My Employees Are My Service Guarantee Case Study Analysis


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My Employees Are My Service Guarantee Case Study Solution

Background and Facts

My Employees Are My Service Guarantee an office products store for tiny as well as medium sized organisations has lately been involved in planning for a merger with its rival Home Deport, which has actually impacted efficiency levels in departmentswith the senior manager associated with legal complications put forth by the federal Trade Commission. With the Marketing Head putting forward the information of his departure from the business in one year, Jeannie Lewis, the current head of operations has been asked to take the role in the future. With challenges in the kind of a prospective social adjustment as well as low staff member morale, the company requires a full reengineering initiative at the advertising and marketing department.

Problem Statement
Porter's 5 Forces Analysis
The prospective social adjustment at the advertising department of My Employees Are My Service Guarantee is raising unpredictability in the working environment leading to various challenges for the Jeannie Lewis that would be replacing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a major duty in influencing tactical choices since Stapes Inc. had to desert its plans of merging with Workplace Deport after the Federal Profession Commission's treatment at the same time. Given the fact that the store has an international existence with branches in UK, U.S.A., Canada as well as Germany, political factors in each of these countries might be able to impact performance or tactical objectives. Federal Profession Payment's antitrust fit against the merger used up important time of the organization's elderly monitoring suggesting that 'political' factors can have significant implications for a global company.

Economic Factors: Economic factors such as the introduction of small businesses in the worldwide scenario suggest that My Employees Are My Service Guarantee is flourishing in a setting where there is possible growth of services. Along with this, reality that store consumers are primarily searching for office products for home offices suggests that the market has an increasing pattern of entrepreneurs and home based services.

Social factors: Social fads in the economic climate show that customers are looking for ease along with appealing rates. Marketing research shows how the client for My Employees Are My Service Guarantee lacks understanding about discovering options which can offer a combination of ease and also low costs.

Technical factors: Modern technology plays a vital function in My Employees Are My Service Guarantee's organisation technique especially as the organization is piloting Modern technology facilities which would offer modern technology sales and support in the kind of memory upgrades, peripheral setups. (Recap of PARASITE in appendix 2).

OB Issues and also Effects.

Numerous underlying Organizational Behavior problems can be seen in My Employees Are My Service Guarantee's case as highlighted in this area.

Concerns about social change: There is worry regarding a social change that would occur once Todd Krasnow leaves from his setting as the Executive Vice Head Of State of Advertising And Marketing with a lot of the staff members currently showing discontent over this potential move. This predicted adjustment has produced tension in the workplace which has been combined with the past tension of preparing the company for a possible merging with House Deport.
Pest Analysis
Demanding Job Atmosphere for Newcomers: There is shortage of workers that can match the stressful setting of a busy organization. Not just does this cause problem in finding the best individuals, it puts stress on brand-new hires as can not withstand the rate and stress that the company expects them to birth.

Dual Coverage Lines: Newbies locate this business society cumbersome and challenging to handle especially as populated line connections are meant to be weak generally and also objective setup as well as efficiency examination is still done by the solid line manager. This means that newbies might lose quality concerning their particular duties as well as goals specifically as dotted line reporting does not keep them in direct interaction with the solid line managers.

Animosity From Cross Departmental Hiring: Krasnow's choice to make Lewis his successor as opposed to Bridget Coles even though it had actually been speculated that the latter would take Krasnow's placement came as a blow to her morale. Lewis might have been qualified and proper for the task however the truth that Kransnow's departure would make Coles a straight report to Lewis may have been the reason for Coles' resignation from services.

Anxiety & Job Insecurity: Fear as well as insecurity can be recognized as two major problems that Lewis would certainly be managing specifically as the merger has actually currently be cancelled and two elderly execs of the advertising division would be leaving. The whole responsibility of the department would be dropping on Lewis's shoulders that would not just supervise of brining about a social modification but would additionally need to verify herself in her new role.

Inappropriate Monitoring Style of Leader: Lewis's monitoring design and also its incompatibility with the advertising and marketing division's role can also be seen as an OB obstacle particularly as she has been made use of to managing issues in the operations department where personnel are educated to focus on processes and also get them. The advertising and marketing division on the various other hand can be seen as a team of individuals who are utilized to being supported by Krasnow who focused extra on output than procedures.

Interdepartmental Disagreements: Interdepartmental arguments in between three departments, advertising and marketing, merchandizing and also procedures specifically over the allocation of the marketing mix can be identified as an additional OB worry. The advertising and marketing division does not share the same vision as the various other two departments relating to the aloocation of the advertising and marketing mix twoards promotions and also advertsing, the merchandizing and also operations divisions do not concur over the marketing mix appropriation among one another either.

Fragmentation in Advertising Department: Disintegration in between the marketing and advertising departments can be identified as one more OB concern which could need further attention. The reality that the marketing and advertising areas in the marketing division are disconnected is avoiding both divisions from acquiring from each other's experience and also experience. Combination of advertising with merchandising and also procedures would come to be harder if the advertising division itself is disintegrated which can be one more potential OB problem.

My Employees Are My Service Guarantee Analysis

Different concepts have been made use of to discuss the situations to obtain further clearness concerning the circumstance handy.
Swot Analysis
McGregor's Concept X & Y: According to Douglas McGregor's Concept X, a lot of supervisors think that subordinates are easy as well as careless, have little ambition and withstand adjustment. The difficult variation of this concept emphasized coercion, limited controls, threats and penalties. In time it creates low efficiency, subtle sabotage and rivalry (Deal, 2003). Although the scenario at My Employees Are My Service Guarantee is not completely complying with Concept X, it can be seen that new hires are finding this setting instead stressful which may eventually lead to a greater inclination of the management towards Theory X. As per McGregor's supported sight, which he called Theory Y, the vital job of the management is to prepare organizational problems to ensure that people can attain their own objectives best by directing their efforts towards organizational incentives. If individuals find no satisfaction in their job, the administration would certainly have little choice but to depend on concept X as well as outside control (Deal, 2003). Even while evaluating Lewis's administration design, theory X may have been suitable in the procedures division somewhat but the Advertising division would call for dependence on Concept Y to get the creative thinking and creativity from the groups.

Tuckman's Team effort Concept: Regarding Lewis's worry concerning bringing harmony between the advertising and marketing division is worried, this would at first result in clash as reviewed by Bruce Tuckman in his 'Synergy Theory'. (Tuckman, 1965). According to Tuckman's concept displayed in appendix 3, throughout the preliminary stage of team advancement, individuals may not bond, as they are busy locating their location in the group. By incorporating the marketing and advertising division's work, there may coincide initial disconnect which might lead to the second phase of 'storming' where the groups test each other. It is just throughout the third stage or 'norming' when they would come together to share concepts before the group can bring about harmony in the fourth phase 'doing'.

When individuals are offered with adjustment, they go into phase one and also so there might be emotions like unhappiness, uncertainty, disappointment, anger, fear, denial and disorientation.The situation at the marketing department of My Employees Are My Service Guarantee is comparable so Lewis can obtain comfortable with the concept that it is not amazing actions. It is during this phase that Lewis will have to give guidance to the department so that they can find a sense of instructions. It can be seen just how Krasnow has actually already made this change much easier by making Lewis obtain entailed in the department a year prior to his actual separation.
Vrio Analysis
Abraham Maslow in his Theory of 'Requirements Power structure' (appendix 5) has reviews the relevance of 'protection requires as being a lower level need of a human for causing motivation. As seen in the pyramid shared in appendix 3, we can see just how 'the requirement to really feel protected and out of danger' is at the second degree of requirements. Prior to a staff member can be made to develop psychologically, he requires to have his 'Physical 'and also 'Security' needs satisfied.

SWOT Analysis for My Employees Are My Service Guarantee Case Study

Effects of Analysis.

The OB analysis has taken a look at different theories to recognize how to cope with the current situation available. The adhering to 3 options have been proposed to assist Lewis handle the business difficulties in the marketing division. Each of these alternatives has been proposed for reducing the change needed to bring the marketing division in accordance with the needs of the market and for making the social modification that would certainly follow when the present leader leaves.

Integration of marketing and advertising features. Dividing Adverting as well as Manufacturing features. Assimilation of Advertising And Marketing with Procedures.

Analysis of Alternatives.

Judith Shapiro who has actually earlier been interviewed by Lewis throughout the earlier merging days has competence in business-to-business advertising and marketing along with agency and also retail advertising and marketing experience. As soon as Krasnow leaves, Lewis can hire Shapiro as an EVP for advertising to manage both advertising and marketing and marketing functions.

The advantage of this technique is that it will certainly integrate the two features while reducing the need for employing an added source for marketing. In addition to this, Lewis would certainly be heading the advertising and marketing division and regardless her replacement would certainly be needed for the existing duty that she is performing. The drawback of this choice is that external hiring might bring about resentment from interior workers who may be considering the placement of EVP after Lewis takes over Krasnow's placement.

Separating Adverting and Manufacturing: Provided the competitive stress and also high top quality job called for from the advertising company, it is advised that Lewis needs to allow the manufacturing system to be a different feature from the advertising and marketing device. Because a lot of advertising agencies had these two features as different units, it makes even more feeling to follow the standard.

Combination of Advertising And Marketing with Workflows: Because Lewis is already taking care of the marketing and procedures departments simultaneously; it makes sense to incorporate the two features since she has been effectively taking treatment of both ends. The reality that Lewis has to adapt her administration design for the advertising department recommends that these two divisions would certainly be culturally varied.


An assessment of the 3 choices indicates that integration of marketing and also operations would not be a feasible action due to the huge differences between the two divisions despite the fact that presently Lewis is managing both. While splitting up of the production function may have been a beneficial move for the advertising and marketing division, the truth that it would suggest putting a 3rd feature under Lewis's wing indicates this should be avoided.

Activity Plan.
Lewis will take over the function of EVP Advertising and marketing after Krasnow leaves.

Marketing and advertising features would certainly be merged.

Judith Shapiro will certainly be hired to take Lewis's area as SVP of marketing and advertising.

Manufacturing feature will continue to be part of advertising under marketing function.

Lewis will separate herself from operations.

An autonomous management style with employee empowerment will certainly be utilized in advertising department.

Open up door policy as well as emphasis on cross department interaction will be targeted at eliminating disharmony.

Backup plan.

If the assimilation does not exercise as planned, a backup plan would certainly comply with which would certainly separate the production function from the marketing feature to decrease the tons on the SVP of advertising and marketing. In case Judith Shapiro does not get hired, Lewis will certainly be heading the advertising department without an SVP. Because case the manufacturing function will certainly be separated by putting it under an SVP production.