite the fact that currently Lewis is managing both. While splitting up of the production function might have been a favorable relocation for the advertising division, the truth that it would indicate positioning a third feature under Lewis's wing indicates this need to be stayed clear of too. The combination of the advertising division is the most effective choice in regards to getting the ideal results from the department. An activity plan for this option is gone over listed below.

Action Strategy.
Lewis will take control of the function of EVP Marketing after Krasnow leaves.

Marketing and advertising functions would certainly be combined.

Judith Shapiro will certainly be worked with to take Lewis's location as SVP of marketing and advertising.

Production function will certainly continue to be component of advertising and marketing under advertising feature.

Lewis will certainly divide herself from procedures.

An autonomous leadership style with worker empowerment will certainly be utilized in advertising and marketing department.

Open door policy and emphasis on cross department interaction will be focused on getting rid of dissonance.

Contingency plan.

If the assimilation does not work out as intended, a backup plan would certainly comply with which would certainly divide the production feature from the advertising function to reduce the tons on the SVP of advertising and marketing. In case Judith Shapiro does not obtain worked with, Lewis will be heading the advertising and marketing division without an SVP. In that case the manufacturing function will certainly be divided by placing it under an SVP production.