Mothers Work Case Study Solution


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Background and Facts

Mothers Work an office products seller for small as well as medium sized companies has recently been involved in planning for a merger with its competitor Residence Deport, which has impacted performance levels in departmentswith the senior supervisor involved in lawful complications presented by the federal Trade Commission. With the Advertising and marketing Head advancing the news of his separation from the business in one year, Jeannie Lewis, the existing head of procedures has actually been asked to take the role in the near future. With difficulties in the type of a prospective social modification and reduced employee spirits, the organization is in need of a complete reengineering initiative at the marketing department.

Trouble Statement
Porter's 5 Forces Analysis
The possible cultural adjustment at the marketing division of Mothers Work is enhancing uncertainty in the working environment causing numerous obstacles for the Jeannie Lewis that would be changing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a major duty in impacting calculated decisions because Stapes Inc. needed to desert its plans of merging with Workplace Deport after the Federal Profession Commission's treatment while doing so. Offered the fact that the store has an international existence with branches in UK, USA, Canada as well as Germany, political factors in each of these nations may have the ability to influence performance or strategic objectives. Federal Trade Commission's antitrust match against the merging occupied useful time of the organization's elderly administration suggesting that 'political' factors can have serious implications for a global business.

Economic Factors: Financial factors such as the appearance of local business in the global scenario recommend that Mothers Work is prospering in an environment where there is prospective growth of businesses. Reality that shop customers are mainly looking for workplace supplies for residence workplaces suggests that the market has a rising fad of entrepreneurs and home based organisations.

Social factors: Social fads in the economic climate reveal that customers are searching for benefit as well as attractive rates. Marketing research demonstrates how the consumer for Mothers Work lacks recognition concerning finding solutions which can use a combination of convenience as well as affordable.

Technical factors: Technology plays a vital function in Mothers Work's organisation approach specifically as the company is piloting Technology facilities which would certainly provide modern technology sales and also support in the form of memory upgrades, outer setups. (Summary of PEST in appendix 2).

OB Issues and Manifestations.

Numerous underlying Organizational Behavior concerns can be seen in Mothers Work's case as highlighted in this section.

Worries regarding cultural modification: There is concern regarding a cultural adjustment that would certainly happen when Todd Krasnow leaves from his placement as the Executive Vice President of Advertising And Marketing with most of the personnel already revealing discontent over this possible action. This anticipated change has actually developed tension in the workplace which has been coupled with the past stress and anxiety of preparing the firm for a possible merger with Home Deport.
Pest Analysis
Difficult Task Environment for Newcomers: There is scarcity of workers that can match the stressful atmosphere of a fast-paced organization. Not only does this lead to trouble in locating the ideal people, it puts tension on brand-new hires as can not hold up against the speed and pressure that the organization anticipates them to bear.

Twin Reporting Lines: Newbies locate this organizational culture cumbersome and also difficult to deal with especially as dotted line partnerships are indicated to be weaker as a whole and also objective setup as well as efficiency examination is still done by the strong line supervisor. This means that beginners can lose clearness about their particular duties and also purposes particularly as dotted line reporting does not maintain them in straight communication with the solid line supervisors.

Animosity From Cross Departmental Hiring: Krasnow's choice to make Lewis his follower instead of Bridget Coles despite the fact that it had been hypothesized that the latter would take Krasnow's position came as a strike to her spirits. Lewis may have been qualified as well as appropriate for the job yet the truth that Kransnow's departure would certainly make Coles a direct report to Lewis may have been the reason for Coles' resignation from solutions.

Anxiety & Task Insecurity: Anxiety and insecurity can be recognized as 2 significant worries that Lewis would certainly be taking care of especially as the merging has actually now be terminated and also 2 senior execs of the advertising and marketing department would be leaving. The whole duty of the division would be dropping on Lewis's shoulders who would not just be in charge of brining about a cultural change yet would additionally have to confirm herself in her new function.

Incompatible Monitoring Design of Leader: Lewis's administration design and its conflict with the advertising and marketing department's duty can likewise be seen as an OB difficulty specifically as she has been utilized to handling issues in the procedures division where personnel are taught to concentrate on processes and obtain them. The marketing department on the various other hand can be seen as a team of people who are used to being nurtured by Krasnow that concentrated more on output than processes.

Interdepartmental Differences: Interdepartmental arguments between three divisions, marketing, merchandizing and procedures specifically over the allocation of the advertising and marketing mix can be determined as one more OB concern. The advertising division does not share the exact same vision as the other two departments pertaining to the aloocation of the advertising mix twoards promotions and advertsing, the merchandizing and also procedures divisions do not agree over the advertising mix allocation among one an additional either.

Fragmentation in Marketing Department: Fragmentation between the advertising and marketing departments can be recognized as one more OB problem which could need further attention. The truth that the advertising and marketing sections in the marketing division are separated is stopping both departments from gaining from each various other's experience and also expertise. Integration of marketing with retailing as well as operations would become harder if the marketing department itself is disintegrated which can be one more prospective OB worry.

Mothers Work Analysis

Numerous concepts have actually been used to clarify the scenarios to get further clarity regarding the scenario available.
Swot Analysis
McGregor's Theory X & Y: According to Douglas McGregor's Theory X, a lot of managers think that staffs are easy as well as lazy, have little aspiration and also withstand change. The difficult version of this concept emphasized browbeating, limited controls, dangers and punishments. With time it produces reduced efficiency, subtle sabotage and also rivalry (Deal, 2003). The scenario at Mothers Work is not entirely following Concept X, it can be seen that new hires are locating this setting instead stressful which may at some point lead to a better disposition of the management in the direction of Theory X. As per McGregor's promoted sight, which he called Concept Y, the important job of the administration is to arrange business conditions so that people can accomplish their very own goals best by guiding their efforts in the direction of business benefits. If individuals locate no fulfillment in their work, the management would certainly have little option yet to count on concept X and external control (Offer, 2003). Also while analyzing Lewis's management design, theory X might have appropriated in the operations division to some extent however the Advertising and marketing division would certainly require reliance on Concept Y in order to get the creativity and also creativity from the teams.

Tuckman's Synergy Concept: As far as Lewis's concern concerning bringing consistency in between the advertising and marketing as well as advertising division is worried, this would initially lead to clash as gone over by Bruce Tuckman in his 'Team effort Concept'. By incorporating the advertising and marketing and also advertising and marketing division's work, there may be the exact same preliminary disconnect which could lead to the 2nd stage of 'storming' where the groups challenge one an additional.

When individuals are presented with change, they go into phase one and also so there might be feelings like sadness, uncertainty, stress, rage, anxiety, denial and also disorientation.The scenario at the advertising department of Mothers Work is similar so Lewis can get comfy with the suggestion that it is not amazing behavior. It is throughout this stage that Lewis will certainly have to offer support to the division so that they can find a feeling of direction. It can be seen just how Krasnow has actually already made this change less complicated by making Lewis get involved in the department a year before his actual departure.
Vrio Analysis
Maslow's Requirement power structure: The OB concern related to insecurity at the office has actually been caused firstly by the adjustment in monitoring and secondly by the truth that the merger will certainly no more be started. Abraham Maslow in his Theory of 'Needs Power structure' (appendix 5) has talks about the importance of 'safety and security needs as being a lower level requirement of a human for setting off inspiration. As seen in the pyramid shared in appendix 3, we can see how 'the need to feel safe as well as safe' goes to the second degree of needs. Before a staff member can be made to develop emotionally, he requires to have his 'Physiological 'and 'Safety' needs satisfied. This shows that unless the workers are made to feel protected about their current employment standing in Mothers Work they might not get to 'Self-Fulfillment'. (King, 2009).

SWOT Analysis for Mothers Work Case Study

Implication of Analysis.

The OB analysis has actually looked at various concepts to understand exactly how to manage the existing scenario handy. The adhering to three options have actually been recommended to help Lewis manage the organizational challenges in the advertising and marketing division. Each of these choices has been recommended for relieving the shift required to bring the advertising division according to the requirements of the market as well as for making the social change that would follow as soon as the present leader leaves.

Integration of marketing and advertising functions. Separating Adverting and Production functions. Assimilation of Advertising And Marketing with Operations.

Analysis of Alternatives.

Judith Shapiro who has earlier been spoken with by Lewis throughout the earlier merger days has proficiency in business-to-business marketing along with company and also retail marketing experience. As soon as Krasnow leaves, Lewis can hire Shapiro as an EVP for marketing to manage both advertising and marketing as well as advertising and marketing features.

The benefit of this technique is that it will certainly incorporate the two functions while reducing the demand for hiring an additional source for marketing. Lewis would be heading the advertising and marketing department and in any case her substitute would certainly be required for the existing role that she is executing. The drawback of this choice is that outside hiring might bring about bitterness from inner employees who may be considering the setting of EVP after Lewis takes over Krasnow's placement.

Dividing Adverting as well as Production: Offered the affordable pressures as well as premium quality work needed from the advertising agency, it is advised that Lewis ought to allow the production unit to be a different feature from the advertising and marketing unit. Because most ad agency had these 2 features as separate units, it makes even more sense to comply with the norm. Both functions might be able to focus on their core triggers much more effectively. The disadvantage of this approach would be that additional prices would have to be borne for establishing up separate manufacturing features. Along with this, a manufacturing head might need to be employed which could enhance expenses for the organization.

Integration of Advertising And Marketing with Operations: Because Lewis is currently dealing with the advertising as well as operations divisions concurrently; it makes good sense to integrate the two features because she has actually been efficiently taking care of both ends. The truth that the two departments already have major distinctions over allocation of resources recommends that this assimilation might have the ability to produce harmony especially as Lewis would certainly be heading both ends.However there are various drawbacks of this step particularly as it would certainly place too much concern over Lewis's shoulders. The truth that Lewis has to adjust her administration style for the advertising division recommends that these 2 departments would be culturally diverse. Lewis may not be able to use one type of management design to both departments which could result in ineffectiveness in either one of the 2 features.


An analysis of the three choices suggests that combination of advertising and marketing and operations would certainly not be a viable relocation as a result of the large distinctions between both divisions although that currently Lewis is handling both. While separation of the production feature might have been a beneficial move for the advertising and marketing division, the truth that it would certainly mean putting a 3rd feature under Lewis's wing indicates this need to be prevented too. The assimilation of the advertising and marketing division is the best option in regards to obtaining the ideal arise from the department. An action prepare for this alternative is discussed below.

Action Strategy.
Lewis will take over the function of EVP Marketing after Krasnow leaves.

Advertising and Marketing functions would certainly be merged.

Judith Shapiro will certainly be employed to take Lewis's location as SVP of marketing and advertising.

Manufacturing feature will certainly remain part of marketing under advertising function.

Lewis will certainly separate herself from operations.

A democratic leadership style with employee empowerment will be utilized in advertising division.

Open door policy as well as emphasis on cross departmental communication will certainly be aimed at eliminating disharmony.

Contingency strategy.

If the combination does not work out as intended, a contingency strategy would follow which would divide the manufacturing feature from the advertising and marketing feature to lower the lots on the SVP of marketing and advertising. In case Judith Shapiro does not get worked with, Lewis will be heading the marketing division without an SVP. In that case the production feature will absolutely be divided by putting it under an SVP production.