Disintermediating The Banks Thincats And The Peer To Peer Lending Industry Case Study Solution


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Disintermediating The Banks Thincats And The Peer To Peer Lending Industry Case Study Analysis

Background and Facts

Disintermediating The Banks Thincats And The Peer To Peer Lending Industry an office supplies retailer for small and also medium sized services has actually lately been associated with planning for a merging with its competitor House Deport, which has affected performance levels in departmentswith the senior manager involved in legal difficulties put forth by the federal Trade Compensation. With the Advertising and marketing Head putting forward the information of his separation from the firm in one year, Jeannie Lewis, the existing head of procedures has actually been asked to take the function in the near future. With challenges in the kind of a potential cultural adjustment and also reduced staff member spirits, the company wants a full reengineering initiative at the advertising department.

Issue Statement
Porter's 5 Forces Analysis
The prospective cultural adjustment at the advertising division of Disintermediating The Banks Thincats And The Peer To Peer Lending Industry is enhancing unpredictability in the working environment resulting in various challenges for the Jeannie Lewis who would be changing the head of the department in one year. nalysis

PEST analysis

Political Factors: Political factors play a major role in impacting strategic choices since Stapes Inc. needed to abandon its strategies of merging with Office Deport after the Federal Trade Payment's intervention at the same time. Offered the truth that the store has a worldwide visibility with branches in UK, UNITED STATES, Canada as well as Germany, political consider each of these countries might be able to affect efficiency or calculated objectives. Federal Profession Payment's antitrust match versus the merger took up important time of the organization's senior monitoring suggesting that 'political' factors can have major ramifications for a worldwide business.

Economic Factors: Financial factors such as the appearance of small businesses in the worldwide scenario suggest that Disintermediating The Banks Thincats And The Peer To Peer Lending Industry is flourishing in an environment where there is potential growth of organisations. Reality that store consumers are primarily looking for workplace supplies for residence offices suggests that the market has an increasing pattern of business owners and house based businesses.

Social factors: Social trends in the economic climate show that customers are searching for ease along with appealing rates. Market research shows how the client for Disintermediating The Banks Thincats And The Peer To Peer Lending Industry does not have understanding concerning finding services which can offer a combination of comfort and also inexpensive.

Technical factors: Technology plays a crucial duty in Disintermediating The Banks Thincats And The Peer To Peer Lending Industry's business strategy particularly as the organization is piloting Modern technology facilities which would certainly supply modern technology sales and support in the kind of memory upgrades, outer installments. (Summary of INSECT in appendix 2).

OB Issues and also Manifestations.

Numerous underlying Business Habits problems can be seen in Disintermediating The Banks Thincats And The Peer To Peer Lending Industry's case as highlighted in this area.

Apprehensions concerning cultural adjustment: There is apprehension regarding a social adjustment that would certainly happen when Todd Krasnow leaves from his setting as the Executive Vice President of Advertising And Marketing with the majority of the personnel currently showing discontent over this prospective relocation. This anticipated modification has actually developed anxiety in the work environment which has actually been combined with the past anxiety of preparing the firm for a prospective merging with House Deport.
Pest Analysis
Demanding Work Atmosphere for Newcomers: There is shortage of workers that can match the demanding setting of a hectic organization. Not only does this lead to problem in discovering the ideal people, it places anxiety on brand-new hires as can not hold up against the pace and pressure that the organization expects them to bear.

Double Coverage Lines: Newcomers locate this organizational society troublesome and also tough to handle particularly as populated line relationships are implied to be weak generally as well as objective setup and performance examination is still done by the strong line supervisor. This suggests that newbies can shed clarity concerning their particular functions and purposes particularly as populated line coverage does not maintain them in straight communication with the strong line supervisors.

Resentment From Cross Departmental Hiring: Krasnow's decision to make Lewis his follower rather than Bridget Coles even though it had actually been hypothesized that the latter would take Krasnow's setting came as a blow to her spirits. Lewis may have been capable and proper for the work however the fact that Kransnow's departure would certainly make Coles a straight report to Lewis may have been the reason for Coles' resignation from solutions.

Concern & Job Instability: Worry as well as insecurity can be recognized as two significant worries that Lewis would be dealing with specifically as the merging has actually currently be cancelled and also two elderly execs of the marketing division would be leaving. The whole duty of the division would be falling on Lewis's shoulders who would not just be in charge of brining concerning a cultural adjustment but would additionally have to show herself in her brand-new role.

Inappropriate Management Style of Leader: Lewis's monitoring design as well as its incompatibility with the marketing department's function can additionally be seen as an OB difficulty especially as she has been utilized to handling issues in the operations department where employees are instructed to concentrate on procedures as well as obtain them. The marketing department on the other hand can be seen as a team of individuals that are utilized to being nurtured by Krasnow that concentrated much more on output than processes.

Interdepartmental Disputes: Interdepartmental disagreements between three departments, advertising, merchandizing and also operations respectively over the allowance of the advertising and marketing mix can be determined as an additional OB concern. The marketing department does not share the very same vision as the other two divisions relating to the aloocation of the marketing mix twoards promotions and also advertsing, the merchandizing and also procedures divisions do not agree over the advertising mix appropriation among one another either.

Fragmentation in Advertising And Marketing Division: Disintegration between the advertising and marketing departments can be determined as one more OB problem which can need additional attention. The fact that the advertising and marketing sections in the advertising and marketing division are detached is protecting against both departments from obtaining from each other's experience as well as proficiency. Integration of advertising with retailing and operations would end up being harder if the marketing division itself is degenerated which can be another potential OB problem.

Disintermediating The Banks Thincats And The Peer To Peer Lending Industry Analysis

Numerous concepts have been utilized to explain the scenarios to obtain additional quality regarding the situation available.
Swot Analysis
McGregor's Concept X & Y: According to Douglas McGregor's Theory X, many supervisors believe that subordinates are easy as well as careless, have little passion and also stand up to change. The circumstance at Disintermediating The Banks Thincats And The Peer To Peer Lending Industry is not totally adhering to Theory X, it can be seen that new hires are finding this environment instead difficult which might at some point lead to a higher disposition of the administration towards Concept X. Also while assessing Lewis's management design, theory X might have been ideal in the procedures division to some extent but the Advertising and marketing division would require dependence on Concept Y in order to get the creativity and also creativity from the teams.

Tuckman's Synergy Concept: Regarding Lewis's issue regarding bringing harmony in between the advertising and marketing department is worried, this would initially cause contrast as gone over by Bruce Tuckman in his 'Team effort Theory'. (Tuckman, 1965). As per Tuckman's theory displayed in appendix 3, during the initial phase of group development, people might not bond, as they are active discovering their place in the group. By combining the marketing and advertising division's job, there might coincide first separate which could cause the second phase of 'storming' where the groups test each other. It is only during the 3rd phase or 'norming' when they would certainly come with each other to share concepts before the group can bring around harmony in the 4th phase 'executing'.

Bridges' Transition Version: According To William Bridge's concept (appendix 4), individuals are rather uneasy with modification, which is obvious by the scenario at Disintermediating The Banks Thincats And The Peer To Peer Lending Industry The circumstance can be viewed as a regular training course of life if is studied as per Bridge's concept where he describes that individuals experience three stages of shift when they experience modification. 'Ending, shedding as well as Letting go', The Neutral Area and also 'The New Starting' (Bridges, 2004). When individuals are presented with change, they go into stage one and so there may be feelings like despair, uncertainty, aggravation, temper, concern, denial and disorientation.The circumstance at the advertising and marketing department of Disintermediating The Banks Thincats And The Peer To Peer Lending Industry is comparable so Lewis can obtain comfortable with the concept that it is not amazing behavior. In the 2nd stage, there may be a requirement to link the void between the new as well as old culture so Lewis may need to encounter this challenge as soon as Krasnow leaves. There might be low spirits as well as reduced productivity at this stage which ought to not be taken as a setback. It is during this phase that Lewis will certainly need to provide guidance to the division to ensure that they can locate a sense of direction. It can be seen exactly how Krasnow has actually already made this transition simpler by making Lewis obtain involved in the department a year before his real departure. As per Bridges' Design, stage three will bring about openness to learning, High energy and dedication as individuals will embrace the adjustment (Bridges, 2004).
Vrio Analysis
Maslow's Need hierarchy: The OB problem pertaining to instability at the office has actually been activated firstly by the modification in management and second of all by the fact that the merging will no more be started. Abraham Maslow in his Theory of 'Demands Pecking order' (appendix 5) has talks about the value of 'safety and security needs as being a reduced degree demand of a human for causing motivation. As seen in the pyramid shared in appendix 3, we can see how 'the requirement to feel protected as well as safe' goes to the 2nd level of requirements. Before an employee can be made to develop emotionally, he needs to have his 'Physiological 'and also 'Security' requires fulfilled. This indicates that unless the workers are made to really feel secure regarding their existing employment condition in Disintermediating The Banks Thincats And The Peer To Peer Lending Industry they may not reach 'Self-Fulfillment'. (King, 2009).

SWOT Analysis for Disintermediating The Banks Thincats And The Peer To Peer Lending Industry Case Study

Ramification of Analysis.

The OB analysis has actually checked out various theories to understand how to handle the existing circumstance handy. The adhering to 3 alternatives have been suggested to help Lewis deal with the organizational obstacles in the advertising division. Each of these alternatives has been suggested for alleviating the change needed to bring the advertising and marketing department in accordance with the requirements of the market and also for making the social modification that would follow when the present leader leaves.

Combination of marketing and advertising functions. Separating Adverting as well as Manufacturing features. Combination of Marketing with Workflow.

Assessment of Alternatives.

Integration of Advertising & Advertising And Marketing Functions: The in-house advertising firm of Disintermediating The Banks Thincats And The Peer To Peer Lending Industry is currently strength for the company in regards to saving up on expenses connected to marketing and promo. Since no new recruitment has been done after Bridget Cole's separation with the reporting line being straight appointed to Krasnow for the advertising feature, this is a desirable chance for incorporating the advertising and marketing functions. Judith Shapiro that has actually earlier been talked to by Lewis throughout the earlier merging days has experience in business-to-business marketing in addition to agency and retail advertising and marketing experience. When Krasnow leaves, Lewis can work with Shapiro as an EVP for advertising to take care of both marketing and advertising functions.

The advantage of this method is that it will certainly incorporate both functions while minimizing the requirement for hiring an additional source for advertising and marketing. Lewis would be heading the marketing division and also in any kind of case her substitute would be needed for the existing duty that she is doing. The disadvantage of this option is that exterior hiring might produce resentment from inner employees that might be looking at the setting of EVP after Lewis takes control of Krasnow's position.

Dividing Adverting and also Manufacturing: Provided the affordable pressures and high quality work needed from the ad agency, it is advised that Lewis needs to allow the production device to be a separate function from the advertising unit. Because a lot of ad agency had these two features as different units, it makes more sense to adhere to the standard. In addition to this, both features may have the ability to concentrate on their core activates a lot more efficiently. The downside of this method would certainly be that additional costs would have to be birthed for establishing up separate manufacturing functions. In addition to this, a production head may need to be worked with which might boost expenses for the organization.

Integration of Advertising with Procedures: Given that Lewis is currently looking after the marketing and operations divisions all at once; it makes good sense to incorporate the two functions because she has been successfully looking after both ends. The reality that the two divisions currently have significant differences over allocation of sources suggests that this assimilation might be able to bring about consistency specifically as Lewis would certainly be heading both ends.However there are different negative aspects of this move particularly as it would certainly place excessive concern over Lewis's shoulders. The fact that Lewis has to adjust her monitoring design for the advertising and marketing department recommends that these two departments would be culturally diverse. Lewis might not be able to apply one kind of management design to both departments which could result in inefficiency in either one of the 2 functions.


An assessment of the three choices indicates that assimilation of marketing and also procedures would certainly not be a practical step because of the vast distinctions in between the two departments despite the fact that presently Lewis is managing both. While splitting up of the manufacturing function may have been a positive move for the advertising department, the fact that it would indicate positioning a 3rd function under Lewis's wing implies this ought to be prevented as well. The assimilation of the advertising and marketing department is the very best choice in regards to obtaining the optimum arise from the division. An action plan for this choice is gone over listed below.

Activity Strategy.
Lewis will take over the duty of EVP Advertising and marketing after Krasnow leaves.

Marketing and advertising functions would be combined.

Judith Shapiro will certainly be worked with to take Lewis's location as SVP of marketing and advertising.

Manufacturing function will certainly continue to be part of advertising and marketing under advertising and marketing function.

Lewis will divide herself from procedures.

An autonomous management style with worker empowerment will certainly be used in advertising and marketing division.

Open door plan as well as emphasis on cross departmental communication will certainly be targeted at eliminating discord.

Contingency strategy.

If the integration does not exercise as planned, a backup plan would certainly follow which would certainly divide the manufacturing feature from the advertising feature to decrease the load on the SVP of marketing and advertising. In case Judith Shapiro does not get worked with, Lewis will certainly be heading the marketing division without an SVP. In that case the production feature will certainly be separated by placing it under an SVP manufacturing.