What Strategy Can Do For Technology Case Study Solution


Home >> Darden >> What Strategy Can Do For Technology >>

What Strategy Can Do For Technology Case Study Help

Background and Facts

What Strategy Can Do For Technology a workplace supplies seller for tiny as well as average sized businesses has just recently been involved in preparing for a merger with its rival Residence Deport, which has actually impacted efficiency degrees in departmentswith the senior supervisor involved in lawful difficulties presented by the federal Trade Compensation. With the Marketing Head putting forward the information of his departure from the business in one year, Jeannie Lewis, the existing head of procedures has actually been asked to take the function in the future. With challenges in the type of a potential cultural modification as well as reduced employee spirits, the organization needs a total reengineering effort at the marketing department.

Issue Declaration
Porter's 5 Forces Analysis
The potential cultural modification at the advertising and marketing department of What Strategy Can Do For Technology is enhancing unpredictability in the workplace causing different obstacles for the Jeannie Lewis that would certainly be replacing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a major duty in influencing calculated choices since Stapes Inc. had to desert its plans of merging with Workplace Deport after the Federal Profession Commission's treatment at the same time. Offered the truth that the store has a worldwide presence with branches in UK, U.S.A., Canada as well as Germany, political factors in each of these nations might have the ability to impact efficiency or tactical objectives. Federal Trade Commission's antitrust fit against the merger used up useful time of the organization's senior administration recommending that 'political' factors can have significant effects for a worldwide company.

Economic Factors: Financial factors such as the development of local business in the worldwide situation suggest that What Strategy Can Do For Technology is thriving in an environment where there is prospective growth of services. In addition to this, fact that shop consumers are primarily trying to find workplace products for home offices suggests that the marketplace has an increasing pattern of entrepreneurs and also home based services.

Social factors: Social patterns in the economic situation reveal that consumers are seeking convenience along with attractive costs. Market research demonstrates how the customer for What Strategy Can Do For Technology does not have recognition about locating services which can provide a mix of benefit as well as affordable.

Technical factors: Modern technology plays a vital role in What Strategy Can Do For Technology's business approach specifically as the company is piloting Innovation facilities which would offer modern technology sales as well as assistance in the form of memory upgrades, outer setups. (Summary of PEST in appendix 2).

OB Issues and Manifestations.

Several underlying Business Actions issues can be seen in What Strategy Can Do For Technology's case as highlighted in this section.

Concerns regarding social adjustment: There is uneasiness about a social adjustment that would take place as soon as Todd Krasnow leaves from his setting as the Exec Vice President of Marketing with the majority of the personnel currently revealing unhappiness over this possible move. This expected adjustment has actually produced stress and anxiety in the workplace which has actually been combined with the past anxiety of preparing the company for a possible merger with Residence Deport.
Pest Analysis
Difficult Work Environment for Newcomers: There is lack of employees that can match the difficult setting of a busy organization. Not only does this lead to problem in locating the ideal individuals, it puts anxiety on new hires as can not hold up against the rate and pressure that the company expects them to birth.

Double Reporting Lines: Novices find this organizational society difficult and hard to cope with particularly as dotted line relationships are indicated to be weaker as a whole as well as objective setup and also performance evaluation is still done by the solid line manager. This indicates that newcomers could shed clearness concerning their respective duties as well as goals especially as populated line reporting does not maintain them in direct interaction with the strong line managers.

Bitterness From Cross Departmental Hiring: Krasnow's choice to make Lewis his follower rather than Bridget Coles despite the fact that it had actually been hypothesized that the last would certainly take Krasnow's position came as an impact to her morale. Lewis may have been capable and also appropriate for the job yet the fact that Kransnow's departure would make Coles a direct record to Lewis might have been the factor for Coles' resignation from solutions.

Anxiety & Task Insecurity: Concern and insecurity can be recognized as 2 major problems that Lewis would be dealing with specifically as the merging has now be terminated as well as two elderly executives of the marketing department would be leaving. The whole duty of the division would certainly be dropping on Lewis's shoulders who would certainly not simply supervise of brining about a cultural change yet would certainly additionally need to prove herself in her brand-new duty.

Incompatible Administration Style of Leader: Lewis's monitoring style as well as its conflict with the advertising and marketing department's role can likewise be viewed as an OB challenge especially as she has actually been made use of to managing problems in the operations division where personnel are taught to concentrate on processes and also obtain them right. The advertising division on the various other hand can be viewed as a team of people who are utilized to being nurtured by Krasnow that concentrated more on output than processes.

Interdepartmental Disagreements: Interdepartmental arguments in between 3 departments, advertising, merchandizing and operations specifically over the allotment of the advertising and marketing mix can be determined as one more OB worry. The marketing department does not share the very same vision as the other two departments pertaining to the aloocation of the advertising and marketing mix twoards promotions and also advertsing, the merchandizing as well as procedures departments do not concur over the marketing mix allocation amongst one another either.

Fragmentation in Advertising Department: Fragmentation between the marketing and advertising departments can be determined as one more OB problem which might need more interest. The reality that the marketing and advertising areas in the advertising and marketing division are detached is preventing both departments from obtaining from each other's experience as well as expertise. Combination of advertising with merchandising and also operations would end up being more difficult if the advertising and marketing department itself is degenerated which can be an additional potential OB concern.

What Strategy Can Do For Technology Analysis

Different concepts have been utilized to describe the situations to obtain more quality about the circumstance handy.
Swot Analysis
McGregor's Concept X & Y: According to Douglas McGregor's Concept X, a lot of managers believe that subordinates are easy and lazy, have little passion as well as stand up to modification. The tough variation of this concept emphasized threat, tight controls, hazards and punishments. In time it produces low productivity, refined sabotage and competition (Offer, 2003). Although the scenario at What Strategy Can Do For Technology is not entirely following Theory X, it can be seen that new hires are finding this atmosphere rather difficult which may ultimately lead to a better disposition of the monitoring in the direction of Theory X. According to McGregor's supported view, which he called Theory Y, the crucial job of the management is to set up organizational conditions so that individuals can attain their own goals best by directing their efforts in the direction of business rewards. If individuals discover no complete satisfaction in their job, the monitoring would have little selection but to count on concept X as well as exterior control (Deal, 2003). Even while evaluating Lewis's monitoring design, concept X might have been suitable in the procedures division to some extent but the Advertising and marketing department would certainly require dependence on Theory Y so as to get the creative thinking and also originality from the groups.

Tuckman's Team effort Theory: As far as Lewis's worry about bringing harmony in between the advertising and also advertising and marketing division is concerned, this would initially lead to conflict as reviewed by Bruce Tuckman in his 'Synergy Theory'. By incorporating the advertising and marketing and also advertising department's work, there might be the same preliminary separate which can lead to the second phase of 'storming' where the teams challenge one another.

When people are presented with adjustment, they get in stage one and also so there might be feelings like unhappiness, unpredictability, disappointment, rage, worry, rejection and also disorientation.The circumstance at the advertising and marketing department of What Strategy Can Do For Technology is comparable so Lewis can get comfortable with the concept that it is not amazing behavior. It is during this phase that Lewis will have to provide support to the department so that they can find a sense of instructions. It can be seen exactly how Krasnow has actually currently made this shift easier by making Lewis get entailed in the department a year before his real separation.
Vrio Analysis
Maslow's Demand power structure: The OB concern pertaining to insecurity at the work environment has been triggered to start with by the change in administration as well as secondly by the reality that the merging will no more be initiated. Abraham Maslow in his Theory of 'Needs Hierarchy' (appendix 5) has discusses the value of 'safety and security needs as being a reduced degree demand of a human for triggering inspiration. As seen in the pyramid shared in appendix 3, we can see exactly how 'the demand to really feel secure and out of danger' is at the 2nd degree of demands. Before a staff member can be made to develop psychologically, he requires to have his 'Physical 'and 'Safety and security' needs satisfied. This suggests that unless the employees are made to really feel safe and secure concerning their present employment status in What Strategy Can Do For Technology they might not reach 'Self-Fulfillment'. (King, 2009).

SWOT Analysis for What Strategy Can Do For Technology Case Study

Implication of Analysis.

The OB analysis has looked at different concepts to recognize exactly how to cope with the current circumstance handy. The following three alternatives have actually been proposed to aid Lewis manage the business difficulties in the marketing department. Each of these alternatives has actually been suggested for relieving the change needed to bring the advertising department in line with the demands of the market and for making the cultural modification that would certainly comply with as soon as the current leader leaves.

Combination of advertising and marketing functions. Separating Adverting and also Manufacturing functions. Assimilation of Marketing with Workflow.

Analysis of Alternatives.

Combination of Marketing & Advertising Functions: The internal advertising firm of What Strategy Can Do For Technology is already toughness for the company in regards to conserving up on overheads associated with advertising and also promo. Considering that no brand-new recruitment has actually been done after Bridget Cole's separation with the reporting line being straight assigned to Krasnow for the advertising feature, this is a positive possibility for integrating the marketing and advertising features. Judith Shapiro that has actually earlier been interviewed by Lewis during the earlier merger days has proficiency in business-to-business marketing along with agency as well as retail marketing experience. When Krasnow leaves, Lewis can employ Shapiro as an EVP for marketing to deal with both advertising and marketing features.

The benefit of this strategy is that it will certainly incorporate both features while decreasing the demand for hiring an extra source for advertising. In addition to this, Lewis would be heading the marketing department and also in any case her substitute would certainly be required for the current duty that she is performing. The disadvantage of this option is that outside hiring might bring about bitterness from inner employees that might be considering the setting of EVP after Lewis takes control of Krasnow's position.

Dividing Adverting and Production: Offered the competitive pressures and premium quality work called for from the ad agency, it is recommended that Lewis ought to enable the production system to be a separate feature from the advertising and marketing system. Considering that a lot of ad agency had these 2 features as different units, it makes more feeling to comply with the norm. Along with this, both functions may be able to concentrate on their core turns on much more successfully. However, the downside of this strategy would certainly be that extra costs would have to be birthed for setting up separate manufacturing features. In addition to this, a production head may need to be hired which can enhance overheads for the organization.

Integration of Marketing with Procedures: Given that Lewis is already taking care of the marketing and procedures departments concurrently; it makes sense to incorporate both functions given that she has actually been effectively taking care of both ends. The truth that the two divisions already have significant differences over allocation of sources recommends that this combination might have the ability to produce consistency especially as Lewis would be heading both ends.However there are various downsides of this move especially as it would put too much problem over Lewis's shoulders. The reality that Lewis has to adjust her management style for the advertising department recommends that these two departments would be culturally diverse. Lewis might not be able to apply one type of management design to both divisions which could result in inadequacy in either one of the two features.


An analysis of the three alternatives shows that combination of marketing and also operations would certainly not be a feasible relocation due to the large differences between the two divisions although that presently Lewis is dealing with both. While splitting up of the manufacturing function may have been a desirable move for the marketing division, the fact that it would imply putting a 3rd function under Lewis's wing suggests this must be avoided. The assimilation of the advertising and marketing division is the very best option in terms of obtaining the optimal arise from the department. An action prepare for this alternative is discussed listed below.

Activity Plan.
Lewis will certainly take over the role of EVP Advertising after Krasnow leaves.

Advertising and Marketing functions would be combined.

Judith Shapiro will certainly be worked with to take Lewis's place as SVP of advertising and marketing.

Manufacturing function will certainly continue to be component of advertising and marketing under advertising and marketing feature.

Lewis will separate herself from operations.

An autonomous leadership style with worker empowerment will be used in marketing division.

Open door policy and emphasis on cross departmental communication will certainly be focused on removing discord.

Backup plan.

If the combination does not work out as prepared, a contingency strategy would certainly follow which would divide the production feature from the advertising function to decrease the load on the SVP of marketing and advertising. In case Judith Shapiro does not get employed, Lewis will certainly be heading the advertising department without an SVP. In that case the manufacturing feature will absolutely be divided by positioning it under an SVP production.