Kidnapping Negotiation C Case Study Help


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Kidnapping Negotiation C Case Study Solution

Background and Facts

Kidnapping Negotiation C an office supplies seller for tiny and also average sized organisations has lately been involved in preparing for a merging with its rival Home Deport, which has actually impacted effectiveness levels in departmentswith the senior supervisor associated with lawful issues put forth by the federal Profession Commission. With the Marketing Head advancing the news of his departure from the company in one year, Jeannie Lewis, the current head of operations has been asked to take the function in the future. With obstacles in the kind of a potential social adjustment as well as low employee morale, the company wants a complete reengineering initiative at the advertising and marketing department.

Trouble Declaration

The possible social modification at the marketing division of Kidnapping Negotiation C is boosting unpredictability in the working environment leading to various obstacles for the Jeannie Lewis who would be replacing the head of the department in one year. nalysis

PEST analysis

Political Factors: Political factors play a major role in affecting strategic choices considering that Stapes Inc. had to abandon its strategies of combining with Office Deport after the Federal Profession Compensation's intervention in the process. Provided the truth that the store has an international existence with branches in UK, U.S.A., Canada and also Germany, political consider each of these nations may have the ability to affect performance or critical goals. Federal Profession Compensation's antitrust match against the merger used up useful time of the organization's elderly administration suggesting that 'political' factors can have significant implications for an international business.

Economic Factors: Economic factors such as the appearance of small businesses in the international circumstance recommend that Kidnapping Negotiation C is growing in a setting where there is possible development of services. Reality that store consumers are mainly looking for workplace products for house workplaces suggests that the market has a rising pattern of entrepreneurs and residence based businesses.

Social factors: Social trends in the economic climate reveal that consumers are trying to find convenience as well as appealing rates. Market research demonstrates how the consumer for Kidnapping Negotiation C does not have awareness regarding discovering solutions which can supply a combination of convenience and inexpensive.

Technological factors: Technology plays a vital role in Kidnapping Negotiation C's business approach especially as the organization is piloting Technology facilities which would supply technology sales and also assistance in the type of memory upgrades, peripheral installations. (Summary of BUG in appendix 2).

OB Issues and also Effects.

Numerous underlying Organizational Actions issues can be seen in Kidnapping Negotiation C's case as highlighted in this area.

Apprehensions concerning cultural adjustment: There is worry about a cultural adjustment that would happen when Todd Krasnow leaves from his setting as the Exec Vice Head Of State of Advertising And Marketing with most of the employee currently showing discontent over this possible step. This anticipated adjustment has actually produced tension in the office which has been combined with the past stress of preparing the company for a prospective merging with House Deport.

Demanding Task Environment for Newcomers: There is shortage of employees that can match the demanding environment of a busy company. Not only does this cause trouble in discovering the appropriate people, it places anxiety on new hires as can not hold up against the rate and also stress that the company anticipates them to birth.

Double Coverage Lines: Novices find this organizational society difficult as well as challenging to handle especially as dotted line partnerships are suggested to be weaker as a whole and objective setting and also efficiency evaluation is still done by the solid line supervisor. This suggests that newcomers might lose quality concerning their respective functions and purposes particularly as populated line coverage does not keep them in straight communication with the strong line supervisors.

Bitterness From Cross Departmental Hiring: Krasnow's choice to make Lewis his follower instead of Bridget Coles although it had been speculated that the latter would take Krasnow's position came as an impact to her spirits. Lewis might have been qualified as well as suitable for the task however the reality that Kransnow's separation would certainly make Coles a direct record to Lewis might have been the factor for Coles' resignation from solutions.

Anxiety & Task Instability: Worry and also insecurity can be recognized as 2 significant problems that Lewis would certainly be taking care of especially as the merger has now be terminated and two senior executives of the marketing division would be leaving. The entire responsibility of the department would be dropping on Lewis's shoulders who would not just supervise of brining regarding a cultural adjustment yet would certainly additionally need to verify herself in her new function.

Inappropriate Monitoring Design of Leader: Lewis's monitoring design and its conflict with the advertising department's function can additionally be seen as an OB obstacle especially as she has actually been used to dealing with problems in the procedures department where employees are instructed to focus on procedures and also obtain them. The advertising and marketing department on the various other hand can be seen as a group of individuals that are utilized to being supported by Krasnow that concentrated a lot more on outcome than procedures.

Interdepartmental Disagreements: Interdepartmental disputes between 3 departments, advertising, merchandizing and also operations respectively over the appropriation of the marketing mix can be identified as one more OB problem. The advertising department does not share the same vision as the other two divisions relating to the aloocation of the marketing mix twoards promotions and also advertsing, the merchandizing and also operations divisions do not agree over the advertising and marketing mix allocation among one another either.

Fragmentation in Advertising And Marketing Division: Disintegration between the marketing and advertising departments can be recognized as one more OB issue which can need more interest. The truth that the marketing and advertising areas in the advertising department are detached is preventing both departments from gaining from each various other's experience and competence. Combination of advertising and marketing with retailing as well as procedures would end up being more difficult if the advertising and marketing division itself is disintegrated which can be one more prospective OB concern.

Kidnapping Negotiation C Analysis

Various theories have been used to explain the scenarios to get further clarity regarding the situation at hand.

McGregor's Theory X & Y: According to Douglas McGregor's Theory X, most supervisors think that staffs are easy as well as lazy, have little passion as well as withstand change. The scenario at Kidnapping Negotiation C is not completely following Theory X, it can be seen that brand-new hires are finding this setting rather demanding which may at some point lead to a greater inclination of the administration towards Theory X. Even while evaluating Lewis's administration design, concept X might have been suitable in the operations department to some degree yet the Marketing department would certainly call for dependence on Concept Y in order to obtain the imagination and creativity from the teams.

Tuckman's Teamwork Concept: Regarding Lewis's problem about bringing harmony between the advertising and marketing department is concerned, this would at first result in conflict as discussed by Bruce Tuckman in his 'Teamwork Concept'. (Tuckman, 1965). As per Tuckman's theory displayed in appendix 3, throughout the first stage of team growth, people might not bond, as they are active finding their location in the team. By incorporating the advertising and marketing department's work, there might be the same preliminary separate which might bring about the 2nd phase of 'storming' where the groups test one another. Nevertheless, it is only throughout the third phase or 'norming' when they would certainly collaborate to share suggestions before the team can bring about harmony in the 4th phase 'executing'.

When people are presented with adjustment, they get in phase one and so there may be feelings like unhappiness, uncertainty, irritation, rage, concern, denial as well as disorientation.The circumstance at the advertising department of Kidnapping Negotiation C is similar so Lewis can get comfy with the suggestion that it is not remarkable behavior. It is throughout this stage that Lewis will certainly have to offer guidance to the division so that they can discover a sense of direction. It can be seen how Krasnow has actually already made this transition much easier by making Lewis obtain involved in the division a year prior to his actual departure.

Abraham Maslow in his Concept of 'Requirements Pecking order' (appendix 5) has reviews the importance of 'safety requires as being a lower level demand of a human for causing inspiration. As seen in the pyramid shared in appendix 3, we can see exactly how 'the requirement to feel safe and secure as well as out of risk' is at the second degree of needs. Before a worker can be made to create emotionally, he needs to have his 'Physical 'as well as 'Security' needs met.

SWOT Analysis for Kidnapping Negotiation C Case Study

Ramification of Analysis.

The OB analysis has actually taken a look at different theories to recognize how to handle the present situation at hand. The complying with three alternatives have been proposed to help Lewis handle the organizational obstacles in the marketing division. Each of these options has actually been suggested for relieving the shift required to bring the advertising and marketing department in accordance with the needs of the market and also for making the cultural change that would certainly comply with as soon as the current leader leaves.

Combination of marketing and advertising features. Dividing Adverting and also Production functions. Assimilation of Marketing with Procedures.

Analysis of Alternatives.

Assimilation of Advertising & Marketing Functions: The in-house advertising firm of Kidnapping Negotiation C is already strength for the company in terms of saving up on expenses related to advertising and also promotion. Because no brand-new employment has been done after Bridget Cole's separation with the coverage line being directly assigned to Krasnow for the advertising feature, this is a positive chance for integrating the advertising and marketing functions. Judith Shapiro who has earlier been spoken with by Lewis throughout the earlier merging days has knowledge in business-to-business advertising and marketing in addition to agency and retail advertising and marketing experience. Once Krasnow leaves, Lewis can hire Shapiro as an EVP for advertising and marketing to manage both advertising and marketing features.

The benefit of this approach is that it will incorporate both features while minimizing the need for working with an additional source for advertising and marketing. Lewis would be heading the marketing division as well as in any kind of case her replacement would be needed for the current function that she is carrying out. The drawback of this option is that outside hiring may cause resentment from interior employees who might be considering the setting of EVP after Lewis takes control of Krasnow's placement.

Separating Adverting and Production: Offered the competitive pressures and high top quality work needed from the marketing agency, it is recommended that Lewis ought to enable the manufacturing system to be a separate feature from the advertising and marketing system. Considering that the majority of advertising firms had these 2 functions as separate devices, it makes more sense to follow the standard.

Integration of Advertising And Marketing with Procedures: Given that Lewis is currently taking care of the advertising and procedures divisions all at once; it makes sense to incorporate the 2 features because she has actually been successfully taking care of both ends. The truth that Lewis has to adapt her administration style for the advertising department recommends that these 2 divisions would be culturally diverse.


An analysis of the three options shows that integration of advertising as well as operations would not be a viable relocation due to the large distinctions in between both divisions although that currently Lewis is handling both. While splitting up of the production function might have been a desirable relocation for the marketing division, the truth that it would suggest positioning a third function under Lewis's wing suggests this should be prevented also. The integration of the marketing division is the best alternative in regards to getting the ideal results from the division. An activity prepare for this alternative is reviewed below.

Activity Plan.

Lewis will take control of the function of EVP Advertising and marketing after Krasnow leaves.

Marketing and advertising functions would certainly be merged.

Judith Shapiro will certainly be hired to take Lewis's location as SVP of marketing and advertising.

Production function will continue to be part of advertising under marketing feature.

Lewis will divide herself from operations.

A democratic leadership design with staff member empowerment will be used in advertising and marketing department.

Open door plan and emphasis on cross departmental communication will certainly be focused on getting rid of dissonance.

Contingency strategy.

If the integration does not exercise as planned, a contingency plan would certainly adhere to which would divide the production feature from the advertising feature to lower the tons on the SVP of marketing and advertising. In case Judith Shapiro does not obtain employed, Lewis will be heading the advertising and marketing division without an SVP. Because case the production function will absolutely be divided by placing it under an SVP manufacturing.