Mothers Work Case Study Solution


Home >> Darden >> Mothers Work >>

Mothers Work Case Study Analysis

Background and Facts

Mothers Work a workplace materials seller for tiny and also moderate sized organisations has actually recently been involved in preparing for a merging with its rival House Deport, which has affected efficiency degrees in departmentswith the elderly supervisor involved in legal issues presented by the government Profession Payment. With the Advertising Head putting forward the information of his separation from the firm in one year, Jeannie Lewis, the existing head of operations has actually been asked to take the role in the near future. With obstacles in the form of a prospective social adjustment as well as low staff member morale, the organization needs a complete reengineering effort at the marketing department.

Trouble Statement

The possible cultural modification at the marketing department of Mothers Work is boosting uncertainty in the working environment resulting in various difficulties for the Jeannie Lewis that would be changing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a significant function in influencing calculated choices considering that Stapes Inc. needed to abandon its strategies of merging with Office Deport after the Federal Trade Payment's treatment in the process. Offered the fact that the shop has a worldwide presence with branches in UK, UNITED STATES, Canada and Germany, political consider each of these countries may be able to influence performance or tactical objectives. Federal Trade Commission's antitrust match versus the merging took up valuable time of the company's senior monitoring recommending that 'political' factors can have severe effects for a global service.

Economic Factors: Economic factors such as the emergence of small businesses in the worldwide circumstance recommend that Mothers Work is prospering in an environment where there is potential growth of businesses. Truth that shop clients are primarily looking for workplace materials for residence workplaces suggests that the market has a rising trend of entrepreneurs and also house based services.

Social factors: Social trends in the economic situation reveal that customers are trying to find convenience along with attractive prices. Marketing research demonstrates how the consumer for Mothers Work does not have understanding regarding discovering solutions which can provide a combination of benefit as well as inexpensive.

Technological factors: Modern technology plays a crucial duty in Mothers Work's company technique especially as the organization is piloting Modern technology centers which would provide technology sales and support in the kind of memory upgrades, outer installments. (Summary of INSECT in appendix 2).

OB Issues and Effects.

A number of underlying Organizational Habits problems can be seen in Mothers Work's case as highlighted in this area.

Apprehensions concerning social change: There is apprehension regarding a social modification that would certainly take place once Todd Krasnow leaves from his setting as the Exec Vice President of Marketing with the majority of the personnel currently revealing unhappiness over this potential step. This predicted modification has created anxiety in the work environment which has been paired with the previous stress and anxiety of preparing the firm for a possible merger with Home Deport.

Difficult Job Environment for Newcomers: There is shortage of personnel that can match the stressful environment of a fast-paced organization. Not only does this cause difficulty in locating the best individuals, it places anxiety on brand-new hires as can not stand up to the rate as well as stress that the company expects them to bear.

Double Coverage Lines: Beginners find this organizational society difficult as well as challenging to cope with particularly as dotted line relationships are implied to be weaker as a whole and also objective setting and performance analysis is still done by the solid line supervisor. This means that newbies might lose quality concerning their particular roles and objectives especially as populated line coverage does not keep them in direct interaction with the strong line supervisors.

Resentment From Cross Departmental Hiring: Krasnow's decision to make Lewis his successor as opposed to Bridget Coles although it had actually been speculated that the latter would certainly take Krasnow's position came as a blow to her morale. Lewis may have been qualified and ideal for the task however the truth that Kransnow's separation would certainly make Coles a direct record to Lewis may have been the factor for Coles' resignation from solutions.

Fear & Work Instability: Concern and also instability can be recognized as two major issues that Lewis would certainly be handling specifically as the merger has currently be terminated and also 2 senior execs of the advertising department would certainly be leaving. The entire responsibility of the department would certainly be dropping on Lewis's shoulders who would certainly not simply supervise of brining concerning a cultural modification but would likewise have to confirm herself in her brand-new role.

Incompatible Management Style of Leader: Lewis's administration style and its incompatibility with the marketing division's role can likewise be viewed as an OB difficulty especially as she has actually been utilized to handling concerns in the operations department where workers are instructed to focus on procedures and obtain them right. The advertising and marketing division on the other hand can be seen as a team of people that are utilized to being nurtured by Krasnow that concentrated a lot more on output than procedures.

Interdepartmental Disputes: Interdepartmental disagreements in between 3 departments, advertising and marketing, merchandizing and also procedures respectively over the allowance of the advertising and marketing mix can be identified as an additional OB problem. Although the advertising department does not share the same vision as the other 2 departments regarding the aloocation of the marketing mix twoards promotions and also advertsing, the merchandizing and procedures divisions do not agree over the advertising and marketing mix allocation among each other either.

Disintegration in Advertising Department: Fragmentation between the marketing and advertising departments can be determined as another OB issue which might need further attention. The truth that the advertising and marketing sections in the advertising and marketing department are disconnected is protecting against both departments from getting from each other's experience and also expertise. Integration of advertising with retailing and also procedures would certainly end up being more difficult if the advertising and marketing department itself is broken down which can be an additional prospective OB issue.

Mothers Work Analysis

Different theories have been used to clarify the scenarios to get additional quality concerning the circumstance at hand.

McGregor's Theory X & Y: According to Douglas McGregor's Theory X, a lot of supervisors think that staffs are easy as well as careless, have little passion and also withstand change. The scenario at Mothers Work is not totally adhering to Theory X, it can be seen that brand-new hires are locating this atmosphere instead difficult which might at some point lead to a greater disposition of the administration in the direction of Theory X. Even while assessing Lewis's administration style, theory X might have been appropriate in the operations division to some level yet the Marketing division would need dependence on Concept Y in order to obtain the creativity and also creativity from the groups.

Tuckman's Teamwork Theory: As much as Lewis's issue concerning bringing consistency between the advertising and also advertising and marketing division is concerned, this would originally lead to conflict as talked about by Bruce Tuckman in his 'Team effort Concept'. By incorporating the advertising and marketing division's job, there may be the same first disconnect which can lead to the second phase of 'storming' where the groups test one an additional.

When individuals are presented with modification, they enter stage one and also so there might be emotions like unhappiness, uncertainty, irritation, anger, anxiety, rejection and also disorientation.The situation at the advertising and marketing department of Mothers Work is comparable so Lewis can obtain comfy with the suggestion that it is not amazing actions. It is during this stage that Lewis will have to offer assistance to the department so that they can discover a feeling of direction. It can be seen exactly how Krasnow has actually already made this shift much easier by making Lewis get involved in the department a year before his real separation.

Abraham Maslow in his Theory of 'Needs Power structure' (appendix 5) has talks about the value of 'safety requires as being a reduced degree demand of a human for activating motivation. As seen in the pyramid shared in appendix 3, we can see just how 'the requirement to feel protected and also out of danger' is at the 2nd level of demands. Prior to an employee can be made to develop psychologically, he needs to have his 'Physical 'as well as 'Safety' requires met.

SWOT Analysis for Mothers Work Case Study

Implication of Analysis.

The OB analysis has actually taken a look at numerous theories to recognize exactly how to cope with the current situation available. The adhering to three options have actually been suggested to help Lewis manage the business obstacles in the marketing division. Each of these alternatives has been proposed for easing the transition needed to bring the advertising and marketing division according to the needs of the market and also for making the cultural modification that would certainly comply with once the existing leader leaves.

Combination of marketing and advertising features. Dividing Adverting and Production features. Integration of Marketing with Workflow.

Assessment of Alternatives.

Combination of Advertising & Advertising And Marketing Functions: The internal marketing firm of Mothers Work is currently strength for the organization in terms of saving up on overheads related to advertising and promo. Since no new recruitment has actually been done after Bridget Cole's departure with the reporting line being directly appointed to Krasnow for the marketing feature, this is a positive opportunity for integrating the marketing and advertising functions. Judith Shapiro who has actually earlier been spoken with by Lewis throughout the earlier merger days has know-how in business-to-business marketing in addition to firm and retail marketing experience. As soon as Krasnow leaves, Lewis can hire Shapiro as an EVP for advertising and marketing to deal with both marketing and advertising functions.

The advantage of this strategy is that it will integrate the two functions while decreasing the need for working with an additional resource for advertising. In addition to this, Lewis would be heading the advertising department as well as in any case her substitute would certainly be needed for the current role that she is doing. The drawback of this alternative is that exterior hiring may produce animosity from interior employees who might be looking at the setting of EVP after Lewis takes control of Krasnow's setting.

Separating Adverting and Production: Given the affordable stress and also high quality work called for from the ad agency, it is suggested that Lewis ought to permit the production unit to be a different function from the advertising device. Since most ad agency had these 2 functions as different units, it makes even more sense to adhere to the standard. Both functions might be able to concentrate on their core turns on a lot more efficiently. Nonetheless, the drawback of this strategy would be that extra expenses would certainly need to be borne for establishing separate production features. Along with this, a production head might need to be hired which can raise expenses for the company.

Combination of Advertising with Operations: Since Lewis is already dealing with the advertising and marketing as well as operations divisions concurrently; it makes sense to integrate both features given that she has been successfully looking after both ends. The truth that both departments currently have significant distinctions over allotment of resources suggests that this assimilation may have the ability to produce consistency especially as Lewis would certainly be heading both ends.However there are numerous drawbacks of this action particularly as it would certainly place excessive worry over Lewis's shoulders. The reality that Lewis needs to adjust her management design for the advertising department recommends that these two departments would certainly be culturally varied. Lewis may not be able to apply one kind of leadership design to both departments which might result in ineffectiveness in either one of the 2 features.


An evaluation of the three options suggests that combination of marketing and procedures would certainly not be a feasible relocation because of the vast differences in between both divisions despite the fact that currently Lewis is dealing with both. While splitting up of the manufacturing function may have been a desirable relocation for the advertising and marketing department, the reality that it would certainly indicate placing a third function under Lewis's wing suggests this must be prevented also. The integration of the advertising and marketing department is the best alternative in terms of obtaining the optimal arise from the department. An action plan for this alternative is discussed below.

Action Strategy.

Lewis will take control of the duty of EVP Advertising and marketing after Krasnow leaves.

Advertising and Marketing functions would be combined.

Judith Shapiro will be hired to take Lewis's area as SVP of marketing and advertising.

Manufacturing feature will continue to be part of advertising under marketing feature.

Lewis will separate herself from operations.

A democratic management design with worker empowerment will be utilized in marketing department.

Open door plan as well as focus on cross departmental communication will certainly be focused on getting rid of discord.

Contingency strategy.

If the combination does not work out as prepared, a backup plan would certainly adhere to which would separate the production function from the marketing feature to lower the tons on the SVP of marketing and advertising. In case Judith Shapiro does not get hired, Lewis will certainly be heading the advertising department without an SVP. In that case the production function will certainly be separated by positioning it under an SVP production.