First National Bank Of Westhaven B Case Study Solution


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First National Bank Of Westhaven B Case Study Solution

Background and Facts

First National Bank Of Westhaven B a workplace materials store for tiny and also medium sized companies has actually recently been associated with planning for a merging with its competitor House Deport, which has impacted efficiency levels in departmentswith the senior supervisor involved in lawful complications presented by the government Trade Payment. With the Advertising Head putting forward the information of his separation from the company in one year, Jeannie Lewis, the current head of operations has actually been asked to take the duty in the future. With obstacles in the type of a possible cultural modification as well as reduced worker morale, the organization is in need of a complete reengineering initiative at the marketing department.

Issue Declaration
Porter's 5 Forces Analysis
The prospective cultural modification at the advertising and marketing department of First National Bank Of Westhaven B is increasing uncertainty in the workplace resulting in numerous obstacles for the Jeannie Lewis who would be replacing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a significant function in affecting tactical decisions since Stapes Inc. had to desert its strategies of combining with Workplace Deport after the Federal Profession Commission's treatment while doing so. Given the fact that the shop has an international existence with branches in UK, UNITED STATES, Canada and also Germany, political factors in each of these countries might be able to influence efficiency or strategic goals. Federal Trade Payment's antitrust match against the merging occupied useful time of the company's elderly management suggesting that 'political' factors can have serious implications for an international organisation.

Economic Factors: Economic factors such as the appearance of small companies in the global circumstance recommend that First National Bank Of Westhaven B is thriving in an atmosphere where there is possible development of services. Reality that shop consumers are mainly looking for office materials for residence workplaces recommends that the market has an increasing trend of business owners and residence based services.

Social factors: Social patterns in the economy reveal that clients are seeking comfort along with attractive costs. Marketing research shows how the client for First National Bank Of Westhaven B does not have recognition regarding locating remedies which can provide a mix of convenience and also inexpensive.

Technological factors: Technology plays an essential duty in First National Bank Of Westhaven B's service method especially as the company is piloting Innovation facilities which would certainly offer modern technology sales and assistance in the form of memory upgrades, outer setups. (Summary of PARASITE in appendix 2).

OB Issues and Effects.

A number of underlying Organizational Habits issues can be seen in First National Bank Of Westhaven B's case as highlighted in this section.

Apprehensions regarding social change: There is concern regarding a cultural modification that would certainly take place once Todd Krasnow leaves from his setting as the Exec Vice President of Advertising And Marketing with most of the team member currently showing discontent over this possible move. This predicted modification has actually created tension in the work environment which has actually been combined with the previous stress of preparing the company for a potential merger with Home Deport.
Pest Analysis
Difficult Job Environment for Newcomers: There is lack of workers that can match the difficult setting of a hectic company. Not only does this result in problem in locating the right people, it places anxiety on brand-new hires as can not withstand the rate as well as stress that the organization expects them to bear.

Twin Reporting Lines: Beginners find this business society cumbersome and difficult to handle particularly as populated line connections are indicated to be weaker generally and also objective setup as well as performance examination is still done by the solid line manager. This suggests that novices might lose quality regarding their respective roles and objectives particularly as populated line coverage does not maintain them in straight communication with the solid line supervisors.

Animosity From Cross Departmental Hiring: Krasnow's decision to make Lewis his follower instead of Bridget Coles although it had actually been hypothesized that the latter would take Krasnow's placement came as a strike to her morale. Lewis might have been qualified and also ideal for the job however the fact that Kransnow's separation would make Coles a straight report to Lewis might have been the reason for Coles' resignation from solutions.

Anxiety & Task Instability: Worry as well as instability can be recognized as two major concerns that Lewis would certainly be taking care of particularly as the merger has now be cancelled and two elderly executives of the marketing department would certainly be leaving. The entire obligation of the division would certainly be falling on Lewis's shoulders that would not simply supervise of brining concerning a cultural adjustment yet would certainly additionally need to show herself in her brand-new function.

Inappropriate Administration Design of Leader: Lewis's administration style and its incompatibility with the marketing department's duty can also be seen as an OB obstacle especially as she has been used to taking care of concerns in the procedures department where workers are taught to focus on processes and also get them right. The advertising and marketing division on the other hand can be viewed as a group of individuals who are made use of to being nurtured by Krasnow that concentrated more on output than processes.

Interdepartmental Differences: Interdepartmental disputes in between 3 departments, marketing, merchandizing and also operations specifically over the allotment of the marketing mix can be recognized as an additional OB issue. The advertising department does not share the very same vision as the other 2 divisions relating to the aloocation of the marketing mix twoards promotions as well as advertsing, the merchandizing and operations divisions do not agree over the advertising and marketing mix allocation among one an additional either.

Disintegration in Marketing Department: Fragmentation in between the marketing and advertising divisions can be determined as an additional OB problem which might need additional interest. The reality that the marketing and advertising areas in the marketing division are separated is avoiding both departments from acquiring from each other's experience as well as know-how. Combination of advertising with merchandising as well as operations would become harder if the advertising and marketing department itself is degenerated which can be another potential OB worry.

First National Bank Of Westhaven B Analysis

Different theories have been used to describe the conditions to get additional clearness concerning the situation handy.
Swot Analysis
McGregor's Concept X & Y: According to Douglas McGregor's Theory X, the majority of supervisors believe that subordinates are easy as well as careless, have little aspiration and also resist adjustment. The tough variation of this concept stressed coercion, limited controls, risks and penalties. Gradually it generates low productivity, refined sabotage as well as competition (Offer, 2003). Although the situation at First National Bank Of Westhaven B is not entirely following Concept X, it can be seen that brand-new hires are discovering this atmosphere rather stressful which might at some point lead to a greater disposition of the monitoring towards Concept X. As per McGregor's supported view, which he called Concept Y, the important job of the administration is to set up organizational conditions to make sure that individuals can achieve their very own objectives best by routing their efforts towards organizational benefits. If individuals find no satisfaction in their work, the administration would certainly have little option yet to depend on theory X and also exterior control (Bargain, 2003). Also while evaluating Lewis's monitoring style, concept X might have appropriated in the procedures department to some extent yet the Advertising department would certainly require dependence on Concept Y in order to get the creativity as well as creativity from the groups.

Tuckman's Synergy Concept: As much as Lewis's concern concerning bringing harmony between the advertising and marketing as well as marketing division is concerned, this would initially lead to conflict as gone over by Bruce Tuckman in his 'Team effort Concept'. By integrating the advertising and advertising division's work, there may be the very same first separate which might lead to the second stage of 'storming' where the teams challenge one another.

When people are provided with adjustment, they go into phase one and also so there may be feelings like unhappiness, uncertainty, disappointment, anger, fear, rejection as well as disorientation.The situation at the advertising and marketing division of First National Bank Of Westhaven B is similar so Lewis can obtain comfy with the suggestion that it is not extraordinary habits. It is during this stage that Lewis will certainly have to give assistance to the division so that they can discover a feeling of instructions. It can be seen exactly how Krasnow has currently made this shift simpler by making Lewis get included in the division a year before his actual separation.
Vrio Analysis
Abraham Maslow in his Concept of 'Requirements Pecking order' (appendix 5) has reviews the importance of 'safety and security needs as being a lower level demand of a human for setting off motivation. As seen in the pyramid shared in appendix 3, we can see just how 'the need to feel protected and also out of danger' is at the 2nd level of needs. Before an employee can be made to establish emotionally, he needs to have his 'Physical 'and 'Safety' requires fulfilled.

SWOT Analysis for First National Bank Of Westhaven B Case Study

Effects of Analysis.

The OB analysis has considered various theories to understand just how to cope with the present circumstance at hand. The complying with 3 options have been recommended to aid Lewis handle the organizational difficulties in the advertising and marketing division. Each of these choices has actually been proposed for easing the shift needed to bring the advertising and marketing department in line with the requirements of the marketplace and for making the social adjustment that would certainly follow once the current leader leaves.

Assimilation of advertising and marketing features. Dividing Adverting and also Production functions. Integration of Advertising And Marketing with Operations.

Assessment of Alternatives.

Judith Shapiro who has actually earlier been spoken with by Lewis throughout the earlier merger days has know-how in business-to-business advertising and marketing along with firm as well as retail advertising experience. As soon as Krasnow leaves, Lewis can hire Shapiro as an EVP for marketing to take care of both marketing as well as advertising and marketing features.

The benefit of this technique is that it will certainly integrate both features while decreasing the need for employing an extra resource for advertising. In addition to this, Lewis would be heading the marketing division as well as in any case her substitute would be required for the present role that she is executing. The downside of this alternative is that external hiring might cause animosity from interior personnel that may be looking at the position of EVP after Lewis takes over Krasnow's placement.

Dividing Adverting and also Production: Provided the affordable pressures and also high top quality job called for from the advertising and marketing company, it is suggested that Lewis should permit the production unit to be a separate feature from the marketing device. Considering that the majority of advertising and marketing firms had these two features as different systems, it makes more sense to adhere to the norm.

Assimilation of Advertising And Marketing with Operations: Given that Lewis is currently looking after the advertising and marketing as well as operations departments simultaneously; it makes good sense to incorporate both functions since she has been effectively caring for both ends. The truth that both departments currently have significant differences over allocation of sources suggests that this assimilation might be able to produce consistency especially as Lewis would be heading both ends.However there are different negative aspects of this step specifically as it would place excessive burden over Lewis's shoulders. The truth that Lewis needs to adapt her management design for the marketing division suggests that these 2 departments would certainly be culturally varied. Lewis may not be able to use one type of leadership style to both divisions which could result in inadequacy in either one of the two functions.


An analysis of the three choices suggests that combination of advertising and marketing as well as procedures would not be a possible relocation due to the vast distinctions in between the 2 divisions regardless of the reality that presently Lewis is taking care of both. While separation of the production function may have been a favorable relocation for the advertising department, the truth that it would imply positioning a 3rd feature under Lewis's wing means this must be prevented.

Action Plan.
Lewis will take control of the duty of EVP Advertising after Krasnow leaves.

Advertising and Marketing features would certainly be merged.

Judith Shapiro will certainly be hired to take Lewis's area as SVP of marketing and advertising.

Manufacturing feature will remain component of advertising and marketing under advertising function.

Lewis will certainly divide herself from procedures.

An autonomous management style with staff member empowerment will certainly be utilized in advertising department.

Open door policy and focus on cross departmental interaction will certainly be targeted at removing disharmony.

Backup strategy.

If the combination does not exercise as prepared, a contingency plan would certainly adhere to which would separate the production function from the marketing feature to decrease the tons on the SVP of advertising and marketing. In case Judith Shapiro does not get hired, Lewis will certainly be heading the advertising department without an SVP. In that case the production function will absolutely be divided by putting it under an SVP production.