Crawford Development Co And Southeast Bank Of Texas Case Study Solution


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Crawford Development Co And Southeast Bank Of Texas Case Study Help

Background and Facts

Crawford Development Co And Southeast Bank Of Texas a workplace products store for little and also moderate sized services has just recently been associated with preparing for a merger with its rival Home Deport, which has influenced efficiency degrees in departmentswith the senior supervisor associated with lawful complications presented by the government Profession Payment. With the Marketing Head putting forward the information of his departure from the company in one year, Jeannie Lewis, the existing head of operations has actually been asked to take the role in the future. With obstacles in the type of a possible cultural modification as well as low staff member morale, the organization wants a complete reengineering initiative at the advertising and marketing division.

Issue Declaration
Porter's 5 Forces Analysis
The potential cultural adjustment at the advertising and marketing division of Crawford Development Co And Southeast Bank Of Texas is increasing uncertainty in the workplace bring about various challenges for the Jeannie Lewis that would certainly be replacing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a major role in impacting calculated choices considering that Stapes Inc. had to abandon its strategies of merging with Workplace Deport after the Federal Trade Payment's treatment while doing so. Given the truth that the store has a worldwide visibility with branches in UK, USA, Canada as well as Germany, political consider each of these nations might be able to affect performance or tactical goals. Federal Trade Commission's antitrust fit against the merging used up valuable time of the company's senior monitoring suggesting that 'political' factors can have major implications for a worldwide company.

Economic Factors: Financial factors such as the appearance of local business in the worldwide situation suggest that Crawford Development Co And Southeast Bank Of Texas is growing in a setting where there is possible growth of organisations. Fact that store clients are primarily looking for workplace materials for house offices recommends that the market has a climbing pattern of entrepreneurs as well as home based services.

Social factors: Social fads in the economic climate reveal that consumers are trying to find comfort along with attractive costs. Market research shows how the client for Crawford Development Co And Southeast Bank Of Texas does not have awareness about locating options which can offer a mix of comfort and low costs.

Technological factors: Technology plays a crucial function in Crawford Development Co And Southeast Bank Of Texas's company approach especially as the organization is piloting Modern technology centers which would certainly supply modern technology sales and also support in the type of memory upgrades, peripheral installations. (Summary of BUG in appendix 2).

OB Issues as well as Effects.

Several underlying Business Actions concerns can be seen in Crawford Development Co And Southeast Bank Of Texas's case as highlighted in this section.

Worries concerning social adjustment: There is worry about a cultural adjustment that would take place once Todd Krasnow leaves from his setting as the Executive Vice Head Of State of Advertising with a lot of the personnel already showing discontent over this potential step. This expected change has produced stress in the work environment which has actually been combined with the past tension of preparing the company for a prospective merger with Residence Deport.
Pest Analysis
Stressful Job Environment for Newcomers: There is shortage of employees that can match the stressful atmosphere of a busy organization. Not just does this cause problem in discovering the appropriate individuals, it puts stress and anxiety on new hires as can not hold up against the pace as well as stress that the organization anticipates them to bear.

Twin Reporting Lines: Newbies find this organizational society difficult as well as hard to deal with specifically as dotted line connections are suggested to be weaker in general and objective setup as well as performance analysis is still done by the strong line supervisor. This suggests that novices could lose clarity concerning their respective functions and purposes specifically as populated line reporting does not keep them in straight interaction with the strong line managers.

Bitterness From Cross Departmental Hiring: Krasnow's decision to make Lewis his follower instead of Bridget Coles although it had actually been hypothesized that the latter would take Krasnow's placement came as a strike to her morale. Lewis may have been capable as well as proper for the job however the truth that Kransnow's separation would certainly make Coles a straight record to Lewis might have been the reason for Coles' resignation from solutions.

Worry & Work Instability: Concern and also insecurity can be recognized as 2 significant issues that Lewis would certainly be handling particularly as the merging has actually now be terminated and also 2 senior executives of the marketing department would be leaving. The whole duty of the division would be falling on Lewis's shoulders who would certainly not just be in charge of brining about a social adjustment however would additionally need to prove herself in her new duty.

Incompatible Administration Style of Leader: Lewis's management style as well as its incompatibility with the advertising and marketing division's duty can additionally be seen as an OB obstacle particularly as she has actually been made use of to handling problems in the operations department where workers are shown to concentrate on procedures as well as obtain them right. The marketing division on the other hand can be viewed as a group of people who are utilized to being nurtured by Krasnow who concentrated much more on outcome than processes.

Interdepartmental Disputes: Interdepartmental differences in between 3 divisions, advertising, merchandizing and procedures specifically over the appropriation of the marketing mix can be recognized as an additional OB worry. The marketing department does not share the same vision as the various other two divisions regarding the aloocation of the advertising and marketing mix twoards promos as well as advertsing, the merchandizing and also operations divisions do not agree over the advertising and marketing mix appropriation amongst one an additional either.

Disintegration in Advertising Division: Fragmentation in between the advertising and marketing divisions can be determined as an additional OB concern which could require further attention. The reality that the advertising and marketing sections in the marketing division are separated is protecting against both departments from gaining from each other's experience and expertise. Combination of advertising with merchandising as well as operations would certainly become more difficult if the advertising and marketing division itself is broken down which can be one more possible OB concern.

Crawford Development Co And Southeast Bank Of Texas Analysis

Numerous theories have actually been made use of to describe the situations to obtain further clarity regarding the circumstance handy.
Swot Analysis
McGregor's Concept X & Y: According to Douglas McGregor's Concept X, a lot of supervisors believe that subordinates are easy and careless, have little passion as well as stand up to change. The tough variation of this theory stressed coercion, limited controls, hazards and punishments. Over time it creates reduced efficiency, refined sabotage and competition (Bargain, 2003). The scenario at Crawford Development Co And Southeast Bank Of Texas is not entirely complying with Concept X, it can be seen that new hires are locating this environment rather stressful which may eventually lead to a greater disposition of the monitoring towards Theory X. Based on McGregor's supported sight, which he called Concept Y, the essential task of the monitoring is to organize business problems so that people can accomplish their own objectives best by routing their initiatives towards business incentives. If individuals find no satisfaction in their job, the management would have little choice yet to count on concept X and also exterior control (Offer, 2003). Even while analyzing Lewis's monitoring style, theory X may have been suitable in the procedures department to some extent however the Advertising and marketing department would call for reliance on Concept Y so as to get the creativity and also originality from the teams.

Tuckman's Synergy Theory: As much as Lewis's worry about bringing consistency in between the advertising as well as advertising department is worried, this would at first lead to contrast as reviewed by Bruce Tuckman in his 'Team effort Concept'. By integrating the advertising and marketing as well as advertising division's work, there may be the very same first disconnect which might lead to the second phase of 'storming' where the groups challenge one another.

When individuals are provided with change, they get in phase one and also so there may be feelings like despair, unpredictability, disappointment, temper, worry, denial and also disorientation.The situation at the marketing department of Crawford Development Co And Southeast Bank Of Texas is similar so Lewis can get comfy with the suggestion that it is not remarkable actions. It is during this phase that Lewis will have to give support to the division so that they can locate a sense of instructions. It can be seen how Krasnow has currently made this transition easier by making Lewis get included in the department a year before his real separation.
Vrio Analysis
Abraham Maslow in his Concept of 'Needs Pecking order' (appendix 5) has talks about the relevance of 'security needs as being a reduced level need of a human for setting off motivation. As seen in the pyramid shared in appendix 3, we can see just how 'the demand to feel safe as well as out of risk' is at the 2nd level of requirements. Before an employee can be made to create emotionally, he requires to have his 'Physiological 'and 'Safety and security' requires satisfied.

SWOT Analysis for Crawford Development Co And Southeast Bank Of Texas Case Study

Implication of Analysis.

The OB analysis has checked out different theories to comprehend how to manage the present situation handy. The complying with 3 options have actually been proposed to assist Lewis take care of the business obstacles in the advertising and marketing department. Each of these choices has actually been suggested for alleviating the change needed to bring the advertising department in line with the needs of the market and for making the social modification that would follow as soon as the existing leader leaves.

Integration of marketing and advertising functions. Dividing Adverting and also Manufacturing features. Combination of Marketing with Workflow.

Assessment of Alternatives.

Judith Shapiro who has actually earlier been spoken with by Lewis during the earlier merger days has competence in business-to-business advertising and marketing along with agency as well as retail advertising and marketing experience. When Krasnow leaves, Lewis can employ Shapiro as an EVP for advertising and marketing to handle both marketing and also advertising functions.

The benefit of this technique is that it will integrate the two functions while reducing the need for working with an added source for advertising and marketing. Lewis would certainly be heading the advertising division as well as in any case her replacement would be needed for the existing role that she is carrying out. The drawback of this choice is that external hiring might cause resentment from inner employees that might be looking at the position of EVP after Lewis takes control of Krasnow's position.

Separating Adverting and Manufacturing: Given the competitive pressures and excellent quality job needed from the ad agency, it is suggested that Lewis should enable the manufacturing unit to be a separate feature from the advertising and marketing device. Considering that most advertising agencies had these 2 features as different systems, it makes more feeling to adhere to the standard. Both features might be able to concentrate on their core activates extra effectively. However, the disadvantage of this method would be that extra costs would need to be birthed for setting up different production features. A production head may have to be employed which might raise expenses for the company.

Assimilation of Advertising with Operations: Considering that Lewis is already dealing with the marketing and also operations departments at the same time; it makes sense to integrate the two features given that she has been effectively looking after both ends. The truth that the two divisions currently have major differences over allocation of resources suggests that this integration may have the ability to cause harmony particularly as Lewis would be heading both ends.However there are numerous disadvantages of this move particularly as it would put excessive burden over Lewis's shoulders. The truth that Lewis needs to adapt her monitoring style for the marketing department recommends that these two departments would be culturally diverse. Lewis may not be able to apply one kind of management style to both divisions which can result in ineffectiveness in either one of the 2 features.


An examination of the 3 choices indicates that combination of advertising and operations would certainly not be a viable move due to the vast differences between the two departments despite the fact that presently Lewis is handling both. While separation of the production function might have been a beneficial step for the advertising and marketing department, the reality that it would certainly suggest placing a third feature under Lewis's wing suggests this ought to be prevented. The integration of the marketing division is the most effective choice in regards to getting the optimal results from the department. An activity prepare for this alternative is discussed listed below.

Activity Strategy.
Lewis will take over the function of EVP Marketing after Krasnow leaves.

Marketing and advertising functions would be combined.

Judith Shapiro will be employed to take Lewis's location as SVP of advertising and marketing.

Production feature will remain part of advertising and marketing under advertising and marketing feature.

Lewis will divide herself from operations.

An autonomous leadership design with employee empowerment will certainly be used in advertising division.

Open door plan and focus on cross department communication will be aimed at removing discord.

Contingency strategy.

If the combination does not exercise as intended, a contingency plan would certainly adhere to which would certainly divide the manufacturing function from the advertising and marketing function to decrease the tons on the SVP of marketing and advertising. In case Judith Shapiro does not obtain employed, Lewis will be heading the advertising and marketing department without an SVP. In that case the production function will definitely be divided by placing it under an SVP production.