Logic Of Electronic Markets Case Study Analysis


Home >> Darden >> Logic Of Electronic Markets >>

Logic Of Electronic Markets Case Study Help

Background and Facts

Logic Of Electronic Markets an office materials store for small as well as medium sized services has lately been involved in planning for a merger with its competitor House Deport, which has influenced performance degrees in departmentswith the senior manager associated with legal complications presented by the federal Trade Compensation. With the Advertising and marketing Head advancing the information of his separation from the firm in one year, Jeannie Lewis, the existing head of procedures has been asked to take the role in the future. With obstacles in the type of a potential cultural modification as well as reduced worker spirits, the company needs a complete reengineering initiative at the marketing department.

Problem Declaration
Porter's 5 Forces Analysis
The prospective cultural adjustment at the advertising department of Logic Of Electronic Markets is increasing unpredictability in the working environment causing different difficulties for the Jeannie Lewis who would certainly be changing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a major function in impacting strategic decisions because Stapes Inc. needed to abandon its strategies of merging with Office Deport after the Federal Trade Commission's intervention at the same time. Provided the fact that the shop has an international visibility with branches in UK, U.S.A., Canada and Germany, political consider each of these countries might be able to impact performance or strategic objectives. Federal Trade Commission's antitrust match versus the merger used up beneficial time of the organization's senior monitoring suggesting that 'political' factors can have severe effects for a global organisation.

Economic Factors: Financial factors such as the development of small companies in the worldwide circumstance suggest that Logic Of Electronic Markets is thriving in an atmosphere where there is possible growth of services. Truth that store customers are mostly looking for office supplies for residence workplaces suggests that the market has a climbing pattern of entrepreneurs and also residence based services.

Social factors: Social fads in the economic climate reveal that consumers are searching for ease along with eye-catching costs. Market research shows how the client for Logic Of Electronic Markets does not have understanding about finding remedies which can use a combination of comfort and also low costs.

Technical factors: Innovation plays an important role in Logic Of Electronic Markets's service strategy particularly as the organization is piloting Modern technology centers which would certainly provide technology sales as well as assistance in the type of memory upgrades, outer setups. (Recap of INSECT in appendix 2).

OB Issues and also Effects.

A number of underlying Organizational Habits issues can be seen in Logic Of Electronic Markets's case as highlighted in this area.

Worries about social adjustment: There is uneasiness concerning a cultural change that would certainly take place once Todd Krasnow leaves from his setting as the Executive Vice President of Marketing with the majority of the team member currently revealing discontent over this possible move. This expected modification has developed tension in the office which has actually been coupled with the past tension of preparing the firm for a potential merging with House Deport.
Pest Analysis
Difficult Job Setting for Newcomers: There is lack of personnel that can match the demanding atmosphere of a hectic company. Not just does this result in trouble in discovering the ideal individuals, it puts stress and anxiety on brand-new hires as can not hold up against the speed and also pressure that the company expects them to bear.

Twin Coverage Lines: Novices discover this business culture cumbersome and also hard to cope with especially as populated line partnerships are indicated to be weak in general and objective setting and performance assessment is still done by the strong line manager. This implies that novices can lose clearness about their respective roles as well as goals especially as dotted line coverage does not keep them in straight communication with the solid line supervisors.

Bitterness From Cross Departmental Hiring: Krasnow's choice to make Lewis his successor as opposed to Bridget Coles although it had been hypothesized that the latter would certainly take Krasnow's placement came as a blow to her morale. Lewis might have been qualified and appropriate for the task yet the truth that Kransnow's separation would make Coles a straight report to Lewis might have been the factor for Coles' resignation from services.

Worry & Work Insecurity: Worry and insecurity can be identified as two major problems that Lewis would certainly be handling specifically as the merger has now be terminated and 2 senior executives of the advertising department would certainly be leaving. The entire responsibility of the department would be falling on Lewis's shoulders that would certainly not just supervise of brining about a social adjustment however would certainly likewise have to show herself in her brand-new function.

Inappropriate Administration Design of Leader: Lewis's administration style as well as its conflict with the advertising department's function can additionally be seen as an OB obstacle especially as she has actually been made use of to managing concerns in the operations division where personnel are shown to focus on procedures as well as get them. The marketing department on the other hand can be viewed as a group of people who are made use of to being supported by Krasnow who concentrated a lot more on outcome than procedures.

Interdepartmental Arguments: Interdepartmental disagreements in between 3 departments, advertising, merchandizing and also procedures specifically over the appropriation of the marketing mix can be identified as another OB issue. Although the marketing division does not share the exact same vision as the various other 2 departments relating to the aloocation of the marketing mix twoards promotions and also advertsing, the merchandizing as well as operations departments do not agree over the advertising and marketing mix allotment among each other either.

Disintegration in Advertising Department: Fragmentation between the marketing and advertising divisions can be recognized as an additional OB problem which can require further interest. The reality that the advertising and marketing areas in the marketing division are disconnected is preventing both divisions from getting from each various other's experience as well as knowledge. Assimilation of advertising and marketing with retailing as well as procedures would certainly end up being harder if the advertising division itself is disintegrated which can be one more prospective OB worry.

Logic Of Electronic Markets Analysis

Various theories have actually been used to explain the scenarios to obtain more clarity about the circumstance available.
Swot Analysis
McGregor's Concept X & Y: According to Douglas McGregor's Concept X, the majority of supervisors think that staffs are easy and also careless, have little passion and also stand up to change. The scenario at Logic Of Electronic Markets is not totally following Concept X, it can be seen that brand-new hires are locating this setting instead stressful which might ultimately lead to a greater inclination of the administration in the direction of Theory X. Even while analyzing Lewis's administration design, concept X might have been appropriate in the operations department to some level however the Marketing department would certainly require dependence on Theory Y in order to obtain the creative thinking as well as originality from the teams.

Tuckman's Team effort Theory: As far as Lewis's problem regarding bringing harmony in between the marketing as well as marketing division is concerned, this would initially lead to conflict as discussed by Bruce Tuckman in his 'Synergy Theory'. By combining the advertising and marketing and also advertising division's job, there might be the same preliminary disconnect which could lead to the second stage of 'storming' where the groups test one an additional.

When individuals are provided with modification, they go into stage one and also so there may be emotions like despair, unpredictability, irritation, rage, fear, denial and also disorientation.The scenario at the marketing department of Logic Of Electronic Markets is similar so Lewis can obtain comfy with the suggestion that it is not amazing behavior. It is throughout this stage that Lewis will have to offer guidance to the division so that they can locate a sense of direction. It can be seen exactly how Krasnow has actually currently made this shift less complicated by making Lewis get entailed in the department a year before his real departure.
Vrio Analysis
Maslow's Need power structure: The OB problem pertaining to instability at the workplace has actually been caused first of all by the adjustment in administration and also secondly by the reality that the merging will no more be initiated. Abraham Maslow in his Concept of 'Needs Power structure' (appendix 5) has reviews the relevance of 'safety requires as being a lower level need of a human for setting off inspiration. As seen in the pyramid shared in appendix 3, we can see how 'the requirement to really feel protected as well as unharmed' is at the 2nd degree of requirements. Prior to a staff member can be made to establish emotionally, he requires to have his 'Physical 'and also 'Safety' needs satisfied. This suggests that unless the personnel are made to really feel protected about their current work status in Logic Of Electronic Markets they may not get to 'Self-Fulfillment'. (King, 2009).

SWOT Analysis for Logic Of Electronic Markets Case Study

Effects of Analysis.

The OB analysis has considered numerous concepts to comprehend exactly how to cope with the existing situation at hand. The following three options have actually been proposed to aid Lewis handle the organizational challenges in the marketing department. Each of these choices has been suggested for reducing the change needed to bring the marketing department in accordance with the needs of the market as well as for making the social adjustment that would follow when the present leader leaves.

Integration of advertising and marketing functions. Separating Adverting and also Production features. Combination of Advertising And Marketing with Operations.

Assessment of Alternatives.

Combination of Advertising And Marketing & Advertising And Marketing Functions: The internal marketing company of Logic Of Electronic Markets is currently stamina for the company in terms of saving up on overheads related to marketing and promo. Because no new recruitment has actually been done after Bridget Cole's departure with the reporting line being directly appointed to Krasnow for the advertising and marketing function, this is a favorable opportunity for incorporating the advertising and marketing functions. Judith Shapiro who has actually earlier been talked to by Lewis during the earlier merger days has experience in business-to-business marketing together with firm and also retail advertising and marketing experience. As soon as Krasnow leaves, Lewis can work with Shapiro as an EVP for marketing to manage both advertising and marketing features.

The advantage of this technique is that it will integrate both functions while minimizing the demand for hiring an added source for advertising. Lewis would certainly be heading the advertising and marketing division and in any case her replacement would be required for the present duty that she is performing. The disadvantage of this alternative is that outside hiring might produce resentment from interior personnel that may be looking at the setting of EVP after Lewis takes over Krasnow's placement.

Dividing Adverting and Manufacturing: Given the competitive stress as well as high quality work needed from the advertising agency, it is advised that Lewis ought to enable the manufacturing device to be a separate function from the advertising and marketing device. Given that most ad agency had these two features as separate units, it makes more feeling to follow the standard. In addition to this, both features may be able to focus on their core turns on much more successfully. Nevertheless, the negative aspect of this strategy would certainly be that additional costs would need to be borne for setting up separate manufacturing features. Along with this, a manufacturing head might need to be hired which might enhance expenses for the company.

Integration of Advertising And Marketing with Operations: Considering that Lewis is currently taking care of the advertising and marketing as well as procedures departments all at once; it makes feeling to incorporate the two functions since she has been efficiently taking care of both ends. The reality that Lewis has to adjust her administration design for the advertising and marketing division suggests that these two departments would be culturally varied.


An examination of the three choices indicates that combination of advertising and also operations would certainly not be a viable step due to the huge differences in between the 2 divisions despite the truth that currently Lewis is managing both. While splitting up of the manufacturing function may have been a beneficial relocation for the advertising division, the fact that it would certainly mean placing a third feature under Lewis's wing means this should be stayed clear of.

Activity Strategy.
Lewis will take control of the function of EVP Advertising after Krasnow leaves.

Advertising and Marketing features would be merged.

Judith Shapiro will be employed to take Lewis's location as SVP of advertising and marketing.

Manufacturing feature will continue to be part of advertising under advertising feature.

Lewis will divide herself from operations.

A democratic leadership design with employee empowerment will be used in marketing division.

Open door plan and also focus on cross department interaction will certainly be aimed at getting rid of discord.

Contingency plan.

If the combination does not work out as planned, a contingency plan would certainly comply with which would certainly divide the production feature from the marketing feature to reduce the load on the SVP of advertising and marketing. In case Judith Shapiro does not get worked with, Lewis will certainly be heading the advertising and marketing department without an SVP. In that case the manufacturing feature will definitely be separated by positioning it under an SVP manufacturing.