Jo Anne Heywood A Case Study Help


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Jo Anne Heywood A Case Study Solution

Background and Facts

Jo Anne Heywood A a workplace materials store for small and also moderate sized companies has actually lately been involved in preparing for a merger with its competitor House Deport, which has affected performance degrees in departmentswith the senior manager involved in lawful difficulties put forth by the federal Profession Commission. With the Advertising and marketing Head putting forward the information of his departure from the business in one year, Jeannie Lewis, the current head of operations has actually been asked to take the duty in the near future. With obstacles in the kind of a possible social change and also low worker spirits, the organization requires a full reengineering effort at the advertising division.

Problem Declaration
Porter's 5 Forces Analysis
The possible cultural modification at the advertising and marketing division of Jo Anne Heywood A is increasing uncertainty in the working environment leading to various obstacles for the Jeannie Lewis that would certainly be replacing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a major role in influencing strategic decisions since Stapes Inc. needed to abandon its strategies of combining with Office Deport after the Federal Profession Payment's intervention at the same time. Given the truth that the shop has an international existence with branches in UK, U.S.A., Canada as well as Germany, political consider each of these countries might be able to impact performance or critical goals. Federal Trade Payment's antitrust fit against the merger occupied useful time of the organization's senior management recommending that 'political' factors can have major implications for a global organisation.

Economic Factors: Financial factors such as the introduction of local business in the international situation suggest that Jo Anne Heywood A is flourishing in an atmosphere where there is possible development of businesses. Fact that shop clients are mainly looking for office products for home offices suggests that the market has a rising fad of business owners and residence based companies.

Social factors: Social patterns in the economy show that customers are looking for ease in addition to eye-catching prices. Marketing research demonstrates how the consumer for Jo Anne Heywood A does not have understanding concerning finding options which can offer a mix of benefit as well as low costs.

Technical factors: Modern technology plays an essential role in Jo Anne Heywood A's company technique particularly as the company is piloting Modern technology facilities which would certainly provide modern technology sales as well as support in the form of memory upgrades, peripheral installments. (Recap of INSECT in appendix 2).

OB Issues and Symptoms.

Numerous underlying Business Actions problems can be seen in Jo Anne Heywood A's case as highlighted in this section.

Uneasiness about cultural change: There is apprehension about a cultural modification that would certainly occur when Todd Krasnow leaves from his setting as the Executive Vice Head Of State of Advertising And Marketing with most of the team member currently showing discontent over this possible relocation. This expected modification has produced stress in the work environment which has actually been combined with the past stress of preparing the firm for a prospective merger with Residence Deport.
Pest Analysis
Stressful Task Environment for Newcomers: There is lack of employees that can match the stressful atmosphere of a fast-paced organization. Not just does this result in problem in discovering the right individuals, it puts stress on brand-new hires as can not withstand the pace and stress that the organization anticipates them to birth.

Double Coverage Lines: Beginners discover this business society difficult as well as difficult to cope with particularly as populated line partnerships are implied to be weaker as a whole and also unbiased setup and also performance evaluation is still done by the strong line manager. This implies that beginners could shed quality concerning their particular roles as well as goals specifically as dotted line coverage does not maintain them in direct interaction with the solid line supervisors.

Animosity From Cross Departmental Hiring: Krasnow's decision to make Lewis his follower instead of Bridget Coles even though it had actually been hypothesized that the last would take Krasnow's setting came as a strike to her spirits. Lewis may have been capable as well as ideal for the work yet the truth that Kransnow's separation would make Coles a direct report to Lewis may have been the reason for Coles' resignation from services.

Anxiety & Job Insecurity: Fear and also insecurity can be recognized as two significant concerns that Lewis would be dealing with especially as the merging has currently be terminated and also two senior execs of the advertising division would be leaving. The entire duty of the department would certainly be falling on Lewis's shoulders that would certainly not just be in charge of brining about a social adjustment however would certainly likewise have to confirm herself in her new duty.

Incompatible Administration Design of Leader: Lewis's administration style as well as its conflict with the advertising and marketing department's function can also be seen as an OB obstacle specifically as she has been utilized to taking care of issues in the operations department where personnel are educated to concentrate on processes and also obtain them. The advertising and marketing division on the various other hand can be viewed as a group of individuals that are utilized to being supported by Krasnow that focused extra on output than processes.

Interdepartmental Disagreements: Interdepartmental disagreements between 3 divisions, advertising, merchandizing and also procedures specifically over the allowance of the advertising and marketing mix can be identified as one more OB concern. The marketing department does not share the very same vision as the various other 2 divisions regarding the aloocation of the advertising mix twoards promotions and advertsing, the merchandizing and also procedures divisions do not concur over the advertising and marketing mix allocation among one an additional either.

Disintegration in Advertising And Marketing Division: Fragmentation between the advertising and marketing departments can be recognized as an additional OB issue which could require additional attention. The truth that the advertising and marketing areas in the marketing department are separated is stopping both divisions from getting from each other's experience and also know-how. Integration of advertising with merchandising and operations would certainly come to be more difficult if the advertising department itself is degenerated which can be one more potential OB worry.

Jo Anne Heywood A Analysis

Different theories have actually been made use of to explain the scenarios to get more clearness about the scenario at hand.
Swot Analysis
McGregor's Concept X & Y: According to Douglas McGregor's Theory X, most supervisors believe that staffs are easy as well as lazy, have little ambition as well as stand up to adjustment. The difficult variation of this theory highlighted coercion, limited controls, risks and also punishments. With time it generates reduced performance, refined sabotage as well as competition (Bargain, 2003). The circumstance at Jo Anne Heywood A is not entirely complying with Concept X, it can be seen that new hires are locating this environment instead difficult which may at some point lead to a better disposition of the management towards Concept X. According to McGregor's advocated sight, which he called Theory Y, the necessary job of the monitoring is to organize business conditions to make sure that people can attain their own goals best by directing their initiatives towards organizational benefits. If people locate no satisfaction in their work, the administration would certainly have little selection however to rely on concept X as well as exterior control (Offer, 2003). Even while examining Lewis's administration style, concept X may have appropriated in the procedures department to some extent yet the Marketing department would certainly need dependence on Concept Y to get the creativity and also creativity from the teams.

Tuckman's Team effort Concept: As far as Lewis's problem concerning bringing harmony between the marketing as well as marketing division is worried, this would initially lead to conflict as talked about by Bruce Tuckman in his 'Teamwork Concept'. By incorporating the marketing and also advertising and marketing department's job, there might be the exact same initial detach which could lead to the 2nd stage of 'storming' where the teams test one an additional.

When individuals are provided with adjustment, they go into stage one and so there might be feelings like unhappiness, uncertainty, disappointment, rage, anxiety, denial and disorientation.The circumstance at the marketing division of Jo Anne Heywood A is comparable so Lewis can get comfy with the concept that it is not amazing habits. It is throughout this phase that Lewis will certainly have to offer advice to the department so that they can locate a feeling of instructions. It can be seen just how Krasnow has currently made this change easier by making Lewis get involved in the division a year prior to his real separation.
Vrio Analysis
Abraham Maslow in his Concept of 'Needs Hierarchy' (appendix 5) has talks about the importance of 'safety and security requires as being a lower degree need of a human for triggering motivation. As seen in the pyramid shared in appendix 3, we can see just how 'the demand to feel protected and out of risk' is at the second degree of requirements. Prior to a staff member can be made to create emotionally, he requires to have his 'Physical 'as well as 'Security' requires satisfied.

SWOT Analysis for Jo Anne Heywood A Case Study

Ramification of Analysis.

The OB analysis has looked at numerous theories to recognize just how to handle the present circumstance at hand. The complying with 3 alternatives have been proposed to assist Lewis take care of the business obstacles in the marketing division. Each of these options has actually been recommended for reducing the change required to bring the advertising division in accordance with the demands of the market and also for making the cultural adjustment that would adhere to once the present leader leaves.

Combination of advertising and marketing features. Dividing Adverting and also Manufacturing functions. Assimilation of Marketing with Operations.

Evaluation of Alternatives.

Judith Shapiro who has actually earlier been talked to by Lewis during the earlier merger days has experience in business-to-business advertising and marketing along with agency and retail marketing experience. When Krasnow leaves, Lewis can work with Shapiro as an EVP for advertising to take care of both advertising and advertising functions.

The advantage of this approach is that it will certainly integrate both features while decreasing the requirement for employing an extra source for advertising and marketing. In addition to this, Lewis would certainly be heading the advertising department and also all the same her replacement would certainly be required for the existing role that she is executing. The disadvantage of this choice is that outside hiring might produce resentment from inner employees who might be looking at the setting of EVP after Lewis takes over Krasnow's placement.

Separating Adverting and Manufacturing: Provided the competitive stress and also high quality job required from the advertising agency, it is recommended that Lewis ought to permit the production unit to be a different function from the advertising and marketing unit. Considering that a lot of advertising agencies had these two features as separate units, it makes more feeling to follow the norm. Both features may be able to concentrate on their core activates more effectively. Nevertheless, the downside of this approach would certainly be that added expenses would certainly have to be borne for setting up different manufacturing functions. In addition to this, a production head may have to be hired which might enhance overheads for the company.

Integration of Advertising with Workflows: Because Lewis is already taking treatment of the marketing and operations departments simultaneously; it makes sense to integrate the two functions since she has actually been effectively taking care of both ends. The fact that Lewis has to adjust her administration style for the advertising and marketing division suggests that these two divisions would be culturally diverse.


An assessment of the 3 options suggests that combination of advertising and also operations would certainly not be a practical move due to the vast differences between the 2 departments in spite of the fact that currently Lewis is dealing with both. While separation of the production feature may have been a positive relocation for the advertising department, the fact that it would indicate putting a third feature under Lewis's wing implies this need to be avoided.

Action Strategy.
Lewis will take over the duty of EVP Marketing after Krasnow leaves.

Advertising and Marketing features would be merged.

Judith Shapiro will certainly be employed to take Lewis's location as SVP of marketing and advertising.

Manufacturing feature will continue to be part of advertising and marketing under marketing feature.

Lewis will separate herself from operations.

An autonomous management style with staff member empowerment will be utilized in marketing division.

Open door plan and emphasis on cross department communication will certainly be aimed at removing disharmony.

Backup strategy.

If the integration does not work out as intended, a contingency plan would follow which would divide the production function from the advertising and marketing function to reduce the lots on the SVP of marketing and advertising. In case Judith Shapiro does not get worked with, Lewis will be heading the advertising and marketing division without an SVP. In that case the manufacturing feature will certainly be separated by putting it under an SVP manufacturing.