Glossary Of Municipal Finance Terms Case Study Help


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Glossary Of Municipal Finance Terms Case Study Help

Background and Facts

Glossary Of Municipal Finance Terms an office supplies retailer for small as well as moderate sized businesses has actually recently been involved in preparing for a merging with its rival Home Deport, which has affected performance levels in departmentswith the senior supervisor associated with legal issues presented by the federal Trade Compensation. With the Advertising and marketing Head putting forward the news of his departure from the business in one year, Jeannie Lewis, the existing head of operations has actually been asked to take the role in the future. With obstacles in the type of a prospective cultural change as well as low worker spirits, the company is in need of a complete reengineering initiative at the marketing department.

Trouble Statement
Porter's 5 Forces Analysis
The possible social modification at the advertising department of Glossary Of Municipal Finance Terms is raising uncertainty in the working environment causing various challenges for the Jeannie Lewis who would be replacing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a significant duty in affecting tactical choices since Stapes Inc. had to abandon its strategies of combining with Workplace Deport after the Federal Profession Commission's intervention in the process. Offered the reality that the shop has a worldwide existence with branches in UK, UNITED STATES, Canada and also Germany, political consider each of these countries might have the ability to impact efficiency or critical objectives. Federal Profession Commission's antitrust match against the merger used up important time of the organization's senior management recommending that 'political' factors can have significant implications for an international organisation.

Economic Factors: Financial factors such as the appearance of small businesses in the global situation recommend that Glossary Of Municipal Finance Terms is prospering in an environment where there is possible development of businesses. Reality that shop consumers are mainly looking for workplace products for home offices suggests that the market has an increasing pattern of business owners and house based businesses.

Social factors: Social fads in the economy reveal that customers are searching for ease as well as appealing costs. Market research shows how the consumer for Glossary Of Municipal Finance Terms lacks awareness concerning locating services which can supply a mix of comfort and affordable.

Technological factors: Technology plays a vital duty in Glossary Of Municipal Finance Terms's business approach specifically as the organization is piloting Innovation centers which would offer modern technology sales and also support in the type of memory upgrades, outer installations. (Summary of PEST in appendix 2).

OB Issues as well as Manifestations.

Several underlying Organizational Behavior problems can be seen in Glossary Of Municipal Finance Terms's case as highlighted in this section.

Worries concerning cultural adjustment: There is concern regarding a cultural adjustment that would certainly take place as soon as Todd Krasnow leaves from his position as the Exec Vice Head Of State of Advertising And Marketing with a lot of the team member already revealing unhappiness over this potential step. This predicted adjustment has actually developed tension in the office which has been paired with the past stress of preparing the firm for a potential merger with House Deport.
Pest Analysis
Stressful Task Setting for Newcomers: There is scarcity of workers that can match the difficult setting of a busy organization. Not just does this result in problem in discovering the right individuals, it places stress and anxiety on new hires as can not hold up against the pace as well as pressure that the company anticipates them to birth.

Dual Coverage Lines: Beginners locate this organizational society difficult as well as hard to manage especially as dotted line partnerships are implied to be weaker as a whole as well as unbiased setting as well as efficiency analysis is still done by the strong line manager. This means that newbies can lose clearness regarding their particular functions as well as objectives especially as populated line reporting does not maintain them in direct interaction with the strong line managers.

Resentment From Cross Departmental Hiring: Krasnow's decision to make Lewis his successor instead of Bridget Coles despite the fact that it had been hypothesized that the last would certainly take Krasnow's position came as an impact to her morale. Lewis might have been qualified and proper for the task but the truth that Kransnow's separation would make Coles a straight report to Lewis may have been the factor for Coles' resignation from solutions.

Anxiety & Work Insecurity: Concern and insecurity can be recognized as two major problems that Lewis would certainly be managing particularly as the merger has actually currently be terminated and also 2 elderly executives of the advertising division would certainly be leaving. The entire responsibility of the division would certainly be dropping on Lewis's shoulders that would certainly not simply be in charge of brining about a cultural adjustment however would certainly also need to show herself in her new role.

Inappropriate Monitoring Style of Leader: Lewis's monitoring style and also its conflict with the advertising division's function can additionally be seen as an OB challenge especially as she has actually been made use of to managing problems in the procedures department where employees are taught to concentrate on processes and get them. The marketing division on the other hand can be seen as a team of individuals who are used to being nurtured by Krasnow that focused a lot more on outcome than processes.

Interdepartmental Disagreements: Interdepartmental differences between 3 divisions, marketing, merchandizing as well as procedures specifically over the allowance of the marketing mix can be determined as another OB worry. The marketing department does not share the same vision as the various other 2 departments relating to the aloocation of the marketing mix twoards promotions and also advertsing, the merchandizing and also procedures divisions do not concur over the marketing mix allotment amongst one another either.

Fragmentation in Marketing Department: Fragmentation between the marketing and advertising departments can be identified as one more OB issue which can require more focus. The fact that the advertising and marketing areas in the marketing division are disconnected is protecting against both divisions from gaining from each various other's experience as well as proficiency. Combination of advertising and marketing with merchandising as well as procedures would certainly come to be more difficult if the advertising and marketing department itself is disintegrated which can be an additional prospective OB issue.

Glossary Of Municipal Finance Terms Analysis

Various theories have been used to discuss the conditions to obtain more quality concerning the scenario available.
Swot Analysis
McGregor's Concept X & Y: According to Douglas McGregor's Concept X, most managers believe that staffs are passive and also careless, have little aspiration and also withstand change. The tough variation of this concept stressed browbeating, limited controls, hazards and punishments. Gradually it generates low productivity, refined sabotage as well as rivalry (Deal, 2003). Although the circumstance at Glossary Of Municipal Finance Terms is not totally complying with Concept X, it can be seen that new hires are discovering this atmosphere instead difficult which may at some point lead to a better disposition of the monitoring in the direction of Theory X. As per McGregor's advocated sight, which he called Theory Y, the vital job of the monitoring is to arrange business conditions so that people can accomplish their own goals best by routing their initiatives in the direction of organizational rewards. If individuals find no contentment in their job, the management would certainly have little choice yet to rely upon concept X and also outside control (Bargain, 2003). Also while evaluating Lewis's management design, concept X may have appropriated in the procedures division somewhat yet the Marketing department would certainly need reliance on Concept Y so as to get the imagination and also creativity from the teams.

Tuckman's Team effort Theory: As far as Lewis's concern about bringing harmony in between the marketing and advertising department is concerned, this would at first result in clash as talked about by Bruce Tuckman in his 'Teamwork Theory'. (Tuckman, 1965). According to Tuckman's concept displayed in appendix 3, during the initial phase of group growth, individuals might not bond, as they are hectic finding their area in the team. By integrating the advertising and marketing division's work, there might coincide first detach which can lead to the 2nd stage of 'storming' where the groups challenge one another. It is just throughout the third stage or 'norming' when they would certainly come together to share ideas prior to the team can bring around synergy in the 4th phase 'carrying out'.

When people are provided with adjustment, they get in phase one and so there might be emotions like unhappiness, unpredictability, frustration, temper, concern, denial as well as disorientation.The scenario at the advertising department of Glossary Of Municipal Finance Terms is similar so Lewis can get comfortable with the concept that it is not extraordinary habits. It is during this phase that Lewis will certainly have to provide guidance to the division so that they can locate a feeling of instructions. It can be seen how Krasnow has actually already made this change simpler by making Lewis get involved in the division a year prior to his real departure.
Vrio Analysis
Abraham Maslow in his Concept of 'Requirements Pecking order' (appendix 5) has talks about the significance of 'security requires as being a reduced level requirement of a human for setting off motivation. As seen in the pyramid shared in appendix 3, we can see how 'the need to feel protected and out of threat' is at the 2nd degree of requirements. Before an employee can be made to create emotionally, he needs to have his 'Physiological 'and also 'Security' needs satisfied.

SWOT Analysis for Glossary Of Municipal Finance Terms Case Study

Ramification of Analysis.

The OB analysis has checked out numerous theories to recognize exactly how to handle the current situation available. The complying with 3 alternatives have actually been recommended to help Lewis handle the organizational obstacles in the advertising and marketing division. Each of these choices has been proposed for relieving the change needed to bring the advertising department according to the requirements of the marketplace as well as for making the cultural change that would certainly follow as soon as the current leader leaves.

Integration of marketing and advertising functions. Separating Adverting as well as Production functions. Combination of Advertising with Operations.

Evaluation of Alternatives.

Judith Shapiro that has actually earlier been spoken with by Lewis throughout the earlier merger days has know-how in business-to-business advertising along with company as well as retail advertising and marketing experience. As soon as Krasnow leaves, Lewis can hire Shapiro as an EVP for advertising to deal with both advertising and also advertising functions.

The benefit of this method is that it will certainly integrate both functions while reducing the need for hiring an added source for advertising. In addition to this, Lewis would be heading the advertising department as well as in any case her replacement would be needed for the present role that she is executing. The disadvantage of this option is that external hiring might bring about animosity from interior workers who may be eying the placement of EVP after Lewis takes over Krasnow's setting.

Separating Adverting as well as Production: Given the competitive pressures and also high quality work required from the marketing firm, it is suggested that Lewis must enable the production device to be a different function from the advertising and marketing device. Because most advertising agencies had these two features as different devices, it makes more sense to comply with the norm.

Combination of Advertising with Procedures: Given that Lewis is currently taking care of the advertising as well as operations departments simultaneously; it makes sense to integrate the 2 functions considering that she has been successfully taking treatment of both ends. The reality that Lewis has to adjust her management style for the marketing department suggests that these two departments would be culturally diverse.


An evaluation of the 3 choices suggests that combination of advertising and procedures would certainly not be a practical move as a result of the vast differences in between both divisions although that presently Lewis is taking care of both. While separation of the manufacturing feature may have been a desirable relocation for the advertising division, the fact that it would mean positioning a third function under Lewis's wing suggests this need to be prevented also. The combination of the marketing division is the best option in regards to getting the optimum results from the division. An action plan for this option is reviewed listed below.

Action Plan.
Lewis will certainly take over the duty of EVP Marketing after Krasnow leaves.

Advertising and Marketing functions would be combined.

Judith Shapiro will certainly be employed to take Lewis's place as SVP of advertising and marketing.

Production feature will continue to be component of advertising under advertising and marketing function.

Lewis will separate herself from procedures.

An autonomous leadership style with staff member empowerment will certainly be used in advertising and marketing division.

Open up door plan as well as emphasis on cross department communication will be aimed at getting rid of discord.

Backup strategy.

If the assimilation does not exercise as intended, a backup plan would certainly adhere to which would divide the manufacturing function from the advertising and marketing function to reduce the tons on the SVP of marketing and advertising. In case Judith Shapiro does not get worked with, Lewis will certainly be heading the marketing division without an SVP. In that case the production function will absolutely be separated by placing it under an SVP manufacturing.