Duffinbear Inc Case Study Analysis


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Duffinbear Inc Case Study Analysis

Background and Facts

Duffinbear Inc an office products seller for little as well as moderate sized companies has actually just recently been involved in planning for a merging with its competitor House Deport, which has actually influenced effectiveness levels in departmentswith the elderly manager associated with lawful difficulties presented by the federal Trade Payment. With the Advertising and marketing Head advancing the information of his separation from the business in one year, Jeannie Lewis, the current head of procedures has actually been asked to take the function in the near future. With obstacles in the form of a possible social modification as well as low staff member spirits, the organization wants a total reengineering initiative at the advertising division.

Trouble Statement
Porter's 5 Forces Analysis
The potential social change at the advertising and marketing division of Duffinbear Inc is boosting unpredictability in the workplace bring about different obstacles for the Jeannie Lewis who would certainly be replacing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a major duty in influencing tactical decisions given that Stapes Inc. needed to abandon its plans of combining with Office Deport after the Federal Trade Payment's treatment at the same time. Offered the truth that the store has an international existence with branches in UK, USA, Canada and also Germany, political consider each of these nations may have the ability to affect performance or calculated goals. Federal Profession Payment's antitrust fit versus the merging occupied important time of the company's senior monitoring suggesting that 'political' factors can have significant implications for a worldwide business.

Economic Factors: Financial factors such as the appearance of small companies in the international scenario recommend that Duffinbear Inc is prospering in an environment where there is prospective growth of services. Truth that store customers are primarily looking for office products for house workplaces recommends that the market has an increasing pattern of entrepreneurs as well as house based companies.

Social factors: Social fads in the economy show that customers are trying to find comfort along with appealing prices. Marketing research demonstrates how the client for Duffinbear Inc lacks awareness about locating services which can offer a combination of convenience and also affordable.

Technical factors: Modern technology plays a vital role in Duffinbear Inc's company strategy especially as the company is piloting Modern technology centers which would certainly offer modern technology sales and support in the type of memory upgrades, peripheral installments. (Summary of BUG in appendix 2).

OB Issues and Effects.

Numerous underlying Organizational Habits issues can be seen in Duffinbear Inc's case as highlighted in this section.

Worries about cultural change: There is uneasiness regarding a cultural change that would certainly happen as soon as Todd Krasnow leaves from his setting as the Executive Vice Head Of State of Advertising with a lot of the team member already revealing unhappiness over this possible action. This expected modification has actually developed anxiety in the work environment which has actually been paired with the past tension of preparing the firm for a prospective merging with Home Deport.
Pest Analysis
Demanding Job Atmosphere for Newcomers: There is shortage of personnel that can match the stressful environment of a busy organization. Not only does this lead to problem in finding the ideal individuals, it puts tension on brand-new hires as can not withstand the rate as well as pressure that the company anticipates them to birth.

Double Coverage Lines: Novices locate this organizational society troublesome and hard to deal with especially as dotted line relationships are indicated to be weak as a whole and also objective setting and efficiency analysis is still done by the solid line supervisor. This indicates that newbies can lose clarity about their respective duties as well as objectives specifically as dotted line coverage does not maintain them in direct communication with the strong line managers.

Resentment From Cross Departmental Hiring: Krasnow's decision to make Lewis his follower as opposed to Bridget Coles even though it had been hypothesized that the last would certainly take Krasnow's placement came as a strike to her morale. Lewis might have been qualified as well as ideal for the task however the truth that Kransnow's separation would certainly make Coles a straight report to Lewis may have been the factor for Coles' resignation from solutions.

Worry & Work Insecurity: Concern as well as instability can be recognized as 2 significant problems that Lewis would certainly be taking care of especially as the merger has currently be cancelled and two senior executives of the advertising division would be leaving. The entire duty of the department would certainly be dropping on Lewis's shoulders that would certainly not simply supervise of brining regarding a cultural modification yet would certainly additionally have to confirm herself in her brand-new function.

Incompatible Administration Style of Leader: Lewis's management style as well as its conflict with the marketing department's role can also be viewed as an OB difficulty especially as she has actually been used to handling problems in the procedures division where workers are shown to concentrate on procedures and get them right. The marketing department on the other hand can be seen as a team of people that are utilized to being supported by Krasnow that concentrated more on outcome than processes.

Interdepartmental Disputes: Interdepartmental arguments in between 3 divisions, marketing, merchandizing and also operations specifically over the allocation of the advertising mix can be recognized as an additional OB problem. The advertising department does not share the same vision as the other two departments pertaining to the aloocation of the advertising mix twoards promotions and also advertsing, the merchandizing and also procedures divisions do not concur over the advertising and marketing mix allotment amongst one another either.

Disintegration in Advertising Department: Disintegration in between the advertising and marketing divisions can be recognized as one more OB issue which might need more interest. The fact that the advertising and marketing sections in the advertising department are separated is protecting against both departments from gaining from each other's experience and also know-how. Integration of marketing with merchandising as well as operations would become more difficult if the advertising and marketing division itself is broken down which can be an additional possible OB worry.

Duffinbear Inc Analysis

Numerous concepts have been used to describe the conditions to get further clearness concerning the scenario available.
Swot Analysis
McGregor's Theory X & Y: According to Douglas McGregor's Concept X, most managers believe that subordinates are easy and careless, have little passion and also withstand modification. The difficult version of this theory stressed threat, limited controls, dangers and also penalties. Gradually it generates low efficiency, refined sabotage and also competition (Offer, 2003). The scenario at Duffinbear Inc is not totally adhering to Concept X, it can be seen that new hires are locating this atmosphere instead difficult which may ultimately lead to a higher inclination of the administration in the direction of Theory X. According to McGregor's supported sight, which he called Concept Y, the crucial task of the administration is to arrange organizational conditions to make sure that people can attain their own objectives best by guiding their initiatives towards business rewards. If people discover no complete satisfaction in their work, the administration would have little choice but to rely on concept X as well as external control (Offer, 2003). Also while evaluating Lewis's monitoring design, concept X might have appropriated in the procedures division somewhat however the Advertising and marketing division would require reliance on Concept Y in order to get the imagination as well as originality from the teams.

Tuckman's Synergy Concept: As far as Lewis's issue regarding bringing consistency between the marketing and advertising division is worried, this would at first bring about contrast as reviewed by Bruce Tuckman in his 'Teamwork Concept'. (Tuckman, 1965). Based on Tuckman's concept shown in appendix 3, throughout the first phase of team growth, individuals might not bond, as they are hectic locating their place in the team. By incorporating the marketing and advertising division's work, there might coincide first detach which might bring about the 2nd phase of 'storming' where the groups test each other. It is only during the 3rd phase or 'norming' when they would come with each other to share concepts prior to the team can bring about synergy in the 4th phase 'executing'.

Bridges' Transition Model: Based On William Bridge's theory (appendix 4), individuals are quite unpleasant with modification, which is obvious by the circumstance at Duffinbear Inc The situation can be viewed as a normal training course of life if is researched according to Bridge's concept where he explains that people undergo three stages of shift when they experience change. 'End, shedding as well as Releasing', The Neutral Zone and also 'The New Beginning' (Bridges, 2004). When people exist with change, they enter phase one and so there may be feelings like sadness, unpredictability, stress, rage, fear, denial and disorientation.The circumstance at the marketing department of Duffinbear Inc is similar so Lewis can get comfy with the suggestion that it is not remarkable habits. In the 2nd stage, there may be a demand to link the void between the brand-new as well as old culture so Lewis may have to encounter this challenge as soon as Krasnow leaves. There might be reduced morale as well as reduced productivity at this stage which need to not be taken as an obstacle. It is during this phase that Lewis will need to offer support to the department so that they can locate a sense of direction. It can be seen how Krasnow has already made this change easier by making Lewis obtain associated with the division a year prior to his real departure. According to Bridges' Design, stage three will produce visibility to learning, High power as well as dedication as individuals will certainly embrace the modification (Bridges, 2004).
Vrio Analysis
Abraham Maslow in his Concept of 'Demands Pecking order' (appendix 5) has talks about the importance of 'protection needs as being a lower level demand of a human for causing motivation. As seen in the pyramid shared in appendix 3, we can see exactly how 'the demand to feel safe and secure and also out of risk' is at the 2nd level of requirements. Prior to a staff member can be made to establish mentally, he needs to have his 'Physiological 'as well as 'Security' requires satisfied.

SWOT Analysis for Duffinbear Inc Case Study

Implication of Analysis.

The OB analysis has considered numerous concepts to comprehend exactly how to manage the present circumstance available. The adhering to 3 options have actually been suggested to help Lewis take care of the business difficulties in the advertising division. Each of these alternatives has been proposed for alleviating the shift needed to bring the advertising and marketing division in line with the demands of the marketplace and also for making the social change that would certainly comply with when the current leader leaves.

Integration of marketing and advertising features. Separating Adverting as well as Production functions. Combination of Advertising with Operations.

Assessment of Alternatives.

Integration of Marketing & Advertising And Marketing Functions: The internal marketing firm of Duffinbear Inc is already stamina for the company in terms of saving up on overheads related to advertising as well as promotion. Considering that no new employment has been done after Bridget Cole's separation with the coverage line being straight appointed to Krasnow for the marketing feature, this is a beneficial chance for incorporating the marketing and advertising functions. Judith Shapiro that has earlier been spoken with by Lewis during the earlier merging days has proficiency in business-to-business advertising and marketing together with agency and also retail marketing experience. When Krasnow leaves, Lewis can employ Shapiro as an EVP for advertising to handle both advertising and marketing functions.

The advantage of this approach is that it will incorporate both functions while reducing the requirement for hiring an extra resource for advertising and marketing. In addition to this, Lewis would be heading the marketing department and also regardless her replacement would certainly be needed for the present function that she is doing. The negative aspect of this alternative is that exterior hiring may cause resentment from interior personnel that might be considering the setting of EVP after Lewis takes control of Krasnow's placement.

Dividing Adverting and Manufacturing: Given the competitive pressures as well as high quality work required from the advertising firm, it is advised that Lewis should permit the production unit to be a different feature from the advertising and marketing system. Considering that a lot of marketing companies had these 2 functions as separate devices, it makes more sense to adhere to the standard.

Combination of Marketing with Procedures: Given that Lewis is already caring for the advertising and marketing and procedures divisions all at once; it makes good sense to integrate both features since she has been effectively dealing with both ends. The truth that the two divisions already have significant differences over allocation of resources suggests that this assimilation may have the ability to cause consistency specifically as Lewis would certainly be heading both ends.However there are numerous downsides of this relocation especially as it would place excessive concern over Lewis's shoulders. The truth that Lewis needs to adjust her monitoring style for the marketing division recommends that these two departments would certainly be culturally varied. In addition to this, Lewis may not have the ability to use one kind of leadership design to both divisions which could cause ineffectiveness in either among both features.


An evaluation of the 3 choices indicates that assimilation of advertising and marketing and also operations would certainly not be a viable relocation due to the large differences in between the 2 departments regardless of the truth that currently Lewis is handling both. While splitting up of the manufacturing function might have been a beneficial relocation for the advertising and marketing department, the truth that it would suggest putting a 3rd function under Lewis's wing implies this must be stayed clear of.

Action Plan.
Lewis will certainly take over the function of EVP Advertising after Krasnow leaves.

Marketing and advertising features would certainly be combined.

Judith Shapiro will be hired to take Lewis's location as SVP of marketing and advertising.

Manufacturing feature will certainly continue to be component of advertising and marketing under advertising and marketing function.

Lewis will divide herself from procedures.

An autonomous management style with worker empowerment will certainly be made use of in marketing department.

Open door policy as well as emphasis on cross departmental interaction will certainly be focused on getting rid of discord.

Contingency strategy.

If the integration does not exercise as intended, a contingency plan would certainly adhere to which would certainly divide the manufacturing function from the advertising function to lower the lots on the SVP of marketing and advertising. In case Judith Shapiro does not obtain hired, Lewis will certainly be heading the marketing division without an SVP. In that case the production feature will absolutely be separated by putting it under an SVP production.