Eric Wood A Case Study Solution


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Eric Wood A Case Study Help

Background and Facts

Eric Wood A an office materials merchant for small and also average sized organisations has actually recently been involved in planning for a merging with its competitor Home Deport, which has impacted performance degrees in departmentswith the elderly manager involved in legal complications put forth by the federal Profession Compensation. With the Marketing Head advancing the news of his separation from the business in one year, Jeannie Lewis, the present head of operations has been asked to take the duty in the near future. With difficulties in the form of a possible cultural change and also low staff member spirits, the company wants a full reengineering effort at the advertising and marketing department.

Trouble Statement

The prospective social modification at the marketing department of Eric Wood A is increasing uncertainty in the workplace causing numerous challenges for the Jeannie Lewis who would certainly be changing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a significant role in affecting calculated decisions since Stapes Inc. had to desert its strategies of combining with Workplace Deport after the Federal Profession Payment's treatment at the same time. Offered the fact that the shop has a worldwide visibility with branches in UK, USA, Canada and Germany, political factors in each of these countries may have the ability to impact performance or calculated goals. Federal Trade Payment's antitrust fit against the merger took up beneficial time of the company's senior administration recommending that 'political' factors can have severe ramifications for a global business.

Economic Factors: Economic factors such as the emergence of small companies in the worldwide scenario suggest that Eric Wood A is flourishing in an atmosphere where there is prospective growth of services. Along with this, reality that store clients are mostly seeking office supplies for home offices recommends that the marketplace has a rising trend of business owners and also home based businesses.

Social factors: Social patterns in the economic situation show that customers are seeking comfort in addition to appealing costs. Marketing research demonstrates how the customer for Eric Wood A does not have recognition regarding discovering solutions which can provide a combination of convenience as well as affordable.

Technical factors: Technology plays an important duty in Eric Wood A's business method specifically as the company is piloting Modern technology centers which would offer modern technology sales and also support in the form of memory upgrades, peripheral installations. (Recap of BUG in appendix 2).

OB Issues as well as Symptoms.

A number of underlying Organizational Habits problems can be seen in Eric Wood A's case as highlighted in this section.

Concerns regarding social adjustment: There is worry about a social modification that would occur as soon as Todd Krasnow leaves from his position as the Exec Vice Head Of State of Advertising with a lot of the employee currently showing discontent over this possible step. This predicted modification has developed stress in the work environment which has actually been coupled with the previous tension of preparing the firm for a potential merger with Residence Deport.

Stressful Work Environment for Newcomers: There is scarcity of personnel that can match the difficult environment of a fast-paced company. Not only does this lead to trouble in discovering the appropriate people, it puts stress on brand-new hires as can not withstand the rate and stress that the organization expects them to bear.

Dual Reporting Lines: Novices discover this business society troublesome as well as tough to manage specifically as dotted line partnerships are suggested to be weaker in general as well as unbiased setting and performance analysis is still done by the strong line supervisor. This suggests that novices might shed clarity regarding their particular roles as well as purposes specifically as dotted line coverage does not keep them in straight communication with the strong line supervisors.

Bitterness From Cross Departmental Hiring: Krasnow's choice to make Lewis his follower rather than Bridget Coles although it had actually been hypothesized that the latter would certainly take Krasnow's position came as a strike to her spirits. Lewis might have been qualified and also proper for the job yet the fact that Kransnow's separation would certainly make Coles a direct report to Lewis might have been the reason for Coles' resignation from services.

Worry & Work Insecurity: Anxiety as well as insecurity can be determined as 2 significant problems that Lewis would certainly be taking care of especially as the merging has now be cancelled as well as two elderly executives of the advertising department would be leaving. The entire obligation of the division would certainly be falling on Lewis's shoulders that would not simply supervise of brining concerning a social change but would additionally need to show herself in her new role.

Incompatible Administration Design of Leader: Lewis's administration design and also its conflict with the marketing department's role can additionally be seen as an OB obstacle specifically as she has been utilized to managing issues in the procedures department where personnel are instructed to concentrate on processes and get them right. The marketing department on the various other hand can be viewed as a team of people who are used to being nurtured by Krasnow that focused a lot more on output than processes.

Interdepartmental Disagreements: Interdepartmental disputes in between 3 divisions, marketing, merchandizing and operations respectively over the allowance of the marketing mix can be recognized as another OB problem. Although the advertising department does not share the same vision as the various other 2 departments relating to the aloocation of the marketing mix twoards promos and also advertsing, the merchandizing and operations departments do not agree over the advertising mix allowance among one another either.

Disintegration in Marketing Department: Disintegration in between the advertising and marketing divisions can be identified as one more OB problem which could need additional focus. The reality that the marketing and advertising areas in the advertising and marketing division are detached is protecting against both divisions from gaining from each other's experience as well as competence. Integration of marketing with retailing and also procedures would come to be more difficult if the advertising division itself is broken down which can be an additional potential OB issue.

Eric Wood A Analysis

Different theories have actually been used to explain the scenarios to get more clarity about the scenario handy.

McGregor's Concept X & Y: According to Douglas McGregor's Theory X, a lot of supervisors believe that staffs are easy and also careless, have little aspiration and resist modification. The circumstance at Eric Wood A is not completely adhering to Concept X, it can be seen that new hires are locating this setting instead demanding which may at some point lead to a higher disposition of the administration in the direction of Concept X. Even while examining Lewis's monitoring design, concept X may have been suitable in the procedures department to some level however the Advertising and marketing department would certainly need reliance on Theory Y in order to obtain the creativity as well as creativity from the groups.

Tuckman's Team effort Theory: As far as Lewis's worry regarding bringing consistency in between the marketing as well as advertising and marketing department is concerned, this would at first lead to conflict as talked about by Bruce Tuckman in his 'Team effort Concept'. By combining the advertising and marketing and also advertising and marketing department's job, there might be the exact same preliminary disconnect which can lead to the 2nd stage of 'storming' where the groups test one an additional.

When individuals are provided with adjustment, they go into phase one and also so there might be emotions like despair, unpredictability, aggravation, rage, concern, denial and disorientation.The circumstance at the advertising department of Eric Wood A is similar so Lewis can get comfortable with the suggestion that it is not amazing habits. It is during this phase that Lewis will certainly have to offer guidance to the division so that they can discover a sense of direction. It can be seen exactly how Krasnow has actually currently made this change easier by making Lewis get involved in the division a year prior to his actual separation.

Abraham Maslow in his Theory of 'Requirements Pecking order' (appendix 5) has goes over the relevance of 'protection requires as being a reduced level need of a human for activating motivation. As seen in the pyramid shared in appendix 3, we can see how 'the need to really feel protected and out of danger' is at the 2nd degree of demands. Before a staff member can be made to create emotionally, he requires to have his 'Physiological 'as well as 'Safety and security' requires satisfied.

SWOT Analysis for Eric Wood A Case Study

Effects of Analysis.

The OB analysis has considered different concepts to understand exactly how to manage the existing scenario available. The following three choices have actually been suggested to assist Lewis deal with the organizational obstacles in the advertising division. Each of these options has been suggested for reducing the change required to bring the advertising and marketing division according to the demands of the market and for making the cultural adjustment that would adhere to as soon as the existing leader leaves.

Assimilation of advertising and marketing features. Dividing Adverting as well as Manufacturing functions. Combination of Advertising with Workflow.

Evaluation of Alternatives.

Judith Shapiro who has earlier been talked to by Lewis throughout the earlier merger days has competence in business-to-business advertising along with firm and also retail marketing experience. As soon as Krasnow leaves, Lewis can work with Shapiro as an EVP for advertising and marketing to handle both advertising and marketing as well as advertising and marketing functions.

The benefit of this method is that it will certainly integrate the two functions while reducing the requirement for hiring an added source for advertising. In addition to this, Lewis would be heading the marketing department and also all the same her replacement would be needed for the current role that she is doing. The drawback of this choice is that exterior hiring might cause bitterness from internal personnel who may be looking at the placement of EVP after Lewis takes over Krasnow's setting.

Dividing Adverting as well as Production: Given the affordable stress and high quality work required from the advertising and marketing firm, it is recommended that Lewis needs to permit the production unit to be a separate function from the marketing device. Because most marketing firms had these 2 functions as different devices, it makes even more sense to comply with the standard.

Combination of Advertising with Workflows: Since Lewis is currently taking care of the advertising and also procedures departments concurrently; it makes sense to incorporate the two features given that she has actually been effectively taking treatment of both ends. The reality that Lewis has to adapt her administration style for the advertising and marketing division suggests that these two departments would certainly be culturally diverse.


An evaluation of the three options indicates that integration of advertising and also procedures would not be a viable relocation due to the huge distinctions in between the two departments although that currently Lewis is managing both. While splitting up of the production function might have been a beneficial step for the marketing department, the fact that it would certainly imply placing a 3rd feature under Lewis's wing suggests this should be avoided too. The assimilation of the marketing department is the most effective alternative in regards to obtaining the optimum results from the division. An activity prepare for this choice is talked about listed below.

Activity Strategy.

Lewis will certainly take over the duty of EVP Marketing after Krasnow leaves.

Marketing and advertising features would certainly be merged.

Judith Shapiro will certainly be worked with to take Lewis's area as SVP of marketing and advertising.

Manufacturing feature will stay component of marketing under advertising function.

Lewis will certainly separate herself from procedures.

A democratic leadership style with staff member empowerment will be utilized in advertising and marketing division.

Open door plan as well as focus on cross department interaction will be focused on removing disharmony.

Contingency plan.

If the integration does not work out as planned, a contingency strategy would comply with which would certainly separate the manufacturing feature from the marketing feature to decrease the tons on the SVP of marketing and advertising. In case Judith Shapiro does not obtain hired, Lewis will be heading the advertising and marketing department without an SVP. In that case the production function will absolutely be separated by placing it under an SVP production.