Crisis In Cyprus Was It Different This Time Case Study Analysis


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Crisis In Cyprus Was It Different This Time Case Study Solution

Background and Facts

Crisis In Cyprus Was It Different This Time an office supplies retailer for little and also average sized organisations has actually recently been involved in planning for a merger with its competitor House Deport, which has impacted efficiency degrees in departmentswith the elderly manager involved in legal issues presented by the federal Trade Compensation. With the Advertising Head putting forward the news of his separation from the business in one year, Jeannie Lewis, the existing head of procedures has actually been asked to take the duty in the near future. With challenges in the form of a prospective cultural adjustment and also reduced employee spirits, the company needs a total reengineering effort at the advertising and marketing division.

Trouble Declaration
Porter's 5 Forces Analysis
The potential social change at the marketing department of Crisis In Cyprus Was It Different This Time is increasing unpredictability in the workplace causing various obstacles for the Jeannie Lewis that would be changing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a major function in impacting tactical decisions given that Stapes Inc. needed to desert its plans of combining with Office Deport after the Federal Trade Payment's treatment in the process. Offered the fact that the shop has a global presence with branches in UK, USA, Canada and Germany, political consider each of these nations might be able to affect efficiency or calculated goals. Federal Profession Payment's antitrust fit against the merger occupied beneficial time of the company's elderly management suggesting that 'political' factors can have serious ramifications for a worldwide company.

Economic Factors: Financial factors such as the introduction of local business in the worldwide situation recommend that Crisis In Cyprus Was It Different This Time is prospering in an environment where there is potential development of companies. Fact that shop consumers are mainly looking for office supplies for home workplaces suggests that the market has a rising trend of entrepreneurs as well as home based organisations.

Social factors: Social fads in the economic situation reveal that customers are searching for ease in addition to eye-catching prices. Marketing research shows how the customer for Crisis In Cyprus Was It Different This Time lacks recognition about finding solutions which can provide a combination of benefit and inexpensive.

Technical factors: Technology plays an essential duty in Crisis In Cyprus Was It Different This Time's business method particularly as the organization is piloting Modern technology centers which would certainly offer technology sales and assistance in the kind of memory upgrades, outer installments. (Recap of INSECT in appendix 2).

OB Issues and also Effects.

A number of underlying Business Behavior concerns can be seen in Crisis In Cyprus Was It Different This Time's case as highlighted in this area.

Concerns regarding social modification: There is worry regarding a social adjustment that would take place when Todd Krasnow leaves from his setting as the Executive Vice President of Advertising And Marketing with a lot of the employee currently showing unhappiness over this possible action. This predicted modification has created stress in the work environment which has been paired with the previous stress and anxiety of preparing the firm for a possible merger with Home Deport.
Pest Analysis
Stressful Task Environment for Newcomers: There is shortage of employees that can match the stressful setting of a busy company. Not only does this bring about problem in finding the right individuals, it places stress on brand-new hires as can not withstand the pace and pressure that the organization anticipates them to bear.

Double Coverage Lines: Novices find this organizational society cumbersome and also tough to handle specifically as dotted line partnerships are meant to be weaker in general as well as objective setting and performance examination is still done by the solid line supervisor. This implies that beginners can shed clearness concerning their corresponding roles and also goals especially as populated line coverage does not keep them in straight interaction with the strong line supervisors.

Resentment From Cross Departmental Hiring: Krasnow's decision to make Lewis his successor as opposed to Bridget Coles although it had been guessed that the latter would certainly take Krasnow's position came as an impact to her spirits. Lewis might have been qualified and appropriate for the task but the fact that Kransnow's departure would make Coles a straight report to Lewis might have been the reason for Coles' resignation from solutions.

Fear & Job Insecurity: Concern and insecurity can be determined as two major worries that Lewis would certainly be dealing with particularly as the merging has actually currently be cancelled and 2 senior executives of the advertising department would be leaving. The entire duty of the division would certainly be falling on Lewis's shoulders that would certainly not just supervise of brining about a cultural adjustment but would additionally have to verify herself in her new duty.

Inappropriate Monitoring Style of Leader: Lewis's administration style as well as its conflict with the marketing department's function can likewise be seen as an OB difficulty particularly as she has been made use of to managing issues in the operations division where workers are taught to focus on procedures and also obtain them. The marketing division on the various other hand can be viewed as a team of people that are used to being supported by Krasnow that concentrated much more on outcome than procedures.

Interdepartmental Disputes: Interdepartmental disagreements in between 3 divisions, advertising, merchandizing as well as procedures respectively over the allowance of the advertising and marketing mix can be determined as an additional OB issue. Although the marketing department does not share the same vision as the other two departments regarding the aloocation of the advertising mix twoards promos and also advertsing, the merchandizing as well as operations divisions do not agree over the advertising and marketing mix allotment among each other either.

Fragmentation in Marketing Department: Disintegration between the advertising and marketing departments can be identified as an additional OB concern which can require additional interest. The reality that the marketing and advertising areas in the advertising and marketing department are separated is preventing both divisions from getting from each other's experience and knowledge. Integration of marketing with merchandising and also procedures would certainly become harder if the marketing department itself is degenerated which can be an additional potential OB problem.

Crisis In Cyprus Was It Different This Time Analysis

Different concepts have been used to clarify the scenarios to obtain more clarity concerning the scenario available.
Swot Analysis
McGregor's Concept X & Y: According to Douglas McGregor's Theory X, a lot of managers believe that subordinates are passive and careless, have little passion as well as resist change. The circumstance at Crisis In Cyprus Was It Different This Time is not entirely adhering to Theory X, it can be seen that brand-new hires are finding this environment rather demanding which may at some point lead to a better disposition of the management towards Theory X. Even while examining Lewis's administration style, concept X might have been suitable in the operations department to some level but the Advertising department would certainly need reliance on Concept Y in order to obtain the creativity and also creativity from the teams.

Tuckman's Team effort Theory: As far as Lewis's concern about bringing consistency in between the marketing and marketing department is concerned, this would originally lead to clash as talked about by Bruce Tuckman in his 'Teamwork Theory'. By incorporating the marketing as well as advertising and marketing division's job, there might be the very same initial separate which could lead to the second phase of 'storming' where the teams challenge one an additional.

Bridges' Transition Model: As per William Bridge's concept (appendix 4), people are quite uneasy with change, which is obvious by the situation at Crisis In Cyprus Was It Different This Time The circumstance can be seen as a typical course of life if is studied according to Bridge's concept where he explains that individuals undergo three stages of transition when they experience modification. 'End, losing and also Releasing', The Neutral Zone and also 'The New Beginning' (Bridges, 2004). When individuals exist with change, they enter stage one therefore there might be feelings like despair, uncertainty, irritation, rage, anxiety, rejection as well as disorientation.The situation at the marketing department of Crisis In Cyprus Was It Different This Time is similar so Lewis can get comfy with the concept that it is not amazing habits. In the second stage, there might be a requirement to link the gap in between the new and old culture so Lewis might have to face this challenge when Krasnow leaves. There may be low morale as well as low efficiency at this stage which ought to not be taken as a setback. It is throughout this phase that Lewis will certainly need to give support to the division to make sure that they can find an orientation. It can be seen how Krasnow has actually already made this change less complicated by making Lewis get involved in the division a year before his real departure. Based on Bridges' Model, phase 3 will certainly produce openness to knowing, High energy as well as commitment as people will embrace the change (Bridges, 2004).
Vrio Analysis
Abraham Maslow in his Concept of 'Needs Hierarchy' (appendix 5) has discusses the relevance of 'security requires as being a lower degree demand of a human for causing motivation. As seen in the pyramid shared in appendix 3, we can see just how 'the demand to really feel secure as well as out of risk' is at the second level of requirements. Before an employee can be made to establish psychologically, he needs to have his 'Physical 'as well as 'Safety' requires satisfied.

SWOT Analysis for Crisis In Cyprus Was It Different This Time Case Study

Implication of Analysis.

The OB analysis has actually checked out numerous theories to comprehend exactly how to handle the current circumstance at hand. The adhering to three options have actually been recommended to aid Lewis handle the business obstacles in the advertising and marketing division. Each of these alternatives has actually been proposed for reducing the shift needed to bring the advertising division in line with the needs of the marketplace and also for making the social adjustment that would certainly follow as soon as the existing leader leaves.

Combination of marketing and advertising features. Separating Adverting and Manufacturing functions. Integration of Advertising And Marketing with Workflow.

Assessment of Alternatives.

Integration of Marketing & Advertising Functions: The internal marketing agency of Crisis In Cyprus Was It Different This Time is already stamina for the company in terms of conserving up on overheads related to advertising and marketing as well as promo. Since no new recruitment has actually been done after Bridget Cole's departure with the reporting line being directly designated to Krasnow for the advertising feature, this is a beneficial possibility for incorporating the advertising and marketing functions. Judith Shapiro that has actually earlier been interviewed by Lewis during the earlier merging days has competence in business-to-business advertising together with agency as well as retail advertising experience. As soon as Krasnow leaves, Lewis can employ Shapiro as an EVP for advertising to handle both marketing and advertising features.

The advantage of this strategy is that it will certainly incorporate the two functions while minimizing the requirement for working with an additional source for marketing. In addition to this, Lewis would certainly be heading the advertising department as well as regardless her substitute would be required for the existing role that she is performing. The disadvantage of this option is that external hiring may cause resentment from internal employees who may be looking at the position of EVP after Lewis takes control of Krasnow's setting.

Dividing Adverting and Production: Given the competitive pressures and high quality job called for from the marketing company, it is suggested that Lewis ought to enable the manufacturing device to be a different function from the advertising and marketing system. Given that a lot of advertising and marketing companies had these 2 features as different devices, it makes even more feeling to comply with the norm.

Assimilation of Marketing with Procedures: Since Lewis is currently caring for the marketing and operations departments concurrently; it makes sense to integrate both features since she has been effectively caring for both ends. The fact that both departments currently have significant distinctions over allowance of resources recommends that this integration may have the ability to bring about harmony specifically as Lewis would be heading both ends.However there are numerous negative aspects of this relocation specifically as it would certainly put way too much worry over Lewis's shoulders. The fact that Lewis has to adjust her monitoring style for the advertising division suggests that these two departments would certainly be culturally diverse. Along with this, Lewis may not be able to apply one type of leadership style to both divisions which might result in inefficiency in either among the two features.


An analysis of the three alternatives shows that assimilation of advertising and marketing and operations would certainly not be a practical relocation due to the substantial differences in between the 2 departments regardless of the fact that presently Lewis is dealing with both. While splitting up of the manufacturing feature may have been a positive relocation for the advertising department, the reality that it would certainly imply putting a 3rd function under Lewis's wing implies this ought to be avoided.

Action Strategy.
Lewis will certainly take control of the duty of EVP Advertising after Krasnow leaves.

Marketing and advertising features would certainly be merged.

Judith Shapiro will certainly be hired to take Lewis's area as SVP of advertising and marketing.

Manufacturing feature will stay component of advertising and marketing under advertising function.

Lewis will divide herself from operations.

An autonomous leadership style with worker empowerment will be made use of in advertising department.

Open up door policy as well as emphasis on cross department interaction will certainly be targeted at removing disharmony.

Contingency plan.

If the integration does not work out as intended, a contingency strategy would adhere to which would separate the production function from the advertising feature to reduce the load on the SVP of advertising and marketing. In case Judith Shapiro does not get worked with, Lewis will certainly be heading the marketing division without an SVP. Because case the production function will certainly be divided by positioning it under an SVP manufacturing.