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Educationsuperhighway Case Study Solution

Background and Facts

Educationsuperhighway an office products retailer for little as well as average sized services has lately been associated with planning for a merger with its rival Home Deport, which has influenced efficiency degrees in departmentswith the senior manager involved in lawful issues presented by the government Trade Payment. With the Advertising and marketing Head advancing the information of his separation from the firm in one year, Jeannie Lewis, the current head of operations has actually been asked to take the duty in the near future. With challenges in the form of a prospective cultural adjustment and also reduced employee spirits, the company wants a total reengineering initiative at the advertising and marketing division.

Trouble Statement
Porter's 5 Forces Analysis
The prospective social adjustment at the marketing department of Educationsuperhighway is boosting uncertainty in the working environment resulting in various obstacles for the Jeannie Lewis that would certainly be replacing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a major role in affecting strategic choices because Stapes Inc. had to abandon its plans of combining with Office Deport after the Federal Profession Compensation's intervention while doing so. Provided the fact that the shop has a global presence with branches in UK, USA, Canada and Germany, political factors in each of these countries might be able to impact efficiency or tactical goals. Federal Profession Payment's antitrust fit versus the merging took up beneficial time of the organization's senior management recommending that 'political' factors can have severe ramifications for an international business.

Economic Factors: Financial factors such as the development of small businesses in the global scenario suggest that Educationsuperhighway is growing in an environment where there is potential development of organisations. Fact that store clients are mostly looking for office materials for home workplaces recommends that the market has a rising pattern of business owners and home based services.

Social factors: Social fads in the economic situation show that clients are searching for ease in addition to appealing rates. Market research demonstrates how the client for Educationsuperhighway does not have awareness about finding solutions which can use a combination of ease and also affordable.

Technological factors: Innovation plays an important function in Educationsuperhighway's organisation technique specifically as the company is piloting Modern technology centers which would certainly provide technology sales and assistance in the form of memory upgrades, peripheral installments. (Recap of PARASITE in appendix 2).

OB Issues and also Effects.

A number of underlying Organizational Actions issues can be seen in Educationsuperhighway's case as highlighted in this area.

Concerns regarding social modification: There is worry concerning a social adjustment that would certainly occur when Todd Krasnow leaves from his position as the Exec Vice President of Advertising And Marketing with the majority of the staff members currently revealing discontent over this prospective move. This anticipated modification has developed anxiety in the work environment which has actually been coupled with the previous anxiety of preparing the firm for a possible merger with House Deport.
Pest Analysis
Stressful Job Environment for Newcomers: There is lack of personnel that can match the difficult setting of a hectic organization. Not only does this cause problem in finding the ideal individuals, it puts anxiety on new hires as can not hold up against the speed as well as pressure that the organization expects them to bear.

Double Coverage Lines: Newcomers discover this organizational culture difficult and challenging to manage especially as populated line connections are suggested to be weaker generally and also unbiased setting as well as efficiency analysis is still done by the solid line supervisor. This indicates that newbies could shed clearness about their corresponding functions as well as objectives particularly as populated line coverage does not maintain them in straight communication with the solid line supervisors.

Bitterness From Cross Departmental Hiring: Krasnow's decision to make Lewis his successor rather than Bridget Coles despite the fact that it had actually been guessed that the last would certainly take Krasnow's position came as a blow to her morale. Lewis may have been qualified and ideal for the job but the reality that Kransnow's departure would certainly make Coles a straight report to Lewis might have been the reason for Coles' resignation from solutions.

Concern & Work Instability: Concern and instability can be recognized as two major problems that Lewis would be managing particularly as the merging has now be cancelled as well as two elderly executives of the advertising and marketing division would be leaving. The whole duty of the division would certainly be dropping on Lewis's shoulders that would not simply be in charge of brining concerning a social change yet would certainly additionally need to prove herself in her brand-new role.

Inappropriate Management Style of Leader: Lewis's monitoring design and also its conflict with the marketing division's role can also be seen as an OB challenge especially as she has actually been used to managing concerns in the procedures division where employees are shown to focus on processes and also get them. The advertising department on the other hand can be viewed as a team of individuals who are utilized to being nurtured by Krasnow who focused extra on output than procedures.

Interdepartmental Arguments: Interdepartmental differences between three departments, advertising and marketing, merchandizing and also operations respectively over the allocation of the marketing mix can be recognized as an additional OB issue. The advertising and marketing division does not share the very same vision as the various other 2 divisions concerning the aloocation of the marketing mix twoards promos and also advertsing, the merchandizing and procedures divisions do not concur over the advertising mix allocation amongst one another either.

Fragmentation in Marketing Division: Disintegration in between the advertising and marketing departments can be determined as an additional OB issue which could need additional attention. The reality that the advertising and marketing areas in the marketing division are separated is preventing both departments from getting from each other's experience and experience. Integration of advertising with merchandising and also procedures would certainly come to be more difficult if the marketing department itself is degenerated which can be one more prospective OB issue.

Educationsuperhighway Analysis

Different concepts have been utilized to clarify the circumstances to obtain more clearness about the scenario at hand.
Swot Analysis
McGregor's Concept X & Y: According to Douglas McGregor's Concept X, the majority of supervisors think that juniors are passive and also careless, have little passion and also withstand modification. The situation at Educationsuperhighway is not completely following Theory X, it can be seen that new hires are locating this atmosphere rather demanding which might ultimately lead to a better inclination of the administration in the direction of Theory X. Also while examining Lewis's management design, concept X may have been suitable in the procedures division to some extent but the Advertising department would require reliance on Theory Y in order to obtain the creative thinking and originality from the groups.

Tuckman's Teamwork Theory: As for Lewis's concern concerning bringing harmony in between the marketing and advertising division is worried, this would at first cause conflict as reviewed by Bruce Tuckman in his 'Teamwork Theory'. (Tuckman, 1965). As per Tuckman's theory shown in appendix 3, during the first stage of group advancement, individuals might not bond, as they are busy locating their place in the team. By incorporating the marketing and advertising department's work, there may coincide initial separate which might cause the second stage of 'storming' where the groups test one another. It is only during the third phase or 'norming' when they would come together to share ideas prior to the group can bring about harmony in the fourth stage 'executing'.

When individuals are provided with adjustment, they go into stage one and also so there might be feelings like sadness, uncertainty, irritation, temper, concern, rejection and disorientation.The situation at the advertising department of Educationsuperhighway is similar so Lewis can obtain comfy with the idea that it is not phenomenal habits. It is during this phase that Lewis will certainly have to provide advice to the division so that they can find a sense of direction. It can be seen how Krasnow has actually already made this transition easier by making Lewis get involved in the department a year prior to his actual departure.
Vrio Analysis
Abraham Maslow in his Concept of 'Needs Pecking order' (appendix 5) has reviews the relevance of 'safety and security requires as being a lower level requirement of a human for causing inspiration. As seen in the pyramid shared in appendix 3, we can see how 'the need to feel secure and also out of danger' is at the second level of requirements. Prior to a worker can be made to establish psychologically, he requires to have his 'Physiological 'and 'Safety' requires satisfied.

SWOT Analysis for Educationsuperhighway Case Study

Ramification of Analysis.

The OB analysis has considered different theories to recognize how to cope with the existing scenario at hand. The complying with 3 options have been recommended to help Lewis manage the business obstacles in the advertising and marketing department. Each of these options has been recommended for relieving the change required to bring the marketing division in line with the demands of the market and for making the cultural adjustment that would follow as soon as the present leader leaves.

Combination of marketing and advertising features. Dividing Adverting and also Production features. Combination of Advertising And Marketing with Operations.

Examination of Alternatives.

Assimilation of Advertising And Marketing & Marketing Functions: The in-house advertising and marketing company of Educationsuperhighway is currently toughness for the company in regards to saving up on overheads related to advertising and also promotion. Considering that no new recruitment has actually been done after Bridget Cole's separation with the coverage line being directly designated to Krasnow for the advertising function, this is a positive chance for integrating the advertising and marketing functions. Judith Shapiro who has earlier been interviewed by Lewis throughout the earlier merger days has experience in business-to-business advertising along with agency as well as retail marketing experience. When Krasnow leaves, Lewis can work with Shapiro as an EVP for advertising and marketing to handle both marketing and advertising features.

The advantage of this approach is that it will integrate the two functions while lowering the demand for working with an extra resource for advertising. In addition to this, Lewis would be heading the advertising division and in any case her substitute would be required for the current duty that she is executing. The downside of this option is that exterior hiring might cause animosity from interior workers that may be looking at the placement of EVP after Lewis takes over Krasnow's setting.

Separating Adverting as well as Production: Given the competitive stress and also high quality job needed from the advertising and marketing firm, it is suggested that Lewis ought to permit the production device to be a separate function from the marketing system. Because the majority of advertising and marketing companies had these 2 features as different units, it makes more sense to adhere to the norm.

Combination of Marketing with Workflows: Given that Lewis is currently taking care of the advertising and marketing as well as operations departments all at once; it makes sense to incorporate the 2 features considering that she has been successfully taking care of both ends. The truth that Lewis has to adapt her management style for the marketing division suggests that these 2 divisions would certainly be culturally diverse.


An examination of the three choices suggests that combination of advertising and also procedures would certainly not be a possible relocation due to the huge distinctions in between the 2 departments despite the reality that currently Lewis is dealing with both. While separation of the manufacturing function might have been a beneficial move for the marketing department, the reality that it would imply putting a 3rd function under Lewis's wing implies this ought to be prevented.

Action Strategy.
Lewis will certainly take over the role of EVP Marketing after Krasnow leaves.

Marketing and advertising features would certainly be combined.

Judith Shapiro will be employed to take Lewis's place as SVP of advertising and marketing.

Manufacturing feature will stay component of marketing under advertising and marketing function.

Lewis will separate herself from operations.

A democratic management design with worker empowerment will be utilized in advertising and marketing division.

Open door plan and focus on cross department communication will certainly be focused on removing disharmony.

Contingency plan.

If the integration does not work out as prepared, a backup strategy would comply with which would certainly separate the production function from the advertising and marketing feature to reduce the lots on the SVP of marketing and advertising. In case Judith Shapiro does not get hired, Lewis will be heading the marketing division without an SVP. In that case the production function will certainly be separated by positioning it under an SVP manufacturing.