From Free Lunch To Black Hole Credit Default Swaps At Aig Case Study Help


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From Free Lunch To Black Hole Credit Default Swaps At Aig Case Study Solution

Background and Facts

From Free Lunch To Black Hole Credit Default Swaps At Aig a workplace materials merchant for little and average sized organisations has just recently been associated with preparing for a merging with its competitor House Deport, which has actually impacted efficiency degrees in departmentswith the senior supervisor involved in lawful complications put forth by the federal Profession Payment. With the Marketing Head putting forward the news of his separation from the firm in one year, Jeannie Lewis, the existing head of operations has actually been asked to take the function in the near future. With difficulties in the form of a possible cultural adjustment and reduced staff member spirits, the company needs a full reengineering effort at the marketing division.

Trouble Declaration
Porter's 5 Forces Analysis
The potential social adjustment at the advertising and marketing department of From Free Lunch To Black Hole Credit Default Swaps At Aig is increasing uncertainty in the working environment causing various obstacles for the Jeannie Lewis that would be replacing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a significant duty in impacting tactical decisions because Stapes Inc. had to desert its strategies of combining with Workplace Deport after the Federal Profession Payment's treatment while doing so. Provided the reality that the shop has an international presence with branches in UK, USA, Canada and also Germany, political consider each of these countries may be able to influence efficiency or critical goals. Federal Trade Commission's antitrust suit against the merger occupied beneficial time of the company's senior monitoring recommending that 'political' factors can have severe ramifications for a global company.

Economic Factors: Financial factors such as the appearance of small businesses in the global circumstance suggest that From Free Lunch To Black Hole Credit Default Swaps At Aig is flourishing in an atmosphere where there is potential development of companies. In addition to this, truth that shop customers are primarily seeking workplace supplies for home offices suggests that the marketplace has an increasing fad of business owners and online businesses.

Social factors: Social fads in the economy show that customers are trying to find ease in addition to eye-catching prices. Marketing research shows how the client for From Free Lunch To Black Hole Credit Default Swaps At Aig does not have recognition regarding discovering services which can offer a mix of convenience and also inexpensive.

Technological factors: Modern technology plays a crucial duty in From Free Lunch To Black Hole Credit Default Swaps At Aig's business strategy particularly as the organization is piloting Technology centers which would supply innovation sales and assistance in the type of memory upgrades, outer setups. (Recap of BUG in appendix 2).

OB Issues and also Symptoms.

A number of underlying Organizational Behavior concerns can be seen in From Free Lunch To Black Hole Credit Default Swaps At Aig's case as highlighted in this section.

Apprehensions concerning social adjustment: There is concern regarding a cultural modification that would take place when Todd Krasnow leaves from his setting as the Executive Vice President of Advertising with most of the staff members currently showing discontent over this prospective relocation. This anticipated modification has produced anxiety in the office which has actually been paired with the previous tension of preparing the company for a prospective merger with House Deport.
Pest Analysis
Difficult Work Environment for Newcomers: There is lack of workers that can match the stressful atmosphere of a fast-paced organization. Not just does this bring about problem in finding the best people, it puts stress and anxiety on new hires as can not hold up against the speed and also stress that the organization anticipates them to bear.

Twin Coverage Lines: Novices locate this business society troublesome as well as challenging to manage specifically as populated line partnerships are implied to be weak generally and also objective setting and also efficiency evaluation is still done by the strong line supervisor. This indicates that newbies can lose clarity about their particular roles and purposes particularly as dotted line reporting does not maintain them in straight interaction with the solid line managers.

Bitterness From Cross Departmental Hiring: Krasnow's choice to make Lewis his successor rather than Bridget Coles although it had actually been hypothesized that the last would take Krasnow's placement came as an impact to her spirits. Lewis might have been qualified and also ideal for the work however the reality that Kransnow's departure would make Coles a straight record to Lewis may have been the reason for Coles' resignation from solutions.

Anxiety & Work Instability: Concern as well as insecurity can be recognized as 2 significant issues that Lewis would be taking care of especially as the merging has actually now be cancelled and two elderly execs of the marketing department would certainly be leaving. The whole duty of the division would certainly be falling on Lewis's shoulders who would not just be in charge of brining regarding a cultural change but would certainly likewise need to verify herself in her new duty.

Incompatible Administration Style of Leader: Lewis's monitoring style and its incompatibility with the advertising division's duty can likewise be seen as an OB difficulty specifically as she has been utilized to managing concerns in the operations division where personnel are educated to concentrate on procedures and obtain them right. The advertising division on the various other hand can be seen as a group of individuals who are made use of to being supported by Krasnow that focused much more on outcome than procedures.

Interdepartmental Differences: Interdepartmental differences between 3 divisions, marketing, merchandizing as well as procedures respectively over the allotment of the marketing mix can be recognized as an additional OB problem. The advertising and marketing department does not share the exact same vision as the various other two divisions pertaining to the aloocation of the marketing mix twoards promotions and advertsing, the merchandizing as well as operations divisions do not concur over the advertising mix allotment amongst one another either.

Fragmentation in Marketing Division: Disintegration in between the advertising and marketing departments can be determined as another OB issue which might need further attention. The reality that the advertising and marketing areas in the marketing division are detached is preventing both divisions from gaining from each various other's experience and know-how. Integration of advertising with retailing as well as procedures would come to be harder if the advertising department itself is broken down which can be an additional possible OB problem.

From Free Lunch To Black Hole Credit Default Swaps At Aig Analysis

Various theories have actually been utilized to describe the situations to obtain more clarity regarding the circumstance handy.
Swot Analysis
McGregor's Concept X & Y: According to Douglas McGregor's Concept X, many managers think that staffs are passive as well as careless, have little passion and also resist modification. The circumstance at From Free Lunch To Black Hole Credit Default Swaps At Aig is not completely adhering to Theory X, it can be seen that brand-new hires are discovering this setting instead demanding which might eventually lead to a higher inclination of the administration towards Theory X. Even while assessing Lewis's monitoring style, theory X may have been ideal in the operations division to some degree yet the Marketing division would certainly call for reliance on Theory Y in order to get the creative thinking and originality from the groups.

Tuckman's Synergy Theory: As for Lewis's problem concerning bringing harmony in between the marketing and advertising department is worried, this would initially lead to contrast as discussed by Bruce Tuckman in his 'Teamwork Theory'. (Tuckman, 1965). According to Tuckman's theory shown in appendix 3, throughout the initial stage of team advancement, people might not bond, as they are busy discovering their place in the team. By incorporating the marketing and advertising division's job, there might be the same first separate which can lead to the second phase of 'storming' where the groups challenge one another. Nevertheless, it is just during the third phase or 'norming' when they would integrate to share concepts prior to the team can produce harmony in the 4th phase 'executing'.

When people are presented with adjustment, they enter stage one as well as so there might be emotions like sadness, unpredictability, frustration, temper, fear, denial as well as disorientation.The scenario at the advertising division of From Free Lunch To Black Hole Credit Default Swaps At Aig is comparable so Lewis can obtain comfortable with the suggestion that it is not extraordinary behavior. It is during this phase that Lewis will have to give support to the division so that they can find a feeling of direction. It can be seen just how Krasnow has actually currently made this transition less complicated by making Lewis obtain entailed in the department a year prior to his real departure.
Vrio Analysis
Abraham Maslow in his Theory of 'Requirements Hierarchy' (appendix 5) has goes over the relevance of 'security requires as being a reduced level need of a human for setting off inspiration. As seen in the pyramid shared in appendix 3, we can see exactly how 'the requirement to feel safe and also out of threat' is at the 2nd level of requirements. Prior to a worker can be made to establish mentally, he needs to have his 'Physiological 'and 'Safety and security' requires satisfied.

SWOT Analysis for From Free Lunch To Black Hole Credit Default Swaps At Aig Case Study

Implication of Analysis.

The OB analysis has actually taken a look at numerous theories to comprehend exactly how to handle the present situation handy. The complying with 3 choices have been proposed to aid Lewis manage the business challenges in the advertising department. Each of these options has been recommended for reducing the change required to bring the advertising and marketing department in accordance with the needs of the market and also for making the cultural modification that would adhere to as soon as the existing leader leaves.

Combination of marketing and advertising features. Separating Adverting and Manufacturing functions. Assimilation of Advertising with Procedures.

Assessment of Alternatives.

Integration of Advertising & Advertising And Marketing Functions: The in-house marketing agency of From Free Lunch To Black Hole Credit Default Swaps At Aig is already toughness for the organization in regards to saving up on overheads associated with marketing and also promotion. Because no new employment has actually been done after Bridget Cole's separation with the coverage line being directly appointed to Krasnow for the advertising function, this is a desirable chance for integrating the advertising and marketing functions. Judith Shapiro who has earlier been spoken with by Lewis throughout the earlier merger days has expertise in business-to-business advertising in addition to company and retail marketing experience. Once Krasnow leaves, Lewis can employ Shapiro as an EVP for marketing to take care of both advertising and marketing functions.

The benefit of this method is that it will certainly integrate both functions while reducing the need for working with an extra resource for advertising and marketing. Lewis would be heading the advertising and marketing department and in any case her substitute would be needed for the present role that she is doing. The downside of this choice is that exterior hiring may cause animosity from internal personnel that might be eying the placement of EVP after Lewis takes over Krasnow's placement.

Dividing Adverting and Production: Given the affordable stress as well as high quality job required from the ad agency, it is suggested that Lewis ought to permit the manufacturing device to be a different function from the marketing unit. Considering that many ad agency had these two functions as different systems, it makes more sense to comply with the standard. Both functions may be able to concentrate on their core activates a lot more efficiently. Nevertheless, the negative aspect of this approach would be that extra costs would certainly need to be birthed for establishing different manufacturing features. A manufacturing head might have to be employed which might enhance overheads for the company.

Combination of Marketing with Procedures: Considering that Lewis is currently dealing with the marketing and procedures divisions simultaneously; it makes good sense to integrate the two features considering that she has actually been successfully caring for both ends. The truth that both departments currently have significant distinctions over appropriation of sources recommends that this integration might be able to bring about harmony particularly as Lewis would certainly be heading both ends.However there are numerous downsides of this move particularly as it would place too much worry over Lewis's shoulders. The reality that Lewis has to adjust her administration design for the advertising and marketing division recommends that these two departments would certainly be culturally varied. Lewis might not be able to use one kind of leadership style to both divisions which can result in inefficiency in either one of the two features.


An evaluation of the three options indicates that combination of marketing and operations would not be a practical step due to the vast distinctions in between the two departments in spite of the truth that presently Lewis is managing both. While splitting up of the manufacturing function might have been a positive step for the advertising division, the truth that it would certainly indicate placing a 3rd function under Lewis's wing indicates this should be prevented.

Action Plan.
Lewis will take control of the function of EVP Advertising after Krasnow leaves.

Advertising and Marketing features would be merged.

Judith Shapiro will be hired to take Lewis's location as SVP of marketing and advertising.

Production function will stay part of advertising under advertising feature.

Lewis will divide herself from procedures.

An autonomous management style with staff member empowerment will certainly be used in advertising and marketing department.

Open up door policy as well as focus on cross departmental communication will be targeted at removing discord.

Contingency strategy.

If the integration does not exercise as intended, a backup strategy would follow which would separate the production function from the advertising and marketing feature to lower the lots on the SVP of marketing and advertising. In case Judith Shapiro does not get worked with, Lewis will be heading the advertising division without an SVP. Because case the manufacturing feature will certainly be divided by positioning it under an SVP manufacturing.