New Product Development Map Case Study Solution


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New Product Development Map Case Study Solution

Background and Facts

New Product Development Map a workplace materials seller for little as well as moderate sized businesses has actually recently been associated with planning for a merger with its competitor House Deport, which has actually impacted efficiency levels in departmentswith the senior manager involved in lawful issues put forth by the government Trade Commission. With the Marketing Head advancing the information of his departure from the firm in one year, Jeannie Lewis, the current head of procedures has actually been asked to take the duty in the near future. With challenges in the kind of a possible cultural change as well as low staff member spirits, the company needs a complete reengineering effort at the marketing division.

Problem Declaration
Porter's 5 Forces Analysis
The potential cultural change at the advertising department of New Product Development Map is increasing uncertainty in the workplace leading to various difficulties for the Jeannie Lewis that would certainly be replacing the head of the department in one year. nalysis

PEST analysis

Political Factors: Political factors play a significant role in impacting tactical decisions because Stapes Inc. had to desert its strategies of merging with Workplace Deport after the Federal Trade Compensation's intervention at the same time. Given the truth that the store has a global visibility with branches in UK, USA, Canada and Germany, political factors in each of these countries might be able to influence performance or critical goals. Federal Trade Compensation's antitrust suit against the merger occupied important time of the organization's senior management recommending that 'political' factors can have significant effects for a global company.

Economic Factors: Economic factors such as the appearance of small companies in the worldwide circumstance suggest that New Product Development Map is prospering in an environment where there is prospective development of services. Reality that store customers are mostly looking for office materials for residence workplaces suggests that the market has an increasing trend of entrepreneurs and house based companies.

Social factors: Social trends in the economy reveal that customers are trying to find convenience as well as appealing prices. Marketing research shows how the customer for New Product Development Map does not have recognition regarding finding options which can supply a combination of convenience and also low costs.

Technological factors: Innovation plays an essential role in New Product Development Map's company technique especially as the organization is piloting Innovation centers which would certainly supply technology sales and also assistance in the kind of memory upgrades, outer installations. (Summary of INSECT in appendix 2).

OB Issues and also Manifestations.

Several underlying Business Habits problems can be seen in New Product Development Map's case as highlighted in this section.

Concerns concerning cultural modification: There is worry about a social modification that would certainly occur as soon as Todd Krasnow leaves from his placement as the Exec Vice President of Marketing with a lot of the team member currently revealing discontent over this possible action. This predicted modification has actually produced stress and anxiety in the work environment which has been coupled with the previous stress of preparing the firm for a potential merging with House Deport.
Pest Analysis
Difficult Work Atmosphere for Newcomers: There is scarcity of employees that can match the difficult setting of a fast-paced organization. Not just does this lead to problem in locating the ideal individuals, it places stress and anxiety on brand-new hires as can not withstand the pace and stress that the company anticipates them to birth.

Twin Reporting Lines: Beginners locate this organizational society troublesome and challenging to manage especially as dotted line connections are indicated to be weaker as a whole as well as unbiased setting and also efficiency analysis is still done by the strong line manager. This implies that newcomers might shed clearness about their corresponding roles and also goals particularly as populated line reporting does not maintain them in direct interaction with the strong line managers.

Resentment From Cross Departmental Hiring: Krasnow's decision to make Lewis his successor as opposed to Bridget Coles even though it had actually been speculated that the last would take Krasnow's position came as a blow to her spirits. Lewis may have been capable and also proper for the job but the fact that Kransnow's separation would make Coles a straight record to Lewis might have been the reason for Coles' resignation from solutions.

Fear & Job Instability: Anxiety and insecurity can be identified as two major worries that Lewis would certainly be dealing with specifically as the merger has now be cancelled as well as two senior execs of the marketing division would be leaving. The whole obligation of the department would certainly be falling on Lewis's shoulders who would certainly not simply supervise of brining about a cultural adjustment but would certainly additionally need to prove herself in her brand-new duty.

Incompatible Administration Style of Leader: Lewis's administration design and also its incompatibility with the advertising department's function can also be seen as an OB difficulty especially as she has actually been made use of to handling concerns in the operations department where employees are instructed to focus on processes and get them. The advertising department on the other hand can be seen as a group of people that are utilized to being supported by Krasnow who focused much more on output than processes.

Interdepartmental Arguments: Interdepartmental disagreements between three departments, marketing, merchandizing and operations specifically over the allotment of the advertising and marketing mix can be determined as another OB worry. Although the marketing department does not share the same vision as the other two divisions pertaining to the aloocation of the advertising and marketing mix twoards promos and advertsing, the merchandizing and also procedures departments do not agree over the advertising and marketing mix allotment amongst one another either.

Disintegration in Advertising And Marketing Department: Fragmentation between the marketing and advertising divisions can be recognized as one more OB problem which might require more focus. The reality that the advertising and marketing sections in the marketing division are detached is stopping both departments from gaining from each other's experience and also know-how. Assimilation of advertising with retailing and also procedures would certainly become more difficult if the marketing division itself is broken down which can be one more possible OB issue.

New Product Development Map Analysis

Various concepts have been made use of to describe the situations to get more clearness regarding the situation handy.
Swot Analysis
McGregor's Concept X & Y: According to Douglas McGregor's Theory X, the majority of supervisors believe that juniors are easy and lazy, have little ambition and resist change. The tough version of this theory emphasized threat, tight controls, dangers and also penalties. In time it produces reduced productivity, refined sabotage and also rivalry (Bargain, 2003). Although the situation at New Product Development Map is not entirely following Concept X, it can be seen that new hires are finding this environment rather difficult which may at some point result in a higher inclination of the monitoring towards Theory X. Based on McGregor's promoted view, which he called Concept Y, the important task of the monitoring is to set up business conditions so that individuals can attain their very own objectives best by guiding their initiatives in the direction of organizational rewards. If people discover no fulfillment in their work, the management would certainly have little option however to rely on theory X and also outside control (Bargain, 2003). Also while evaluating Lewis's management style, theory X might have appropriated in the operations division to some extent however the Marketing division would call for dependence on Theory Y so as to get the creative thinking and originality from the groups.

Tuckman's Team effort Theory: As much as Lewis's worry concerning bringing harmony in between the advertising and marketing and advertising division is concerned, this would at first lead to conflict as discussed by Bruce Tuckman in his 'Teamwork Theory'. By integrating the marketing as well as marketing department's job, there may be the very same first separate which can lead to the second stage of 'storming' where the groups test one another.

Bridges' Change Model: According To William Bridge's concept (appendix 4), people are quite uncomfortable with modification, which is evident by the scenario at New Product Development Map The situation can be seen as a typical course of life if is studied according to Bridge's theory where he explains that individuals go through three phases of shift when they experience adjustment. 'Ending, losing as well as Releasing', The Neutral Area and also 'The New Starting' (Bridges, 2004). When people exist with modification, they enter stage one and so there might be emotions like sadness, unpredictability, aggravation, rage, anxiety, rejection and also disorientation.The situation at the marketing department of New Product Development Map is similar so Lewis can obtain comfy with the idea that it is not amazing habits. In the 2nd phase, there may be a requirement to link the void in between the new and also old society so Lewis might have to encounter this experience once Krasnow leaves. There may be reduced morale and also reduced efficiency at this phase which need to not be taken as an obstacle. It is throughout this phase that Lewis will need to give assistance to the division to ensure that they can locate a sense of direction. It can be seen just how Krasnow has actually already made this transition simpler by making Lewis obtain involved in the department a year prior to his actual departure. As per Bridges' Model, phase 3 will bring about visibility to knowing, High energy as well as commitment as individuals will certainly welcome the change (Bridges, 2004).
Vrio Analysis
Abraham Maslow in his Concept of 'Demands Pecking order' (appendix 5) has talks about the significance of 'safety needs as being a lower level need of a human for causing inspiration. As seen in the pyramid shared in appendix 3, we can see exactly how 'the demand to really feel safe and out of threat' is at the 2nd degree of demands. Before a worker can be made to develop mentally, he needs to have his 'Physical 'and also 'Safety and security' requires met.

SWOT Analysis for New Product Development Map Case Study

Effects of Analysis.

The OB analysis has actually checked out various concepts to comprehend just how to handle the present situation available. The adhering to three options have actually been recommended to assist Lewis manage the business challenges in the advertising department. Each of these options has been recommended for alleviating the transition needed to bring the advertising department in accordance with the requirements of the market as well as for making the cultural adjustment that would comply with when the current leader leaves.

Integration of marketing and advertising functions. Dividing Adverting and Production features. Integration of Advertising with Operations.

Assessment of Alternatives.

Combination of Advertising & Marketing Functions: The internal advertising agency of New Product Development Map is currently stamina for the company in regards to conserving up on overheads related to advertising and marketing and promotion. Since no brand-new employment has actually been done after Bridget Cole's departure with the coverage line being straight designated to Krasnow for the advertising feature, this is a favorable chance for integrating the advertising and marketing functions. Judith Shapiro who has actually earlier been spoken with by Lewis during the earlier merger days has know-how in business-to-business advertising along with firm and retail advertising experience. When Krasnow leaves, Lewis can work with Shapiro as an EVP for marketing to take care of both advertising and marketing features.

The benefit of this approach is that it will certainly integrate both functions while lowering the requirement for working with an extra source for advertising. Lewis would certainly be heading the marketing department as well as in any type of case her substitute would certainly be needed for the current duty that she is doing. The downside of this option is that exterior hiring might produce bitterness from inner personnel that might be eying the position of EVP after Lewis takes over Krasnow's position.

Dividing Adverting and also Production: Provided the competitive pressures and excellent quality job required from the ad agency, it is advised that Lewis should enable the manufacturing device to be a different function from the advertising and marketing unit. Given that the majority of ad agency had these two features as different devices, it makes even more feeling to follow the norm. In addition to this, both features may have the ability to concentrate on their core activates extra successfully. Nevertheless, the disadvantage of this approach would be that extra expenses would have to be borne for establishing different production features. Along with this, a production head might need to be worked with which might enhance overheads for the company.

Combination of Advertising with Operations: Because Lewis is already dealing with the advertising and procedures divisions at the same time; it makes sense to integrate both features because she has been effectively caring for both ends. The truth that both departments currently have major distinctions over allocation of resources recommends that this assimilation might have the ability to produce harmony specifically as Lewis would certainly be heading both ends.However there are numerous disadvantages of this relocation specifically as it would place excessive concern over Lewis's shoulders. The truth that Lewis has to adjust her administration design for the advertising department suggests that these 2 divisions would be culturally varied. Lewis may not be able to use one type of management design to both divisions which can result in inefficiency in either one of the 2 features.


An analysis of the three choices shows that combination of marketing and also procedures would not be a viable step due to the vast differences between the 2 departments regardless of the fact that presently Lewis is handling both. While splitting up of the production feature may have been a desirable move for the advertising and marketing department, the fact that it would indicate putting a 3rd function under Lewis's wing suggests this need to be stayed clear of.

Action Strategy.
Lewis will certainly take control of the function of EVP Marketing after Krasnow leaves.

Advertising and Marketing functions would be merged.

Judith Shapiro will certainly be hired to take Lewis's location as SVP of marketing and advertising.

Manufacturing feature will continue to be part of advertising under advertising and marketing feature.

Lewis will separate herself from operations.

An autonomous leadership design with worker empowerment will certainly be made use of in marketing department.

Open up door policy and also emphasis on cross departmental communication will be focused on removing disharmony.

Backup strategy.

If the integration does not work out as planned, a backup strategy would certainly adhere to which would certainly separate the manufacturing feature from the marketing function to lower the tons on the SVP of marketing and advertising. In case Judith Shapiro does not get employed, Lewis will be heading the advertising division without an SVP. Because case the production feature will definitely be divided by putting it under an SVP manufacturing.