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Bed Bath And Beyond Case Study Analysis

Background and Facts

Bed Bath And Beyond a workplace materials seller for tiny and also medium sized businesses has recently been associated with planning for a merging with its rival Home Deport, which has affected efficiency levels in departmentswith the elderly manager involved in lawful problems put forth by the government Profession Payment. With the Advertising and marketing Head putting forward the news of his departure from the company in one year, Jeannie Lewis, the current head of operations has been asked to take the function in the near future. With obstacles in the type of a potential social adjustment and also reduced worker morale, the organization wants a total reengineering initiative at the advertising and marketing division.

Problem Declaration
Porter's 5 Forces Analysis
The prospective cultural modification at the advertising division of Bed Bath And Beyond is increasing uncertainty in the workplace causing various obstacles for the Jeannie Lewis who would be changing the head of the department in one year. nalysis

PEST analysis

Political Factors: Political factors play a significant role in affecting strategic choices given that Stapes Inc. needed to desert its plans of combining with Workplace Deport after the Federal Trade Compensation's intervention at the same time. Offered the truth that the shop has a worldwide existence with branches in UK, U.S.A., Canada and also Germany, political consider each of these nations might be able to affect performance or strategic objectives. Federal Trade Compensation's antitrust match against the merging occupied useful time of the company's elderly management recommending that 'political' factors can have significant effects for an international business.

Economic Factors: Financial factors such as the development of small businesses in the worldwide situation suggest that Bed Bath And Beyond is flourishing in an atmosphere where there is potential development of services. Truth that store consumers are mainly looking for workplace materials for residence workplaces recommends that the market has a climbing trend of entrepreneurs as well as house based businesses.

Social factors: Social patterns in the economy reveal that customers are looking for convenience along with eye-catching costs. Marketing research shows how the consumer for Bed Bath And Beyond does not have awareness regarding finding remedies which can offer a combination of benefit and low costs.

Technical factors: Technology plays an essential role in Bed Bath And Beyond's business method specifically as the organization is piloting Technology centers which would certainly use technology sales and assistance in the type of memory upgrades, outer installments. (Summary of PARASITE in appendix 2).

OB Issues as well as Manifestations.

A number of underlying Organizational Actions problems can be seen in Bed Bath And Beyond's case as highlighted in this section.

Uneasiness regarding social modification: There is worry regarding a social modification that would certainly occur as soon as Todd Krasnow leaves from his position as the Executive Vice President of Marketing with a lot of the staff members currently showing discontent over this potential step. This expected adjustment has actually produced tension in the work environment which has been coupled with the previous stress and anxiety of preparing the company for a potential merger with Residence Deport.
Pest Analysis
Demanding Work Environment for Newcomers: There is shortage of employees that can match the demanding atmosphere of a fast-paced company. Not only does this bring about trouble in discovering the best people, it puts anxiety on new hires as can not stand up to the speed and stress that the company expects them to birth.

Twin Coverage Lines: Novices find this business society difficult as well as challenging to deal with especially as dotted line relationships are meant to be weak in general and also unbiased setup and also efficiency analysis is still done by the solid line manager. This suggests that novices might shed clarity about their particular duties and goals particularly as dotted line reporting does not maintain them in straight communication with the strong line supervisors.

Resentment From Cross Departmental Hiring: Krasnow's decision to make Lewis his successor rather than Bridget Coles although it had been speculated that the latter would certainly take Krasnow's placement came as a strike to her morale. Lewis may have been capable and ideal for the job yet the fact that Kransnow's separation would make Coles a direct report to Lewis might have been the factor for Coles' resignation from solutions.

Anxiety & Task Instability: Anxiety as well as instability can be identified as 2 major concerns that Lewis would be taking care of particularly as the merging has actually now be terminated as well as two elderly execs of the advertising department would be leaving. The entire responsibility of the division would be falling on Lewis's shoulders that would not simply supervise of brining concerning a social modification yet would likewise need to confirm herself in her brand-new role.

Incompatible Management Design of Leader: Lewis's administration style as well as its conflict with the marketing division's function can also be viewed as an OB challenge particularly as she has actually been made use of to dealing with problems in the operations department where employees are shown to concentrate on processes as well as get them right. The marketing department on the various other hand can be seen as a group of people that are utilized to being nurtured by Krasnow who focused much more on output than processes.

Interdepartmental Differences: Interdepartmental disagreements in between 3 divisions, marketing, merchandizing and also operations specifically over the allowance of the marketing mix can be determined as an additional OB worry. The advertising department does not share the same vision as the other 2 divisions pertaining to the aloocation of the marketing mix twoards promos as well as advertsing, the merchandizing and also procedures departments do not concur over the advertising and marketing mix allotment amongst one an additional either.

Disintegration in Advertising And Marketing Division: Fragmentation in between the marketing and advertising departments can be identified as one more OB problem which might need further interest. The fact that the marketing and advertising areas in the marketing department are detached is preventing both divisions from gaining from each various other's experience and expertise. Assimilation of advertising with retailing as well as operations would certainly become harder if the advertising division itself is disintegrated which can be another prospective OB issue.

Bed Bath And Beyond Analysis

Numerous concepts have been made use of to explain the situations to obtain more quality regarding the scenario at hand.
Swot Analysis
McGregor's Theory X & Y: According to Douglas McGregor's Theory X, a lot of managers think that staffs are passive as well as lazy, have little ambition as well as stand up to modification. The hard version of this concept emphasized browbeating, tight controls, hazards and punishments. Gradually it generates reduced performance, subtle sabotage and also competition (Deal, 2003). The circumstance at Bed Bath And Beyond is not completely complying with Concept X, it can be seen that new hires are finding this environment rather difficult which may at some point lead to a higher inclination of the administration towards Concept X. Based on McGregor's advocated view, which he called Concept Y, the crucial job of the monitoring is to arrange business problems so that individuals can attain their very own goals best by directing their efforts towards organizational rewards. If people discover no complete satisfaction in their job, the monitoring would certainly have little option however to rely upon theory X and outside control (Bargain, 2003). Even while analyzing Lewis's administration design, concept X might have been suitable in the procedures department to some extent but the Marketing division would require dependence on Concept Y in order to get the creative thinking and originality from the groups.

Tuckman's Synergy Theory: As far as Lewis's worry about bringing consistency between the marketing and advertising department is worried, this would originally cause contrast as talked about by Bruce Tuckman in his 'Team effort Concept'. (Tuckman, 1965). As per Tuckman's concept shown in appendix 3, throughout the initial phase of team advancement, people may not bond, as they are hectic discovering their place in the team. By integrating the marketing and advertising division's job, there might coincide first separate which might cause the 2nd stage of 'storming' where the groups test each other. Nevertheless, it is just during the 3rd stage or 'norming' when they would certainly come together to share suggestions prior to the group can bring about harmony in the 4th phase 'executing'.

When people are offered with adjustment, they enter phase one as well as so there may be emotions like sadness, unpredictability, aggravation, temper, worry, denial as well as disorientation.The circumstance at the advertising division of Bed Bath And Beyond is similar so Lewis can obtain comfortable with the suggestion that it is not extraordinary habits. It is throughout this stage that Lewis will have to provide assistance to the department so that they can locate a feeling of direction. It can be seen exactly how Krasnow has actually currently made this change simpler by making Lewis get entailed in the division a year before his real departure.
Vrio Analysis
Abraham Maslow in his Concept of 'Needs Power structure' (appendix 5) has talks about the relevance of 'safety needs as being a reduced degree need of a human for setting off inspiration. As seen in the pyramid shared in appendix 3, we can see how 'the requirement to really feel secure as well as out of threat' is at the 2nd level of demands. Prior to a worker can be made to establish psychologically, he needs to have his 'Physiological 'and 'Safety and security' requires met.

SWOT Analysis for Bed Bath And Beyond Case Study

Effects of Analysis.

The OB analysis has taken a look at various concepts to comprehend how to manage the present situation handy. The adhering to three options have been suggested to help Lewis take care of the business obstacles in the advertising division. Each of these options has actually been suggested for easing the change required to bring the advertising and marketing division in line with the needs of the market and for making the cultural change that would comply with once the existing leader leaves.

Assimilation of advertising and marketing features. Dividing Adverting and Manufacturing functions. Integration of Advertising And Marketing with Procedures.

Assessment of Alternatives.

Assimilation of Advertising & Marketing Functions: The in-house marketing agency of Bed Bath And Beyond is already stamina for the organization in regards to saving up on expenses associated with advertising and marketing and promotion. Given that no brand-new recruitment has been done after Bridget Cole's separation with the reporting line being straight assigned to Krasnow for the marketing function, this is a beneficial opportunity for integrating the marketing and advertising features. Judith Shapiro who has actually earlier been interviewed by Lewis throughout the earlier merger days has experience in business-to-business marketing together with company as well as retail advertising experience. As soon as Krasnow leaves, Lewis can employ Shapiro as an EVP for marketing to manage both marketing and advertising features.

The advantage of this method is that it will integrate both features while minimizing the need for working with an additional resource for marketing. Along with this, Lewis would certainly be heading the advertising and marketing department and also all the same her replacement would certainly be required for the current duty that she is performing. The negative aspect of this option is that outside hiring might cause resentment from interior employees that may be looking at the position of EVP after Lewis takes control of Krasnow's setting.

Dividing Adverting and Manufacturing: Provided the affordable pressures and also top quality job needed from the advertising agency, it is suggested that Lewis must permit the manufacturing device to be a separate function from the marketing system. Considering that most advertising agencies had these two features as different systems, it makes even more feeling to follow the norm. Along with this, both functions might be able to concentrate on their core activates more effectively. The drawback of this approach would be that additional costs would certainly have to be borne for setting up separate manufacturing functions. In addition to this, a manufacturing head may need to be hired which might boost overheads for the company.

Assimilation of Advertising And Marketing with Operations: Given that Lewis is already dealing with the advertising and marketing as well as operations departments simultaneously; it makes good sense to integrate the two functions because she has been successfully dealing with both ends. The reality that both divisions already have significant differences over allocation of sources recommends that this integration may have the ability to bring about consistency especially as Lewis would be heading both ends.However there are various drawbacks of this action specifically as it would put too much burden over Lewis's shoulders. The truth that Lewis has to adapt her monitoring design for the advertising division recommends that these 2 departments would be culturally diverse. Lewis might not be able to apply one kind of leadership style to both departments which could result in inefficiency in either one of the two features.


An analysis of the 3 options indicates that integration of advertising and marketing and operations would not be a feasible move due to the huge distinctions in between the two departments although that currently Lewis is dealing with both. While splitting up of the production feature might have been a positive move for the marketing department, the fact that it would certainly imply placing a third function under Lewis's wing suggests this should be prevented. The combination of the advertising division is the very best choice in terms of obtaining the optimum arise from the department. An activity plan for this choice is gone over listed below.

Action Plan.
Lewis will take control of the duty of EVP Marketing after Krasnow leaves.

Marketing and advertising functions would be merged.

Judith Shapiro will certainly be worked with to take Lewis's place as SVP of marketing and advertising.

Manufacturing function will stay component of advertising and marketing under advertising and marketing function.

Lewis will divide herself from procedures.

An autonomous leadership design with worker empowerment will certainly be used in advertising division.

Open up door plan and emphasis on cross departmental communication will certainly be focused on removing discord.

Backup plan.

If the integration does not exercise as intended, a backup plan would adhere to which would certainly separate the manufacturing function from the advertising and marketing function to lower the tons on the SVP of marketing and advertising. In case Judith Shapiro does not obtain hired, Lewis will certainly be heading the advertising and marketing division without an SVP. Because case the production feature will certainly be divided by placing it under an SVP production.