James And Laura Case Study Analysis


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Background and Facts

James And Laura an office supplies store for small and also average sized organisations has recently been associated with preparing for a merging with its competitor Home Deport, which has affected efficiency levels in departmentswith the senior manager involved in lawful complications presented by the federal Trade Commission. With the Advertising Head advancing the news of his separation from the company in one year, Jeannie Lewis, the existing head of procedures has actually been asked to take the duty in the future. With challenges in the type of a prospective cultural change as well as reduced staff member spirits, the organization is in need of a total reengineering effort at the advertising division.

Trouble Statement
Porter's 5 Forces Analysis
The prospective cultural adjustment at the advertising department of James And Laura is increasing uncertainty in the working environment leading to various obstacles for the Jeannie Lewis who would be changing the head of the department in one year. nalysis

PEST analysis

Political Factors: Political factors play a major role in affecting tactical choices because Stapes Inc. had to desert its plans of combining with Workplace Deport after the Federal Profession Commission's treatment in the process. Offered the reality that the store has a global presence with branches in UK, UNITED STATES, Canada as well as Germany, political factors in each of these countries might be able to affect efficiency or strategic goals. Federal Trade Compensation's antitrust suit against the merging took up important time of the organization's elderly monitoring suggesting that 'political' factors can have major ramifications for an international organisation.

Economic Factors: Economic factors such as the development of small businesses in the international circumstance suggest that James And Laura is growing in an atmosphere where there is potential development of businesses. Along with this, reality that store customers are mostly seeking office products for office recommends that the marketplace has a climbing trend of business owners as well as home based companies.

Social factors: Social trends in the economy reveal that consumers are seeking convenience along with eye-catching prices. Market research shows how the customer for James And Laura lacks recognition regarding discovering remedies which can offer a combination of benefit and inexpensive.

Technical factors: Innovation plays an essential function in James And Laura's company technique particularly as the company is piloting Technology facilities which would certainly use modern technology sales and also assistance in the form of memory upgrades, outer setups. (Summary of BUG in appendix 2).

OB Issues as well as Symptoms.

A number of underlying Organizational Habits problems can be seen in James And Laura's case as highlighted in this area.

Concerns about social change: There is concern about a cultural modification that would take place when Todd Krasnow leaves from his placement as the Exec Vice Head Of State of Advertising with most of the team member currently showing discontent over this prospective action. This anticipated adjustment has produced tension in the workplace which has been combined with the past stress and anxiety of preparing the firm for a possible merging with House Deport.
Pest Analysis
Difficult Work Atmosphere for Newcomers: There is shortage of personnel that can match the difficult environment of a fast-paced organization. Not just does this result in problem in locating the right individuals, it places tension on brand-new hires as can not withstand the pace as well as stress that the company anticipates them to bear.

Twin Coverage Lines: Novices discover this business society difficult and also difficult to manage especially as populated line partnerships are suggested to be weak in general and also objective setup and efficiency assessment is still done by the strong line manager. This means that novices could lose clearness regarding their particular duties as well as objectives especially as populated line coverage does not keep them in direct communication with the solid line managers.

Bitterness From Cross Departmental Hiring: Krasnow's choice to make Lewis his follower as opposed to Bridget Coles although it had actually been hypothesized that the last would certainly take Krasnow's setting came as a blow to her spirits. Lewis might have been qualified and proper for the job yet the truth that Kransnow's departure would make Coles a direct report to Lewis may have been the factor for Coles' resignation from services.

Concern & Job Insecurity: Worry as well as insecurity can be recognized as 2 major worries that Lewis would be dealing with specifically as the merger has currently be terminated as well as 2 elderly execs of the marketing division would be leaving. The entire obligation of the department would certainly be falling on Lewis's shoulders who would not just be in charge of brining concerning a cultural change yet would certainly additionally have to show herself in her brand-new function.

Incompatible Management Style of Leader: Lewis's monitoring design as well as its conflict with the advertising and marketing division's role can also be seen as an OB challenge particularly as she has been utilized to handling issues in the operations division where workers are educated to focus on processes and also get them. The advertising and marketing department on the various other hand can be seen as a group of people that are used to being nurtured by Krasnow that concentrated much more on output than procedures.

Interdepartmental Arguments: Interdepartmental differences in between 3 departments, marketing, merchandizing and operations respectively over the appropriation of the advertising and marketing mix can be identified as an additional OB issue. The advertising department does not share the same vision as the other 2 departments pertaining to the aloocation of the advertising and marketing mix twoards promos and also advertsing, the merchandizing and also procedures departments do not agree over the advertising and marketing mix allotment among one an additional either.

Fragmentation in Advertising Department: Fragmentation between the marketing and advertising departments can be identified as an additional OB concern which might require further interest. The fact that the advertising and marketing areas in the advertising department are detached is stopping both departments from getting from each other's experience and also know-how. Combination of advertising and marketing with merchandising and also procedures would end up being more difficult if the marketing department itself is disintegrated which can be one more potential OB concern.

James And Laura Analysis

Various theories have been used to describe the situations to get additional clarity about the circumstance handy.
Swot Analysis
McGregor's Concept X & Y: According to Douglas McGregor's Concept X, many managers believe that subordinates are passive and lazy, have little ambition as well as withstand modification. The situation at James And Laura is not completely complying with Theory X, it can be seen that new hires are finding this atmosphere rather stressful which may at some point lead to a greater disposition of the administration in the direction of Concept X. Also while analyzing Lewis's management style, theory X may have been ideal in the operations division to some extent yet the Advertising and marketing department would need dependence on Concept Y in order to get the creative thinking and also originality from the groups.

Tuckman's Synergy Concept: As far as Lewis's problem concerning bringing harmony in between the marketing and advertising department is concerned, this would originally cause contrast as discussed by Bruce Tuckman in his 'Synergy Theory'. (Tuckman, 1965). Based on Tuckman's concept received appendix 3, throughout the initial stage of team advancement, people may not bond, as they are hectic discovering their location in the team. By incorporating the advertising and marketing department's work, there may be the same preliminary separate which can result in the second stage of 'storming' where the teams test one another. Nonetheless, it is just throughout the third stage or 'norming' when they would collaborate to share concepts before the team can bring about synergy in the fourth stage 'executing'.

Bridges' Shift Model: Based On William Bridge's theory (appendix 4), people are rather uneasy with modification, which is noticeable by the situation at James And Laura The circumstance can be seen as a normal program of life if is examined according to Bridge's theory where he discusses that individuals experience three phases of shift when they experience change. 'Ending, shedding and also Letting go', The Neutral Zone and 'The New Beginning' (Bridges, 2004). When individuals are presented with adjustment, they enter phase one therefore there may be emotions like sadness, uncertainty, aggravation, anger, concern, rejection and also disorientation.The situation at the advertising and marketing division of James And Laura is comparable so Lewis can obtain comfortable with the idea that it is not phenomenal actions. In the 2nd stage, there may be a demand to link the void between the brand-new and old culture so Lewis may need to encounter this ordeal as soon as Krasnow leaves. There may be low morale as well as low productivity at this stage which ought to not be taken as an obstacle. It is throughout this stage that Lewis will certainly have to give guidance to the division to ensure that they can locate a sense of direction. It can be seen exactly how Krasnow has already made this shift easier by making Lewis obtain associated with the division a year prior to his actual departure. Based on Bridges' Version, stage three will certainly cause visibility to discovering, High power and dedication as people will embrace the modification (Bridges, 2004).
Vrio Analysis
Maslow's Demand hierarchy: The OB problem related to instability at the workplace has actually been caused firstly by the change in monitoring as well as second of all by the reality that the merging will certainly no more be started. Abraham Maslow in his Concept of 'Demands Hierarchy' (appendix 5) has discusses the relevance of 'protection needs as being a lower level need of a human for setting off motivation. As seen in the pyramid cooperated appendix 3, we can see just how 'the need to really feel protected and unharmed' is at the second degree of needs. Before an employee can be made to create emotionally, he needs to have his 'Physical 'and also 'Security' needs satisfied. This shows that unless the employees are made to really feel protected concerning their existing employment standing in James And Laura they may not get to 'Self-Fulfillment'. (King, 2009).

SWOT Analysis for James And Laura Case Study

Ramification of Analysis.

The OB analysis has checked out different concepts to recognize just how to handle the current scenario at hand. The following 3 options have actually been proposed to help Lewis deal with the organizational obstacles in the marketing division. Each of these choices has been proposed for easing the shift needed to bring the advertising division according to the requirements of the market as well as for making the social adjustment that would certainly follow once the existing leader leaves.

Combination of marketing and advertising functions. Separating Adverting as well as Production features. Assimilation of Advertising with Operations.

Examination of Alternatives.

Integration of Advertising And Marketing & Advertising And Marketing Functions: The in-house advertising and marketing company of James And Laura is already toughness for the company in regards to conserving up on expenses connected to marketing as well as promotion. Since no brand-new employment has been done after Bridget Cole's departure with the coverage line being directly appointed to Krasnow for the marketing function, this is a desirable chance for incorporating the advertising and marketing functions. Judith Shapiro who has actually earlier been talked to by Lewis throughout the earlier merger days has knowledge in business-to-business advertising together with company and also retail advertising experience. Once Krasnow leaves, Lewis can hire Shapiro as an EVP for marketing to manage both marketing and advertising features.

The benefit of this strategy is that it will incorporate both functions while decreasing the requirement for employing an additional resource for marketing. Lewis would be heading the marketing department and also in any kind of case her replacement would certainly be needed for the existing duty that she is executing. The downside of this choice is that external hiring might bring about bitterness from inner personnel that might be looking at the placement of EVP after Lewis takes control of Krasnow's position.

Dividing Adverting and Manufacturing: Provided the competitive pressures as well as high top quality job needed from the marketing firm, it is advised that Lewis ought to enable the manufacturing device to be a different feature from the advertising and marketing device. Since most advertising and marketing firms had these 2 functions as different devices, it makes more feeling to comply with the norm.

Assimilation of Advertising And Marketing with Procedures: Given that Lewis is already taking care of the advertising and procedures divisions simultaneously; it makes sense to integrate both functions because she has been effectively looking after both ends. The fact that the two departments currently have major distinctions over allotment of resources suggests that this integration may be able to produce consistency particularly as Lewis would be heading both ends.However there are numerous disadvantages of this action particularly as it would put too much burden over Lewis's shoulders. The truth that Lewis needs to adjust her administration design for the advertising department recommends that these two divisions would certainly be culturally varied. Lewis may not be able to apply one kind of management design to both divisions which might result in inefficiency in either one of the two functions.


An assessment of the three choices shows that assimilation of advertising as well as operations would certainly not be a feasible move due to the huge differences in between the 2 divisions regardless of the fact that currently Lewis is handling both. While separation of the manufacturing feature may have been a beneficial move for the marketing department, the fact that it would indicate positioning a 3rd function under Lewis's wing means this must be stayed clear of.

Activity Plan.
Lewis will take control of the function of EVP Advertising after Krasnow leaves.

Marketing and advertising features would certainly be combined.

Judith Shapiro will be hired to take Lewis's place as SVP of advertising and marketing.

Manufacturing function will continue to be part of marketing under advertising feature.

Lewis will divide herself from operations.

A democratic management design with staff member empowerment will certainly be used in advertising department.

Open up door policy and emphasis on cross departmental interaction will certainly be focused on eliminating disharmony.

Backup strategy.

If the integration does not work out as planned, a backup plan would adhere to which would certainly separate the production feature from the advertising function to reduce the load on the SVP of marketing and advertising. In case Judith Shapiro does not get employed, Lewis will be heading the advertising department without an SVP. In that case the manufacturing function will definitely be divided by placing it under an SVP production.